2017 MERCEDES-BENZ GLC-Class navigation

Problems with the navigation system
ProblemPossible causes/consequences andMSolutions
The multimedia system
does not resume route
guidance after the jour-
ney has been interrup-
ted.Route guidance is canceled if you interrupt the journey for more than
two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching the multimedia sys-
tem back on and driving on.
XContinue route guidance manually (Ypage 74).
ProblemPossible causes/consequences andMSolutions
The multimedia system
is unable to determine
the vehicle's position.The multimedia system must identify the vehicle’s position again after
it has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
The multimedia system calculates the vehicle's position. Depending
on the driving situation, this may take some time.
Route guidance may be restricted during the determination of the
vehicle's position.
When positioning is complete, route guidance is resumed with nav-
igation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
TheNavigationUnavailable Pleaserefer to the Opera‐tor's Manual.mes-
sage appears.
The multimedia system has an integrated hard drive on which the
digital map is stored.
To protect the integrated hard drive against damage, the multimedia
system deactivates it at very high and low temperatures. The naviga-
tion system will then be temporarily unavailable.
XLet the vehicle and the multimedia system heat up or cool down to a normal temperature.
XTo hide the message: switch the multimedia system off and then
on again.
ProblemPossible causes/consequences and MSolutions
A message informs you
that the data medium
containing the digital
map is incompatible with
the vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the system database checked at an authorized Mercedes-
Benz Center.
Problems with the navigation system89
Navigation
Z

ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The data medium is dirty.
XClean the data medium.
XRestart the update.
The data medium is scratched.
XConsult an authorized Mercedes-Benz Center.
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
90Problems with the navigation system
Navigation

Closing the phone book
XTo select&from the character bar: turn the
controller and press to confirm.
or
XPress the %button.
Address book
Introduction
Always pay attention to traffic conditions.
Familiarize yourself with the address book func-
tions before beginning your journey.
You can use the multimedia system when the
road and traffic conditions permit. You could
otherwise become involved in an accident in
which you or others could be injured.
The address book displays all the contacts from
the various sources (mobile phone, memory
card, USB device, the phone book of the multi-
media system, navigation).
You can use the contacts to make telephone
calls, navigate and to write messages.
If a mobile phone is connected to the multimedia
system and automatic calling up is activated
(
Ypage 108), the mobile phone's contacts are
displayed in the address book. If you disconnect
the mobile phone from the multimedia system,
these contacts are no longer displayed in the
address book.
When you import, save, edit or add contacts,
they will be saved in the multimedia system.
These contacts will remain available even when
you connect the multimedia system to a differ-
ent mobile phone. You can view these contacts
even without a mobile phone.
iThe address book can store a total of 5,000
contacts:
R2000 entries are reserved for permanently
saved contacts.
R3000 entries are reserved for contacts that
you can load from the mobile phone.
iBefore selling your vehicle, delete the con-
tacts saved in the multimedia system using
the reset function (
Ypage 43).
Calling up the address book
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Phone: turn and press the controller.
XTo select Address Book: turn and press the
controller.
XTo browse in the address book: turn the con- troller.
An address book entry can also include a pic-
ture. This is shown to the left of the address
data. Address book entries with pictures can
only be created by importing vCards (vcf
files). Further information on importing
vCards (
Ypage 109). The quality of the pic-
ture depends on the picture's resolution.
Searching for a contact
Using the character bar
XCall up the address book (Ypage 104).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Search: turn and press the control-
ler.
XTo select characters: turn the controller and
press to confirm.
The first contact with the selected first char-
acter is highlighted in the phone book. If there
are similar contacts, the next different char-
acter is shown. For example, with contacts
such as Jana
andJohn, the beginnings of the
names are identical. The next different char-
acter A
andOare offered for selection.
104Address book
Telephone

XSelect the characters of the contact you are
searching for one by one, pressing and con-
firming with the controller each time.
XTo complete the search: slide5the con-
troller repeatedly until the character bar dis-
appears.
or
XTo select ¬: turn and press the controller.
The contacts in the address book are dis-
played.
XTo select a contact: turn and press the con-
troller.
Information about character entry (
Ypage 30).
Using the touchpad
XCall up the address book (Ypage 104).
XTo switch to the menu bar: glide down.
XSelect Search.
XDraw the letter on the touchpad surface.
The first contact with the selected first char-
acter is highlighted in the address book.
Further information on handwriting recogni-
tion on the touchpad (
Ypage 26).
XDraw additional letters on the touchpad sur-
face one after another.
XTo complete the search and return to the
phone book: press the touchpad.
XTo select and call the contact: glide up or
down and press.
Adding a new contact
You can enter address data directly into the
address book. If you store telephone numbers in
the phone book of the multimedia system, these
are also saved in the address book. If you store
a navigation destination, the multimedia system
creates an address book entry that includes the
complete navigable address data.
XCall up the address book (Ypage 104).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select New: turn and press the controller.
The surname and first name input lines are
displayed.
XEnter characters using the controller
(Ypage 30) or the touchpad (Ypage 26).
XTo save the surname and first name: select
¬.
The details for the contact are displayed.
XTo add a desired entry (e.g. Add E-MailAddress): turn and press the controller.
Depending on the type of entry, the corre-
sponding input menu appears.
XEnter characters using the controller
(Ypage 30) or the touchpad (Ypage 26).
XTo finish and save an entry: select ¬.
Displaying contact details
XCall up the address book (Ypage 104).
XTo select a contact: turn and press the con-
troller.
The details for the contact are displayed.
The entries can be categorized as follows:
\ Business details
6 Home details
iAn address book entry can contain the fol-
lowing information:
Rname
Rfirst name
Rcompany
Rup to five telephone numbers
Rtwo email addresses
RInternet address
Rtwo addresses
Rtwo navigation addresses (transferred from
navigation(Ypage 58))
Rgeo-coordinates
Address book105
Telephone
Z

Adding information to a contact
XCall up theaddress book (Ypage 104).
XTo selectacontact :tur nand press th econ-
troller .
The details for th econtact are displayed.
XTo add adesired entr y(e.g. Add E-MailAddres s): turnand press th econtroller .
Dependin gon th etyp eof entry, th ecorre-
sponding input men uappears.
XEnte rcharacters usin gth econtroller
(Ypage 30) or th etouchpad (Ypage 26).
XTo finish and sav ean entry: select ¬.
A maximum of fiv etelephon enumber scan be
saved for on econtact .
Starting route guidance to an address
or geo-coor dinates
If an address wit h aZIP code is saved, th e
address can be used for rout eguidance .If th e
ZIP code canno tbe assigned to an exact
address ,you can adjust th edestination subse-
quentl yusin gth econtroller .
XCall up theaddress book (Ypage 104).
XTo selectacontact :tur nand press th econ-
troller .
The details for th econtact are displayed.
XTo select an address :tur nand press th econ-
troller .
or
XTo select an entr ywit hgeo-coordinates: tur n
and press th econtroller .
The navigation men uis displayed.
XTo select StartRouteGuidance:slid e6
and press th econtroller .
The rout eto th edestination address is calcu-
lated and rout eguidance starts.
Making a call
XCall up th eaddress book (Ypage 104).
XTo selectacontact :tur nand press th econ-
troller .
The details for th econtact are displayed.
XTo select atelephon enumber :tur nand press
th econtroller .
The number is dialed .Further information
about th efunction sduring acall (
Ypage 98).
Sending text messages
XCall up th eaddress book (Ypage 104).
XTo selectacontact :tur nand press th econ-
troller .
The details for th econtact are displayed.
XTo highligh tth etelephon enumber :tur nth e
controller .
XTo select G:slide9 thecontroller .
XTo select SendTex tMessag e:tur nand
press th econtroller .
The entr yfields for atext message are dis-
played (
Ypage 116).
Observ eth erequirements for th emessage func-
tion (
Ypage 113).
Sending an e-mail
XCall up th eaddress book (Ypage 104).
XSelectan entry: tur nand press th econtroller .
The details for th econtact are displayed.
XTo select an e-mail address :tur nand press
th econtroller .
The entr yfields for an e-mail are displayed
(
Ypage 117).
Observ eth erequirements for th emessage func-
tion (
Ypage 113).
Displaying sub-entry inform ation
XCall up theaddress book (Ypage 104).
XSelectan entry: tur nand press th econtroller .
The details for th econtact are displayed.
XTo highligh tth edesired entry: tur nth econ-
troller .
XTo select G:slide9 thecontroller .
XTo select Details:tur nand press th econ-
troller .
The display is shown in full.
106Address book
Telephone

Received vCards are identifiedby th e®
symbol in th eaddress book .
iIf you switch to another main function ,e.g.
navigation ,while receiving vCards, th erecep-
tion of vCards will be terminated.
Deleting imported contacts
XTo chang eto th emen ubar when in th e
address book or th etelephon emenu: slid e
6 thecontroller .
XTo select Options:tur nand press th econ-
troller .
XTo select Delete Contacts:tur nand press
th econtroller .
XSelecton eof th efollowin goptions:
RInternal Contacts
RImported fro mStorag eDevice
RImported fro mBluetooth Device s
RDownloadedfro mPhone
Turn and press th econtroller .
XTo select Yes:tur nand press th econtroller .
The contact sare deleted.
Closing the address book
XPress th e% buttonon eor mor etimes .
Call lists
Introduction
If your mobile phon esupport sth ePBAP Blue -
toot h®profile ,th ecall list sfrom th emobile
phon eare displayed in th emultimedia system.
When connecting th emobile phone, you may
hav eto confirm th econnection for th ePBAP
Bluetoot h
®profile.
If your mobile phon edoes no tsupport th ePBAP
Bluetoot h
®profile,th emultimedia system gen -
erates it sown call lists. These are no tth esam e
as th ecall list sin your mobile phone.
The call list soption is no tavailable unless a
mobile phon eis connecte dto th emultimedia
system.
If th econtact for an incoming call is no tsaved in
th eaddress book ,you can use th ecall list to
sav eth etelephon enumber .You can sav ethis telephon
enumber as ane wcontact in th e
address book or add it to an existing contact
(
Ypage 111).
iIf you connec t adifferen tmobile phon eto
th emultimedia system, th ecall list sfrom th e
ne wmobile phon eare displayed.
Opening the call list and selecting an
entry
Example: list of selected phone number s
:
Dat eand time (if available)
;Telephon enumber of th ehighlighte dentr y
and symbols (if assigned)
XTo call up th etelephon emenu: press th e
% button.
XTo switch to th emen ubar: slid e6 thecon-
troller .
XTo select CallLists:tur nand press th e
controller .
XTo selectCallsReceivedorCallsDialed:
tur nand press th econtroller .
The relevan tlist is displayed.
XTo select an entr yand mak e acall:tur nand
press th econtroller .
Closin gth ecall list
XTo select &to th elef tof th elist :slid e8
th econtroller and press to confirm .
or
XPress th e% button.
The list is closed.
Displaying details from a list entry
Abbreviated list entries can also be shown in full.
110Call lists
Telephone

Connection status
:Display of existing connection and signal
strength of the mobile phone network
In most cases, the current connection status is
then shown in the status bar when you switch to
another main function.
Detailed connection status
XCall up Internet functions (Ypage 124).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Settings: turn and press the con-
troller.
XTo select Connection Status: turn and
press the controller.
The following information is displayed:
Rthe volume of transferred data
Rconnection status
Rthe device name of the mobile phone
Ending the connection
USA: you cannot cancel the connection your-
self. The Internet connection is automatically
terminated if the system does not recognize any
user input within a five-minute time period.
Canada:
XCall up Internet functions (Ypage 124).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select ©: turn and press the controller.
If the mobile phone Internet connection is can-
celed, the multimedia system tries to reconnect.
You should therefore always end the connection
in the multimedia system.
Mercedes-Benz Apps
General notes
To be able to use Mercedes-Benz Apps, you have
to register and confirm the terms and condi-
tions.
Calling up Mercedes-Benz Apps
XCall up Internet functions (Ypage 124).
XTo select Mercedes-Benz Apps: turn and
press the controller.
XTo call up the app: turn and press the con-
troller.
You can find further Mercedes-Benz Apps and
information under:
http://apps.mercedes-benz.com/apps/
iThe available features are country-depend-
ent.
License fees may be applicable.
Mercedes-Benz Companion
Introduction
The Mercedes-Benz Companion app enables
door-to-door navigation.
Door-to-door navigation means:
RThe current destination is transferred from
the vehicle's multimedia system to an exter-
nal device (iPhone
®or Apple Watch®).
This enables you to continue navigating to a
destination which is in a pedestrian zone, for
example.
RConversely, a destination can be selected on
the external device and transferred to the
vehicle's multimedia system.
Requirements
Observe the following requirements for using
Mercedes-Benz Companion:
RThe iPhone®must be switched on and logged
into a mobile phone network.
RThe iPhone®must have an IOS version higher
than version 8.0.
Mercedes-Benz Companion125
Online and Internet functions
Z

RMercedes-Benz Companion must be installed
on the iPhone®and activated (see the manu-
facturer's operating instructions).
RThe iPhone®must be connected to the mul-
timedia system (Ypage 92).
RMercedes-Benz Companion must be author-
ized on the multimedia system.
RTo use door-to-door navigation, location
access must be enabled on the iPhone®.
RThe Apple Watch®must be connected to the
iPhone®(see the manufacturer's operating
instructions).
Authorizing Mercedes-Benz Compan-
ion
If you wish to use Mercedes-Benz Companion
with the multimedia system, you must first
authorize it.
If you wish to use door-to-door navigation, you
must first enable location finding on your
iPhone
®.
On the multimedia system
XSwitch on the multimedia system.
A prompt appears asking for permission for
Mercedes-Benz Companion to connect with
the vehicle.
XGive authorization.
On the iPhone
®
XCall up Mercedes-Benz Companion
A prompt appears asking permission for
Mercedes-Benz Companion to access loca-
tion details.
XAllow access.
Door-to-door navigation using Mercedes-
Benz Companion can now be used.
Door-to-door navigation (transferring
a destination from the vehicle to an
external device)
You can transfer the destination from the vehi-
cle to an iPhone®or Apple Watch®.
This way, you can navigate on foot to a destina- tion that cannot be reached by vehicle. In the vehicle
XSwitch off the engine and remove the Smart-
Key.
The current destination and the vehicle's
location are transferred from the multimedia
system to the iPhone
®or Apple Watch®.
On the iPhone
®
XSelect the destination and select the pedes-
trian symbol.
XStart navigation.
If using the iPhone®to navigate, you will be
guided to your destination via navigation dis-
plays and spoken instructions.
If you use an Apple Watch
®, navigation is
done via the watch.
The Apple Watch
®assists you with route guid-
ance by vibrating, emitting acoustic signals
and giving spoken commands.
Door-to-door navigation (transferring
a destination from an external device
to the vehicle)
You can transfer the destination from an exter-
nal device to the vehicle's multimedia system:
Rvia the Apple Watch®
Rvia the iPhone®
On the iPhone®
XSelect Mercedes-Benz Companion.
XSelect Send a Destination.
XEnter the destination.
A list of possible destinations is displayed.
XSelect the destination.
XTransfer the destination to the vehicle.
On the Apple Watch
®
XSelect Mercedes-Benz Companion.
XSelect Send to Car.
XSelectFind destinations.
XSay the destination.
XConfirm the entered text with Done.
A list of possible destinations is displayed.
XSelect the destination.
XTransfer the destination to the vehicle.
126Mercedes-Benz Companion
Online and Internet functions