2017 MERCEDES-BENZ E-Class SEDAN Service and 11

#Todeactivate: deactivatePIN Protection ª.
#Enteryour four-digit PIN.
% Ifyo uh ave forg otteny our PIN ,anauthorized
Mercedes-Ben zCente rcan deactivat eyour
PIN pr otection fory ou.
% Alternatively: youc an deactivat ePIN pr otec‐
tion byresettingy our personal data.
User profile
Selecting auser pr ofile
Multimedia system:
,System.g Personalization
#Select Guestor individual profile #.
% Some settings from theu ser profile ar eonly
loaded when thev ehicle is stationar yor
when thei gnition is switched on.
Creating auser profile
Multimedia sy stem:
,System.g Personalization.Crea
te Profile
#En teran ame.
#Select a.
The user profile sa vesi ndividuals ettings, e.g.:
RSy stem settings
RSettings in theTVt uner's channel list
RNa vigation and traf fici nformation
The settings diff er depending on thev ehicle
equipment.
Importing/exporting user profiles
Requ irements
RThereisanI nternetconnection
(→pag e249).
RThe reisaM ercedes connec tmeaccount on
http://www.mercedes.me.
RThe Personalization service is activated.
Multimedia sy stem:
,System.g Personalization.Man
ual Export/Import
The function is no tavailable in all countries.
Only individu al profiles can be impor tedo r
ex por ted. The individual profiles ar
ealway sc ollectively
impor tedore xported.
#Impor t:select Import Profiles from Server.
The The profile data import overwrites all
existing profile data. Do you want to con-
tinue? messag eappears .
#Select Yes.
Userp rofile sa reimpor ted.
#Expor t:select Export Profiles to the Server.
User profiles ar eexpo rted.
% Certain settings suc hasaddress book
ent ries or pr evious destination sfromt he
navigation sy stem ar enot ex ported.
User profile options
Multimedia sy stem:
,System.g Personalization.
¥Options
The following function sareavailable:
RRename
RDelete
RReset
#Select an option.
Multimedia sy stem 231

Thefollowing option sareavailable:
RContac tDetails
RSav etoV ehicle
RDeleteC ontact
Wi thin contact details
#Select ¥.
The following option sareavailable:
RCallingac ontact
RSending atextm essage
RSaving acontact as aglobal favo rite
Deleting anam e
Multimedia sy stem:
,Phone.ª Contacts
Yo uc an dele tecontacts that ar enotautomati‐
call ydownloaded.
#Sear chforac ontact.
#Select thec onta ct.
#Select ¥.
#SelectDelete Contact .
#SelectYes.
Calllist
Cal llisto verview
If yo ur mobile phones upportst he PBAP Blue‐
toot h
®profile, thec all lists from them obile
phone ar edispla yedint he multimedia sy stem.
When connecting them obile phone, youm ay
ha ve toconfir mthe connection fort he PBAP
Blue tooth
®profile.
If yo ur mobile phoned oes notsuppo rttheP BAP
Blue tooth
®profile, them ultimedia sy stem gener‐
ates its ownc alllists. These ar enotthes ame as
th ec all lists in your mobile phone.
If th ec onta ctforani ncoming call has yettob e
sa ve dint he multimedia sy stem, youc an use the
cal llisttos avet he telephonen umber.
Making acall from thec all list
Multimedia sy stem:
,Phone.ø Call List -Mobile phone
#Select an ent ry.
#Mak ethe call. Options in
thec all list
Multimedia sy stem:
,Phone.ø Call List -Mobile phone
#Highlight thee ntry.
#Select ¥.
The following function sareavailable:
RSen dTextM essage
ROpen Contact
Text messages
Note sont hetext messag efunctions
If th ec onnected mobile phone supports the
MAP Blue tooth
®profile, thet extm essage func‐
tions can be use donthe multimedia sy stem. You
can obtai naddit iona linformation aboutt he set‐
tings and suppor tedf unction sofBluetooth
®-
capable mobil ephones from aMercedes-Benz
service center or on theI nterne tath ttp://
www.mercedes-benz.com/connect.
Some mobile phones requirea dditional settings
af te rb eing connected tothem ultimedia sy stem
(see manufacturer's operating instructions).
24 2
Multimedia sy stem

Sendingtext messages
#Select Send Text Message .
Re plyin gtoat extm essage
Multimedia sy stem:
,Phone.i Text Message
#Select atextm essage .
#Select¥.
#SelectReply.
Calling atextm essag esender
Multimedia sy stem:
,Phone.i Text Message
#Select atextm essage .
#Select¥.
#SelectCall Sender.
Deleting text messages
Multimedia sy stem:
,Phone.i Text Message
#Select ¥.
#SelectDelete.
Apple CarPlay™
Overvie wofApple CarPlay™
iPhone®function scan be used via them ultime‐
dia sy stem using Apple CarPlay™. It is operated
using thec ontroller or theS iri
®voice-opera ted
control sy stem.
Onl yone mobile phone at atime can be connec‐
te dv ia Apple CarPlay™ tothem ultimedia sys‐
te m.
The availabilityofA pple CarPlay™ ma yvary
accordingtot he country.
The service pr ovider is responsible fort his appli‐
cation and thes ervices and conte nt connected
to it.
Connecting an iPhone
®via Apple CarPlay™
Re quirements
RApple CarPlay™ can be used wit hApple
operatin gsystemv ersion iOS 8.3 or abo ve.
RThe full rang eoff unctions forA pple Car‐
Play™ is only possible wit hanInterne tcon‐
nection. Multimedias
ystem:
,Connect.Apple CarPlay
Ac tivatin gautomati cstar t
#Select StartAutomatically O.
St arting automatically
#Connect your iPhone®to theU SB port ç
on them ultimedia sy stem using asuitable
cable (
→pag e259).
St arting manually
#Select thei Phone®in thed evice list.
Exiting Apple CarPlay™
#Select Úin Apple CarPlay™.
Calling up Apple CarPlay™ tone settings
Multimedia sy stem:
,Connect.Apple CarPlay.Sound
#Select thet one men u(→page 274).
24 4
Multimedia sy stem

EndingApple CarPlay™
Multimedia sy stem:
,Connect.Apple CarPlay
#Select Disconnect .
The connection is ended.
The mobile phone continues tobe supplied
wit he lectri city.
or
#Disconnect thec onnecting cable between
th em obile phone and multimedia sy stem.
Android Auto™
Android Auto™®ove rview
Mobile phonef unctionscan be used with
Android Auto™u sing theA ndroid™ operating
sy stem on them ultimedia sy stem. It is operated
using thec ontroller or thev oice-opera tedc on‐
trol sy stem.
Onl yone mobile phone at atime can be connec‐
te dv ia Android Auto™tot he multimedia sy stem.
The availabilityofA ndroid Au to™a nd Android
Au to™a ppsm ayvary accordingtot he country.The service pr
ovider is responsible fort his appli‐
cation and thes ervices and conte nt connected
to it.
Connecting amobile phone via Android
Au to™
Requ irements
RThefirs ta ctivatio nofA ndroidAuto™ on the
multimedia sy stem mus tbecarried out when
th ev ehicle is stationar yfor saf etyr easons.
RThe mobile phone supports Android Auto™
from Android ™5.0.
RThe Android Auto™A pp is ins talled on the
mobilep hone.
RIn ordertouse thet elephone functions, a
mobile phone mus tbeconnec tedtot he mul‐
timedia sy stem via Blue tooth
®(→page237).
If th er ew as no prior Interne tconnection, this
is es tablished wit hthe use of them obile
phone wit hAndroid Au to™.
RThe ful lrang eoff unctions forA ndroid Auto™
is onl ypossible wit hanInterne tconnection. Multimedia sy
stem:
,Connect.Android Auto
Ac tivatin gautomati cstar t
#Select StartAutomatically O.
St arting automatically
#Connect your mobile phonetot heç USB
por tont he multimedia sy stem using asuita‐
ble cable (
→pag e259).
St arting manually
#Select them obile phone from thed evice list.
Exiting Android Auto™
#Press theò button.
Calling up theA ndroid Auto™t one settings
Multimedia sy stem:
,Connect.Android Auto.Sound
#Select thet one men u(→page 274).
Multimedia sy stem 24
5

EndingAndroid Auto™
Multimedia sy stem:
,Connect.Android Auto
#Select Disconnect .
The connection is ended.
The mobile phone continues tobe supplied
wit he lectri city.
or
#Disconnect thec onnecting cable between
th em obile phone and multimedia sy stem.
Tr ansfer redv ehicle dat awhenu sing Apple
CarPlay™ and Android Auto™
Note sont ransfer redv ehicle data
Whe nusing Android Auto™orA ppleC arPlay ™,
cer tain vehicle dat aistransfer redtot he mobile
phone. This enables youtog ettheb esto ut of
selected mobile phone services. Vehicle dat ais
no td irectl yaccessible.
Sy stem information:
RVe hicle model
RYear of vehicle manufacture
RSoftwar erelease of them ultimedia sy stem
The transfer of this dat aisusedtooptimize the
communication between thev ehicle and mobile
phone.
To do this, and toassigns everalv ehicles tothe
mobilep hone,avehicle ID is randomly gener‐
ated.
Thi sh asno connectio ntothevehicle identifica‐
tion number (VIN) and is dele tedw hen them ulti‐
media sy stem is rese t(
→pag e232).
Driving status data:
RTransmission position engaged
RDistinction between par ked, standstill, rolling
and driving
RDay/night mode of thei nstrument clus ter
The transfer of this dat aisusedtoalter how
con tent is displ ayed tocor respond tothed riving
situation.
Po sition data:
RGPS coordinates
Rspeed
Rcompass direction
Racceleration direction
Rgyroscopic forc es
This dat aisonlyt ransfer redw hile then avigation
sy stem is activ einorder toimpr oveit (e.g. so it
can continue functioning when in atunnel).
If yo udon otconsenttov ehicle databeing trans‐
fe rred, youc an deactivat ethe automatic star to f
Android Auto™(
→pag
e245) or Apple CarPlay™
(→pag e244)and temp orarily term inat ethe USB
connection between them obile phone and vehi‐
cle.
24 6
Multimedia sy stem

Mercedes-Benz mbrace®
Makingacall via theo verhead control panel
1Breakdown assis tance call
2SOS button co ver
3MB Inf ocall
4SOS button
#To mak eab reakdown assistanc ecall:
pres sbutton1.
Thi sinitia tesac alltotheM ercedes-Benz
Cus tomer Assis tance Center.
#To mak eane mergency call: press SOS
button co ver2 briefly toopen.
#Press and hold SOS button 4foratl east
one second.
This initiates acalltotheM ercedes-Benz
Cus tomer Assis tance Center.
#To mak eanMBI nfoc all: press button 3.
This initiates acalltotheM ercedes-Benz
Cus tomer Assis tance Center.
An emergency cal lcan be initia tede venifa
breakdown assist anceorMBI nfoc allisa ctive.
This has priority overallot her activ ecalls.
Callsv iatheo verhead control panel ar eonly
possible wit hanavailable mobile phonen et‐
wo rk.
Fu rther information on Mercedes-Benzm brace
®
andother services can be found at :http://
www.m busa.com Informa
tionont he eme rgency call sy stem
&
WARNING Risk of accident and injury
despit epressing theS OS button
Even if youp ress theS OS button in an emer‐
ge ncy ,remaining in thev ehicle ma ybedan‐
ge rous fort he following reasons:
Ryo us ee smo keinsid eoro utside of the
ve hicle, e.g. if ther eisaf irea fter an acci‐
dent
Rth ev ehicle is on adangerous section of
ro ad
Rthev ehicle is no tvisible or canno teasily
be seen by otherroad users, particular ly
when dar korinpoor visibility conditions
#Leavethev ehicle immediately in this or
similar situations as soon as it is saf eto
do so.
#Mo vetoas afel ocatio nalongw itho ther
ve hicle occupants.
#In suc hsituations, secur ethe vehicle in
accordance wit hnational regulations,
e.g. wit hawarning triangle.
Multimedia sy stem 24
7

Automatic eme rgency call
The emer gency cal lisinitia ted:
Rwhen an airbag is deplo yed
Rwhen seat belt tensioner saretrig gered
Yo uc an endana utomaticallyinitiated emer‐
ge ncy cal lyourself af ter60s econds.
Manual emer gency call
An emer gency cal lcan be initia tedm anuall yvia
th eS OS button in theo verhead control panel
(
→pag e247).
If yo ul eave thev ehicle immediately af terp ress‐
ing theS OS button, youdon otknow if
Mercedes-Benz mbrace
®has successfull ymade
th ee mer gency call.
Initiated eme rgency call
Av oice connection between theC ustomer Assis‐
ta nce Center and thev ehicle occupants is es tab‐
lished:
Rif th ev ehicle occupants ar eresponsive, the
Mercedes-BenzC ustomer Assis tance Center
ask sfor mor edetailed informatio nonthe
emer gency.
Rif no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediatel y.
Tr ansmitted data
During thev oice connection totheC ustomer
Assis tance Center ,the following dat aistransfer‐
re d:
Rcur rent vehicle location
Rvehicle identification number
Emer gency call no tpossible
Rifth em obile phone networ kisunavailable,
Mercedes-Benz mbrace®is no table tomake
an emergency call.
Am essage tothis ef fect is shown in them ul‐
tifunction steering wheel.
The indicator lam pflashes continuousl y.
In this case, seek assis tance by ot her means.
Information on theM BInfoc all
An In fo
ca
l ltothe Mercedes-Benz Cus tomer
Assis tance Center hasb eeni nitia tedv iathe
ov erhead control panel (
→pag e247). Yo
uc an find informatio nonthefollowing topics:
RAc tivating Merc edes-Benz mbrace®
ROperatingthev ehicle
RNeares tMercedes-Benzs ervice center
ROther products and services from
Mercedes-Benz
Dat aist ransmitted during thec onnection tothe
Mercedes-BenzC ustomer Assis tance Center .
In fo rm ation on theR oadside Assistance call
AR oadside Assis tance cal ltothe Mercedes-
Benz Cus tomer Assis tance Center hasb eeni niti‐
ated via theo verhead control panel:
RThe problem wit hthe vehicle is analyzed
using remo tediagnosis.
Ad ditional information is available at http://
www.mbusa.com.
RAq ualified Mercedes-Ben ztechnician ca rries
out repair sons itea nd/or thev ehicle will be
to we dtot he neares tMercedes-Benz service
center.
Yo um aybe charge df or these services.
24 8
Multimedia sy stem

Dataist ransmitted du ring thec onnection tothe
Mercedes-BenzC ustomer Assis tance Center .
Tr ansfer redd ata during aservice call
In ce rtain countries youm ustc onfirm thed ata
transfer.
Dat atransfer redi ncludes thef ollowing:
Overvie woftransfer redd ata
Servic ecallT ransmitted data
MB Inf ocall
Breakdown assis‐
ta nce call
Rcur rent location of
th ev ehicle
Rvehicle identifica‐
tion number
Rservice code
Rselected data
about thes tatus
of thev ehicle
Online and Interne tfunctions
Interne tconnection
Interne tconnection restrictions
&
WARNING Risk of dist raction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tions equipment integ ratedint hevehicle
when driving, youw ill be distracted from the
traf fics ituation. Thi scould also cause yout o
lose control of thev ehicle.
#Onl yoperat ethis equipment when the
traf fics ituation permits.
#Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y.
Youm usto bserv ethe legal requirements fort he
countr yinwhich youa recur rentl yd riving when
operating them ultimedia sy stem. USA:
touse Mercedes-Ben zAppsa nd Inte rnet
access, mbrace mus tbeactivated and opera‐
tional. Furthermore, mbrace mus tbeactivated
fo rM ercedes-Benz Apps and Interne taccess.
Canada: them ultimedia sy stem mus tbecon‐
nected toam obile phonev ia Bluetooth
®ortoan
ex tern al devic eacting as aWi-Fihotspot. Fur‐
th ermore, youn eedav alid mobile service con‐
tract wit hadatao ption ,whic hisu sedtocalcu‐
la te thea ssociated connection costs.
The Interne tconnection via Blue tooth
®maybe
re stricted or no tfunction if:
Rthem obile phone is switched off
Rthem obile phone networ kcoverag eisi nsuf‐
fi cient
Rth eu se of mobile dat aisdeactivated on the
mobil ephone
RtheB luetoot h®function is switched of fon
th em ultimedia sy stem and thed esired
phone is tobe connec tedv ia Blue tooth
®
RtheB luetoot h®function is switched of fon
th em obile phone and thep hone is tobe con‐
nec tedv ia Blue tooth
®
Multimedia sy stem 24
9