Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only partly possible to engage the gears or the transmission is in
position N.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
138Refueling
Driving and parking
change dynamically at the beginning of the
journey. On longer journeys, there are fewer
changes. For more dynamic changes, carry
out a manual reset.
For further information on the ECO display, see
(
Ypage 191).
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting to a
lower gear in good time. This allows you to
take advantage of the engine's braking effect.
This helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage
is not covered by the Mercedes-Benz war-
ranty.
Change into a lower gear in good time on long
and steep downhill gradients. This is especially
important if the vehicle is laden.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the airflow
to cool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance.
RIn order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions.
RCarefully depress the brake pedal and the
beginning and end of a journey.
RMaintain a greater distance to the vehicle
ahead.
Servicing the brakes
!The brake fluid level may be too low, if:
Rif the red brake warning lamp lights up in
the instrument cluster and
Ryou hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Driving tips145
Driving and parking
Z
Drivingon wet road s
Hydroplaning
If water has accumulated to acertain dept hon
th eroad surface, there is adanger of hydro-
planin goccurring, eve nif:
Ryou drive at low speeds .
Rthetires hav eadequat etread depth.
Fo rthis reason ,in th eevent of heav yrain or in
condition sin whic hhydroplaning may occur ,
you mus tdrive in th efollowin gmanner:
Rlowe ryour speed.
Ravoid ruts.
Ravoid sudden steerin gmovements .
Rbrake carefully.
Drivingon flooded road s
!Do notdrive through floode dareas. Chec k
th edept hof any water befor edrivin gthrough
it .Drive slowly through standin gwater. Oth-
erwise ,water may ente rth evehicle interio ror
th eengin ecompartment. Thi scan damage
th eelectronic component sin th eengin eor
th eautomatic transmission. Water can also
be drawn in by th eengine's air suction nozzles
and this can cause engin edamage.
Winte rdrivin g
GWARNING
If you shift down on aslipper yroad surfac ein
an attempt to increase th eengine's braking
effect ,th edrive wheels could los etheir grip.
There is an increase ddanger of skidding and
accidents .
Do no tshift down fo radditional engin ebrak-
in g on aslipper yroad surface.
GDANGER
If th eexhaus tpipe is blocke dor adequat e
ventilation is no tpossible, poisonous gases
suc has carbon monoxide (CO) may ente rth e
vehicle. Thi sis th ecase, e.g. if th evehicle
becomes trappe din snow. There is aris kof
fatal injury.
If you leav eth eengin eor th eauxiliar yheatin g
running ,mak esur eth eexhaus tpipe and are a
around th evehicle are clear of snow. To
ensur ean adequat esupply of fresh air, ope n a
window on th esid eof th evehicle that is no t
facin ginto th ewind.
Hav eyour vehicle winter-proofed at aqualified
specialis tworkshop at th eonset of winter.
Drive particularly carefully on slipper yroad sur -
faces. Avoid sudden acceleration ,steerin gand
braking maneuvers .Do no tuse th ecruise con-
trol or DISTRONIC PLUS.
If th evehicle threatens to skid or canno tbe
stopped when movin gat low speed:
XShift th etransmissio nto position N.
The outsid etemperature indicator is no t
designed to serve as an ice-warnin gdevic eand
is therefore unsuitable fo rthat purpose.
Changes in th eoutsid etemperature are dis -
playe dafter ashort delay.
Indicated temperature sjust abov eth efreezin g
poin tdo no tguarantee that th eroad surfac eis
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your drivin gstyle. Always
adapt your drivin gstyle and drive at aspeed to
suit th
ep
revailin gweather conditions.
You should pay special attention to road condi-
tion swhen temperature sare around freezin g
point.
Fo rmore information on drivin gwit hsnow
chains, see (
Ypage 294).
Fo rmore information on drivin gwit hsummer
tires ,see (
Ypage 294).
Observ eth enote sin th e"Winte roperation "sec -
tion (
Ypage 294).
Drivin gsystems
Mercedes-Benz Intelligent Drive
Mercedes-Ben zIntelligen tDrive stand sfo rinno -
vative driver assistanc eand safet ysystems
whic henhance comfor tand suppor tth edriver in
critical situations. Wit hthese intelligen tco-ordi -
nated systems Mercedes-Ben zhas set amile-
ston eon th epat htoward sautonomous driving.
Mercedes-Ben zIntelligen tDrive embraces all
elements of active and passive safet yin on ewell
Driving systems14 7
Driving an d parking
Z
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
(
Ypage 64).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid exceeding the set speed. On long and steep
downhill gradients, especially if the vehicle is
laden, you must shift to a lower gear in time. By
doing so, you will make use of the braking effect
of the engine. This relieves the load on the brake
system and prevents the brakes from overheat-
ing and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes
If you fail to adapt your driving style, cruise con-
trol can neither reduce the risk of an accident
nor override the laws of physics. Cruise control
cannot take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use cruise control:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
iThe speed indicated in the speedometer
may differ slightly from the speed stored.
Cruise control lever
:Activates or increases speed
;Activates or reduces speed
=Deactivates cruise control
?Activates at the current speed/last stored
speed
When you activate cruise control, the multifunc-
tion display shows the stored speed for five sec-
onds. The ésymbol also appears in the mul-
tifunction display.
Speedometer with segments: when cruise
control is activated, the segments from the
stored speed to the end of the scale light up.
Activation conditions
To activate cruise control, all of the following
activation conditions must be fulfilled:
Rthe parking brake must be released.
Ryou are driving faster than 20 mph (30 km/h).
RESP®must be active, but not intervening.
Rthe transmission must be in position D.
Storing and maintaining the current
speed
You can accept the current speed if you are
driving faster than 20 mph (30 km/h).
XAccelerate the vehicle to the desired speed.
XBriefly press the cruise control lever up :or
down ;.
XRemove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
iCruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
148Driving system s
Driving an d parking
Do not use DISTRONIC PLUS:
Rin road and traffic conditions that do not allow
you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating can cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
DISTRONIC PLUS may not detect narrow vehi-
cles driving in front, e.g. motorcycles, or vehi-
cles driving on a different line.
In particular, the detection of obstacles can be
impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for exam-
ple, in parking garages
If DISTRONIC PLUS no longer detects a vehicle
in front, DISTRONIC PLUS may unexpectedly
accelerate the vehicle to the stored speed.
This speed may:
Rbe too high if you are driving in a filter lane or an exit lane
Rbe so high in the right lane that you pass vehi-cles driving on the left (left-hand drive coun-
tries)
Rbe so high in the left lane that you pass vehi-
cles driving on the right (right-hand drive
countries)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:To activate and store the current speed or a
higher speed
;To activate and store the current speed or a
lower speed
=To deactivate DISTRONIC PLUS
?To activate and store the current speed or
call up the last stored speed
ATo set a specified minimum distance
Activating DISTRONIC PLUS
Activation conditions
To activate DISTRONIC PLUS, the following con-
ditions must be fulfilled:
Rthe engine must be started. It may take up to two minutes of driving before DISTRONIC
PLUS is ready for use.
Rthe parking brake must be released.
RESP®must be active, but not intervening.
RActive Parking Assist must not be activated.
Rthe transmission must be in position D.
Rthe driver's door must be closed when you
shift from Pto Dor your seat belt must be
fastened.
Rthe front-passenger door and rear doors must
be closed.
Rthe hood must be closed.
Rthe vehicle must not skid.
Driving system s151
Driving an d parking
Z
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot aids you in keeping the vehicle in
the center of the driving lane by means of mod-
erate steering interventions in a speed range
from 0 - 125 mph (0 - 200 km/h).
It monitors the area in front of your vehicle by
means of multifunction camera:, at the top of
the windshield.
At speeds of 0 - 37 mph (0 - 60 km/h), Stop&Go Pilot focuses on the vehicle in front, taking into
account lane markings, e.g. when following vehi-
cles in a traffic jam.
At speeds of more than 37 mph (60 km/h)
Steering Assist focuses on detected lane mark-
ings (left and right), and only on the vehicle in
front if lane markings are missing.
If these conditions are not present, Steering
Assist and Stop&Go Pilot cannot provide assis-
tance.
DISTRONIC PLUS must be active in order for the
function to be available.
Important safety notes
If you fail to adapt your driving style, DISTRONIC
PLUS with Steering Assist and Stop&Go Pilot
can neither reduce the risk of an accident nor
override the laws of physics. It cannot take
account of road, weather and traffic conditions.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot is only an aid. Yo u a
re responsible
for the distance to the vehicle in front, for vehi-
cle speed, for braking in good time and for stay-
ing in your lane.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot does not detect road and traffic
conditions and does not detect all road users. If
you are following a vehicle which is driving
towards the edge of the road, your vehicle could
come into contact with the curb or other road
boundaries. Be particularly aware of other road
users, e.g. cyclists, that are directly next to your
vehicle.
Obstacles such as building site huts on the lane
or projecting out into the lane are not detected.
An inappropriate steering intervention, e.g. after intentionally driving over a lane marking, can be
corrected at any time if you steer slightly in the
opposite direction.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot cannot continuously keep your
vehicle in lane. In some cases, the steering
intervention is not sufficient to bring the vehicle
back to the lane. In such cases, you must steer the vehicle yourself to ensure that it does not
leave the lane.
The support provided by the system can be
impaired if:
Rthere is poor visibility, e.g. due to insufficient
illumination of the road, or due to snow, rain,
fog or spray
Rthere is glare, e.g. from oncoming traffic, the
sun or reflection from other vehicles (e.g. if
the road surface is wet)
Rthe windshield is dirty, fogged up, damaged or
covered, for instance by a sticker, in the vicin-
ity of the camera
Rno, or several, unclear lane markings are pres-
ent for one lane, e.g. in a construction area
Rthe lane markings are worn away, dark or cov-
ered up, e.g. by dirt or snow
Rthe distance to the vehicle in front is too small
and the lane markings thus cannot be detec-
ted
Rthe lane markings change quickly, e.g. lanes
branch off, cross one another or merge
Rthe road is narrow and winding
Rthere are strong shadows cast on the road
The system is switched to passive and no longer
assists you by performing steering interventions
if:
Ryou actively change lanes
Ryou switch on the turn signal
Rtake your hands off the steering wheel or do
not steer for a prolonged period of time
iAfter you have finished changing lanes,
Steering Assist and Stop&Go Pilot are auto-
matically active again.
DISTRONIC PLUS Stee ring As
sist does not pro-
vide assistance:
Ron very sharp corners
Rwhen a loss of tire pressure or a defective tire
has been detected and displayed
Pay attention also to the important safety notes
for DISTRONIC PLUS (
Ypage 150).
The steering interventions are carried out with a
limited steering moment. The system requires
the driver to keep his hands on the steering
wheel and to steer himself.
If you do not steer yourself or if you take your
hands off the steering wheel for a prolonged
period of time, the system will first alert you with
a visual warning. A steering wheel symbol
appears in the multifunction display. If you have
156Driving system s
Driving an d parking
Activating RACE START
XDepress thebrak epedal wit hyour lef tfoo t
and keep it depressed.
XTurn th edrive program selector clockwise
(Ypage 134) until th eRS lamp lights up.
The RACESTART Confirm: Paddle UP
Cancel :Paddle DOW Nmessage appear sin
th emultifunction display.
iIf th eactivation condition sare no longer ful-
filled, RACE START is canceled. The RACE
START Canceledmessage appear sin th e
multifunction display.
XTo cancel: pull th elef tsteering whee lpaddl e
shifte r (Ypage 135).
or
XTo confirm :pull th eright steering whee lpad-
dle shifte r (Ypage 135).
The RACESTART available Depres s
acceleratormessage appearsin th emulti-
function display.
iIf you do no tdepress th eaccelerato rpedal
fully within two seconds, RACE START is can -
celed. The RACE
STARTNotPossibleSeeOperator' sManualmessage appear sin th e
multifunction display.
XFull ydepress th eaccelerato rpedal .
The engin espee drises to approximately
3,500 rpm.
The RACE
STARTReleas ebraketostartmessage appear sin th emultifunction display.
iIf you do no trelease th ebrak epedal within
fiv eseconds, RACE START is canceled. The
RAC ESTART Canceled
message appear sin
th emultifunction display.
XTak eyour foo toff th ebrake, but keep th e
accelerato rpedal depressed.
The vehicl epulls away at maximum acceler -
ation .
The RACE
STARTactivemessage appear sin
th emultifunction display.
RACE START is deactivated when th evehicl e
reaches aspee dof approximately 30 mph (Can -
ada: 50 km/h). Drive program S+is activated.
SPORT handlin gmod eremain sswitched on .
RACE START is deactivated immediately if you
release th eaccelerato rpedal during RACE
START or if any of th eactivation condition sare
no longer fulfilled .The RACESTART Not Pos ‐
sible See Operator' sManualmessage
appear sin th emultifunction display.
iIf RACE START is used repeatedly within a
short period of time, it is only available again
after th evehicl ehas been driven acertain
distance.
AIRMATIC
Vehicle level
Important safety notes
GWARNIN G
When th evehicl eis bein glowered, people
could become trapped if their limb sare
between th evehicl ebody and th ewheels or
underneat hth evehicle. There is aris kof
injury.
Mak esur eno on eis underneat hth evehicl eor
in th eimmediat evicinity of th ewhee larches
when th evehicl eis bein glowered.
Your vehicl eregulates it sheight automatically.
All-roun dlevel control ensures th ebest possibl e
suspension and constan tground clearance ,
eve nwit h a laden vehicle. When you drive fast,
th evehicl eis lowered automatically to improve
drivin gsafet yand to reduce fuel consumption .
The followin gvehicl elevels are possible:
RNormal
RRaised :th evehicl eis raised by approximately
0.80 in (20 mm ) when compared with the nor-
mal level
RLowered: the vehicle is raised by approx-
imately 0.40 in (10 mm) when compared with
the normal level
iThese changes in level are so slight that you
are hardly aware of them.
The "Normal" and "Raised" vehicle levels can be
set manually.
The "Lowered” vehicle level is set automatically:
Rat speeds above 70 mph (113 km/h)
Rif you have selected "Sports tuning"
(Ypage 160)
Setting the vehicle level
Select the "Normal" setting for normal road sur-
faces and "Raised" for driving with snow chains or on particularly poor road surfaces. Your
Driving systems159
Driving and parking
Z
TheAMG Ride Control SPORT +message
appears in the multifunction display.
If indicator lamp ?lights up:
XPress button :once.
Second indicator lamp =lights up. You have
selected Sport + mode.
The AMG
SuspensionSystemSPORT +mes-
sage appears in the multifunction display.
Comfort mode
When comfort mode is selected, the driving
characteristics of your vehicle are more com-
fortable. Select this mode if you favor a comfort-
oriented driving style. Select comfort mode also
when driving fast on straight roads, e.g. on
straight stretches of highway.
XPress button :repeatedly until indicator
lamps =and ?go out.
You have selected Comfort mode.
The AMG
SuspensionSystemCOMFORTmes-
sage appears in the multifunction display.
Storing and calling up settings
Once the suspension setting and drive program
have been selected, you can store and call up
your settings using AMG button ;.
XTo store:press and hold AMG button ;until
you hear a tone.
XTo call up: press AMG button ;.
The stored suspension setting and drive pro-
gram are selected.
XTo display: briefly press AMG button ;.
Your selection appears in the multifunction
display.
Vehicle level
Important safety notes
GWARNING
When the vehicle is being lowered, people
could become trapped if their limbs are
between the vehicle body and the wheels or
underneath the vehicle. There is a risk of
injury.
Make sure no one is underneath the vehicle or
in the immediate vicinity of the wheel arches
when the vehicle is being lowered. The vehicle may be lowered if you press the sus-
pension setting selector button or the AMG but-
ton. The vehicle also lowers if it is stationary.
!If Sport or Sport + suspension tuning has
been selected, the vehicle's ground clearance
decreases. Make sure that no objects
become trapped or that the vehicle does not
become damaged, for example, on the curb.
iThe vehicle level may change visibly at the
rear axle if you park the vehicle and the out-
side temperature changes. If the temperature
drops, the vehicle level lowers; with an
increase in temperature, the vehicle level
rises.
Changing the rear axle ride height
This function is only available on the Mercedes-
AMG CLS 63 4MATIC.
The vehicle level at the rear axle depends on the
selected suspension mode and the vehicle
speed.
The vehicle level at the rear axle changes while
driving depending on which suspension mode is
selected:
RComfort: +0.4 in (+10 mm)
RSport + and Sport: -0.6 in (-15 mm)
When changing from Comfort to Sport or Sport
+, the rear axle is lowered by approximately
1.0 in (25 mm). When changing from Sport or
Sport + to Comfort, the rear axle is raised by
approximately 1.0 in (25 mm). This level change
also takes place when the vehicle is stationary.
If you drive faster than 105 mph (170 km/h) , the
rear axle level is set to a middle level. This
increases driving safety and reduces air resist-
ance. If you then drive slower than 93 mph
(150 km/h), the level of the rear axle is again
adjusted to correspond to the selected suspen-
sion mode.
Load compensation
The vehicle can compensate differences in the
vehicle level by raising or lowering the rear axle.
This is the case, for example, if people get out or
if luggage is being loaded.
Load c
ompensation takes place if:
Ra door or the trunk lid is opened
Rthe parked vehicle is unlocked
For larger level changes, the engine must be
running.
162Driving systems
Driving and parking