2017 MERCEDES-BENZ CLA keyless

Problem
Possible causes/consequences and P Solutions
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of the
SmartKey. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function: X
Unlock ( Y
page 76) or lock ( Y
page 76) the vehicle using the
mechanical key. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 273).
or X
Jump-start the vehicle ( Y
page 273).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 72) and replace it if necessary
( Y
page 72).
If this does not work: X
Start your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.74
SmartKey
Opening and closing

Meanwhile, the fuel filler flap will not be locked
or unlocked.
You cannot unlock the vehicle centrally from the
inside if the vehicle has been locked with the
SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked. You can open the rear
doors from inside the vehicle unless they are
secured by the child-proof lock ( Y
page 59).
If the vehicle has previously been locked with
the SmartKey from the outside, opening a door
from the inside will trigger the anti-theft alarm
system. Switch off the alarm ( Y
page 67).
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if: R
the vehicle was locked using the locking but-
ton for the central locking, or R
if the vehicle was locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside is
unlocked.
Automatic locking feature
X
To deactivate: press and hold button C for
approximately five seconds until a tone
sounds. X
To activate: press and hold button D for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing. You could therefore lock yourself out if: R
the vehicle is being pushed. R
the vehicle is being towed. R
the vehicle is on a roller dynamometer.
You can also switch the automatic locking func-
tion on and off using the on-board computer
( Y
page 184).
Unlocking the driver's door (mechan-
ical key) If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered ( Y
page 67).X
Take the mechanical key out of the SmartKey
( Y
page 71). X
Insert the mechanical key into the lock of the
driver's door as far as it will go.
X
Turn the mechanical key counter-clockwise
as far as it will go to position G .
The door is unlocked. X
Turn the mechanical key back and remove it. X
Insert mechanical key into the SmartKey
( Y
page 71).
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey or KEYLESS-GO, use the mechanical
key. X
Open the driver's door. X
Close the front-passenger door, the rear
doors and the trunk lid.76
Doors
Opening and closing

Closing X
Pull down the trunk lid using handle C .X
Let the trunk lid drop into the lock. X
If necessary, lock the vehicle with the 7
button on the SmartKey or with KEYLESS-GO.
Opening automatically from outside
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
i The opening dimensions of the trunk lid can
be found under "Vehicle data" ( Y
page 314).
Opening automatically
You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid. X
Press and hold the T button on the Smart-
Key until the trunk lid opens.
or X
If the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately. HANDS-FREE ACCESS
Important safety notes
G WARNING
The vehicle's exhaust system may be very hot.
You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
! If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the trunk: R
using a car wash R
using a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
i You can also deactivate KEYLESS-GO. Fur-
ther information on deactivating and activat-
ing KEYLESS-GO ( Y
page 70).
General notes With KEYLESS-GO and HANDS-FREE ACCESS,
you can open the trunk lid without using your
hands. This is useful if you have your hands full.
To do this, make a kicking movement under the
bumper with your foot.
Observe the following points: R
Carry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle. R
When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, for example on ice.78
Trunk
Opening and closing

R
Always ensure that you only make the kicking
movement within the detection range of sen-
sors C .R
Stand at least 12 in (30 cm) away from the
rear area while doing so. R
Do not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly. R
HANDS-FREE ACCESS does not function
when the engine is started. R
Dirt caused by road salt around sensors C
may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality. R
If a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, HANDS-FREE
ACCESS could be triggered. The trunk lid
could thus be opened unintentionally, for
example, when you: -
set something down or lift something up
behind the vehicle. -
polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about your
person in these situations or in situations sim-
ilar to these. This will prevent the uninten-
tional opening of the trunk lid. Operation X
To open: kick into sensor detection range C
below the bumper with your foot. X
If the trunk lid does not open after several
attempts: wait at least ten seconds then
move your leg under the bumper once again.
If you hold your foot under the bumper for too
long, the trunk lid does not open. Repeat the leg
movement more quickly if this occurs.
Opening automatically from inside
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found under "Vehicle data" ( Y
page 314).
Opening
You can open the trunk lid from the driver's seat
when the vehicle is stationary and unlocked. Trunk 79
Opening and closing Z

active for five minutes or until the driver's or
front-passenger door is opened.
i When the override feature for the side win-
dows is activated ( Y
page 59), the side win-
dows cannot be operated from the rear.
Convenience opening Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive package or
AMG Exclusive package: you can ventilate the
vehicle before you start driving.
The SmartKey can also be used to carry out the
following functions simultaneously: R
unlock the vehicle R
open the side windows R
open the panorama roof with power tilt/slid-
ing panel and the roller sunblind
The convenience opening feature can only be
operated using the SmartKey.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked. X
Vehicles with Exclusive package or AMG
Exclusive package but without KEYLESS-
GO and the KEYLESS-GO start function: for
the following operations, point the tip of the
SmartKey at the door handle on the driver's
door. The SmartKey must be close to the driv-
er's door handle.
i Vehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey must
be in close proximity to the vehicle. X
Press and hold the 6 button until the side
windows and the panorama sunroof are in the
desired position.
If the roller sunblind of the panorama roof
with power tilt/sliding panel is closed, the
roller sunblind is opened first. X
Press and hold the 6 button once more
until the panorama roof with power tilt/slid-
ing panel reaches the desired position. X
To interrupt convenience open ing: release
the 6 button. Convenience closing feature
Important safety notes
G WARNING
When the convenience closing feature is oper-
ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive Package or
AMG Exclusive Package: at the same time you
can: R
lock the vehicle R
close the side windows R
close the panorama roof with power tilt/slid-
ing panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the roller
sunblind.
i Notes on the automatic reversing feature
for: R
the side window ( Y
page 81)R
the panorama roof with power tilt/sliding
panel ( Y
page 85) R
the roller sunblind ( Y
page 86)
Using the SmartKey X
Vehicles with Exclusive package or AMG
Exclusive package but without KEYLESS-
GO and the KEYLESS-GO start function: for
the following operations, point the tip of the
SmartKey at the door handle on the driver's
door. The SmartKey must be close to the driv-
er's door handle.
i Vehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey must
be in close proximity to the vehicle. X
Press and hold the 7 button until the side
windows and the panorama roof with power
tilt/sliding panel are fully closed. X
Make sure that all the side windows and the
panorama roof with power tilt/sliding panel
are closed.82
Side windows
Opening and closing

On vehicles with a panorama roof with power
tilt/sliding panel: X
Press and hold the 7 button again until the
roller sunblind of the panorama roof with
power tilt/sliding panel closes. X
To interrupt convenience closing: release
the 7 button.
Using KEYLESS-GO The driver's door and the door at which the han-
dle is used, must both be closed. The SmartKey
must be outside the vehicle. The gap between
the SmartKey and the corresponding door han-
dle should not be greater than 3 ft (1 m).
X
Touch recessed sensor surface C on the
door handle until the side windows and the
panorama roof with power tilt/sliding panel
are fully closed.
i Make sure you only touch recessed sensor
surface C .X
Make sure that all the side windows are
closed. X
Make sure that all the side windows and the
panorama roof with power tilt/sliding panel
are closed. On vehicles with a panorama roof with power
tilt/sliding panel: X
Touch recessed sensor surface C on the
door handle again until the roller sunblind of
the panorama roof with power tilt/sliding
panel closes. X
To interrupt convenience closing: release
recessed sensor surface C on the door han-
dle.
Resetting the side windows If a side window can no longer be closed fully,
you must reset it. X
Close all the doors. X
Turn the SmartKey to position 1 or 2 in the
ignition lock ( Y
page 121). X
Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed ( Y
page 81). X
Hold the switch for an additional second.
If the side window opens again slightly: X
Immediately pull the corresponding switch on
the door control panel until the side window is
completely closed ( Y
page 81).X
Hold the switch for an additional second. X
If the respective side window remains closed
after the button is released, then it has been
set correctly. If this is not the case, repeat the
steps above again.
Problems with the side windows
G WARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or
even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, release
the switch or push the switch again to reopen the side window. Side windows 83
Opening and closing Z

Replacing the wiper blades
Important safety notes
G WARNING
If the windshield wipers begin to move while
you are changing the wiper blades, you could
be trapped by the wiper arm. There is a risk of
injury.
Always switch off the windshield wipers and
ignition before changing the wiper blades.
! To avoid damaging the wiper blades, make
sure that you touch only the wiper arm of the
wiper.
! Never open the hood if a windshield wiper
arm has been folded away from the wind-
shield.
Never fold a windshield wiper arm without a
wiper blade back onto the windshield.
Hold the windshield wiper arm firmly when
you change the wiper blade. If you release the
windshield wiper arm without a wiper blade
and it falls onto the windshield, the windshield
may be damaged by the force of the impact.
Mercedes-Benz recommends that you have
the wiper blades changed at a qualified spe-
cialist workshop.
Changing the windshield wiper blades
Removing the wiper blades X
Vehicles without KEYLESS-GO or KEY-
LESS-GO start function: remove the Smart-
Key from the ignition lock. X
Vehicles with KEYLESS-GO or KEYLESS-
GO start function: switch off the engine.X
Fold the wiper arm away from the windshield. X
Hold on to the wiper arm with one hand. With
the other hand, turn wiper blade in direction
of arrow C away from the wiper arm as far as
it will go. X
Slide catch D in the direction of arrow

! Do not warm up the engine with the vehicle
stationary. Drive off immediately. Avoid high
engine speeds and driving at full throttle until
the engine has reached its operating temper-
ature.
Only shift the automatic transmission to the
desired drive position when the vehicle is sta-
tionary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery roads.
You could otherwise damage the drive train.
! Mercedes-AMG vehicles: avoid full-load
operation and engine speeds greater than
5000 rpm when the engine is cold. This helps
to protect the engine and avoids uncomfort-
able driving.
SmartKey positions
SmartKey
Z
To remove the SmartKey
(shift the transmission to position P )G
Power supply for some consumers, such as
the windshield wipersH
Ignition (power supply for all consumers)
and drive position
I
To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The engine cannot be started. Start/Stop button General notes Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS-
GO function and a detachable Start/Stop but-
ton.
A check which periodically establishes a radio
connection between the vehicle and the Smart-
Key determines whether a valid SmartKey is in
the vehicle. This occurs, for example, when
starting the engine.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use
the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different Smart-
Key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
To start the vehicle without actively using the
SmartKey: R
the Start/Stop button must be inserted in the
ignition lock. R
the SmartKey must be in the vehicle. R
the vehicle must not be locked with the
SmartKey or KEYLESS-GO ( Y
page 70)
Do not keep the KEYLESS-GO key: R
with electronic devices, e.g. a mobile phone
or another SmartKey. R
with metallic objects, e.g. coins or metal foil. R
inside metallic objects, e.g. a metal case
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after a short time: R
you will not be able to switch on the ignition
with the Start/Stop button. R
you will no longer be able to start the engine
with the Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door ( Y
page 75), you can continue
to start the engine with the Start/Stop button.
The engine can be switched off while the vehicle
is in motion by pressing and holding the Start/
Stop button for three seconds. This function Driving 121
Driving and parking Z