2017 MERCEDES-BENZ B-Class service

Display messages
Possible causes/consequences and
0050
0050Solutions 0075
SRS SRS
Malfunction
Malfunction Ser‐
Ser‐
vice Required
vice Required The restraint system is malfunctioning. The
0075warning lamp also
lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be triggered unintentionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop immediately.
For further information about the restraint system, see (Y page 38).0075
Front Left Malfunc‐ Front Left Malfunc‐
tion Service tion Service
Required Required
orFront
Front
Right Malfunction
Right Malfunction
Service Required Service Required The restraint system is malfunctioning at the front on the left or right.
The 0075 warning lamp also lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be triggered unintentionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop immediately. 0075
Rear Left Malfunc‐ Rear Left Malfunc‐
tion Service tion Service
Required Required
orRear
Rear
Right Malfunction
Right Malfunction
Service Required Service Required The rear left-hand or right-hand restraint system is malfunctioning.
The 0075 warning lamp also lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be triggered unintentionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop immediately. 0075
Rear Rear
Center
Center Malfunc‐
Malfunc‐
tion Service
tion Service
Required Required The rear center restraint system is malfunctioning. The
0075warning
lamp also lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be triggered unintentionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop immediately. 0075
Left Side Curtain Left Side Curtain
Airbag Malfunction Airbag Malfunction
Service Required Service Required
or
Right Side Curtain
Right Side Curtain
Airbag Malfunction Airbag Malfunction
Service Required Service Required The left-hand or right-hand window curtain air bag is malfunctioning.
The 0075 warning lamp also lights up in the instrument cluster.
G WARNING
The left or right window curtain air bag may either be triggered unin-
tentionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop immediately. Display
messages
175On-board computer and displays Z

Display messages
Possible causes/consequences and
0050
0050Solutions Transmission
Transmission
Not
Notin
in
P Risk of Vehicle
P Risk of Vehicle
Rolling Away Rolling Away The driver's door is open or not fully closed and the transmission is in
position R,Nor D.
A warning tone also sounds.
G WARNING
The vehicle may roll away.
There is a risk of an accident.
X Shift the transmission to position P.
X Secure the vehicle against rolling away (Y page 128).
X Close the driver's door completely. Service
Service
Required
Required Do
Do
Not Shift Gears
Not Shift Gears
Visit Dealer Visit Dealer You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position
Dis selected:
X Drive to a qualified specialist workshop without shifting the trans-
mission from position D.
If transmission position R,Nor Pis selected:
X Secure the vehicle against rolling away (Y page 128).
X Notify a qualified specialist workshop or breakdown service.
X Do not tow the vehicle. Only Shift to 'P' Only Shift to 'P'
when when
Vehicle
Vehicle is
isSta‐
Sta‐
tionary
tionary The vehicle is moving.
X
Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Shift the transmission to position P.0065 The tailgate is open.
X Close the tailgate. 0066 The hood is open.
A warning tone also sounds.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 128).
X Close the hood. 0051 At least one door is open. A warning tone also sounds.
X Close all the doors. Display
messages
187On-board computer and displays Z

Display messages
Possible causes/consequences and
0050
0050Solutions 00CC
Power Steering Mal‐ Power Steering Mal‐
function See Opera‐ function See Opera‐
tor's Manual tor's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
If you are able to steer safely:
X Drive on carefully.
X Visit a qualified specialist workshop immediately.
If you are unable to steer safely:
X Do not drive on.
X Consult a qualified specialist workshop. Phone No Service Phone No Service Your vehicle is outside the network provider's transmitter/receiver
range.
X Wait until the mobile phone operational readiness symbol appears
in the multifunction display. 00B2
Check Washer Fluid Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped below
the minimum.
X Add washer fluid (Y page 232).Wiper Malfunction‐
Wiper Malfunction‐
ing ing The windshield wipers are malfunctioning.
X Visit a qualified specialist workshop. Hazard Warning
Hazard Warning
Flashers Malfunc‐ Flashers Malfunc‐
tioning tioning The hazard warning lamps are faulty.
X Visit a qualified specialist workshop. 00EC
Charger Cable Con‐ Charger Cable Con‐
nected nected The charging cable is still connected to the vehicle socket.
X Remove the charging cable from vehicle socket. 188
Display
messagesOn-board computer and displays

Socket in the rear compartment center
console X
Pull the cover out by the top of the handle
edge.
X Lift up the cover of the socket.
Socket in the cargo compartment X
Lift up the cover of socket 0043.mbrace
General notes The mbrace system is only available in the USA.
You must have a license agreement to activate
the mbrace service. Make sure that your system is activated and operational. To log in, press the
00D9 MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation, con- tact one of the following telephone hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will be
sent to you by mail. You can use this password
to log onto the mbrace area under "Owners
Online" at http://www.mbusa.com.
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
R a service subscription is available Determining the location of the vehicle on a map
is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to the
Customer Assistance Center
The mbrace system To adjust the volume during a call, proceed as
follows:
X Press the 0081or0082 button on the multi-
function steering wheel.
or X Use the multimedia system's volume control.
The system offers various services, e.g.:
R Automatic and manual emergency call
R Roadside Assistance call
R MB Info call
You can find information and a description of all
available features under "Owners Online" at
http://www.mbusa.com.
System self-test After you have switched on the ignition, the sys-
tem carries out a self-diagnosis.
A malfunction in the system has been detected if one of the following occurs:
R The indicator lamp in the SOS button does not
come on during the system self-test.
R The indicator lamp in the 0052Roadside
Assistance button does not light up during
self-diagnosis of the system.
R The indicator lamp in the 00D9MB Info call
button does not light up during self-diagnosis
of the system.
R The indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the system self-diagnosis:
- SOS button
- 0052 Roadside Assistance call button
- 00D9 MB Info call button
R The Inoperative
Inoperative or theService Not Service Not
Activated
Activated message appears in the multi-
function display after the system self-diagno-
sis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the event of an emergency, help will have to be
summoned by other means. Features
219Stowage and features Z

Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCede s (1-800-367-6372) or
1-866-990-9007
Emergency call Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
R you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly whendark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
(Y page 219).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call Call
Connected
Connected message appears in the multifunc-
tion display. All important information on the emergency is
transmitted, for example:
R current location of the vehicle (as determined
by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab- lished between the Customer Assistance Center
and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
R If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer- gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-cator lamp in the SOS button flashes continu-
ously.
The Call Failed Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press and hold the SOS button for at least one
second 0044.
The indicator lamp in SOS button 0044flashes
until the emergency call is concluded.
X Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. 220
FeaturesSto
wage an d features

X
To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button 0044, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by other means.
Roadside Assistance button X
To make a call: press Roadside assistance
call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside assistanc but- ton 0043flashes while the call is active. The
Connecting Call
Connecting Call message appears on the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Call
Connected Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R current location of the vehicle
R vehicle identification number
The display of the multimedia system indicates
that a call is active. During the call, you can
change to the navigation menu by pressing the
NAVI button on the multimedia system, for
example.
Voice output is not available in this case. A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y
page 224).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side assistance call, if:
R the 0052 indicator lamp for the Roadside
assistance call button is flashing continu-
ously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net- work is not available, for example.
The Call Call Failed
Failed message appears on the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
MB Info call button X
To make a call: press MB Info call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center. Features
221Stowage an d features Z

The indicator lamp in MB Info call button
0043
flashes while the connection is being made.
The Connecting Call
Connecting Call message appears on
the multifunction display. The audio output is
muted.
If a connection can be established, the Call
Call
Connected Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R current location of the vehicle
R vehicle identification number
The display of the multimedia system indicates
that a call is active. During the call, you can
change to the navigation menu by pressing the
NAVI button on the multimedia system, for
example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv- ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not been able to initiate an MB
Info call, if:
R the indicator lamp in MB Info call button 00D9
is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call
Call Failed Failed message appears on the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call. Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steering
wheel
R the corresponding button in the multimedia
system to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone, do so only when the vehicle is stationary and ina safe location.
Downloading destinations Downloading destinations
Downloading destinations gives you access to a database with over 15 million points of interest(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinationsin the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No Nothe address can be stored in
the address book. 222
FeaturesStowage and features

The destination download function is available
if:
R the vehicle is equipped with a navigation sys-
tem.
R the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance This service is part of the mbrace PLUS Packageand cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route section.
Search & Send General notes
To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system. Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a destination entry service. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address
X Go to the website http://maps.google.com
and enter a destination address into the entry
field.
X To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will be sent to your vehicle.
X When the "Send" dialog window appears: Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
X Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address
X Turn the SmartKey to position 2in the ignition
lock (Y page 109).
The transmitted destination address is loaded into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No Nothe address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail- able and a data connection is possible.
X Contact the following service hotlines: Features
223Stowage and features Z