2017 MAZDA MODEL MX-5 RF phone

5–119
Interior Features
Bluetooth®
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00—18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00—18:00 Central European Time)
(Worldwide)
49 (0) 6838 907 287 (8:00—18:00 Central European Time)
W e b :
http://www.mazdahandsfree.com
Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth® function and the Find
Mode/Visible setting *1 on the
device are turned on. If pairing is
still not possible after this, contact
an expert repairer, we recommend
an Authorised Mazda Repairer or
Mazda Bluetooth
® Hands-Free
Customer Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognised correctly. Perform pairing using the following
procedure. Clear “Mazda” stored in the device. Perform pairing again.
Unable to perform pairing
The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting*1 on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently The device is in a location in which
radio wave interference can occur
easily, such as in a bag or in a rear
pocket of a pair of pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit
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5–120
Interior Features
Bluetooth®
NOTE
  When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogramme the pairing information to the Bluetooth ® unit.   If you pair your phone which has already been paired to your vehicle more than once
in the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
  Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone
and on the vehicle.
  If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.
 


 The device is in a location hidden from the centre display such as behind or under a
seat, or inside the glove compartment.
 


 The device contacts or is covered by a metal object or body.



 The device is set to power-saving mode. 

 Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth® audio. For example, device A can be connected as a Bluetooth ® Hands-Free
device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
 


 The Bluetooth ® connection of the device is disconnected.



 Noise occurs in the Hands-Free audio.



 Hands-Free operates slowly.
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5–121
Interior Features
Bluetooth®
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
Excessive, slow speech. Excessive, forceful speech
(shouting).
 Speaking before the beep sound
has ended.
Loud noise (speaking or noise from
outside/inside vehicle).
 A i rÀ ow from A/C is blowing
against the microphone.
Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers. False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an expert repairer,
we recommend an Authorised
Mazda Repairer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognised The Bluetooth
® system is under a
condition in which recognition is
dif¿ cult. By carrying out the following
measures, the rate of recognition
will improve. Clear memory from the phonebook
which is not used very often.
 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mum”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognised Song names cannot be recognised
by voice. —
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.
Regarding problems with calls
Symptom Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
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5–122
Interior Features
Bluetooth®
Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device. —
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically. Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required. —
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8–1 8–1
8Customer Information
Important consumer information including warranties and add-on
equipment.
Warranty ............................................................................................. 8-2
Registering Your Vehicle in A Foreign Country ........................... 8-2
Add-On Non-Genuine Parts and Accessories ............................... 8-3
Cell Phones ......................................................................................... 8-4
Cell Phones Warning ..................................................................... 8-4
Recording of Vehicle Data ................................................................. 8-5
Recording of Vehicle Data ............................................................ 8-5
Declaration of Conformity ................................................................ 8-6
Declaration of Conformity ............................................................ 8-6
Electromagnetic Compatibility ....................................................... 8-19
Electromagnetic Compatibility ................................................... 8-19
Collection/Disposal of Old Equipment/Used Battery ................... 8-21
Information for Users on Collection and Disposal of Old
Equipment and Used Batteries .................................................... 8-21
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8–3
Customer Information
Warranty
Add-On Non-Genuine Parts and Accessories
Please note that technical alterations to the original state of your Mazda vehicle can affect
the safety of the vehicle. Such technical alterations include not only the use of unsuitable
spare parts, but also accessories, ¿ ttings or attachments, including rims and tyres.
Genuine Mazda Parts and Genuine Mazda Accessories have been speci¿ cally designed for
Mazda vehicles.
Other parts and accessories than those mentioned above have not been examined and
approved by Mazda unless explicitly stated by Mazda. We cannot certify the suitability of
such products. Mazda is not liable for any damage caused by the use of such products.
WARNING
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling,
air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a ¿ re in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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8–4
Customer Information
Cell Phones
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of
these devices will cause the driver to be distracted and could lead to a serious accident.
If a passenger is unable to use the device, pull off the right-of-way to a safe area before
use. If use of a cell phone is necessary despite this warning, use a hands-free system
to at least leave the hands free to drive the vehicle. Never use a cell phone or other
electrical devices while the vehicle is moving and, instead, concentrate on the full-time
job of driving.
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8–19
Customer Information
Electromagnetic Compatibility
Electromagnetic Compatibility
Your Mazda has been tested and certi¿ ed to the UNECE *1 10 regulation as related to
electromagnetic compatibility. Radio Frequency (RF) transmitter equipment (e.g. cellular
telephones, amateur radio transmitters, etc.) may only be ¿ tted to your Mazda if they
comply with the parameters shown in the table below.
*1 UNECE stands for United Nations Economic Commission for Europe.
It is your responsibility to ensure that any equipment you have ¿ tted complies with
applicable local legislations. Have any equipment ¿ tted by properly trained technicians.
CAUTION

 Do not mount any transceiver, microphones, speakers, or any other item in the
deployment path of the air bag system.
  Do not fasten aerial lead to original vehicle wiring, fuel pipes or brake pipes. Avoid
running the aerial lead parallel with the wire harness to the best extent possible.
  Keep the aerial and power leads at least 100 mm (3.9 in) from any electronic modules
and the air bags.
  Avoid using the cigar lighter or accessory socket as a power source for the RF-
transmitting equipment.
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