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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
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8–10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in t\
op condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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9–7
Specifications
Specifications
*Some models.
Light Bulbs
Exterior light
Light bulbCategory
Wattage UNECE*1 (SAE)
Headlights Halogen
High beam
60HB3 (9005)
Low beam 55H11 (H11)
LED High beam
LED
*2— (—)
Low beam LED*2— (—)
Daytime running lights With halogen
bulb headlights
60
HB3 (9005)
With LED
headlights LED
*2— (—)
Front turn signal lights/Parking lights (Front side-
marker lights) With halogen
bulb headlights
27/8
— (#7444NA)
Front turn signal lights/Front side-marker lights With LED
headlights27/8
— (#7444NA)
Fog lights
*
With halogen
bulb headlights 55
H11 (H11)
With LED
headlights LED
*2— (—)
Signature wing illumination
*LED*2— (—)
Side turn signal lights LED*2— (—)
High-mount brake light LED*2— (—)
Rear turn signal lights 21WY21W (7443NA)
Rear side-marker lights With halogen
bulb headlights
5
W5W (—)
With LED
headlights LED
*2— (—)
Brake lights/Taillights LED
*2— (—)
Taillights With halogen
bulb headlights
5
W5W (—)
With LED
headlights LED
*2— (—)
Reverse lights 21W21W (7440)
License plate lights 5W5W (—)
*1 UNECE stands for United Nations Economic Commission for Europe.
*2 LED is the abbreviation for Light Emitting Diode.
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9–8
Specifications
Specifications
*Some models.
Interior light
Light bulbCategory
Wattage UNECE*1
Trunk light 3—
Overhead light (Front)/Map lights Bulb type
8—
LED type LED
*2—
Rear map lights Bulb type
8—
LED type LED
*2—
Courtesy lights 5—
Vanity mirror lights
*2 —
*1 UNECE stands for United Nations Economic Commission for Europe.
*2 LED is the abbreviation for Light Emitting Diode.
Tires
NOTE
The tires have been optimally matched with the chassis of your vehicle.
When replacing tires, Mazda recommends that you replace tires of the same type originally
fitted to your vehicle. For details, contact an Authorized Mazda Dealer.
Check the tire pressure label for tire size and inflation pressure.
Refer to Tire Inflation Pressure on page 6-41.
After adjusting the tire pressure, initialization of the tire pressure m\
onitoring system is
necessary to make the system operates normally.
Refer to Tire Pressure Monitoring System Initialization on page 4-162.
Standard tire
(U.S.A. and Canada)
Tire size Inflation pressure
Front Rear
P225/55R17 95V 250 kPa (36 psi)250 kPa (36 psi)
P225/45R19 92W 240 kPa (35 psi)240 kPa (35 psi)
(Mexico)
Tire size Inflation pressure
Up to 3 persons —Full load
225/55R17 97V Front
230 kPa (2.3 bar, 33 psi) 250 kPa (2.5 bar, 36 psi)
Rear 230 kPa (2.3 bar, 33 psi) 320 kPa (3.2 bar, 46 psi)
225/45R19 92W Front
230 kPa (2.3 bar, 33 psi) 250 kPa (2.5 bar, 36 psi)
Rear 230 kPa (2.3 bar, 33 psi) 320 kPa (3.2 bar, 46 psi)
1 person's weight: About 75 kg
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