
Transmission
Action
Message
See your authorized dealer.
Transmission Malfunction Service Now
The transmission is overheating and needs to cool. Stop in a safe place as soon as it’ s possible.
Transmission Overheating Stop Safely
The transmission has overheated and needs to cool. Stop in a safe place as soon as it’ s possible.
Transmission Over Temperature Stop
Safely
See your authorized dealer.
Transmission Service Required
Transmission is getting hot. Stop to let it cool.
Transmission Too Hot Press Brake
Displays when the transmission has overheated and has limited functional\
ity. See Automatic
Transmission (page 173).
Transmission Limited Function See Manual
Transmission is too cold. Wait for it to warm up before you drive.
Transmission Warming Up Please Wait
A reminder to shift into park. In addition, this message is typical afte\
r reconnecting or rechargingthe battery until you cycle the ignition to the on mode.
See Changing the 12V Battery (page
312).
Transmission Not in Park
Displays when the transmission has adjusted the shift strategy.
Transmission Adjusted
Displays when the transmission is adjusting the shift strategy.
Transmission AdaptMode
Displays when the transmission shift lever is locked and unable to select gears.
Transmission IndicatMode Lockup On
Displays when the transmission shift lever is unlocked and free to select gears.
Transmission IndicatMode Lockup Off
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays

Action
Message
Displays when an invalid gear has been selected.
Invalid Gear Selection
Displays when the brake pedal needs to be depressed.
Press Brake Pedal
Displays when the brake pedal needs to be depressed to enable the transmission to shift from park.
Depress Brake to Shift from Park
Displays when the neutral button N needs to be pressed again to enter ne\
utral hold. See Auto-matic Transmission (page 173).
Press N again to Enter Stay in Neutral
Mode
Displays when neutral hold is active.
See Automatic Transmission (page 173).
Stay in Neutral Mode Engaged
Displays when neutral hold is active.
See General Information (page 108).
Stay in Neutral Tow Engaged See Manual
to Disable
Displays when there is a system fault and the park brake needs to be depressed before exiting the vehicle. See your authorized dealer.
SHIFT SYS FAULT Confirm Park Brake
Apply Before Exiting the Vehicle
Displays when there is a system fault and the park brake needs to be depressed before exitingthe vehicle. See your authorized dealer.
SHIFT SYS FAULT Cannot Shift Trans Use
Park Brake to Secure Vehicle
See your authorized dealer.
SHIFT SYS FAULT Service Required
Displays when there is a system fault while the vehicle is shifting to p\
ark. See your authorized dealer.
SHIFT SYS FAULT Vehicle is Shifting to
Park
Displays when there is a system fault while the vehicle is shifting to r\
everse. See your authorized dealer.
SHIFT SYS FAULT Reverse Unavailable
Service Required
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays

Action
Message
See your authorized dealer.
SHIFT SYS FAULT Drive Unavailable Select
S for Drive Service Required
See your authorized dealer.
SHIFT SYS FAULT Neutral Unavailable
Service Required
See your authorized dealer.
SHIFT SYS FAULT Sport Unavailable
Service Required
Displays when neutral tow is active and the ignition needs to be turned \
off. See Towing the
Vehicle on Four Wheels (page 254).
Neutral Tow Engaged Turn Ignition Off for
Towing
Displays while attempting to exit neutral tow. The brake pedal needs to be depressed and parkbutton selected to deactivate.
See Towing the Vehicle on Four Wheels (page 254).
Neutral Tow Engaged Depress Brake and
Select Park to Exit Neutral Tow
Displays when neutral tow is active and the park brake needs to be released.
See Towing the
Vehicle on Four Wheels (page 254).
Neutral Tow Remove Park Brake for
Towing
Displays when neutral tow has been deactivated.
Neutral Tow Disengaged
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Information Displays

Once through water, always try the brakes.
Wet brakes do not stop the vehicle as
effectively as dry brakes. Drying can be
improved by moving your vehicle slowly
while applying light pressure on the brake
pedal.
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even AWD vehicles can lose traction
in slick mud. As when you are driving over
sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does
slide, steer in the direction of the slide until
you regain control of the vehicle.
After driving through mud, clean off residue
stuck to rotating driveshafts and tires. Excess
mud stuck on tires and rotating driveshafts
causes an imbalance that could damage
drive components.
Note:
Driving through deep water may
damage the transmission.
If the front or rear axle is submerged in water,
have the power transfer unit (PTU) or rear
axle serviced by an authorized dealer. Driving on Hilly or Sloping Terrain
Note:
Avoid driving crosswise or turning on
steep slopes or hills. A danger lies in losing
traction, slipping sideways and possibly
rolling over. Whenever driving on a hill,
determine beforehand the route you will use.
Do not drive over the crest of a hill without
seeing what conditions are on the other side.
Do not drive in reverse over a hill without
the aid of an observer.
Although natural obstacles may make it
necessary to travel diagonally up or down a
hill or steep incline, you should always try to
drive straight up or straight down.
When climbing a steep slope or hill, start in
a lower gear rather than downshifting to a
lower gear from a higher gear once the
ascent has started. This reduces strain on
the engine and the possibility of stalling.
If you do stall out, do not try to turnaround
because you might roll over. It is better to
back down to a safe location. Apply just enough power to the wheels to
climb the hill. Too much power will cause the
tires to slip, spin or lose traction, resulting in
loss of vehicle control.
Descend a hill in the same gear you would
use to climb up the hill to avoid excessive
brake application and brake overheating. Do
not descend in neutral; instead, disengage
overdrive or manually shift to a lower gear.
When descending a steep hill, avoid sudden
hard braking as you could lose control. The
front wheels have to be turning in order to
steer the vehicle.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing All-Wheel Drive (If Equipped)E143949

The system determines the clearance to the
front and rear of your vehicle and
automatically steers your vehicle out of a
parallel parking space (hands-free) while you
control the accelerator, gearshift and brakes.
The system visually and audibly guides you
to enter traffic.
After the system has directed your vehicle
past the adjacent vehicle or object, it guides
you to take control of the steering to
complete the exit from the parking spot.
Note:
If the clearance in front of your vehicle
allows easy departure, the Parallel Park Out
Assist feature might not be available.
Note: You are responsible for controlling
your vehicle and making sure the path is
clear prior to pulling into traffic. Note:
This system is not intended to assist
in exiting perpendicular parking spaces,
damages to your vehicle may occur.
Note: If your vehicle speed exceeds 3 mph
(5 km/h) or the maneuver is interrupted
(driver input), the system switches off and
you need to take full control of your vehicle.
Deactivating the Active Park Assist
Feature
Manually deactivate the system by:
• Pressing the active park assist button
during an active maneuver.
• Grabbing the steering wheel during an
active maneuver. •
Driving above approximately
22 mph
(35 km/h) for 30 seconds during an active
park search.
• Driving above approximately
6 mph
(10 km/h) during automatic steering.
• Switching off the traction control system.
Certain vehicle conditions can also
deactivate the system, such as:
• Traction control has activated.
• There is an anti-lock brake system
activation or failure.
If a problem occurs with the system, a
warning message displays accompanied by
a tone. Occasional system messages may
occur in normal operation. For recurring or
frequent system faults, contact an authorized
dealer to have your vehicle serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Parking Aids

GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale value.
There is a large network of authorized
dealers that are there to help you with their
professional servicing expertise. We believe
that their specially trained technicians are
best qualified to service your vehicle properly
and expertly. They are supported by a wide
range of highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which parts
and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the engine
running in an enclosed space, unless you
are sure you have enough ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away from
the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to park
(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD 1. To open the hood, go inside the vehicle
and pull the hood release handle located
under the left-hand side of the instrument
panel.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing MaintenanceE142457

If you tow a trailer with your vehicle, the
engine may temporarily reach higher a
temperature during severe operating
conditions, for example ascending a long or
steep grade in high ambient temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle speed
caused by reduced engine power. In order
to manage the engine coolant temperature.
Your vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on vehicle loading, grade and
ambient temperature. If this occurs, there is
no need to pull off the road. You can
continue to drive your vehicle.
The air conditioning may automatically turn
on and off during severe operating
conditions to protect the engine from
overheating. When the coolant temperature
decreases to the normal operating
temperature, the air conditioning turns on.
If the coolant temperature gauge moves fully
into the red zone, or if the coolant
temperature warning or service engine soon
messages appear in your information display,
do the following:
1. Pull off the road as soon as safely
possible and shift the transmission into
park (P).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. After
several minutes, if the temperature does
not drop, follow the remaining steps.
3. Switch the engine off and wait for it to cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue. AUTOMATIC TRANSMISSION
FLUID CHECK
6F35/HF35 transmission
(If Equipped)
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
working properly, (For example: if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
See
Scheduled Maintenance (page 495).
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Maintenance

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate. Potential station issues
Action
Cause
Issues
No action required. This is a broadcast issue.
This is poor time alignment by the radio broad-
caster.
Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.
No action required. The reception issue may clear
up as you continue to drive.
The radio is shifting between analog and digital
audio.
Sound fading or blending in and out.
No action required. This is normal behavior. Wait
until the audio is available.
The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.
There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune.
No action required. The station is not available in
your current location.
The previously stored multicast preset or direct
tune is not available in your current reception area.
Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.
Fill out the station issue form. *
Data service issue by the radio broadcaster.
Text information does not match
currently playing audio.
Fill out the station issue form. *
Data service issue by the radio broadcaster.
There is no text information shown
for currently selected frequency.
428
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3