2017 LINCOLN MKZ door lock

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
475
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3

Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
497
MKZ (CC9) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Engine Oil Check..........................................301
Adding Engine Oil..............................................302
Engine Oil Dipstick - 2.0L............................301
Engine Oil Dipstick - 3.0L............................301
Engine Specifications - 2.0L......................367 Drivebelt Routing................................................368
Engine Specifications - 3.0L......................368 Drivebelt Routing................................................369
Entertainment.................................................419 AM/FM Radio........................................................421
Apps.......................................................................432
Bluetooth Stereo or USB..................................430
CD (If equipped)..................................................429
HD Radio ™ Information (If Available)..............425
SIRIUS® Satellite Radio (If Activated)..............421
Sources.................................................................420
Supported Media Players, Formats and Metadata Information....................................432
USB Ports.............................................................432
Environment......................................................16
EPB See: Electric Parking Brake..............................189
Essential Towing Checks...........................252 Before Towing a Trailer.....................................253
Hitches..................................................................252
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................253
Safety Chains......................................................252 Trailer Brakes......................................................252
Trailer Lamps.......................................................252
When Towing a Trailer.......................................253
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................94
Auto-Dimming Feature........................................96
Auto-Folding Mirrors............................................95
Blind Spot Monitor................................................97
Fold-Away Exterior Mirrors.................................
95
Heated Exterior Mirrors.......................................96
Integrated Blind Spot Mirrors............................96
Lincoln Welcome Mat..........................................96
Memory Mirrors.....................................................96
Power Exterior Mirrors.........................................94
Signal Indicator Mirrors.......................................
96
F
Fastening the Seatbelts................................35 Rear Inflatable Seatbelt.......................................37
Seatbelt Locking Modes.....................................36
Using Seatbelts During Pregnancy..................35
Flat Tire Inflation See: Tire Sealant and Inflator Kit....................330
Floor Mats
.......................................................257 Front Parking Aid
.........................................200
Obstacle Distance Indicator.............................201
Front Passenger Sensing System...............47
Fuel and Refueling
........................................164
Fuel Consumption.........................................169
Calculating Fuel Economy................................170
Filling the Tank.....................................................169
Fuel Filter
.........................................................312
Fuel Quality.....................................................165
Choosing the Right Fuel....................................165
Fuel Shutoff...................................................260
Fuses...............................................................275
Fuse Specification Chart
............................275
Passenger Compartment Fuse Panel...........287
Power Distribution Box.....................................275
G
Garage Door Opener See: Universal Garage Door Opener..............151
Gauges..............................................................101 Engine Coolant Temperature Gauge.............103
Fuel Gauge...........................................................102
Information Display.............................................102
General Information on Radio Frequencies...................................................54
Intelligent Access..................................................54
554
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

General Maintenance Information...........495
Multi-Point Inspection........................................498
Owner Checks and Services...........................497
Protecting Your Investment.............................495
Why Maintain Your Vehicle?............................495
Why Maintain Your Vehicle at Your Dealership?......................................................495
Getting Assistance Outside the U.S. and Canada..........................................................271
Getting the Services You Need
................267
Away From Home...............................................267
Global Opening and Closing.......................94 Closing the Windows...........................................94
Opening the Windows.........................................94
H
Hazard Warning Flashers...........................260
Headlamp Adjusting See: Adjusting the Headlamps........................315
Headlamp Exit Delay
......................................87
Head Restraints.............................................139
Adjusting the Head Restraint...........................140
Tilting Head Restraints .......................................141
Heated Seats
..................................................147
Front Seats............................................................147
Rear Seats.............................................................148
Heated Steering Wheel..................................81 Heated Windows and Mirrors....................137
Heated Exterior Mirrors......................................
137
Heated Rear Window ..........................................137
Heated Wiper Park..............................................138
Heating See: Climate Control...........................................134
Hints on Controlling the Interior Climate..........................................................136
Cooling the Interior Quickly..............................137
General Hints........................................................136
Heating the Interior Quickly..............................137
Recommended Settings for Cooling .............137
Recommended Settings for Heating..............137
Side Window Defogging in Cold Weather.............................................................137
Hints on Driving With Anti-Lock Brakes...........................................................188
Home Screen
................................................407
Hood Lock See: Opening and Closing the Hood............295
I
In California (U.S. Only)...............................268
Information Display Control
.........................80
Information Displays.....................................108 General Information............................................108 Information Messages
...................................114
Active Park.............................................................114
Adaptive Cruise Control.....................................115
Adaptive Headlamps...........................................116
AdvanceTrac ™........................................................116
Airbag......................................................................116
Alarm........................................................................\
117
Automatic Engine Shutdown.............................117
AWD........................................................................\
.118
Battery and Charging System...........................119
Blind Spot Information and Cross Traffic Alert System...............................................................120
Doors and Locks.................................................120
Driver Alert.............................................................121
Fuel........................................................................\
..121
Hill Start Assist.....................................................122
Keys and Intelligent Access.............................
122
Lane Keeping System........................................123
Maintenance.........................................................124
MyKey.....................................................................125
Park Aid..................................................................126
Park Brake.............................................................126
Power Steering.....................................................127
Pre-Collision Assist.............................................128
Remote Start.........................................................128
Seats.......................................................................129
Starting System ...................................................129
Tire Pressure Monitoring System....................130
555
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Traction Control...................................................130
Transmission..........................................................131
Installing Child Restraints..............................19
Child Seats..............................................................19
Using Lap and Shoulder Belts............................19
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................25
Using Tether Straps..............................................27
Instrument Cluster.........................................101
Instrument Lighting Dimmer........................86
Interior Lamps
...................................................91
Front Interior Lamp................................................91
Rear Interior Lamp................................................92
Interior Luggage Compartment Release...........................................................73
Interior Mirror
...................................................97
Auto-Dimming Mirror............................................97
Introduction
.........................................................7
J
Jump Starting the Vehicle...........................261 Connecting the Jumper Cables.....................
262
Jump Starting......................................................263
Preparing Your Vehicle......................................261
Removing the Jumper Cables.........................263 K
Keyless Entry.....................................................71
SECURICODE™ KEYLESS ENTRY
KEYPAD................................................................71
Keyless Starting.............................................159 Ignition Modes.....................................................159
Keys and Remote Controls
...........................54
L
Lane Keeping System
.................................226
Switching the System On and Off..................227
Lighting Control
..............................................85
Headlamp Flasher................................................85
Headlamp High Beam.........................................85
Lighting..............................................................85
Lincoln Automotive Financial Services......12
Lincoln Protect
..............................................493
EXTENDED SERVICE PLANS (CANADA
ONLY)................................................................494
Lincoln Protect (U.S. Only)................................493
Load Carrying
................................................244
Load Limit.......................................................244
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................248 Vehicle Loading - with and without a
Trailer................................................................244
Locking and Unlocking
.................................65
Activating Intelligent Access.............................66
Autolock..................................................................68
Battery Saver.........................................................69
Illuminated Entry...................................................68
Illuminated Exit......................................................68
Locking and Unlocking the Doors with the
Key Blade............................................................67
Luggage Compartment.......................................69
Power Decklid.......................................................69
Power Door Locks................................................65
Remote Control.....................................................65
Smart Unlocks for Intelligent Access Keys......................................................................67
Locks..................................................................65
Lug Nuts See: Changing a Road Wheel.........................357
M
Maintenance..................................................295 General Information...........................................295
Media Hub......................................................389
Memory Function..........................................145 Easy Entry and Exit Feature..............................146
556
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......146
Saving a PreSet Position...................................145
Message Center See: Information Displays.................................108
Mirrors See: Heated Windows and Mirrors.................
137
See: Windows and Mirrors.................................93
Mobile Communications Equipment
...........14
Moonroof..........................................................98 Bounce-Back..........................................................99
Opening and Closing the Moonroof................99
Motorcraft Parts - 2.0L................................369
Motorcraft Parts - 3.0L
..................................371
MyKey Troubleshooting................................63
MyKey™..............................................................60 Principle of Operation.........................................60
N
Navigation......................................................444 cityseeker.............................................................453
Destination Mode...............................................445
Map Mode............................................................444
Navigation Map Updates..................................453
Navigation Menu................................................450
SiriusXM Traffic and Travel Link......................
453
Waypoints.............................................................452 Normal Scheduled Maintenance
.............499
Intelligent Oil-Life Monitor™.............................499
Maintenance Intervals........................................501
O
Oil Change Indicator Reset.......................302
Oil Check See: Engine Oil Check.......................................301
Opening and Closing the Hood...............295
Ordering Additional Owner's Literature......................................................272
Obtaining a French Owner’ s Manual............272
Overhead Console.......................................158
P
Parking Aids
....................................................199
Principle of Operation........................................199
Passive Anti-Theft System............................75 SecuriLock..............................................................75
PATS See: Passive Anti-Theft System........................75
Perchlorate........................................................12
Personal Safety System ™
..............................43
How Does the Personal Safety System
Work?...................................................................43 Phone..............................................................436
During a Phone Call............................................441
Making Calls........................................................440
Pairing Your Cell Phone for the First
Time...................................................................436
Phone Menu.........................................................437
Receiving Calls.....................................................441
Smartphone Connectivity.................................443
Text Messaging...................................................442
Post-Crash Alert System.............................264 Spinout Detection..............................................264
Power Door Locks See: Locking and Unlocking..............................65
Power Seats.....................................................141 Four-Way Power Lumbar...................................143
Multi-Contour Front Seats With Active Motion
........................................................................\
.....143
Power Lumbar......................................................143
Power Windows
..............................................93
Accessory Delay...................................................94
Bounce-Back..........................................................93
One-Touch Down..................................................93
One-Touch Up.......................................................93
Window Lock..........................................................94
Pre-Collision Assist......................................238 Using the Pre-Collision Assist System..........239
Protecting the Environment..........................16
557
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Towing Points................................................265
Installing the Recovery Hook..........................265
Recovery Hook Location..................................265
Towing the Vehicle on Four Wheels
.......254
Emergency Towing............................................254
Recreational Towing..........................................254
Towing.............................................................249
Traction Control.............................................194 Principle of Operation........................................194
Transmission Code Designation...............373
Transmission...................................................173
Transmission See: Transmission................................................173
Transporting the Vehicle............................264
Type Approvals.............................................546 RF Certification Logos for Tire Pressure
Monitoring Sensor(s).....................................546
U
Under Hood Overview - 2.0L
....................297
Under Hood Overview - 3.0L....................299
Universal Garage Door Opener
.................151
HomeLink Wireless Control System................151
Using Adaptive Cruise Control..................216 Automatic Cancellation....................................220
Blocked Sensor..................................................222
Canceling the Set Speed.................................
220 Changing the Set Speed..................................220
Detection Issues..................................................221
Following a Vehicle.............................................218
Following a Vehicle to a Complete Stop.......218
Hilly Condition Usage........................................221
Overriding the System......................................220
Park Brake Application......................................221
Resuming the Set Speed.................................
220
Setting the Adaptive Cruise Speed................217
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................................
217
Setting the Gap Distance..................................218
Switching Adaptive Cruise Control Off..........221
Switching Adaptive Cruise Control On..........217
Switching to Normal Cruise Control..............224
System Not Available........................................222
Using All-Wheel Drive..................................179 Driving In Special Conditions With All-Wheel
Drive (AWD).......................................................181
Operating AWD Vehicles With Spare or Mismatched Tires............................................181
Using Cruise Control....................................215 Switching Cruise Control Off............................216
Switching Cruise Control On............................215
Using MyKey With Remote Start Systems..........................................................63
Using Snow Chains......................................352
Using Stability Control
..................................197 Using Summer Tires
....................................352
Using Traction Control.................................194 Switching the System Off..................................194
System Indicator Lights and Messages.........
194
Using a Switch......................................................194
Using the Information Display Controls.........194
Using Voice Recognition............................408 Audio Voice Commands....................................410
Climate Voice Commands..................................411
Mobile App Voice Commands.........................415
Navigation Voice Commands...........................414
Phone Voice Commands....................................411
SiriusXM Traffic and Travel Link Voice
Commands.......................................................416
Voice Settings Commands................................417
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................270
V
Vehicle Care
..................................................320
General Information...........................................320
Vehicle Certification Label.........................372
Vehicle Identification Number...................372
Vehicle Storage
.............................................327
Battery...................................................................328
Body.......................................................................327
Brakes...................................................................328
560
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index

Cooling system...................................................328
Engine...................................................................328
Fuel system..........................................................328
General..................................................................327
Miscellaneous.....................................................328
Removing Vehicle From Storage...................328
Tires.......................................................................328
Ventilation See: Climate Control...........................................134
VIN See: Vehicle Identification Number...............372
Voice Control...................................................80
W
Warning Lamps and Indicators..................103 Adaptive Cruise Control....................................103
Anti-Lock Braking System.................................
103
Autohold Active...................................................103
Autohold Unavailable.........................................103
Battery....................................................................104
Blind Spot Monitor..............................................104
Brake System.......................................................104
Cruise Control......................................................104
Direction Indicator...............................................104
Door Ajar...............................................................104
Electric Park Brake..............................................104
Engine Coolant Temperature...........................104 Engine Oil..............................................................105
Fasten Seatbelt....................................................105
Front Airbag..........................................................105
Heads Up Display...............................................105
High Beam............................................................105
Hood Ajar..............................................................105
Low Fuel Level.....................................................105
Low Tire Pressure Warning..............................105
Low Washer Fluid................................................105
Parking Lamps.....................................................105
Powertrain Fault..................................................106
Service Engine Soon..........................................106
Stability Control...................................................106
Stability Control Off............................................106
Trunk Ajar..............................................................106
Washer Fluid Check......................................312
Washers See: Cleaning the Exterior................................321
See: Wipers and Washers..................................82
Waxing............................................................322
Welcome Lighting
............................................91
Wheel Nuts See: Changing a Road Wheel.........................357
Wheels and Tires.........................................330 Technical Specifications...................................365
Windows and Mirrors
.....................................93
Windshield Washers.......................................84 Windshield Wipers
.........................................82
Intermittent Wipe..................................................82
Wiper Blades See: Checking the Wiper Blades....................314
Wipers and Washers......................................82
561
MKZ (CC9) Canada/United States of America, enUSA, First Printing Index