
PRINCIPLE OF OPERATION
Cruise control lets you maintain a set speed
without keeping your foot on the accelerator
pedal. You can use cruise control when your
vehicle speed is greater than 20 mph
(30 km/h).
USING CRUISE CONTROL WARNINGS
Do not use cruise control on winding
roads, in heavy traffic or when the road
surface is slippery. This could result in loss
of vehicle control, serious injury or death. When you are going downhill, your
vehicle speed may increase above the
set speed. The system will not apply the
brakes but a warning displays. Note:
Cruise control will disengage if the
vehicle speed decreases more than 10 mph
(16 km/h)
below the set speed while driving
uphill. The cruise controls are on the steering
wheel.
Switching Cruise Control On
Press and release
ON.
The indicator appears in the
instrument cluster.
Setting a Speed
1. Drive to desired speed.
2. Press and release
SET+.
3. Take your foot off the accelerator pedal. The indicator changes color in the instrument
cluster.
Changing the Set Speed
Note:
If you accelerate by pressing the
accelerator pedal, the set speed will not
change. When you release the accelerator
pedal, your vehicle returns to the speed that
you previously set.
• Press the accelerator or brake pedal until
you reach the desired speed. Press and
release
SET+.
• Press and hold
SET+ or SET-. Release
the control when you reach the desired
speed.
• Press and release
SET+ or SET-. When
you select kph as the display
measurement in the information display,
the set speed changes in approximately
2 kph increments. When you select mph
as the display measurement in the
information display, the set speed
changes in approximately 1 mph
increments.
215
MKZ (CC9) Canada/United States of America, enUSA, First Printing Cruise ControlE145976 E71340

Following a Vehicle
WARNINGS
When following a vehicle, your vehicle
does not always decelerate quickly
enough to avoid a crash without driver
intervention. Always apply the brakes when
necessary. Failing to do so may result in a
crash, serious injury or death. Adaptive cruise control only warns of
vehicles detected by the radar sensor.
In some cases there may be no warning or
a delayed warning. You should always apply
the brakes when necessary. Failure to do so
may result in a crash, serious injury or death. Note:
The brakes may emit noise when
applied by the system.
When a vehicle ahead of you enters the
same lane or a slower vehicle is ahead in the
same lane, the vehicle speed adjusts to
maintain a preset gap distance. A vehicle
graphic illuminates in the instrument cluster. When you are following a vehicle and you
switch on your left directional indicator,
adaptive cruise control may provide a small
temporary acceleration to help you pass.
Your vehicle maintains a consistent gap from
the vehicle ahead until:
•
The vehicle in front of you accelerates to
a speed above the set speed.
• The vehicle in front of you moves out of
the lane you are in.
• You set a new gap distance.
The vehicle applies brakes to slow the
vehicle to maintain a safe distance from the
vehicle in front. The maximum braking which
the system can apply is limited. You can
override the system by applying the brakes.
If the system predicts that its maximum
braking level is insufficient, an audible
warning sounds while the system continues
to brake. The red warning bar appears on
the windshield. You should take immediate
action. Following a Vehicle to a Complete Stop
If your vehicle follows a vehicle to a complete
stop and remains stationary for less than
three seconds, your vehicle automatically
accelerates from a stationary position to
follow the vehicle ahead when you release
the brake pedal.
If your vehicle follows a vehicle to a complete
stop and remains stationary for more than
three seconds, you must press and release
the RES+ button or the accelerator pedal to
accelerate from a stationary position and
follow the vehicle ahead.
Setting the Gap Distance
You can decrease or increase the distance
between your vehicle and the vehicle in front
by pressing the gap control.
Note: It is your responsibility to select a gap
appropriate to the driving conditions.
218
MKZ (CC9) Canada/United States of America, enUSA, First Printing Cruise Control

Note:
The system may not function if the
camera is blocked or there is damage to the
windshield.
Note: When Aid mode is on and the system
detects no steering activity for a short period,
the system will alert you to put your hands
on the steering wheel. The system may
detect a light grip or touch on the steering
wheel as hands off driving.
The system notifies you to stay in your lane
through the steering system and the
instrument cluster display when the front
camera detects an unintentional drift out of
your lane is likely to occur. The system
automatically detects and tracks the road
lane markings using a camera mounted
behind the interior rear view mirror.
Switching the System On and Off
Note: The system on or off setting is stored
until it is manually changed, unless a MyKey
is detected. If the system detects a MyKey
it defaults to on and the mode is set to Alert.
Note: If a MyKey is detected, pressing the
button will not affect the on or off status of
the system. Press the button on the steering
wheel stalk to switch the system
on or off.
System Settings
The system has optional setting menus
available. The system stores the last-known
selection for each of these settings. You do
not need to readjust your settings each time
you turn on the system.
Mode: This setting allows you to select which
of the system features you can enable. Alert only – Provides a steering wheel
vibration when the system detects an
unintended lane departure.
Aid only – Provides an assistance steering
torque input toward the lane center when
the system detects an unintended lane
departure.
227
MKZ (CC9) Canada/United States of America, enUSA, First Printing Driving AidsE144813 E165515 E165516

Vehicles Equipped with a 3.0L Engine
You can tow your vehicle with all four wheels
on the ground using the Neutral Tow feature,
or with all four wheels off the ground using
a vehicle transport trailer. If you are using a
vehicle transport trailer, follow the instruction
specified by the equipment provider.
If you tow your vehicle with all four wheels
on the ground:
•
Tow only in the forward direction.
• Release the parking brake.
Neutral Tow
Enter Neutral Tow mode by doing the
following:
1. Put the ignition in accessory mode by pressing the engine START button
without pressing the brake pedal.
2. Select the neutral tow option under the vehicle settings menu in the information
display. See General Information (page
108).
3. Press and hold the OK button to start the
neutral tow process. 4. Press the brake pedal and select
N on
the push-button transmission.
5. Turn the ignition off by pressing the engine START button without pressing
the brake pedal.
If the process completes successfully:
• the
N on the push-button transmission
blinks slowly
• A confirmation message appears in the
information display.
Note: If the parking brake is applied, a
message appears in the information display.
Note: Do not exceed 65 mph (105 km/h).
Note: Start the engine and allow it to run for
five minutes at the beginning of each day
and every six hours (or fewer). Shut the
engine off and verify that a message
appears indicating neutral tow has been
engaged, before continuing to tow.
Exit Neutral Tow mode, make sure the
ignition is on (engine can be on or off ), press
the brake pedal and select
P on the
push-button transmission. If the process is completed successfully, a
message appears indicating that neutral tow
has disengaged in both the instrument
cluster and push-button transmission display
P
.
255
MKZ (CC9) Canada/United States of America, enUSA, First Printing Towing

2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle
battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one minute.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
• You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).
• Your vehicle runs out of power. Spinout Detection
If a spinout is detected, the vehicle comes
to a stop and the hazard warning flashers
come on. A message that states the spinout
hazards are activated will appear on the
instrument cluster. The message may not
appear if your vehicle runs out of power.
Once the hazard warning flashers have been
activated, you can turn them off by:
•
Pressing the hazard warning flasher
button.
• Pressing the remote control unlock
button.
• Pressing the remote control panic button.
• Cycling the ignition on and off twice. TRANSPORTING THE VEHICLE
264
MKZ (CC9) Canada/United States of America, enUSA, First Printing Roadside EmergenciesE143886

From the main menu scroll to:
Action and description
Message
Press the right arrow button,
then from this menu scroll to
the following message.
Settings
Press the right arrow button,
then from this menu scroll to
the following message.
Vehicle
Press the right arrow button,
then from this menu scroll to
the following message.
Oil Life
Press and hold the OK button
until the instrument cluster
displays the following
message.
Hold OK to
Reset
Reset Successful
When the oil change indicator
resets the instrument cluster
displays 100%.
Remaining Life
{00}% Action and description
Message
If the instrument cluster
displays one of the following
messages, repeat the
process.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling system
can burn you badly. Also, spilling coolant on
hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine coolant
could make it difficult to see through the
windshield. WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure relief cap.
The cooling system is under pressure. Steam
and hot liquid can come out forcefully when
you loosen the cap slightly. Do not add coolant further than the
MAX mark.
When the engine is cold, check the
concentration and level of the coolant at the
intervals listed in the scheduled maintenance
information.
See Scheduled Maintenance
(page 495).
Note: Make sure that the coolant level is
between the
MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark.
303
MKZ (CC9) Canada/United States of America, enUSA, First Printing Maintenance

Cleaning Procedure
Type of Stain
Use lukewarm water and rinse by dabbing with clean water.
Indelible pencil, cocoa, chocolate, pastry with cream or chocolate, ice
cream or mustard.
Use lemon juice, wipe with lukewarm water and rinse by dabbing with
clean water.
Vinegar, hair gel, tomato sauce or coffee with sugar.
Use ethyl alcohol, then dab with water.
Dye transfer and all other stains.
CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS WARNING
Do not use chemical solvents or strong
detergents when cleaning the steering
wheel or instrument panel to avoid
contamination of the airbag system. Note:
Follow the same procedure as
cleaning leather seats for cleaning leather
instrument panels and leather interior trim
surfaces. See Cleaning Leather Seats (page
326). Clean the instrument panel and cluster lens
with a clean, damp and soft cloth, then use
a clean, dry and soft cloth to dry these areas.
•
Avoid cleaners or polishes that increase
the gloss of the upper portion of the
instrument panel. The dull finish in this
area helps protect you from undesirable
windshield reflection.
• Do not use any household cleaning
products or glass cleaners as these may
damage the finish of the instrument
panel, interior trim and cluster lens. •
Wash or wipe your hands clean if you
have been in contact with certain
products such as insect repellent and
suntan lotion to avoid possible damage
to the interior painted surfaces.
• Do not allow air fresheners and hand
sanitizers to spill onto interior surfaces.
If a spill occurs, wipe off immediately.
Your warranty may not cover these
damages.
If a staining liquid like coffee or juice has
been spilled on the instrument panel or on
interior trim surfaces:
1. Wipe up spilled liquid using a clean, soft
cloth as quickly as possible.
325
MKZ (CC9) Canada/United States of America, enUSA, First Printing Vehicle Care

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
489
MKZ (CC9) Canada/United States of America, enUSA, First Printing SYNC™ 3