
Always store your summer tires indoors at
temperatures above 20ºF (-7ºC). The rubber
compounds used in these tires lose flexibility
and may develop surface cracks in the tread
area at temperatures below 20ºF (-7ºC). If
the tires have been subjected to 20ºF (-7ºC)
or less, warm them in a heated space to at
least 40ºF (5ºC) for at least 24 hours before
installing them on a vehicle, or moving the
vehicle with the tires installed, or checking
tire inflation. Do not place tires near heaters
or heating devices used to warm the room
where the tires are stored. Do not apply heat
or blow heated air directly on the tires.
Always inspect the tires after storage periods
and before use.
USING SNOW CHAINS WARNING
Snow tires must be the same size, load
index, and speed rating as those
originally provided by Ford. Use of any tire
or wheel not recommended by Ford can
affect the safety and performance of your
vehicle, which could result in an increased
risk of loss of vehicle control, vehicle rollover,
personal injury, and death. Additionally, the
use of non-recommended tires and wheels
could cause steering, suspension, axle,
transfer case, or power transfer unit failure.
It is also strongly advised to follow the Ford
recommended tire inflation pressure found
on the Safety Compliance Certification Label
(affixed to either the door hinge pillar,
door-latch post, or the door edge that meets
the door-latch post, next to the driver’ s
seating position), or Tire Label which is
located on the B-Pillar or the edge of the
driver door. Failure to follow the tire pressure
recommendations can cause uneven
treadwear patterns and adversely affect the
way your vehicle handles. The tires on your vehicle may have
all-weather treads to provide traction in rain
and snow. However, in some climates you
may need to use snow chains.
Your vehicle may not be compatible with
snow chain or cable usage with the
factory-fitted wheels and tires. Only certain
chains or snow cables have been approved
by Ford as safe for use on your vehicle with
the following tire size: 225/55R17. You
should only install chains or cables sized at
10 mm or less in dimension as measured on
the sidewall of your tire. Not all S-class snow
chains meet these restrictions. Chains of this
size restriction will include a tensioning
device. The chains should be mounted in
pairs on the front tires only. If you need to
use chains, it is recommended that steel
wheels (of the same size and specification)
be used, as chains may chip aluminum
wheels.
Follow these guidelines when using traction
devices:
346
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Wheels and Tires

•
Navigation Features: Any navigation
features included in the system are
intended to provide turn by turn
instructions to get you to a desired
destination. Please make certain all
persons using this system carefully read
and follow instructions and safety
information fully.
• Distraction Hazard:
Any navigation
features may require manual (non-verbal)
setup. Attempting to perform such set-up
or insert data while driving can distract
your attention and could cause an
accident or other serious injury. Stop the
vehicle in a safe and legal manner before
attempting these operations.
• Let Your Judgment Prevail:
Any
navigation features are provided only as
an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic regulations.
Any such feature is not a substitute for
your personal judgment. Any route
suggestions made by this system should
never replace any local traffic regulations
or your personal judgment or knowledge
of safe driving practices. •
Route Safety:
Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. The driver is
ultimately responsible for the safe
operation of the vehicle and therefore,
must evaluate whether it is safe to follow
the suggested directions.
• Potential Map Inaccuracy:
Maps used
by this system may be inaccurate
because of changes in roads, traffic
controls or driving conditions. Always use
good judgment and common sense when
following the suggested routes.
• Emergency Services:
Do not rely on any
navigation features included in the
system to route you to emergency
services. Ask local authorities or an
emergency services operator for these
locations. Not all emergency services
such as police, fire stations, hospitals and
clinics are likely to be contained in the
map database for such navigation
features.
514
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Appendices

Heated Seats...................................................151
Front Seats.............................................................151
Rear Seats.............................................................152
Heated Steering Wheel................................80
Heated Windows and Mirrors.....................141
Heated Exterior Mirrors......................................141
Heated Rear Window..........................................141
Heated Wiper Park..............................................142
Heating See: Climate Control..........................................138
High Voltage Battery Cut-Off Switch........188
High Voltage Battery....................................187 General Information............................................187
Hints on Controlling the Interior Climate..........................................................140
Cooling the Interior Quickly...............................141
General Hints.......................................................140
Heating the Interior Quickly..............................141
Recommended Settings for Cooling ..............141
Recommended Settings for Heating...............141
Side Window Defogging in Cold Weather..............................................................141
Hints on Driving With Anti-Lock Brakes
...........................................................196
Home Screen................................................384
Hood Lock See: Opening and Closing the Hood............296 Hybrid Vehicle Frequently Asked
Questions......................................................172
Hybrid Vehicle Operation...........................168 Battery:...................................................................169
Braking:..................................................................170
Driving:...................................................................168
Driving to Optimize Fuel Economy.................170
Engine:...................................................................169
EV+ Mode..............................................................170
Starting:..................................................................168
Stopping:...............................................................169
Transmission Operation:....................................169
I
In California (U.S. Only)...............................269
Information Display Control
.........................79
Information Displays.....................................108 General Information............................................108
Information Messages
..................................119
Active Park............................................................120
Adaptive Cruise Control....................................120
Adaptive Headlamps...........................................121
AdvanceTrac ™........................................................121
Airbag.....................................................................122
Alarm......................................................................122
Automatic Engine Shutdown............................122
Battery and Charging System (12 volt)...........123 Battery and Charging System (High
Voltage).............................................................123
Blind Spot Information and Cross Traffic Alert System...............................................................124
Doors and Locks..................................................124
Driver Alert............................................................125
Fuel........................................................................\
.125
Hill Start Assist.....................................................126
Keys and Intelligent Access.............................126
Lane Keeping System.........................................127
Maintenance.........................................................128
MyKey.....................................................................129
Park Aid..................................................................130
Park Brake..............................................................131
Power Steering....................................................132
Pre-Collision Assist.............................................132
Remote Start.........................................................133
Seats.......................................................................133
Starting System ...................................................133
Tire Pressure Monitoring System....................134
Traction Control...................................................134
Transmission.........................................................135
Installing Child Restraints
..............................18
Child Seats...............................................................18
Using Lap and Shoulder Belts............................18
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................24
Using Tether Straps..............................................26
537
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Stability Control............................................203
Principle of Operation.......................................203
Starting a Gasoline Engine.........................164 Automatic Shutdown..........................................165
Fast Restart...........................................................165
Guarding Against Exhaust Fumes..................166
Important Ventilating Information...................166
Switching Off Your Vehicle When It Is
Moving...............................................................166
Switching Off Your Vehicle When It Is Stationary..........................................................165
Starting and Stopping the Engine.............163 General Information............................................163
Steering ...........................................................243
Electric Power Steering....................................243
Steering Wheel................................................77
Storage Compartments...............................162
Sunroof See: Moonroof.......................................................97
Sun Shades
......................................................97
Sun Visors.........................................................97
Illuminated Vanity Mirror.....................................97
Supplementary Restraints System
.............43
Principle of Operation..........................................43
Symbols Glossary
..............................................7
SYNC™ 3..........................................................367 General Information...........................................367
SYNC™ 3 Troubleshooting
..........................458 T
Technical Specifications
See: Capacities and Specifications...............354
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................270
Tire Care..........................................................331 Glossary of Tire Terminology...........................333
Information About Uniform Tire Quality
Grading..............................................................331
Information Contained on the Tire Sidewall............................................................334
Temperature A B C.............................................332
Traction AA A B C...............................................332
Treadwear............................................................332
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit....................
324
Tire Pressure Monitoring System
.............347
Changing Tires with a Tire Pressure
Monitoring System.........................................348
Understanding Your Tire Pressure Monitoring System .............................................................349
Tire Repair Kit See: Tire Sealant and Inflator Kit....................
324
Tire Sealant and Inflator Kit.......................324 First Stage: Reinflating the Tire with Sealing
Compound and Air........................................326
General Information...........................................324 Second Stage: Checking Tire Pressure.......329
Tips for Use of the Kit........................................325
What to do after the Tire has been
Sealed...............................................................329
What to do when a Tire Is Punctured...........326
Tires See: Wheels and Tires......................................324
Towing a Trailer
.............................................254
Towing Points................................................267 Installing the Recovery Hook..........................267
Recovery Hook Location..................................267
Towing the Vehicle on Four Wheels
.......254
Emergency Towing............................................254
Recreational Towing..........................................254
Towing.............................................................254
Traction Control.............................................201 Principle of Operation........................................201
Transmission Code Designation
...............357
Transmission...................................................190
Transmission See: Transmission...............................................190
Transporting the Vehicle............................266
Type Approvals
.............................................528
RF Certification Logos for Tire Pressure
Monitoring Sensor(s).....................................528
541
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

U
Under Hood Overview................................297
Unique Driving Characteristics..................168
Universal Garage Door Opener................155
HomeLink Wireless Control System...............155
Using Adaptive Cruise Control.................222 Automatic Cancellation.....................................227
Blocked Sensor..................................................229
Canceling the Set Speed.................................227
Changing the Set Speed..................................226
Detection Issues.................................................227
Following a Vehicle............................................224
Following a Vehicle to a Complete
Stop...................................................................225
Hilly Condition Usage........................................227
Overriding the System......................................226
Resuming the Set Speed..................................227
Setting the Adaptive Cruise Speed...............224
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary......................................224
Setting the Gap Distance.................................225
Switching Adaptive Cruise Control Off.........227
Switching Adaptive Cruise Control On.........223
Switching to Normal Cruise Control..............230
System Not Available........................................229
Using Cruise Control....................................221 Switching Cruise Control Off...........................222 Switching Cruise Control On............................221
Using MyKey With Remote Start Systems..........................................................62
Using Snow Chains
......................................346
Using Stability Control................................204
Using Summer Tires....................................345
Using Traction Control
.................................201
Switching the System Off..................................201
System Indicator Lights and Messages.........201
Using a Switch.....................................................201
Using the Information Display Controls........201
Using Voice Recognition............................385 Audio Voice Commands...................................387
Climate Voice Commands................................388
Mobile App Voice Commands........................392
Navigation Voice Commands...........................
391
Phone Voice Commands..................................388
SiriusXM Traffic and Travel Link Voice Commands......................................................393
Voice Settings Commands...............................394
Utilizing the Mediation/Arbitration Program (Canada Only)..............................................271
V
Vehicle Care
...................................................314
General Information............................................314
Vehicle Certification Label
.........................356 Vehicle Identification Number..................356
Vehicle Storage
.............................................321
Battery...................................................................322
Body........................................................................\
321
Brakes...................................................................322
Cooling system...................................................322
Engine...................................................................322
Fuel system..........................................................322
General..................................................................321
Miscellaneous.....................................................322
Removing Vehicle From Storage
...................322
Tires.......................................................................322
Ventilation See: Climate Control..........................................138
VIN See: Vehicle Identification Number...............356
Voice Control...................................................79
W
Warning Lamps and Indicators..................103 Adaptive Cruise Control....................................103
Anti-Lock Braking System.................................
103
Autohold Active...................................................103
Autohold Unavailable.........................................103
Battery....................................................................103
Blind Spot Monitor..............................................103
Brake System.......................................................104
542
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index