Your vehicle is equipped with an information
display, which indicates the proper oil
change interval. This interval may be up to
one year or 10000 miles (16000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles (800
kilometers) of the
ENGINE OIL CHANGE
DUE or OIL CHANGE REQUIRED message
appearing. Make sure you reset the oil
monitoring system after each oil change.
See
Engine Oil Check (page 299).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil change
intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
NORMAL SCHEDULED MAINTENANCE
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requireme\
nts.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system stren\
gth and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil Check (page 299).
484
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to perform extra maintenance as indicated. If
you operate your vehicle occasionally under
any of these conditions, it is not necessary
to perform the extra maintenance. For
specific recommendations, see your
dealership service advisor or technician. Towing a trailer or using a car-top carrier
Change engine oil and filter every 12 months or 10000 miles (16000 km)\
. The oil monitoring system displays
a message in the information display. Perform services listed in the Normal Scheduled Maintenance chart.
As required
Inspect U-joints.
Inspect frequently, service
as required
See axle maintenance items under
Exceptions.
Every 30000 miles (48000
km)
Change automatic transmission fluid.
Replace spark plugs.
Every 60000 miles (96000
km)
486
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
Extensive idling or low-speed driving for long distances, as in heavy co\
mmercial use (such as delivery, taxi, patrol car or livery)
Change engine oil and filter every 12 months or 10000 miles (16000 km)\
. The oil monitoring system displays
a message in the information display. Perform services listed in the Normal Scheduled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5000 miles (8000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter.
Every 5000 miles (8000 km)
or six months
Perform multi-point inspection.
487
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
Supported Media Players, Formats and
Metadata Information...................................409
USB Ports.............................................................409
Environment......................................................15
EPB See: Electric Parking Brake..............................196
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................93
Auto-Dimming Feature........................................95
Auto-Folding Mirrors............................................94
Blind Spot Monitor................................................96
Fold-Away Exterior Mirrors.................................94
Heated Exterior Mirrors.......................................
95
Integrated Blind Spot Mirrors............................95
Lincoln Welcome Mat..........................................95
Memory Mirrors.....................................................95
Power Exterior Mirrors.........................................93
Signal Indicator Mirrors.......................................95
F
Fastening the Seatbelts
................................34
Rear Inflatable Seatbelt.......................................36
Seatbelt Locking Modes.....................................35
Using Seatbelts During Pregnancy..................34 Flat Tire Inflation
See: Tire Sealant and Inflator Kit....................
324
Floor Mats
.......................................................257
Front Parking Aid.........................................206
Obstacle Distance Indicator............................207
Front Passenger Sensing System
..............46
Fuel and Refueling........................................175
Fuel Consumption.........................................183 Calculating Fuel Economy................................183
Filling the Tank.....................................................183
Fuel Filter.......................................................306
Fuel Quality
.....................................................176
Choosing the Right Fuel....................................176
Fuel Freshness Mode.........................................177
Fuel Shutoff...................................................260
Fuses...............................................................276
Fuse Specification Chart............................276 Passenger Compartment Fuse Panel...........287
Power Distribution Box.....................................276
G
Garage Door Opener See: Universal Garage Door Opener.............155
Gauges............................................................100 Left Information Display......................................101
Right Information Display..................................102 General Information on Radio
Frequencies...................................................53
Intelligent Access..................................................53
General Maintenance Information...........479 Multi-point Inspection........................................482
Owner Checks and Services............................
481
Protecting Your Investment..............................479
Why Maintain Your Vehicle?.............................479
Why Maintain Your Vehicle at Your Dealership?......................................................479
Getting Assistance Outside the U.S. and Canada.........................................................272
Getting the Services You Need
................268
Away From Home..............................................268
Global Opening and Closing.......................93 Closing the Windows...........................................93
Opening the Windows.........................................93
H
Hazard Warning Flashers...........................260
Headlamp Adjusting See: Adjusting the Headlamps.......................309
Headlamp Exit Delay.....................................86
Head Restraints
.............................................143
Adjusting the Head Restraint...........................144
Tilting Head Restraints ......................................145
536
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index
Heated Seats...................................................151
Front Seats.............................................................151
Rear Seats.............................................................152
Heated Steering Wheel................................80
Heated Windows and Mirrors.....................141
Heated Exterior Mirrors......................................141
Heated Rear Window..........................................141
Heated Wiper Park..............................................142
Heating See: Climate Control..........................................138
High Voltage Battery Cut-Off Switch........188
High Voltage Battery....................................187 General Information............................................187
Hints on Controlling the Interior Climate..........................................................140
Cooling the Interior Quickly...............................141
General Hints.......................................................140
Heating the Interior Quickly..............................141
Recommended Settings for Cooling ..............141
Recommended Settings for Heating...............141
Side Window Defogging in Cold Weather..............................................................141
Hints on Driving With Anti-Lock Brakes
...........................................................196
Home Screen................................................384
Hood Lock See: Opening and Closing the Hood............296 Hybrid Vehicle Frequently Asked
Questions......................................................172
Hybrid Vehicle Operation...........................168 Battery:...................................................................169
Braking:..................................................................170
Driving:...................................................................168
Driving to Optimize Fuel Economy.................170
Engine:...................................................................169
EV+ Mode..............................................................170
Starting:..................................................................168
Stopping:...............................................................169
Transmission Operation:....................................169
I
In California (U.S. Only)...............................269
Information Display Control
.........................79
Information Displays.....................................108 General Information............................................108
Information Messages
..................................119
Active Park............................................................120
Adaptive Cruise Control....................................120
Adaptive Headlamps...........................................121
AdvanceTrac ™........................................................121
Airbag.....................................................................122
Alarm......................................................................122
Automatic Engine Shutdown............................122
Battery and Charging System (12 volt)...........123 Battery and Charging System (High
Voltage).............................................................123
Blind Spot Information and Cross Traffic Alert System...............................................................124
Doors and Locks..................................................124
Driver Alert............................................................125
Fuel........................................................................\
.125
Hill Start Assist.....................................................126
Keys and Intelligent Access.............................126
Lane Keeping System.........................................127
Maintenance.........................................................128
MyKey.....................................................................129
Park Aid..................................................................130
Park Brake..............................................................131
Power Steering....................................................132
Pre-Collision Assist.............................................132
Remote Start.........................................................133
Seats.......................................................................133
Starting System ...................................................133
Tire Pressure Monitoring System....................134
Traction Control...................................................134
Transmission.........................................................135
Installing Child Restraints
..............................18
Child Seats...............................................................18
Using Lap and Shoulder Belts............................18
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................24
Using Tether Straps..............................................26
537
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index
Instrument Cluster........................................100
Instrument Lighting Dimmer........................85
Interior Lamps..................................................90
Front Interior Lamp...............................................90
Rear Interior Lamp.................................................91
Interior Luggage Compartment Release...........................................................72
Interior Mirror...................................................96 Auto-Dimming Mirror...........................................96
Introduction
.........................................................7
J
Jump Starting the Vehicle...........................261 Connecting the Jumper Cables......................
261
Jump Starting......................................................263
Preparing Your Vehicle......................................261
Removing the Jumper Cables.........................263
K
Keyless Entry
....................................................70
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................70
Keyless Starting
.............................................163
Ignition Modes.....................................................163
Keys and Remote Controls...........................53 L
Lane Keeping System
.................................232
Switching the System On and Off..................233
Lighting Control...............................................84 Headlamp Flasher................................................84
Headlamp High Beam.........................................
84
Lighting..............................................................84
Lincoln Automotive Financial Services......12
Lincoln Protect...............................................477 EXTENDED SERVICE PLANS (CANADA
ONLY)................................................................478
Lincoln Protect (U.S. Only)................................
477
Load Carrying
................................................249
Load Limit.......................................................249 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................253
Vehicle Loading - with and without a Trailer................................................................249
Locking and Unlocking.................................64 Activating Intelligent Access.............................65
Autolock..................................................................67
Battery Saver.........................................................68
Illuminated Entry....................................................67
Illuminated Exit......................................................67
Locking and Unlocking the Doors with the
Key Blade...........................................................66 Luggage Compartment.......................................68
Power Decklid.......................................................68
Power Door Locks................................................64
Remote Control.....................................................64
Smart Unlocks for Intelligent Access
Keys.....................................................................66
Locks..................................................................64
M
Maintenance..................................................296 General Information...........................................296
Media Hub......................................................366
Memory Function..........................................149 Easy Entry and Exit Feature.............................150
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob......
150
Saving a PreSet Position...................................149
Message Center See: Information Displays.................................
108
Mirrors See: Heated Windows and Mirrors..................
141
See: Windows and Mirrors.................................92
Mobile Communications Equipment
...........14
Moonroof...........................................................97 Bounce-Back..........................................................98
Opening and Closing the Moonroof................98
Motorcraft Parts
............................................355
538
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index
Remote Control...............................................54
Car Finder...............................................................56
Intelligent Access Key.........................................54
Remote Start..........................................................56
Replacing the Battery..........................................
54
Sounding the Panic Alarm..................................56
Remote Start
...................................................142
Automatic Settings..............................................142
Repairing Minor Paint Damage
.................320
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................274
Reporting Safety Defects (U.S. Only)
.......274
Roadside Assistance...................................259
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................260
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................260
Vehicles Sold in Canada: Using Roadside Assistance.......................................................260
Vehicles Sold in the United States: Getting Roadside Assistance....................................259 Vehicles Sold in the United States: Using
Roadside Assistance....................................259
Roadside Emergencies...............................259
Running-In See: Breaking-In.................................................256
Running Out of Fuel......................................177 Refilling With a Portable Fuel Container........177
S
Safety Canopy™
...............................................50
Safety Precautions........................................175
Scheduled Maintenance Record..............489
Scheduled Maintenance
.............................479
Seatbelt Extension...........................................41
Seatbelt Height Adjustment
.........................37
Seatbelt Reminder..........................................39 Belt-Minder™...........................................................39
Seatbelts...........................................................33 Principle of Operation..........................................33
Seatbelt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation......................................38
Seats.................................................................143
Security..............................................................74
Settings...........................................................442 911 Assist...............................................................448
Ambient Lighting................................................456 Bluetooth..............................................................444
Clock......................................................................444
Display...................................................................457
General..................................................................454
Media Player........................................................443
Mobile Apps.........................................................452
Navigation............................................................450
Phone....................................................................445
Radio......................................................................449
Sound....................................................................442
Valet Mode...........................................................458
Vehicle..................................................................456
Voice Control.......................................................457
Wi-Fi.......................................................................455
Side Airbags.....................................................48
Side Sensing System..................................208 Obstacle Distance Indicator............................208
Sitting in the Correct Position
....................143
Snow Chains See: Using Snow Chains..................................346
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................486
Exceptions............................................................488
Speed Control See: Cruise Control.............................................221
540
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index