
USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 405).
The file format is not supported by SYNC
3.
Update media index. See Settings (page 444).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
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MKT (TP4) , enUSA, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying. Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
You may be speaking too soon or at the
wrong time.
Review the media voice commands at the beginning of the media
section.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand the name of a song
or artist. Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactly
as it appears on your device. Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
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MKT (TP4) , enUSA, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holdi\
ng the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then
resume using the SYNC 3 system.
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MKT (TP4) , enUSA, First Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The third
party sites are not under the control of
FORD MOTOR COMPANY, its affiliates
and/or its designated agent. Neither
FORD MOTOR COMPANY nor its
affiliates nor its designated agent are
responsible for (I) the contents of any
third party sites, any links contained in
third party sites, or any changes or
updates to third party sites, or (ii)
webcasting or any other form of
transmission received from any third
party sites. If the SOFTWARE provides
links to third party sites, those links are
provided to you only as a convenience,
and the inclusion of any link does not
imply an endorsement of the third party
site by FORD MOTOR COMPANY, its
affiliates and/or its designated agent.
• Obligation to Drive Responsibly:
You
recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety and
you agree to assume any risk associated with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If the
SOFTWARE is provided by FORD MOTOR
COMPANY separate from the DEVICES on
media such as a ROM chip, CD ROM disk(s)
or via web download or other means, and is
labeled "For Upgrade Purposes Only" or "For
Recovery Purposes Only" you may install one
(1) copy of such SOFTWARE onto the
DEVICES as a replacement copy for the
existing SOFTWARE, and use it in
accordance with this EULA, including any
additional EULA terms accompanying the
upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All
title and intellectual property rights in and to
the SOFTWARE (including but not limited to
any images, photographs, animations, video,
audio, music, text and "applets" incorporated
into the SOFTWARE), the accompanying
printed materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials accompanying
the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use of the
SOFTWARE is the property of the respective
content owner and may be protected by
applicable copyright or other intellectual
property laws and treaties. This EULA grants
you no rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates, and
third party software and service providers
and suppliers. Use of any on-line services
which may be accessed through the
SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
517
MKT (TP4) , enUSA, First Printing Appendices

(b) use your own personal judgment while
driving. If you feel that a route suggested by
the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices and
cables necessary for use of the TeleNav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNav
Software, to provide TeleNav with true,
accurate, current, and complete information
about yourself, and (b) to inform TeleNav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav hereby
grants to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
TeleNav Software license), without the
right to sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of this
Agreement. You agree that you will use
the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial navigation
services to other parties. 3.1 License Limitations
•
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the TeleNav Software
or any part thereof; (b) attempt to derive
the source code, audio library or
structure of the TeleNav Software without
the prior express written consent of
TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or its
suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute,
sublicense or otherwise transfer the
TeleNav Software to others, except as
part of your permanent transfer of the
TeleNav Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming, privacy,
consumer and child protection, obscenity or
defamation, or
525
MKT (TP4) , enUSA, First Printing Appendices

A
A/C
See: Climate Control..........................................130
About This Manual............................................7
ABS See: Brakes...........................................................192
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................192
Accessories....................................................477 Exterior Style........................................................477
Interior Style.........................................................477
Lifestyle.................................................................477
Peace of Mind......................................................477
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control..............210
Active Park Assist..........................................199 Automatic Steering into Parking Space........201
Deactivating the Park Assist Feature............202
Troubleshooting the System...........................
203
Using Active Park Assist..................................200
Adaptive Headlamps
.....................................96
Adjusting the Headlamps...........................304 Horizontal Aim Adjustment..............................305
Vertical Aim Adjustment...................................
304 Adjusting the Pedals......................................87
Adjusting the Steering Wheel......................84
Easy Entry and Exit Feature...............................84
End of Travel Position..........................................84
Memory Feature....................................................84
AFS See: Adaptive Headlamps..................................
96
Airbag Disposal
...............................................59
Air Conditioning See: Climate Control..........................................130
Air Filter See: Changing the Engine Air Filter...............310
Alarm See: Anti-Theft Alarm...........................................83
All-Wheel Drive
..............................................184
Ambient Lighting............................................98
Anti-Theft Alarm..............................................83
Arming the Alarm..................................................83
Disarming the Alarm............................................83
Appendices.....................................................514
Apps
.................................................................440
........................................................................\
.........440
SiriusXM Traffic and Travel Link......................
442
At a Glance
........................................................16
Audible Warnings and Indicators..............109
Headlamps On Warning Chime.......................109
Keyless Warning Alert........................................109
Parking Brake On Warning Chime..................
109 Audio Control
..................................................85
MEDIA......................................................................85
Seek, Next or Previous........................................85
Audio System
..................................................371
General Information............................................371
Audio Unit
.......................................................372
Rear Seat Audio Controls.................................374
Autolamps........................................................92 Windshield Wiper Activated Headlamps........93
Automatic Climate Control
.........................130
Automatic High Beam Control....................94
Activating the System..........................................95
Manually Overriding the System......................
95
Automatic Transmission..............................180 Automatic Transmission Adaptive
Learning............................................................183
Brake-Shift Interlock...........................................182
If Your Vehicle Gets Stuck In Mud or Snow..................................................................183
SelectShift Automatic ™ Transmission..............181
Understanding the Positions of Your Automatic Transmission................................180
Automatic Transmission Fluid Check - 3.5L Ecoboost™/3.7L...........................................298
Adding Transmission Fluid .............................
300
Checking the Transmission Fluid Level........299
Autowipers.......................................................88
545
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Tires
See: Wheels and Tires.......................................321
Towing a Trailer.............................................242 Load Placement..................................................242
Towing the Vehicle on Four Wheels - 3.5L Ecoboost™/3.7L...........................................248
Emergency Towing............................................248
Recreational Towing..........................................249
Towing.............................................................242
Traction Control.............................................194 Principle of Operation........................................194
Trailer Sway Control....................................243
Transmission Code Designation..............356
Transmission...................................................180
Transmission See: Transmission...............................................180
U
Under Hood Overview - 3.5L Ecoboost™....................................................288
Under Hood Overview - 3.7L....................290
Universal Garage Door Opener................155 HomeLink Wireless Control System...............155
USB Port..........................................................375
Using Adaptive Cruise Control..................210 Automatic Cancellation......................................214
Blocked Sensor...................................................216 Canceling the Set Speed..................................213
Changing the Set Speed...................................
214
Detection Issues..................................................214
Following a Vehicle..............................................211
Hilly Condition Usage........................................214
Overriding the System.......................................213
Resuming the Set Speed...................................214
Setting the Adaptive Cruise Speed.................211
Setting the Gap Distance..................................212
Switching Adaptive Cruise Control Off..........214
Switching Adaptive Cruise Control On...........211
Switching to Normal Cruise Control...............217
System Not Available.........................................216
Using All-Wheel Drive..................................184 Driving In Special Conditions With All-Wheel
Drive (AWD)......................................................186
Operating AWD Vehicles With Mismatched Tires....................................................................186
Operating AWD Vehicles With Spare Tires....................................................................185
Using Cruise Control...................................209 Switching Cruise Control Off............................210
Switching Cruise Control On...........................209
Using MyKey With Remote Start Systems..........................................................70
Using Snow Chains
......................................336
Using Stability Control..................................197 Using Traction Control.................................194
Switching the System Off..................................194
System Indicator Lights and Messages.........
194
Using a Switch......................................................194
Using the Information Display Controls.........194
Using Voice Recognition
............................395
Audio Voice Commands...................................396
Climate Voice Commands................................398
Mobile App Voice Commands........................402
Navigation Voice Commands.........................400
Phone Voice Commands..................................
398
SiriusXM Traffic and Travel Link Voice Commands......................................................402
Voice Settings Commands...............................403
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................262
V
Vehicle Care
....................................................311
General Information.............................................311
Vehicle Certification Label.........................355
Vehicle Identification Number
..................355
Vehicle Storage.............................................318
Battery....................................................................319
Body........................................................................\
318
Brakes....................................................................319
Cooling system....................................................319
554
MKT (TP4) , enUSA, First Printing Index