
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 68,351 mi (110,000 km)
(whichever comes first) within the
extended powertrain warranty coverage
period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline or 5 gal (20 L) of
diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 98 ft (30 m)
of a paved or county maintained road,
no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 99 mi (160 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than
99 mi (160 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
99 mi (160 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within 99 mi
(160 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Lincoln Motor
Company will ask you to submit your original
receipts.
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2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle
battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one minute.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
• You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).
• Your vehicle runs out of power. TRANSPORTING THE VEHICLE If you need to have your vehicle towed,
contact a professional towing service, or if
you are a member of a roadside assistance
program, your roadside assistance service
provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Lincoln
Motor Company has not approved a slingbelt
towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other
means.
Lincoln Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the front
wheels off the ground. When towing in this
manner, the rear wheels can remain on the
ground.
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Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.
Towing an all-wheel drive vehicle requires
that all wheels be off the ground, such as
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission, all-wheel drive system and
vehicle.
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Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60% provides
improved freeze point protection.
Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause engine damage.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• Coolant concentrations below 40%
decrease the freeze and corrosion
protection characteristics of the coolant
and may cause engine damage.
Vehicles driven year-round in non-extreme
climates should use prediluted coolant for
optimum cooling system and engine
protection. Coolant Change
At specific mileage intervals, as listed in the
scheduled maintenance information, the
coolant should be changed. Add prediluted
coolant approved to the correct specification.
See Capacities and Specifications (page
368).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs. The fail-safe
distance depends on ambient temperature,
vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the coolant
temperature gauge moves toward the red
zone: A warning lamp illuminates and a
message may appear in the
information display.If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating cylinder
operation. Each disabled cylinder acts as an
air pump and cools the engine.
When this occurs, your vehicle still operates,
however:
•
Engine power is limited.
• The air conditioning system turns off.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you can
re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
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When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious
injury. Never remove the coolant reservoir
cap when the engine is running or hot.
Your vehicle has limited engine power when
in the fail-safe mode, drive your vehicle with
caution. Your vehicle does not maintain
high-speed operation and the engine may
operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation: 1. Pull off the road as soon as safely
possible and switch the engine off.
2. If you are a member of a roadside assistance program, we recommend that
you contact your roadside assistance
service provider.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level. If the coolant level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage. Engine Coolant Temperature
Management (If Equipped) WARNING
To reduce the risk of crash and injury,
be prepared that the vehicle speed
may reduce and the vehicle may not be able
to accelerate with full power until the coolant
temperature reduces. If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long or
steep grade in high ambient temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
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Specification
Name
CXC-101 (Canada) WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concentrate with Bitterant
(U.S.)
Liquide lave-glace de haute qualité Motorcraft® (Canada)
ZC-32-B2 (U.S.)
CXC-37-A/B/D/F (Canada)
-
Professional Strength Carpet and Upholstery Cleaner
(U.S.)
Motorcraft Nettoyant professionnel pour sellerie et moquette (Canada)
ZC-54 (U.S. & Canada)
-
Motorcraft Spot and Stain Remover
Spot and Stain Remover
ZC-14
(U.S.)
ESR-M14P5-A
Motorcraft® Ultra-Clear Spray Glass Cleaner
(U.S.)
Motorcraft Nettoie-vitres de qualité supérieure (Canada)
ZC-23 (U.S.)
CXC-100 (Canada)
-
Motorcraft® Wheel and Tire Cleaner
(U.S.)
Nettoyant pour roues et pneus Motorcraft® (Canada)
ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH shampoo,
we recommend Motorcraft Detail Wash. •
Never use strong household detergents
or soap, for example dish washing or
laundry liquid. These products can
discolor and spot painted surfaces.
• Never wash your vehicle when it is hot
to the touch, or during strong or direct
sunlight. •
Dry your vehicle with a chamois or soft
terry cloth towel to eliminate water
spotting.
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It is recommended that the two front
tires or two rear tires generally be
replaced as a pair.
The tire pressure sensors mounted in
the wheels (originally installed on your
vehicle) are not designed to be used in
aftermarket wheels.
The use of wheels or tires not
recommended by Ford Motor Company
may affect the operation of your tire
pressure monitoring system.
If the tire pressure monitoring system
indicator is flashing, your system is
malfunctioning. Your replacement tire
might be incompatible with your tire
pressure monitoring system, or some
component of the system may be
damaged.
Safety Practices WARNINGS
If your vehicle is stuck in snow,
mud or sand, do not rapidly spin
the tires; spinning the tires can tear the
tire and cause an explosion. A tire can
explode in as little as three to five
seconds. Do not spin the wheels at over
34 mph (55 km/h). The tires may
fail and injure a passenger or bystander. Driving habits have a great deal to do
with your tire mileage and safety.
•
Observe posted speed limits
• Avoid fast starts, stops and turns
• Avoid potholes and objects on the
road
• Do not run over curbs or hit the tire
against a curb when parking Highway Hazards
No matter how carefully you drive there
is always the possibility that you may
eventually have a flat tire on the
highway. Drive slowly to the closest safe
area out of traffic. This may further
damage the flat tire, but your safety is
more important.
If you feel a sudden vibration or ride
disturbance while driving, or you suspect
your tire or vehicle has been damaged,
immediately reduce your speed. Drive
with caution until you can safely pull off
the road. Stop and inspect the tires for
damage. If a tire is under-inflated or
damaged, deflate it, remove the wheel
and replace it with your spare tire and
wheel (if provided). If you cannot detect
a cause, have the vehicle towed to the
nearest repair facility or tire dealer to
have the vehicle inspected.
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If you have a dissimilar spare wheel and tire,
then it is intended for temporary use only.
This means that if you need to use it, you
should replace it as soon as possible with a
road wheel and tire assembly that is the
same size and type as the road tires and
wheels that were originally provided by Ford.
If the dissimilar spare tire or wheel is
damaged, it should be replaced rather than
repaired.
A dissimilar spare wheel and tire assembly
is defined as a spare wheel and tire assembly
that is different in brand, size or appearance
from the road tires and wheels and can be
one of three types:
1. T-type mini-spare: This spare tire begins
with the letter T for tire size and may have
Temporary Use Only molded in the sidewall.
2.
Full-size dissimilar spare with label on
wheel: This spare tire has a label on the
wheel that states: THIS WHEEL AND TIRE
ASSEMBLY FOR TEMPORARY USE ONLY.
When driving with one of the dissimilar spare
tires listed above, do not: •
Exceed
50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires listed
above at any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability (if applicable).
3.
Full-size dissimilar spare without label
on wheel When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
•
Exceed
70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
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