2017 KIA SOUL EV phone

4
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair
of your vehicle if it fails to function properly during
normal use. An authorized EV Kia Dealer will remedy
such failures to function properly at Kia’s expense, if
you present your vehicle to such a service facility during
its normal operating hours, provide sufficient
information to permit a proper identification and
diagnosis of the failure to function, and permit the
facility adequate time to perform the necessary repair.
As this obligation is subject to the terms, conditions and
limitations of this manual, you should refer to the
manual to understand which repairs and replacements
are covered by this warranty and how to locate an
Authorized EV Kia Dealer. (See pg.12 for reference in
locating an Authorized EV Kia Dealer). When an
Authorized EV Kia Dealer makes necessary repairs
pursuant to the warranty, it may do so using parts that
are new, repaired, remanufactured, reconditioned, or
otherwise authorized by Kia. These parts will be covered
by the terms and conditions of the Replacement Parts
and Accessories Limited Warranty. If an Authorized EV
Kia Dealer declines or fails to carry out a proper repair
or replacement covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this New
Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized EV Kia Dealer toconduct such repair or replacement without charge to
you. However, Kia’s obligation to do (a) and (b) requires
you to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at
http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual (other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
or fleet vehicle), whichever is earliest. Moreover,
whenever this manual refers to a warranty period of
months/miles, it means whichever comes first. Any
remaining portion of any warranty, except the 120
months/100,000 miles Power Train (Original
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty

11
New Vehicle Limited Warranty
UVO
•The New Vehicle Limited Warranty does not cover
some repairs for certain conditions or issues related
to the UVO system, if equipped, including, but not
limited to :
•Improper installation of paired devices such as
phones or digital media players
•Malfunctioning paired devices
•Inadequate signals
•Misuse such as insertion of foreign obejects
•Damage caused by unauthorized modification to
functionality or capability
•Installation of unauthorized or unapproved
software, upgrades, or other system modifications
•Computer or internet viruses, bugs, worms, or
other similer issues.
Tires
•Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Authorized EV Kia Dealer or refer to
the tire warranty pamphlets provided with your Kia
Vehicle for details.
Salvage or Total-Loss Vehicles
•Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. Replacement Parts
Limited Warranty or any recalls or campaigns.
Production Changes
•Kia and its Authorized EV Kia Dealer reserve the
right to make changes in vehicles built and/or sold
by Kia and its Authorized EV Kia Dealers at any
time without incurring any obligation to make the
same or similar changes on vehicles previously built
and/or sold.

Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair of
your vehicle if it fails to function properly during normal
use. Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti-
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized EV Kia Dealer to conduct
such repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The
Center can be contacted at the address or phone numberprovided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 months/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which
does not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
Anti-Perforation Limited Warranty14

Replacement Parts and
Accessories Limited Warranty16
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair
of your vehicle if it fails to function properly during
normal use. An authorized EV Kia Dealer will remedy
such failures to function properly at Kia’s expense, if
you present your vehicle to such a service facility during
its normal operating hours, provide sufficient
information to permit a proper identification and
diagnosis of the failure to function, and permit the
facility adequate time to perform the necessary repair.
As this obligation is subject to the terms, conditions and
limitations of this manual, you should refer to the
manual to understand which repairs and replacements
are covered by this warranty. When an Authorized EV
Kia Dealer makes necessary repairs pursuant to the
warranty, it may do so using parts that are new, repaired,
remanufactured, reconditioned, or otherwise authorized
by Kia. These parts will be covered by the terms and
conditions of the Replacement Parts and Accessories
Limited Warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or
replacement covered by this limited warranty withoutcharge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized EV
Kia Dealer to conduct such repair or replacement
without charge to you. However, Kia’s obligation to do
(a) and (b) requires you to contact the Kia Consumer
Assistance Center and provide all materials needed by
them to carry out those obligations to you. The Center
can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized EV Kia Dealer. This includes Kia
Accessories installed by an Authorized EV Kia Dealer
or Kia Motors America, Inc. prior to the retail delivery
of a new Kia Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized EV Kia Dealer, the
replacement part or accessory will be repaired or
Replacement Parts and Accessories Limited Warranty

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Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following information:
•Your name, address and telephone number
•Vehicle identification number (on dashboard and on label installed on the driver ’s door).
•Date of purchase
•Current odometer reading
•Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the Council of Better Business
Bureaus and is provided at no cost to you. You may contact them at:
AUTO LINE
Council of Better Business Bureaus
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
800-955-5100

Consumer Affairs Procedures28
The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and consumers. The AUTO LINE
staff will record the details of your concern by telephone and will ask for the same information as in Step 2.
The AUTO LINE program consists of two parts - mediation and arbitration. The BBB AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to present your case personally before an impartial person or three person
panel. This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration hearing.
If you accept the decision, it will be legally binding on you and Kia. However, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subsequent court action. Disputes handled through
the BBB Auto Line process are usually resolved within 40 days of your contacting the BBB. If you have not contacted
Kia Motors America, Inc. first regarding your complaint, the arbitration process will take no longer than 47 days.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your state. However, if state law permits and if you
choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that
option is still available to you. The following section has been developed with information on contacting Kia and on
the basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide you with Lemon
Law disclosure information in addition to the booklet in accordance with state law. Other states may have their own
state-operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age,
mileage and other contributing factors.

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Colorado Consumer Notice
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia Motors America, Inc., by certified mail at the address above is
required in order for the consumer to obtain remedies under the Colorado Lemon Law.

44Georgia Consumer Notice
If a situation with your vehicle arises that your Kia dealer and Kia have not addressed to your satisfaction, Kia offers a warranty and
“Lemon Law” dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia “Lemon Law”, you can use BBB AUTO LINE prior to requesting
arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action. You are not required to use the BBB
AUTO LINE prior to requesting arbitration with the Georgia Governor’s Office of Consumer Affairs.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia “Lemon Law” with BBB AUTO LINE no
later than one year after expiration of the lemon law rights period (the period ending two years after the date of the new motor
vehicle’s original delivery to the original consumer or the first 24,000 miles of operation after the date of the new motor vehicle’s
original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you wish
to bypass mediation, or if mediation is not successful, you will have the opportunity to present your case personally before an
impartial arbitrator, either in a telephone or in-person hearing or through written submissions. The arbitrator will issue a decision
within 40 days after you file your claim, and the decision will be binding on Kia if you accept it.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law” based on a serious safety defect that was subject to repair one
time during the lemon law rights period and not corrected, or based on any other single defect that was subject to repair three times
during the lemon law rights period and was not corrected, you must first:
1) Notify Kia at the address below, by certified mail, return receipt requested or statutory overnight delivery, of the problem
with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA