2017 KIA SOUL EV Warranty and Consumer Information Guide

88Vermont Consumer Notice
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon delivery.
They may also be obtained via LemonLaw.vermont.gov or by contacting:
New Motor Vehicle Arbitration, 14 Baldwin Street, Montpelier, VT 05602
Telephone : 802-828-2943, Fax : 802-828-5809, E-mail: [email protected]
Telecommunications Relay Service, TTY/TDD:1-800-253-0191
http://dmv.vermont.gov/safety/laws/lemonlaw
Kia offers its consumer third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.You may also wish to contact Kia directly at the following address :
Consumer Assistance Center Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

89
Virginia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle and/or relief.
It shall be the responsibility of the consumer, or the consumer’s representative, prior to availing himself or herself of
the provisions of the “Lemon Law,” to notify Kia of the need for the correction or repair of the nonconformity, unless
Kia has been notified as defined in §59.1-207.11 of the “Lemon Law.” If the manufacturer or factory representative
has not been notified of the conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law,” and any of the
conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law” already exists, Kia shall be given an
additional opportunity, not to exceed fifteen days, to correct or repair the nonconformity.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus. Although you are not required to use BBB AUTO LINE in
order to maintain a claim under your state “Lemon Law”, if you choose to seek remedies under the Magnuson-Moss
Warranty Act, you are required to use BBB AUTO LINE offered by Kia prior to initiating court action. For additional
information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF VIRGINIA

90Washington Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use your state sponsored new motor
vehicle arbitration board, or Kia’s third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus, prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address of
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, in
writing, of the problem with your vehicle and your request for either a refund or replacement of the vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WASHINGTON

91
West Virginia Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A
REPLACEMENT OR TO COMPENSATION. HOWEVER, TO BE ENTITLED TO A REPLACEMENT OR TO
COMPENSATION, YOU MUST FIRST NOTIFY THE MANUFACTURER OF THE PROBLEM IN WRITING
AND PROVIDE THE MANUFACTURER AN OPPORTUNITY TO REPAIR THE VEHICLE.”
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of attempts, or the vehicle has been out of service for a specified number of days, you may be entitled
under the provision of your state “Lemon Law” or other applicable laws to a replacement or compensation and/or other
relief.
Should you seek replacement or repurchase under Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third party arbitration service administered by the council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon law, you need not use BBB AUTO
LINE, although that option is still available to you.
If you choose to seek remedies under the Magnuson-Moss Warranty Act, you are required to use the BBB AUTO LINE
prior to initiating court action. For additional information about BBB AUTO LINE, review Pages 26-28 of this book or
contact Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WEST VIRGINIA

92Wisconsin Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or refund under your state “Lemon Law,” you must use the BBB AUTO LINE® prior
to initiating court action. FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM
MAINTAINING A LAWSUIT UNDER §218.0171. BBB AUTO LINE® is a third-party arbitration service
administered by the Council of Better Business Bureaus. For additional information about the BBB AUTO LINE®,
review Pages 26-28 of this book or contact Kia at the address or toll-free number indicated below.
Your state “Lemon Law” requires that a nonconformity be reported to the manufacturer, the motor vehicle lessor or
any of the manufacturer’s authorized motor dealers on a form as prescribed in the “Lemon Law” and as prepared by
the Department of Transportation.
For purposes of notifying Kia, or should you have any concerns or questions regarding your Kia vehicle after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WISCONSIN

If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by direct written notification, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WYOMING
Wyoming Consumer Notice
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Notes

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Notes