2017 JEEP RENEGADE service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
494 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109 Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
11
CUSTOMER ASSISTANCE 495

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
496 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet, located in the
owner ’s information kit, for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
11
CUSTOMER ASSISTANCE 497

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
498 CUSTOMER ASSISTANCE

Older Children And Child Restraints...........230
Seating Positions ........................ .232
Child Safety Locks ..........................37
Clean Air Gasoline ........................ .435
Cleaning Wheels ............................... .419
Climate Control ............................66
Manual ................................66
Clutch ................................. .398
Clutch Fluid ............................. .398
Coin Holder ..............................116
Cold Weather Operation ..................... .253
Compact Spare Tire ........................ .418
Connector UCI ................................. .475
Universal Consumer Interface (UCI) ...........475
Console .................................116
Console, Floor .............................116
Contract, Service .......................... .496
Coolant Pressure Cap (Radiator Cap) .............396
Cooling System ........................ .384, 393
Adding Coolant (Antifreeze) .................395
Coolant Capacity ........................ .438
Coolant Level ....................385, 394, 397
Disposal Of Used Coolant ..................397 Drain, Flush, And Refill
....................394
Inspection ............................. .397
Points To Remember ..................... .397
Pressure Cap ........................... .396
Radiator Cap .......................... .396
Selection Of Coolant (Antifreeze) .......394, 438, 439
Corrosion Protection ....................... .426
Cruise Light ....................... .159, 162, 163
Cupholders ...............................117
Customer Assistance ....................... .494
Customer Programmable Features ...............445
Daytime Running Lights ......................52
Dealer Service ............................ .386
Defroster, Rear Window .......................
64
Defroster, Windshield ....................... .245
Dimmer Switch, Headlight .....................52
Disabled Vehicle Towing .....................368
Disposal Antifreeze (Engine Coolant) .................397
Door Ajar ............................ .141, 142
Door Ajar Light ....................... .141, 142
Driver’s Seat Back Tilt ........................38
Driving ................................. .306
502 INDEX

Power Door.............................31
Low Tire Pressure System .....................195
Lubrication, Body ......................... .390
Luggage Carrier ...........................118
Lug Nuts ............................... .433
Maintenance Free Battery .....................385
Maintenance Schedule ...................... .375
Malfunction Indicator Light (Check Engine) . . . .151, 165
Manual, Service ........................... .497
Manual Transmission ....................260, 400
Fluid Level Check ....................... .400
Frequency Of Fluid Change .................400
Lubricant Selection ...................... .400
Shift Speeds ........................... .261
Master Cylinder (Brakes) .....................398
Methanol ............................... .435
Mirrors Heated .................................51
Outside ................................50
Rearview ........................... .49, 313
Vanity .................................60
Modifications/Alterations, Vehicle ................7
Monitor, Tire Pressure System ..................195
Mopar Parts ............................. .497MTBE/ETBE
............................. .435
New Vehicle Break-In Period ..................254
Occupant Restraints ........................ .203
Octane Rating, Gasoline (Fuel) ..............434, 439
Oil, Engine ........................... .386, 439
Capacity .............................. .438
Change Interval ........................ .387
Checking .......................... .383, 386
Disposal .............................. .388
Filter ............................. .388, 439
Filter Disposal .......................... .388
Materials Added To ...................... .388
Pressure Warning Light .................138, 139
Recommendation .....................387,

438
Viscosity ....................... .387, 388, 438
Oil Filter, Change ......................... .388
Oil Filter, Selection ......................... .388
Oil Pressure Light ...................... .138, 139
Onboard Diagnostic System ...................164
Operating Precautions ...................... .164
Operator Manual (Owner’s Manual) ...............5
Outside Rearview Mirrors .....................50
Overheating, Engine ....................... .364
12
INDEX 507

Tilting.................................38
Security Alarm ......................... .28, 138
Arm The System ..........................28
Disarm The System ........................29
Selection Of Coolant (Antifreeze) ...............439
Sentry Key Key Programming .........................27
Sentry Key Replacement ....................21, 27
Service Assistance ......................... .494
Service Contract .......................... .496
Service Manuals .......................... .497
Shifting Manual Transmission ..................... .260
Shift Lever Override ....................... .365
Shoulder Belts ............................ .206
Side View Mirror Adjustment ...................50
Signals, Turn ....................... .55, 160, 247
Snow Chains (Tire Chains) ....................421
Snow Tires .............................. .417
Spare Tire ............................ .418, 419
Spark Plugs ............................. .439
Specifications Fuel (Gasoline) ......................... .439
Oil.................................. .439
Speed Control (Cruise Control) .................272Starting
.............................. .23, 251
Cold Weather .......................... .253
Engine Fails To Start ..................... .252
Remote ................................23
Starting And Operating ..................... .251
Starting Procedures ........................ .251
Steering Tilt Column .............................48
Wheel, Heated ...........................48
Wheel, Tilt ..............................48
Steering Wheel Audio Controls .................476
Steering Wheel Mounted Sound System Controls . . . .476
Storage, Vehicle .............................81
Stuck, Freeing ............................ .366
Sun Visor Extension .........................110
Supplemental Restraint System - Air Bag ..........216
Sway

Control, Trailer .....................171, 297
System, Remote Starting ......................23
Telescoping Steering Column ...................48
Temperature Control, Automatic (ATC) ............79
Tilt Steering Column .........................48
Time Delay, Headlight ........................54
Tip Start ................................ .252
Tire And Loading Information Placard ............407
510 INDEX