2017 JEEP GRAND CHEROKEE service

Additional Information
© 2016 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered trade-
marks and Mopar Owner Connect is a trade-
mark of FCA US LLC. Android is a trademark
of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio
Inc. Yelp, Yelp logo, Yelp burst and related
marks are registered trademarks of Yelp.
Uconnect System Support:
• U.S. residents visit DriveUconnect.com orcall: 1-877-855-8400 (24 hours a day
7 days a week)
• Canadian residents visit DriveUconnect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed
Uconnect Access services support, call:
1-855-792-4241 Please have your
Uconnect Security PIN ready when you call.
351

CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE . .354
Prepare For The Appointment.......354
Prepare A List ................354
Be Reasonable With Requests ......354
IF YOU NEED ASSISTANCE . . . .354
FCA US LLC Customer Center......354
FCA Canada Inc. Customer Center . . . .355
In Mexico Contact ..............355
Puerto Rico And U.S. Virgin Islands . . .355
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ........355
Service Contract ..............355WARRANTY INFORMATION . . .356
REPORTING SAFETY DEFECTS .356
In The 50 United States And Washington,
D.C.......................356
In Canada ...................356
PUBLICATION ORDER FORMS . .357
CUSTOMER ASSISTANCE
353

SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure
to have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss ad-
ditional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue
to the current problem.
Prepare A List
Make a written list of your vehicle's problems
or the specific work you want done. If you've
had an accident or work done that is not on
your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At manyauthorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these ar-
rangements when you call for an appoint-
ment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satis- fied, talk to the general manager or owner
of the authorized dealer. They want to know
if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manu-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of- fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
CUSTOMER ASSISTANCE
354

FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Ser-
vices LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
355

Bulb Replacement.............204
Bulbs, Light .................145
Capacities, Antifreeze (Engine Coolant) .277
Capacities, Fluid ...........276, 277
Caps, Filler Fuel ....................224
Oil (Engine) ...............244
Carbon Monoxide Warning .........143
Cargo Area Cover ...............61
Cargo Area Features .............61
Cargo Compartment .............61
Light ....................61
Cargo Light ...................61
Cargo Tie-Downs ................61
Car Washes ..................268
Chains, Tire ..................265
Changing A Flat Tire ............258
Checking Your Vehicle For Safety . . . .143
Checks, Safety ................143
Child Restraint ................130
Child Restraints Booster Seats ..............132
Child Restraints .............130
Child Seat Installation .........140
How To Stow An Unused ALR Seat
Belt ....................138 Infants And Child Restraints
.....131
LATCH Positions ............134
Lower Anchors And Tethers For
Children .................134
Older Children And Child Restraints .132
Seating Positions ............133
Child Safety Locks ..............23
Cleaning Wheels ..................264
Climate Control .............43, 344
Manual ...................43
Clock .....................306
Clock Setting .................306
Cold Weather Operation ..........150
Contract, Service ..............355
Cooling System ...............257
Coolant Capacity ........276,
277
Inspection ................257
Selection Of Coolant
(Antifreeze) .....276, 277, 280, 281
Cruise Light ..................88
Customer Assistance ............354
Customer Programmable Features . . . .322
Daytime Running Lights ...........38
Dealer Service ................251
Defroster, Windshield ............144 Diagnostic System, Onboard
........89
Diesel Fuel ..................275
Diesel Fuel Requirements .........275
Bulk Storage Of .............190
Dipsticks Oil (Engine) ...............248
Disabled Vehicle Towing ..........227
Disturb ....................336
Do Not Disturb ................350
Door Ajar ....................83
Door Ajar Light ................83
Door Locks, Automatic ............23
Driver Information Display Programmable Features .........75
DVD Player (Video Entertainment System) ..................324
Economy (Fuel) Mode ...........158
Electric Remote Mirrors ...........35
Electronic Brake Control System ......93
Anti-Lock Brake System ........92
Electronic Roll Mitigation .......98
Traction Control System ........95
Electronic Speed Control (Cruise Control) ...............172, 173
Electronic Stability Control (ESC) .....95
INDEX
360

Hill Start Assist................94
HomeLink (Garage Door Opener) ......62
Hood Release .................57
Inside Rearview Mirror ............34
Instrument Cluster .........82, 86, 87
Instrument Cluster ............75
Instrument Panel Lens Cleaning .....270
Interior Appearance Care .........269
Intervention Regeneration Strategy ....76
Introduction ...................1
In Vehicle Features Uconnect Access ............298
Inverter Outlet (115V) ............67
Inverter, Power ................67
iPod/USB/MP3 Control Bluetooth Streaming Audio ......332
Jacking Instructions ............217
Jack Location .............214, 215
Jack Operation ............217, 258
Jump Starting ................221
Key Fob Arm The Alarm ..............18
Disarm The Alarm ............18
Key-In Reminder ...............15 Keyless Enter-N-Go
..............20
Key, Replacement ...............13
Keys .......................13
Lane Change Assist ..............40
LaneSense ..................183
Lap/Shoulder Belts .............113
Latches ....................145
Leaks, Fluid .................145
Liftgate ..................58, 59
Liftgate Window Wiper/Washer .......42
Light Bulbs ..................145
Lights .....................145
AirBag ............80, 121, 144
Brake Assist Warning ..........98
Brake Warning ..............80
Cargo ....................61
Cruise ...................88
Daytime Running ............38
Dimmer Switch, Headlight .......37
Engine Temperature Warning .....82
Exterior ..................145
Hazard
Warning Flasher ........204
Hill Descent Control Indicator . . . .100
Low Fuel ..................86
Malfunction Indicator (Check Engine) .83
Park ....................87 Passing
..................38
Seat Belt Reminder ...........80
Security Alarm ..............81
Side Marker ...............206
Tire Pressure Monitoring (TPMS) . . .84
Traction Control .............98
Turn Signal .......37, 87, 145, 206
Warning (Instrument Cluster
Description) .............82, 87
Loading Vehicle Tires ...................261
Locks Automatic Door ..............23
Child Protection .............23
Power Door ................20
Lug Nuts ...................272
Maintenance Free Battery .........250
Maintenance Schedule . . . .232, 235, 239
Malfunction Indicator Light (Check Engine) ...................83
Manual, Service ...............357
Manual Transmission Lubricant Selection ..........283
Marker Lights, Side .............206
Media Hub ..................342
Memory Feature (Memory Seat) ......27
INDEX
362

Rear Wiper/Washer..............42
Reclining Front Seats ............24
Recreational Towing ............198
Reminder, Seat Belt ............112
Remote Control Starting System .............16
Remote Keyless Entry Arm The Alarm ..............18
Disarm The Alarm ............18
Remote Starting System ...........16
Replacement Bulbs .............204
Replacement Keys ..............13
Reporting Safety Defects .........356
Restraint, Head ................29
Restraints, Child ..............130
Retractable Cargo Area Cover ........61
Roll Over Warning ...............2
Rotation, Tires ................265
Safety Checks Inside Vehicle .......143
Safety Checks Outside Vehicle ......145
Safety Defects, Reporting .........356
Safety, Exhaust Gas .............143
Safety Information, Tire ..........258
Safety Tips ..................143
Schedule, Maintenance . . .232, 235, 239
SD Card Port .................322 Seat Belt
Adjustable Upper Shoulder Belt Anchor-
age ....................116
Automatic Locking Retractor (ALR) .118
Energy Management Feature .....118
Lap/Shoulder Belt Operation .....115
Lap/Shoulder Belts ...........113
Lap/Shoulder Belt Untwisting .....116
Pregnant Women ............117
Seat Belt Extender ...........117
Seat Belt Pretensioner ........117
Seat Belt Reminder ...........112
Seat Belt Maintenance ...........269
Seat Belt Reminder .............112
Seat Belts ...............112, 143
Adjustable Shoulder Belt .......116
Adjustable Upper Shoulder
Anchorage ................116
Child
Restraint .............130
Extender .................117
Front Seat .........112, 113, 115
Inspection ................143
Operating Instructions .........115
Pregnant Women ............117
Pretensioners ..............117
Rear Seat ................113
Reminder .................80 Untwisting Procedure
.........116
Seats ...............24, 25, 27, 28
Adjustment ................24
Heated ................27, 28
Manual ...................24
Memory ..................27
Rear Folding ...............25
Reclining .................24
Vented ...................29
Ventilated .................29
Security Alarm ..............17, 81
Arm The System .............18
Disarm The System ............18
Selec-Terrain .................170
Selection Of Coolant (Antifreeze) .........277, 280, 281
Sentry Key Replacement ..........13
Service Assistance .............354
Service Contract ...............355
Service Manuals ...............357
Shifting ....................157
Automatic Transmission . . . .157, 159
Shoulder Belts ................113
Signals, Turn ...........87, 145, 206
Siri ...................348, 349
Sirius Satellite Radio ............319
Snow Chains (Tire Chains) .........265
INDEX
364

2017 GRAND CHEROKEE USER GUIDE
Includes SRT®
Jeep.com (U.S.) Jeep.ca (Canada)
DOWNLOAD A FREE ELECTRONIC COPY of the
Owner’s Manual and Warranty Booklet by visiting:
www.jeep.com/en/owners/manuals or
www.jeep.com/en/warranty (U.S.);
www.owners.mopar.ca/en (Canada).
©2016 FCA US LLC. All Rights Reserved.
Jeep and SRT are registered trademarks of FCA US LLC.
17WK741-926-AA
Grand Cherokee
First Edition Rev 1
User Guide
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