2017 JEEP CHEROKEE User Guide

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ....................592
▫ Prepare For The Appointment ..............592
▫ Prepare A List ........................ .592
▫ Be Reasonable With Requests ..............592
 IF YOU NEED ASSISTANCE ................592
▫ FCA US LLC Customer Center .............593
▫ FCA Canada Inc. Customer Center ...........593
▫ In Mexico Contact ..................... .593
▫ Puerto Rico And U.S. Virgin Islands ..........593▫
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ............594
▫ Service Contract ...................... .594
 WARRANTY INFORMATION ...............595
 MOPARPARTS .........................595
 REPORTING SAFETY DEFECTS .............595
▫
In The 50 United States And Washington, D.C. . . .595
▫ In Canada ........................... .596
 PUBLICATION ORDER FORMS .............596
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
592 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 593

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
594 CUSTOMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located in the
owners information kit, for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
11
CUSTOMER ASSISTANCE 595

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mastercard,
American Express, and Discover orders are accepted. If you
prefer mailing your payment, please call for an order form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the informa-
tion that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo-
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
596 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .512
Adaptive Cruise Control (ACC) (Cruise Control) . . . .293
Adding Engine Coolant (Antifreeze) .............475
Additives, Fuel ........................... .516
AirBag ................................ .217
Advance Front Air Bag ....................217
Air Bag Operation ....................... .219
Air Bag Warning Light .................215, 220
Driver Knee Air Bag ..................... .227
Enhanced Accident Response .............233, 444
Event Data Recorder (EDR) .................444
FrontAirBag ........................217, 220
If A Deployment Occurs ....................232
Knee Impact Bolsters ..................... .227
Maintaining Your Air Bag System .............233
Redundant Air Bag Warning Light ............216
Transporting Pets ....................... .251
Air Bag Light ...................... .143, 215, 253
Air Bag Maintenance ....................... .233
Air Cleaner, Engine (Engine Air Cleaner Filter) ......457
Air Conditioner Maintenance ..................462
Air Conditioning Filter ....................93, 463
Air Conditioning, Operating Tips ................93
Air Conditioning Refrigerant ...............462, 463
Air Conditioning System ...................92, 462 Air Filter
............................... .457
Air Pressure, Tires ......................... .490
Alarm Arm The System ..........................34
Disarm The System ........................35
Alarm (Security Alarm) ....................34, 146
Alarm System (Security Alarm) .................34
All Wheel Drive (AWD) ..................... .278
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................474, 521
Disposal .............................. .477
Anti-Lock Brake System (ABS) .................168
Anti-Lock Warning Light .....................155
Arming
System (Security Alarm) ................34
Assist, Hill Start .......................... .170
Audio Systems (Radio) ...................... .527
Auto Down Power Windows ...................95
Automatic Door Locks ........................42
Automatic Headlights ........................63
Automatic High Beams .......................66
Automatic Temperature Control (ATC) ............92
Automatic Transaxle ....................... .269
Automatic Transmission ..................271, 481
Adding Fluid .......................... .481
Fluid And Filter Changes ...................481
598 INDEX