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SYSTEM UNIT
Display screen
SymptomPossible cause Possible solution
The screen is too dark. The cabin temperature is too low. Wait until the cabin temperature becomes moderate.
Screen brightness is set to the maximum darkness. Adjust the brightness setting of the screen. For additional information, refer to “Screen settings” in this section.
The screen is too bright. Screen brightness is set to the maximum brightness. Adjust the brightness setting of the screen. For additional
information, refer to “Screen settings” in this section.
A small black spot or a small bright spot appears on the
screen. This is a phenomenon typical to display screens.
This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon
billboards, high voltage electric power cables, ham radios
or other radio devices equipped on other vehicles may ad-
versely affect this screen. This is not a malfunction.
Image lag appears on the screen. This is a phenomenon typical to display screens. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is below 32°F (0°C) . Wait until the in-cabin temperature rises to above 32°F
(0°C) .
When looking at the screen from an angle, the screen
lightens or darkens. This is a phenomenon typical to display screens.
Adjust the brightness setting of the screen. For additional
information, refer to “Screen settings” in this section.
The screen turns blue or an error message is displayed on
the display. The SD card is not inserted into the slot correctly.
If the SD card containing map data is accidentally
removed, after re-inserting the SD card containing map
data into the slot, place the ignition switch in the OFF posi-
tion and then back in the ON position again.
A system malfunction has occurred. It is recommended that you contact an INFINITI retailer for
inspection.
Monitor, climate, audio, phone and voice recognition systems4-151

Bluetooth® streaming audio
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible with the
in-vehicle audio system. Check the owner’s manual for the Bluetooth® audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio device that
is to be registered.
Check that the PIN code for the Bluetooth® audio device
is consistent with that for the in-vehicle audio system.
Another Bluetooth® device is used in the vehicle. Turn off the other Bluetooth® device and wait until regis-
tration is completed.
Music cannot be played. The Bluetooth® audio device is not compatible with the
in-vehicle audio system. Check the owner’s manual for the Bluetooth® audio
device.
The system is not in the Bluetooth® audio mode. Press the “AUDIO” button to select the Bluetooth® audio
mode.
The Bluetooth® adapter is turned off. Turn on the Bluetooth® adapter when it is used for a
Bluetooth® audio device.
Music stops playing. The Bluetooth® audio device is not compatible with the
in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search for a recom-
mended Bluetooth® audio device.
A cellular phone is connected. This is not a malfunction.
The sound may cut off when a Bluetooth® audio device is
operated. Press the “AUDIO” button to select the Bluetooth® audio
mode, and then operate the device on the vehicle’s display
screen.
Audio operation cannot be performed. A Bluetooth® audio device that does not support audio
operations is in use. This is not a malfunction.
Refer to the owner’s manual for the Bluetooth® audio
device.
An error occurs when connecting to a Bluetooth® audio
profile. Turn the power source of the Bluetooth® audio player off
and on, and then resume connection with the system.
4-156Monitor, climate, audio, phone and voice recognition systems

BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in-vehicle
hands-free phone system. Use a cellular phone compatible with the system. It is rec-
ommended that you visit the website www.infinitiusa.com/
bluetooth/ for model compatibility.
Registration of the cellular phone has been performed
incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or becomes discon-
nected after registration is complete. The Bluetooth® setting of the in-vehicle hands-free phone
system is turned off. Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be disrupted de-
pending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not complete. Perform registration of the cellular phone.
A call to a particular number fails. If the system tries to make a call several times to the same
phone number (for example: the party does not respond to
the call, the party is out of the network service area, or the
call is abandoned before the party responds) , the system
may reject a request to make a call to the phone number. Turn the cellular phone off and then on again to reset the
connection.
The system does not recognize the connection of a cellular
phone and cannot receive or make a call. The cellular phone is not compatible with the in-vehicle
hands-free phone system. Use a cellular phone compatible with the system. It is rec-
ommended that you visit the website www.infinitiusa.com/
bluetooth/ for model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such as
dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
Monitor, climate, audio, phone and voice recognition systems4-157

SymptomPossible cause Possible solution
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5 second
recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice. The other party can
hear your voice, but it cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example: heavy
rain, construction sites, inside a tunnel, oncoming vehicles,
etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a call. The wireless Bluetooth® connection may be disrupted de- pending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a call, the
hands-free function is no longer available. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There is no
ringtone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
Each volume level (ringtone, incoming voice or outgoing
voice) is different. Each volume level is not adjusted properly.
Adjust each volume level properly.
The antenna display is different between the Infiniti
InTouch
TMscreen and the screen on a cellular phone. Mak-
ing or receiving a call is unavailable even though the an-
tenna display indicates that it is possible to do so. The antenna display varies depending on the model of cel-
lular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a cellular
phone behind tall buildings. Some structures such as tall buildings, etc. may cause ir-
regular reflection of radio waves or completely shut out ra-
dio waves that are used for cellular phones. This is not a malfunction.
4-158Monitor, climate, audio, phone and voice recognition systems

SymptomPossible cause Possible solution
Noise is heard when using a cellular phone under/near ar-
eas of elevated railroads, high voltage electric power
cables, traffic signals, or neon billboards, etc. Electromagnetic waves that are generated from radio de-
vices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio system while
using a cellular phone. Radio waves that are generated from a cellular phone may
adversely affect the sound from the audio system. This is not a malfunction.
The sound skips. The cellular phone may have turned on the wireless LAN
(Wi-Fi) . Turn off the wireless LAN (Wi-Fi) .
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after delet-
ing the pairing information from both the cellular phone and
the vehicle system.
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the com-
mand correctly. The interior of the vehicle is too noisy.
Close the windows or make sure that the other occupants
are quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak the command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The command is spoken too fast. Speak the command after confirming the following: voice
guidance is announced, a tone sounds, and an icon on the
screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between words.
Monitor, climate, audio, phone and voice recognition systems4-159

The engine cooling system is filled at the factory
with a pre-diluted mixture of 50% Genuine
NISSAN Long Life Antifreeze/Coolant (blue) and
50% water to provide year-round antifreeze and
coolant protection. The antifreeze solution con-
tains rust and corrosion inhibitors. Additional en-
gine cooling system additives are not necessary.
WARNING
●Never remove the radiator or coolant
reservoir cap when the engine is hot.
Wait until the engine and radiator cool
down. Serious burns could be caused
by high pressure fluid escaping from
the radiator. For additional information
on precautions, refer to “If your vehicle
overheats” found in the “In case of
emergency” section of this manual.
● The radiator is equipped with a pres-
sure type radiator cap. To prevent en-
gine damage, use only a Genuine
NISSAN radiator cap.
CAUTION
● Never use any cooling system additives
such as radiator sealer. Additives may
clog the cooling system and cause dam-
age to the engine, transmission and/or
cooling system.
● When adding or replacing coolant, be
sure to use only Genuine NISSAN Long
Life Antifreeze/Coolant (blue) or
equivalent. Genuine NISSAN Long Life
Antifreeze/Coolant (blue) is pre-diluted
to provide antifreeze protection to -34°
F (-37° C) . If additional freeze protection
is needed due to weather where you
operate your vehicle, add Genuine
NISSAN Long Life Antifreeze/Coolant
(blue) concentrate following the direc-
tions on the container. If an equivalent
coolant other than Genuine NISSAN
Long Life Antifreeze/Coolant (blue) is
used, follow the coolant manufacturer’s
instructions to maintain minimum anti-
freeze protection to -34° F (-37° C) . The
use of other types of coolant solutions
other than Genuine NISSAN Long Life
Antifreeze/Coolant (blue) or equivalent
may damage the engine cooling
system. ●
The life expectancy of the factory-fill
coolant is 105,000 miles (168,000 km) or
7 years. Mixing any other type of cool-
ant other than Genuine NISSAN Long
Life Antifreeze/Coolant (blue) , includ-
ing Genuine NISSAN Long Life
Antifreeze/Coolant (green) , or the use
of non-distilled water will reduce the
life expectancy of the factory-fill cool-
ant. For additional information, refer to
the Maintenance and schedules section
of this manual.
ENGINE COOLING SYSTEM
8-4Do-it-yourself

CHECKING ENGINE COOLANT
LEVEL
Check the coolant levelin the reservoir when
the engine is cold. If the coolant level is below
the MIN level
B, add coolant to the MAX level
A. If the reservoir is empty, check the coolant
level in the radiator when the engine is cold. If
there is insufficient coolant in the radiator, fill the
radiator with coolant up to the filler opening and
also add it to the reservoir up to the MAX level
A. This vehicle contains Genuine NISSAN Long Life
Antifreeze/Coolant (blue) . The life expectancy of
the factory-fill coolant is 105,000 miles
(168,000 km) or 7 years. Mixing any other type of
coolant or the use of non-distilled water will re-
duce the life expectancy of the factory-fill coolant.
For additional information, refer to the
Mainte-
nance and schedules section of this manual.
If the cooling system frequently requires
coolant, have it checked. It is recom-
mended that you visit an INFINITI retailer
for this service.
For additional information on the location of the
engine coolant reservoir, refer to “Engine com-
partment check locations” in this section.
CHANGING ENGINE COOLANT
An INFINITI retailer can change the engine cool-
ant. The service procedure can be found in the
INFINITI Service Manual. Improper servicing can result in reduced
heater performance and engine overheat-
ing.
WARNING
●
To avoid the danger of being scalded,
never change the coolant when the en-
gine is hot.
● Never remove the radiator or engine
coolant reservoir cap when the engine
is hot. Serious burns could be caused by
high pressure fluid escaping from the
radiator.
● Avoid direct skin contact with used
coolant. If skin contact is made, wash
thoroughly with soap or hand cleaner as
soon as possible.
● Keep coolant out of the reach of chil-
dren and pets.
Engine coolant must be disposed of properly.
Check your local regulations.
LDI2860
Do-it-yourself8-5

The inverter cooling system is filled at the factory
with a pre-diluted mixture of 50% Genuine
NISSAN Long Life Antifreeze/Coolant (blue) and
50% water to provide year-round antifreeze and
coolant protection. The antifreeze solution con-
tains rust and corrosion inhibitors. Additional in-
verter cooling system additives are not neces-
sary.
WARNING
●Never remove the coolant reservoir cap
when the engine and inverter are hot.
Wait until the engine and inverter cool
down. Serious burns could be caused
by high pressure fluid escaping from
the reservoir.
● The inverter reservoir is equipped with a
pressure type cap. To prevent engine
and inverter damage, use only a Genu-
ine NISSAN inverter reservoir cap.
CAUTION
● Never use any additives in the coolant
such as radiator sealer in the cooling
system. This may cause damage to elec-
trical equipment such as the motor and
inverter, as well as the engine and
transmission. ●
When adding or replacing coolant, be
sure to use only a Genuine NISSAN
Long Life Antifreeze/Coolant (blue) or
equivalent. Genuine NISSAN Long Life
Antifreeze/Coolant (blue) is pre-diluted
to provide antifreeze protection to -34°
F (-37° C) . If additional antifreeze pro-
tection is needed due to weather where
you operate your vehicle, add Genuine
NISSAN Long Life Antifreeze/Coolant
(blue) . The use of other types of coolant
solutions other than Genuine NISSAN
Long Life Antifreeze/Coolant (blue) or
equivalent, may damage the inverter
cooling system.
● The life expectancy of the factory-fill
coolant is 125,000 miles (200,000 km) or
15 years. Mixing any other type of cool-
ant other than Genuine NISSAN Long
Life Antifreeze/Coolant (blue) , includ-
ing Genuine NISSAN Long Life
Antifreeze/Coolant (green) , or the use
on non-distilled water will reduce the
life expectancy of factory-fill coolant.
For additional information, refer to the
Maintenance and schedules section of
this manual.
CHECKING INVERTER COOLANT
LEVEL
Check the coolant level in the reservoir when
the engine and inverter are cold. The coolant
level should be between the MIN level
B, add
coolant to the MAX level
A.
If the inverter cooling system frequently
requires coolant, have it checked. It is rec-
ommended that you visit an INFINITI re-
tailer for this service.
NJE0002
INVERTER COOLING SYSTEM
8-6Do-it-yourself