2017 INFINITI QX60-HYBRID phone

SymptomPossible cause Possible solution
Noise is heard when using a cellular phone under/near ar-
eas of elevated railroads, high voltage electric power
cables, traffic signals, or neon billboards, etc. Electromagnetic waves that are generated from radio de-
vices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio system while
using a cellular phone. Radio waves that are generated from a cellular phone may
adversely affect the sound from the audio system. This is not a malfunction.
The sound skips. The cellular phone may have turned on the wireless LAN
(Wi-Fi) . Turn off the wireless LAN (Wi-Fi) .
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after delet-
ing the pairing information from both the cellular phone and
the vehicle system.
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the com-
mand correctly. The interior of the vehicle is too noisy.
Close the windows or make sure that the other occupants
are quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak the command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The command is spoken too fast. Speak the command after confirming the following: voice
guidance is announced, a tone sounds, and an icon on the
screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between words.
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SymptomPossible cause Possible solution
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after confirming the
following: a voice guidance is announced, a tone sounds,
and an icon on the screen changes from white to orange.
An improper command is spoken. Speak the command or a number that is displayed in white
on the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number spoken. Many numbers are spoken at once. Place a pause between the appropriate digits for correct
recognition by the system. When speaking a telephone
number, place a pause between area codes and dial
codes, etc.
Voice Recognition does not operate, and a tone sounds
twice after pushing the
switch. Theswitch is pushed before the system is ready to
accept voice commands. After turning on Infiniti InTouchTM, wait for the Voice Rec-
ognition system to be ready before giving voice
commands.
The USB memory device cannot operate with Voice
Recognition. Depending on the device, an iPhone® or iPod® may be
recognized as a USB memory device. This is not a malfunction.
More than one audio device is connected to the USB port. Only one audio device can be operated with the Voice Recognition system even when multiple numbers of de-
vices are connected. Select an audio source to operate
with the Voice Recognition system.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice Recognition
system has not been selected. Select an audio source to be operated with the Voice Rec-
ognition system.
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SymptomPossible cause Possible solution
An error message is displayed when trying to select a track
and operate the USB/iPod®. The track information is being processed for registration by
the system. Song information will be loaded into the system when a
new audio device is registered for the first time or when
the song information in the pre-registered device has been
changed. Wait for the loading to complete (this may take
from a few minutes up to an hour) .
The number of songs stored on the connected audio de-
vice exceeds its capacity. Decrease the number of songs stored on the audio device.
No song is stored on the audio device. Store songs on the connected audio device. Storing songs
with information such as artist name, album name, song
name, and playlist, etc. will make Voice Recognition song
search available.
The Navigation item is not displayed in the voice operation
menu screen. Voice Recognition command preparation for the navigation
system is not completed immediately after the system is
started. Display any screen other than the Voice Recognition
screen, and then push the
switch.
The system does not correctly recognize a Point of Interest
(POI) name spoken. There are some rare cases where a POI is unavailable by
Voice Recognition but the location can be found on the
map. This is not a malfunction. Consider using an alternative
search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
Some POI category names can only be searched when
nearby. This is not a malfunction.
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Infiniti InTouchTMuses an operating system like
those found on many computers, tablets and cell
phones. Like these devices, processing speed
may vary, and system response delays or resets
may occur intermittently. This does not indicate a
malfunction, and further information on system
operation can be found below.
System Start-Up
Due to the large number of features and capabili-
ties that the Infiniti InTouch
TMneeds to load on
start-up, it may take up to a minute for all func-
tions (such as Apps) to be available. The system
will display “Now Loading All Apps...” during this
time.
System Response Delay
Infiniti InTouch
TMuses an operating system like
those found on many computers, tablets and cell
phones. Like these devices, sometimes pro-
grams do not respond immediately and this may
temporarily delay system use.
In most situations, simply waiting a few moments
longer should be sufficient for the pending opera-
tions to complete.
If the system temporarily does not respond to
commands, the system can be easily reset. Sim-
ply push down the VOL/ON-OFF button for at
least 5 seconds. The system will turn off and
restart. After restart, all functions should be available.
If a navigation route was set, the route should
resume automatically.
System Reset
As noted above, intermittent system resets may
occur during normal operation. You may also
wish to reset the system if you find that a particu-
lar feature is not loading or responding. Often, a
quick system reset will resolve any issue you may
be experiencing. After restart, all functions will be
available as described above.
System Updates
Like many digital devices, the Infiniti InTouch
TMis
designed to allow for software updates as en-
hancements are developed and additional fea-
tures added. If you have questions about system
performance, it is recommended that you contact
an INFINITI retailer to ensure that your vehicle has
had the latest available software installed.
Operating Tips
Infiniti InTouch
TMprovides several methods of
operation to suit your preferences. The following
are suggested operating tips. ●
Operating the control panel, steering wheel
controls, or other controls too quickly can
cause a lag between the control and the
display. Operate the controls carefully and
allow the system to respond to your request.
● INFINITI recommends using Voice Recogni-
tion whenever possible to select options
while driving. Some touch screen function-
ality is intentionally unavailable during driv-
ing. Please view the available voice com-
mands by pushing the
(TALK) switch
and then selecting a category on the display.
● When looking for a street address or Points
of Interest (POI) , remember that you can use
Connected Search and Assisted Search
features within Infiniti InTouch
TMServices to
expand your search methods and results.
The Voice Recognition system recognizes a
defined set of commands. These commands
can be viewed in the display by pushing
the
(TALK) switch and then selecting
a category from the displayed list. The com-
mands can also be found in the Voice Rec-
ognition section under command list. For
additional information, refer to “Command
list” in this section.
ADDITIONAL SYSTEM INFORMATION
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●In some situations, the system may not be
able to recognize your command even if you
say the exact command. This can be due to
noise conditions or an accent.
● In some unique cases, the system may ex-
pect a word to be spoken as it is spelled as
opposed to the way it is normally pro-
nounced.
ADDITIONAL HELP
For additional technical information, it is recom-
mended that you visit the following websites or
contact the support line.
Websites:
www.infinitiusa.com (for U.S)
www.infiniti.ca (for Canada)
Support line:
1–855–444–7244
Monitor, climate, audio, phone and voice recognition systems4-163

●Make sure the area around the vehicle is
clear.
● Check fluid levels such as engine oil, cool-
ant, brake fluid, and windshield-washer fluid
as frequently as possible, or at least when-
ever you refuel.
● Check that all windows and lights are clean.
● Visually inspect tires for their appearance
and condition. Also check tires for proper
inflation.
● Check that all doors are closed.
● Position seat and adjust head
restraints/headrests.
● Adjust inside and outside mirrors.
● Fasten seat belts and ask all passengers to
do likewise.
● Check the operation of warning lights when
the ignition switch is placed in the ON posi-
tion. For additional information, refer to
“Warning lights, indicator lights and audible
reminders” in the “Instruments and controls”
section of this manual. 1. Apply the parking brake.
2. Move the shift lever to P (Park) or N (Neu-
tral) . P (Park) is recommended.
The INFINITI Direct Response Hybrid
System is designed not to operate if
the shift lever is in any of the driving
positions.
3. Depress the brake pedal and push the igni- tion switch to start the hybrid system. The
READY to drive indicator will illuminate on
the meter.
When starting the hybrid system at
very low outside temperatures, the
READY to drive indicator light will flash
and it may take longer for the READY
to drive indicator light to illuminate.
When the READY to drive indicator
light is flashing, it cannot be shifted
out of P (Park) .
NOTE:
Do not start the vehicle in the N (Neutral)
position (cold conditions only) . ● The hybrid system may not start even with
the READY to drive indicator light illumi-
nated. Once the READY to drive indicator
light is illuminated you may begin driving the
vehicle. NOTE:
Care should be taken to avoid situations
that can lead to potential 12-volt battery
discharge and potential no-start conditions
such as:
1. Installation or extended use of elec-
tronic accessories that consume bat-
tery power when the engine is not run-
ning (Phone chargers, GPS, DVD
players, etc.) .
2. Vehicle is not driven regularly and/or
only driven short distances.
In these cases, the battery may need to be
charged to maintain 12-volt battery health.
REMOTE HYBRID START (if so
equipped)
Vehicles started with the remote hybrid start re-
quire the ignition switch to be placed in the ON
position before the shift lever can be moved from
the P (Park) position. To place the ignition switch
to the ON position, follow the steps: 1. Make sure that the Intelligent Key is on you.
2. Apply the brake.
3. Press the ignition switch once to the ON position.
BEFORE STARTING THE INFINITI
DIRECT RESPONSE HYBRID SYSTEM STARTING THE INFINITI DIRECT
RESPONSE HYBRID SYSTEM
Starting and driving5-17

4. Plug the extension cord into a Ground FaultInterrupt (GFI) protected, grounded 110-
volt AC (VAC) outlet.
5. The engine block heater must be plugged in for at least2-4hours, depending on outside
temperatures, to properly warm the engine
coolant. Use an appropriate timer to turn the
engine block heater on.
6. Before starting the hybrid system, unplug and properly store the cord to keep it away
from moving parts.
This system uses microphones
1located inside
the vehicle to detect engine booming noise. The
system then automatically generates a noise can-
celing sound through the speakers and woofer (if
so equipped) to reduce engine booming noise.
NOTE:
To operate the active noise cancellation
system properly:
● Do not cover the speakers or woofer (if so
equipped) .
● Do not cover the microphones.
Front Microphone
LSD2689
Rear Microphone
LSD2158
ACTIVE NOISE CANCELLATION
5-146Starting and driving

●Do not change or modify speakers including
the woofer and any audio related compo-
nents such as the amplifier.
● Do not make any modification including
sound deadening or modifications around
the microphones or speakers.
Starting and driving5-147