2017 INFINITI QX60 HYBRID radio

SymptomPossible cause Possible solution
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5 second
recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice. The other party can
hear your voice, but it cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example: heavy
rain, construction sites, inside a tunnel, oncoming vehicles,
etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a call. The wireless Bluetooth® connection may be disrupted de- pending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a call, the
hands-free function is no longer available. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There is no
ringtone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
Each volume level (ringtone, incoming voice or outgoing
voice) is different. Each volume level is not adjusted properly.
Adjust each volume level properly.
The antenna display is different between the Infiniti
InTouch
TMscreen and the screen on a cellular phone. Mak-
ing or receiving a call is unavailable even though the an-
tenna display indicates that it is possible to do so. The antenna display varies depending on the model of cel-
lular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a cellular
phone behind tall buildings. Some structures such as tall buildings, etc. may cause ir-
regular reflection of radio waves or completely shut out ra-
dio waves that are used for cellular phones. This is not a malfunction.
4-158Monitor, climate, audio, phone and voice recognition systems

SymptomPossible cause Possible solution
Noise is heard when using a cellular phone under/near ar-
eas of elevated railroads, high voltage electric power
cables, traffic signals, or neon billboards, etc. Electromagnetic waves that are generated from radio de-
vices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio system while
using a cellular phone. Radio waves that are generated from a cellular phone may
adversely affect the sound from the audio system. This is not a malfunction.
The sound skips. The cellular phone may have turned on the wireless LAN
(Wi-Fi) . Turn off the wireless LAN (Wi-Fi) .
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after delet-
ing the pairing information from both the cellular phone and
the vehicle system.
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the com-
mand correctly. The interior of the vehicle is too noisy.
Close the windows or make sure that the other occupants
are quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak the command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The command is spoken too fast. Speak the command after confirming the following: voice
guidance is announced, a tone sounds, and an icon on the
screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between words.
Monitor, climate, audio, phone and voice recognition systems4-159

Additional information:● Since the spare tire is not equipped with the
TPMS, the TPMS does not monitor the tire
pressure of the spare tire.
● The TPMS will activate only when the vehicle
is driven at speeds above 16 mph (25 km/h).
Also, this system may not detect a sudden
drop in tire pressure (for example a flat tire
while driving) .
● The low tire pressure warning light does not
automatically turn off when the tire pressure
is adjusted. After the tire is inflated to the
recommended pressure, the vehicle must be
driven at speeds above 16 mph (25 km/h) to
activate the TPMS and turn off the low tire
pressure warning light. Use a tire pressure
gauge to check the tire pressure.
● The “Tire Pressure Low — Add Air” warning
appears in the vehicle information display
when the low tire pressure warning light is
illuminated and low tire pressure is detected.
The “Tire Pressure Low - Add Air” warning
turns off when the low tire pressure warning
light turns off.
● The “Tire Pressure Low — Add Air” warning
appears each time the ignition switch is in
the ON position as long as the low tire
pressure warning light remains illuminated. ●
The “Tire Pressure Low — Add Air” warning
does not appear if the low tire pressure
warning light illuminates to indicate a TPMS
malfunction.
● Tire pressure rises and falls depending on
the heat caused by the vehicle’s operation
and the outside temperature. Do not reduce
the tire pressure after driving because the
tire pressure rises after driving. Low outside
temperature can lower the temperature of
the air inside the tire which can cause a
lower tire inflation pressure. This may cause
the low tire pressure warning light to illumi-
nate. If the warning light illuminates, check
the tire pressure for all four tires.
● The Tire and Loading Information label (also
referred to as the vehicle placard or tire
inflation pressure label) is located in the
driver’s door opening.
● You can also check the pressure of all tires
(except the spare tire) on the vehicle infor-
mation display screen. The order of the tire
pressure figures displayed on the screen
corresponds with the actual order of the tire
position. For additional information, refer to “Low tire pres-
sure warning light” and “Tire Pressure Low —
Add Air” in the “Instruments and controls” section
and “Tire Pressure Monitoring System (TPMS)”
in the “In case of emergency” section of this
manual.
WARNING
●
Radio waves could adversely affect
electric medical equipment. Those who
use a pacemaker should contact the
electric medical equipment manufac-
turer for the possible influences before
use.
5-6Starting and driving

●If the low tire pressure warning light
illuminates while driving, avoid sudden
steering maneuvers or abrupt braking,
reduce vehicle speed, pull off the road
to a safe location and stop the vehicle
as soon as possible. Driving with under-
inflated tires may permanently damage
the tires and increase the likelihood of
tire failure. Serious vehicle damage
could occur and may lead to an accident
and could result in serious personal in-
jury. Check the tire pressure for all four
tires. Adjust the tire pressure to the
recommended COLD tire pressure
shown on the Tire and Loading Informa-
tion label to turn the low tire pressure
warning light OFF. If you have a flat tire,
replace it with a spare tire as soon as
possible. (For additional information,
refer to “Flat tire” in the “In case of
emergency” section for changing a flat
tire.) ●
Since the spare tire is not equipped with
the TPMS, when a spare tire is mounted
or a wheel is replaced, tire pressure will
not be indicated, the TPMS will not
function and the low tire pressure warn-
ing light will flash for approximately
1 minute. The light will remain on after
1 minute. Have your tires replaced
and/or TPMS system reset as soon as
possible. It is recommended that you
visit an INFINITI retailer for this service.
● Replacing tires with those not originally
specified by INFINITI could affect the
proper operation of the TPMS.
● Do not inject any tire liquid or aerosol
tire sealant into the tires, as this may
cause a malfunction of the tire pressure
sensors.
CAUTION
● The TPMS may not function properly
when the wheels are equipped with tire
chains or the wheels are buried in snow.
●
Do not place metalized film or any metal
parts (antenna, etc.) on the windows. This
may cause poor reception of the signals
from the tire pressure sensors, and the
TPMS will not function properly.
Some devices and transmitters may temporarily
interfere with the operation of the TPMS and
cause the low tire pressure warning light to illu-
minate.
Some examples are:
– Facilities or electric devices using similar radio frequencies are near the vehicle.
– If a transmitter set to similar frequencies is being used in or near the vehicle.
– If a computer (or similar equipment) or a DC/AC converter is being used in or near the
vehicle.
Low tire pressure warning light may illuminate in
the following cases. ● If the vehicle is equipped with a wheel and
tire without TPMS.
● If the TPMS has been replaced and the ID
has not been registered.
● If the wheel is not originally specified by
INFINITI.
Starting and driving5-7

When the ignition switch is pushed without de-
pressing the brake pedal, the ignition switch will
illuminate.
Push the ignition switch center:● Once to change to ACC.
● Two times to change to ON.
● Three times to return to OFF.
The ignition switch will automatically return to the
LOCK position when any door is either opened or
closed with the switch in the OFF position. The ignition lock is designed so that the ignition
switch position cannot be switched to OFF until
the shift lever is moved to the P (Park) position.
When the ignition switch cannot be pushed to-
ward the OFF position, proceed as follows:
1. Move the shift lever into the P (Park) posi- tion.
2. Push the ignition switch. The ignition switch position will change to the ON position.
3. Push the ignition switch again to the OFF position.
The shift lever can be moved from the P
(Park) position if the ignition switch is in
the ON position and the brake pedal is
depressed.
If the battery of the vehicle is discharged,
the push-button ignition switch cannot be
moved from the LOCK position.
Some indicators and warnings for operation are
displayed on the vehicle information display. For
additional information, refer to “Vehicle informa-
tion display” in the “Instruments and controls”
section of this manual.OPERATING RANGE
The Intelligent Key functions can only be used
when the Intelligent Key is within the specified
operating range.
When the Intelligent Key battery is almost dis-
charged or strong radio waves are present near
the operating location, the Intelligent Key sys-
tem’s operating range becomes narrower and
may not function properly.
If the Intelligent Key is within the operating range,
it is possible for anyone, even someone who does
not carry the Intelligent Key, to push the ignition
switch to start the hybrid system.
LSD2155LSD2020
5-14Starting and driving

The operating range of the hybrid system start
function is inside of the vehicle
1.
● The luggage area is not included in the op-
erating range, but the Intelligent Key may
function.
● If the Intelligent Key is placed on the instru-
ment panel, inside the glove box, storage bin
or door pocket, the Intelligent Key may not
function.
● If the Intelligent Key is placed near the door
or window outside the vehicle, the Intelligent
Key may function.
PUSH-BUTTON IGNITION SWITCH
POSITIONS
OFF
The ignition switch is in the OFF position when
the hybrid system is turned off using the ignition
switch. No lights will illuminate on the ignition
switch.
ACC (Accessories)
This position activates electrical accessories,
such as the radio, when the hybrid system is not
running. ACC has a battery saver feature that will place
the ignition switch in the OFF position after a
period of time under the following conditions:
● All doors are closed.
● Shift lever is in P (Park) .
The battery saver feature will be canceled if any of
the following occur: ● Any door is opened.
● Shift lever is moved out of P (Park) .
● Ignition switch changes position.
ON (Normal operating position)
This position turns on the ignition system and
electrical accessories.
ON has a battery saver feature that will place the
ignition switch in the OFF position after some
time if the vehicle is not running under the follow-
ing conditions: ● All doors are closed.
● Shift lever is in P (Park) .
The battery saver feature will be canceled if any
door is open.
CAUTION
Do not leave the vehicle with the ignition
switch in ACC or ON positions when the
engine is not running for an extended pe-
riod. This can discharge the battery.
EMERGENCY HYBRID SYSTEM
SHUT OFF
To shut off the hybrid system in an emergency
situation while driving, perform the following pro-
cedure:
– Rapidly push the push-button ignition switch three consecutive times in less than 1.5 sec-
onds, or
– Push and hold the push-button ignition switch for more than 2 seconds.
Starting and driving5-15

Malfunction
If the BSW system malfunctions, it will turn off
automatically. The system malfunction warning
message with the BSW/RCTA indicator (orange)
will appear in the vehicle information display.
NOTE:
If the BSW system stops working, the RCTA
system (if so equipped) will also stop work-
ing.
Action to take:
Stop the vehicle in a safe location, place the
vehicle in the P (Park) position, turn the hybrid
system off and restart the hybrid system. If the
message continues to appear, have the system
checked. It is recommended that you visit an
INFINITI retailer for this service.
SYSTEM MAINTENANCE
The two radar sensors1for the BSW and
RCTA systems are located near the rear bumper.
Always keep the area near the radar sensors
clean.
The radar sensors may be blocked by temporary
ambient conditions such as splashing water, mist
or fog.
The blocked condition may also be caused by
objects such as ice, frost or dirt obstructing the
radar sensors.
Check for and remove objects obstructing the
area around the radar sensors. Do not attach stickers (including transparent ma-
terial) , install accessories or apply additional
paint near the radar sensors.
Do not strike or damage the area around the
radar sensors. It is recommended that you visit an
INFINITI retailer if the area around the radar sen-
sors is damaged due to a collision.
Radio frequency statement
For USA
This device complies with part 15 of the FCC
Rules. (FCC Number UR8100261)
Operation is subject to the following two condi-
tions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
NOTE:
The manufacturer is not responsible for any
radio or TV interference caused by unau-
thorized modifications to this equipment.
Such modifications could void the user’s
authority to operate the equipment.
For Canada
This device complies with Industry Canada Stan-
dard RSS-310.
LSD2221
Starting and driving5-45

Operation is subject to the following two condi-
tions: (1) This device may not cause interference,
and (2) this device must accept any interference,
including interference that may cause undesired
operation.
Frequency of operation: 24,05GHz — 24,25GHz
Field Strength: Not greater than 2.5V/m peak
(0.25V/m average) at a distance of 3m
Ce produit est en conformité avec le Standard
Industrie Canada RSS-310.
L’utilisation de ce dispositif est autorisée
seulement aux deux conditions suivantes : (1) Il
ne doit pas produire de brouillage, et (2)
l’utilisateur du dispositif doit être prêt à accepter
tout brouillage radioélectrique reçu, même si ce
brouillage est susceptible de compromettre le
fonctionnement du dispositif.
Fréquence d’opération : 24,05GHZ - 24,25GHz
Puissance du champ électrique: Pas plus de
2,5V/m pique (0,25V/m moyenne) à une distance
de 3m.WARNING
Failure to follow the warnings and instruc-
tions for proper use of the BSI system
could result in serious injury or death.
●The BSI system is not a replacement for
proper driving procedure and is not de-
signed to prevent contact with vehicles
or objects. When changing lanes, al-
ways use the side and rear mirrors and
turn and look in the direction you will
move to ensure it is safe to change
lanes. Never rely solely on the BSI
system.
● There is a limitation to the detection
capability of the radar or the sonar. Not
every moving object or vehicle will be
detected. Using the BSI system under
some road, ground, lane marker, traffic
or weather conditions could lead to im-
proper system operation. Always rely
on your own operation to avoid
accidents.
● The BSI system operates above ap-
proximately 37 mph (60 km/h).
The BSI system can help alert the driver of other
vehicles in adjacent lanes when changing lanes. The BSI system uses a camera
1installed be-
hind the windshield to monitor the lane markers of
your traveling lane and radar sensors
2installed
near the rear bumper to detect other vehicles in
an adjacent lane.
The BSI system operates above approximately
37 mph (60 km/h). If the system detects a vehicle in
the detection zone and your vehicle is approaching
the lane marker, the BSI system provides an au-
dible warning (three times) , flashes the BSW indi-
cator light and slightly applies the brakes for a short
period of time on one side to help return the vehicle
back to the traveling lane. The BSI system provides
an audible warning and turns on or flashes the
BSW indicator light even if the BSW system is off.
LSD2153
BLIND SPOT INTERVENTION® (BSI)
(if so equipped)
5-46Starting and driving