2017 INFINITI Q50 HYBRID Roadside Assistance Guide

2017 Q50 HYBRID
Roadside Assistance Guide

Foreword
This manual describes roadside assistance operations andimportant safetyrelated warnings and
cautions for this vehicle.
This vehicle is equipped with a high-voltage battery pack. Failure to follow recommended practices
during emergency responses will cause death or serious personal injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure a
safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Infiniti web site, we urge you to
go to
www.infinitiusa.comorwww.infiniti-techinfo.comto make sure you have the most recent version of this
manual.
INFINITI EMERGENCY CONTACT INFORMATION
• Infiniti Consumer Affairs: 1-800-662-6200 (US) or 1-800-361-4792 (Canada)
• Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings:
DANGER
This symbol is used to inform you of an operation which will result in death or serious
personal injury if instructions are not followed.
Example: Touching high-voltage components without using the appropriate protective
equipment will result in electrocution. PPE must always be worn when touching or
working on high-voltage components.
This symbol is used to inform you of an operation which may cause death or serious
personal injury if instructions are not followed.
This symbol is used to inform you of an operation which may cause personal injury or
component damage if instructions are not followed.
Please note that there may be differences between this manual and the vehicle specification due to
specification changes. RAG–2

Table of Contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . RAG–2
INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE INFINITI Q50 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 Q50 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6 1-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH-VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH-VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14
3-1.1
PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–15
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-2 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-7 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
RAG–3

4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . RAG–19
4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-2 TOOLS INSTALLED IN THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–24
4-4 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–26
5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–28
5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–28
5-2 REMOVE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–30
RAG–4

1. About the INFINITI Q50 HYBRID
This hybrid electric vehicle (HEV) uses two types of batteries. One is a 12-volt battery that is the same as
the battery in vehicles powered by internal combustion engines. The 12-volt battery is located behind the
rear seat back with battery cable access through the trunk area. The other is the high-voltage battery for the
traction motor which propels the vehicle. The high-voltage battery is located behind the rear seat back with
service plug access through the trunk area.
When the high-voltage battery level is low, engine output is used to generate power from the traction motor
and charge the high-voltage battery. Additionally, the vehicle system can recharge the high-voltage battery
by converting driving force into electricity while the vehicle is decelerating or being driven downhill. This is
called regenerative charging.RAG–5

1-1 Q50 HYBRID IDENTIFICATION
1-1.1 Exterior and Engine Compartment
AAYIA0177ZZ
RAG–6

1-1.2 Interior
Interior components referenced in this manual are as follows:A. Assist charge gauge B. Energy flow display *1 C. READY indicator (green)
D. Energy flow display *1 E. Trunk lid release switch F. Hood release handle
G. START/STOP switch and ON
indicator lamp (orange) H. Trunk release power cancelswitch
*1: This screen may not be displayed due to customer settings.
A
FGEH
B
C
D
AAYIA0178ZZ
RAG–7

1-2 Vehicle Identification Number (VIN) Layout
In exterior appearance the Q50 HYBRID is nearly identical to the conventional Infiniti Q50 series vehicles.
The vehicle identification number can be located as follows:
Example VIN : JN1AV7AP4HM690008
The Q50 HYBRID is identified by the 4th alphanumeric character: A
A = Q50 HYBRID
1. VIN plate (visible through windshield) 2. Chassis number
2
1
AAYIA0476ZZ
RAG–8