
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 397). You can also perform
a master reset. See SYNC™ 3
Troubleshooting (page 409).
If you would like to switch this feature
on later, select: Menu Item
Settings
General From this menu, you can
enable automatic updates.
If you have not done so
already, the system
prompts you to set up a
Wi-Fi connection when you
enable this feature.
Automatic
System
Updates
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles. To switch this feature off: Menu Item
Settings
General In this menu selection, you
can change the selection
for automatic updates to
OFF.
Automatic
System
Updates
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
holidays.
Privacy Information
When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.
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Troubleshooting tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SIRIUS at 1-888-539-
7474 to resolve subscription
issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SIRIUS has updated the chan-
nels available for your vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
Note: This feature may not be available in
all markets. To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 397).
Note: HD Radio broadcasts are not
available in all markets.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps. option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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A
A/C
See: Climate Control........................................... 95
About This Manual...........................................7
ABS See: Brakes........................................................... 146
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 146
Accessories....................................................422 Exterior Style........................................................ 422
Interior Style......................................................... 422
Lifestyle................................................................. 422
Peace of Mind ...................................................... 422
Accessories See: Replacement Parts
Recommendation............................................ 10
Adjusting the Headlamps
.........................229
Horizontal Aim Adjustment........................... 230
Vertical Aim Adjustment................................. 229
Adjusting the Steering Wheel
....................67
Airbag Disposal...............................................47
Air Conditioning See: Climate Control........................................... 95
Air Filter See: Changing the Engine Air Filter.............237
Alarm See: Anti-Theft Alarm........................................ 63
Anti-Theft Alarm
............................................63
Alarm System........................................................ 63
Arming the Alarm................................................. 63
Disarming the Alarm........................................... 63
Triggering the Alarm............................................ 63
Appendices....................................................445
Apps.................................................................394 ........................................................................\
.......... 394
SiriusXM Traffic and Travel Link.................. 396
Audible Warnings and Indicators.............84 Airbag Secondary Warning.............................. 84
Door Ajar................................................................. 84
Exterior Lamps On............................................... 84
Gearshift Lever not in Park (P)....................... 84
Key in Ignition........................................................ 84
Parking Brake On..................................................84
Safety Belt Minder............................................... 84
Audio Control...................................................67
Audio Input Jack
............................................313 Audio System
................................................298
General Information......................................... 298
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
.............................306
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................304
Audio Unit - Vehicles With: AM/ FM
..................................................................299
AUX Button.......................................................... 302
Clock Button......................................................... 301
Menu Button........................................................ 302
Sound Button...................................................... 302
Station Preset Buttons.................................... 302
Station Tuning Buttons.................................... 301
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................302
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Transmission
.............................141
Automatic Transmission Adaptive
Learning............................................................. 144
Brake-Shift Interlock......................................... 143
If Your Vehicle Gets Stuck in Mud or Snow................................................................... 145
SelectShift Automatic ™
Transmission................................................... 142
Understanding the Positions of Your Automatic Transmission.............................. 141
Automatic Transmission Fluid Check
.............................................................222
Autowipers........................................................70 Autowipers Settings............................................. 71
Auxiliary Power Points...............................108 12 Volt DC Power Point..................................... 108
AC Power Point................................................... 108
Locations............................................................... 108
Auxiliary Switches
.......................................423
B
Battery See: Changing the 12V Battery..................... 226
Bonnet Lock See: Opening and Closing the Hood............211
Booster Seats..................................................25 Types of Booster Seats...................................... 25
Bottle Holder....................................................111
471
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Owner Checks and Services..........................
428
Protecting Your Investment........................... 427
Why Maintain Your Vehicle?.......................... 427
Why Maintain Your Vehicle at Your Dealership?..................................................... 427
Getting Assistance Outside the U.S. and Canada..........................................................192
Getting the Services You Need...............189
Away From Home.............................................. 189
H
Handbrake See: Parking Brake.............................................. 147
Hazard Warning Flashers
..........................184
Headlamp Adjusting See: Adjusting the Headlamps..................... 229
Headlamp Removal See: Removing a Headlamp.......................... 230
Head Restraints..............................................99 Adjusting the Head Restraint........................ 100
Installing the Head Restraint ........................ 100
Removing the Head Restraint....................... 100
Heated Seats.................................................106
Heated Windows and Mirrors...................98 Heated Exterior Mirrors...................................... 98
Heated Rear Window......................................... 98
Heating See: Climate Control........................................... 95
Hill Start Assist - Vehicles With: Hill Start Assist..............................................................147
Switching the System On and Off...............148
Using Hill Start Assist....................................... 148
Hints on Controlling the Interior Climate...........................................................96
Cooling the Interior Quickly.............................. 96
General Hints......................................................... 96
Heating the Interior Quickly............................. 96
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions.................................. 97
Recommended Settings for Cooling ...........96
Recommended Settings for Heating...........96
Side Window Defogging in Cold Weather............................................................... 97
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................... 96Hints on Driving With Anti-Lock
Brakes............................................................146
Home Screen
................................................363
Hood Lock See: Opening and Closing the Hood............211
I
Ignition Switch
................................................112
In California (U.S. Only).............................190
Information Display Control
......................69
Information Displays.....................................85 General Information............................................ 85
Information Messages
.................................89
Installing Child Restraints............................16
Child Safety Seat................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for Children (LATCH)............................................. 19
Using Tether Straps.............................................. 21
Instrument Cluster
.........................................79
Instrument Lighting Dimmer......................74
Interior Lamps..................................................75
Courtesy Lamp...................................................... 75
Reading Lamps...................................................... 75
Interior Mirror....................................................77 Auto-Dimming Mirror.......................................... 78
Introduction.........................................................7
J
Jump Starting the Vehicle.........................184 Connecting the Jumper Cables..................... 185
Jump Starting...................................................... 186
Preparing Your Vehicle..................................... 185
Removing the Jumper Cables........................ 186
K
Keys and Remote Controls
........................48
Principle of Operation........................................ 48
L
Lane Keeping System.................................160 Lane Keeping Alert............................................ 160
Lighting Control
...............................................72
Headlamp Flasher................................................ 73
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Filling a Portable Fuel Container...................
122
S
Safety Canopy ™............................................44
Safety Precautions........................................117
Satellite Radio...............................................310
Satellite Radio Electronic Serial Number
(ESN)................................................................... 311
Satellite Radio Reception Factors.................311
SIRIUS® Satellite Radio Service.................... 311
Troubleshooting.................................................. 312
Scheduled Maintenance Record
...........435
Scheduled Maintenance...........................427
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder®......................................................... 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats...................................................................99
Security..............................................................62
Selective Catalytic Reduction System...........................................................123
Approximate Diesel Exhaust Fluid Usage................................................................. 126
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 126
Diesel Exhaust Fluid Guidelines.................... 126
Diesel Exhaust Fluid Level............................... 124
Settings............................................................397 911 Assist............................................................... 402
Ambient Lighting............................................... 407
Bluetooth.............................................................. 399
Clock...................................................................... 398
Display
.................................................................. 408
General................................................................. 406
Media Player........................................................ 398
Mobile Apps........................................................ 405
Navigation............................................................ 403
Phone..................................................................... 399
Radio...................................................................... 402
Sound..................................................................... 397
Valet Mode.......................................................... 409Vehicle...................................................................
407
Voice Control...................................................... 409
Wi-Fi....................................................................... 407
Side Airbags
.....................................................44
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................. 265
Special Notices
.................................................11
New Vehicle Limited Warranty.......................... 11
Special Operating Conditions Scheduled Maintenance...............................................432
Exceptions............................................................ 434
Speed Control See: Cruise Control............................................. 157
Speed Limiter
.................................................159
Engine Speed Limiter........................................ 159
Vehicle Speed Limiter - Fixed........................ 159
Stability Control
............................................150
Principle of Operation...................................... 150
Starter Switch See: Ignition Switch............................................. 112
Starting a Diesel Engine..............................113 Cold Weather Operation................................... 114
Engine Glow Plugs............................................... 114
Failure to Start...................................................... 114
Starting a Cold or Hot Engine......................... 114
Starting a Gasoline Engine.........................113 Cold or Hot Engine............................................... 113
Engine Idle Speed after Starting.................... 113
Flooded Engine..................................................... 113
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering............................................................162
Steering Wheel
................................................67
Storage Compartments...............................111
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
SYNC™ 3 Troubleshooting.....................409
SYNC™ Applications and Services
.......331
911 Assist................................................................ 331
SYNC Mobile Apps............................................ 333
SYNC™.............................................................315 General Information.......................................... 315
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Voice Commands for Audio Sources.........343
Using SYNC™ With Your Phone.............319 Accessing Features through the Phone
Menu.................................................................. 324
Accessing Your Phone Settings.................... 327
Bluetooth Devices............................................. 328
Making Calls......................................................... 323
Pairing a Phone for the First Time...............320
Pairing Subsequent Phones........................... 321
Phone Options during an Active Call.........323
Phone Voice Commands................................. 321
Receiving Calls.................................................... 323
System Settings................................................. 329
Text Messaging................................................... 325
Using Traction Control................................149 Switching the System Off............................... 149
System Indicator Lights and Messages.......................................................... 149
Using a Switch..................................................... 149
Using the Information Display Controls............................................................. 149
Using Voice Recognition.............................317 Audio Voice Commands................................. 365
Initiating a Voice Session.................................. 317
Mobile App Voice Commands...................... 368
Navigation Voice Commands........................ 367
Phone Voice Commands............................... 366
SiriusXM Traffic and Travel Link Voice Commands..................................................... 369
System Interaction and Feedback...............318
Voice Settings Commands............................ 369
Using Winter Tires.......................................265
Utilizing the Mediation/Arbitration Program (Canada Only).........................192
V
Vehicle Care
...................................................239
Vehicle Certification Label.......................287
Vehicle Identification Number...............286
Vehicle Storage............................................244
Battery................................................................... 245
Body........................................................................\
245
Brakes.................................................................... 246
Cooling system................................................... 245
Engine.................................................................... 245
Fuel system.......................................................... 245
General.................................................................. 245Miscellaneous.....................................................
246
Removing Vehicle From Storage.................246
Tires........................................................................\
246
Ventilation See: Climate Control........................................... 95
VIN See: Vehicle Identification Number............286
Voice Control
...................................................68
W
Warning Lamps and Indicators..................81 Airbag Warning Lamp.......................................... 81
Anti-Lock Brake System Warning Lamp..................................................................... 81
Brake System Warning Lamp........................... 81
Diesel Warning Lamps........................................ 81
Direction Indicator................................................ 82
Door Ajar.................................................................. 82
Engine Coolant Temperature Warning Lamp.................................................................... 82
Engine Warning Lamps...................................... 82
Fasten Seatbelt Warning Lamp...................... 82
Headlamp High Beam Indicator..................... 82
Ignition Warning Lamp....................................... 82
Lamps on Indicator.............................................. 82
Lane Departure Warning Indicator................82
Low Fuel Level Warning Lamp........................ 83
Low Tire Pressure Warning Lamp.................. 83
Low Washer Fluid Level Warning Lamp.................................................................... 83
Message Center Indicator................................. 83
Oil Pressure Warning Lamp............................. 83
Stability Control and Traction Control Indicator.............................................................. 83
Stability Control and Traction Control Off Warning Lamp.................................................. 83
Transmission Tow/Haul Warning Lamp.................................................................... 83
Washer Fluid Check....................................223
Washers See: Cleaning the Exterior.............................. 240
See: Wipers and Washers................................. 70
Waxing.............................................................240
Wheel Nuts See: Changing a Road Wheel........................ 270
Wheels and Tires..........................................247 General Information.......................................... 247
480
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