
Audio System
General Information....................................314
Audio Unit - Vehicles With: AM/FM/CD...................................................................315
Audio Unit - Vehicles With: AM/FM/CD/SYNC/Satellite Radio..............................317
Audio Unit - Vehicles With: Sony AM/FM/CD...................................................................319
Digital Radio..................................................323
Satellite Radio..............................................325
USB Port.........................................................328
Media Hub......................................................328
SYNC™
General Information...................................329
Using Voice Recognition............................331
Using SYNC™ With Your Phone............333
SYNC™ Applications and Services......345
Using SYNC™ With Your MediaPlayer...........................................................350
SYNC™ Troubleshooting.........................359
SYNC™ 3
General Information...................................367
Home Screen................................................380
Using Voice Recognition............................381
Entertainment..............................................388
Climate............................................................398
Phone..............................................................400
Navigation.....................................................406
Electric Vehicle Information.....................414
Apps.................................................................434
Settings............................................................437
SYNC™ 3 Troubleshooting.....................450
Accessories
Accessories....................................................462
Extended Service Plan(ESP)
Extended Service Plan (ESP).................464
Scheduled Maintenance
General Maintenance Information.......466
Normal Scheduled Maintenance..........469
Special Operating Conditions ScheduledMaintenance..............................................472
Scheduled Maintenance Record...........474
Appendices
End User License Agreement.................484
Type Approvals............................................500
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Table of Contents

CENTER CONSOLE (If Equipped)
Stow items in the cup holder carefully asitems may become loose during hardbraking, acceleration or crashes, includinghot drinks which may spill.
Available console features include:
Cup holder.A
Storage compartment withauxiliary power point and USBport.
B
Auxiliary power point.C
Center Console with RotaryControl (If Equipped)
Front storage compartment withUSB ports and auxiliary powerpoint.
A
Cup holder.B
Storage compartment withauxiliary power point and mediahub.
C
110 volt AC power point.D
Auxiliary power point.E
Switch pack.F
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Storage CompartmentsAB
C
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4.Open the hood. Support the hood withthe strut.
Closing the Hood
1.Remove the hood strut from the catchand secure it correctly after use.
2. Lower the hood and allow it to dropunder its own weight for the last 8-12in (20-30 cm).
Note:Make sure that the hood is correctlyclosed.
UNDER HOOD OVERVIEW
WARNING
The inverter system controllercontains various high-voltagecomponents that can cause seriousbodily harm or death. The inverter systemcontroller is not serviceable and shouldnever be touched, probed, or tamperedwith.
Note:Do not attempt to service any of thehigh-voltage components or wiring. Foreasier identification, the high-voltage wiringinsulation is color coated orange.
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MaintenanceE87786 A
IFGH
EBCD
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MEDIA: Press this button to access your auxiliary input jack or switch betweendevices you plug into the input jack or USB port.R
Clock: Press this button to access the clock setting. Use the center arrowcontrols to change the hours and minutes. You can also set the clock by pressingthe MENU button and scrolling to Clock Settings.
S
RADIO: Press this button to listen to the radio or change radio frequenciesbands. Press the function buttons below the radio screen to select differentradio functions.
T
SIRIUS or MUTE: If your vehicle is equipped with Sirius satellite radio, pressthis button to listen to Sirius satellite radio. If your vehicle is not equipped withSirius satellite radio, press the button to mute the playing media.
U
AUDIO UNIT - VEHICLES WITH:
SONY AM/FM/CD
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Note:The touchscreen system controlsmost of the audio features. See your SYNCinformation.
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Audio System

USB PORT (If Equipped)
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices (if supported). See your SYNCinformation.
MEDIA HUB (If Equipped)
You can locate the media hub inside thecenter console or on the instrument panel.
See your SYNC information.
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Audio SystemE205592 E211463

GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with yourBluetooth-enabled cellular phone andportable media player. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist and applications, suchas Spotify and Glympse, via SYNCAppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
The SYNC support team is available tohelp you with any questions you cannotanswer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
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SYNC™E198355

911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
SYNC Mobile Apps
The system enables voice and steeringwheel control of SYNC AppLink enabledsmartphone apps. When an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and steering wheel controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Availability of SYNC AppLink enabled Appswill vary by region.
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps work automatically with nosetup. Other apps want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
Note:AppLink is not available if yourvehicle is equipped with the MyFordTouchsystem.
To Access Using the SYNC Menu
Press the MENU button to access themenu on-screen. Then select:
Action and DescriptionMenuItem
SYNC-Apps
Scroll through the list ofavailable applications andselect a particular app orselect:
MobileApps
Find New Apps
Note:If you cannot find a compatible SYNCAppLink app, make sure the required app isrunning on the mobile device.
Accessing an App's Menu
When an app is running through SYNC,press the right arrow button on the steeringwheel control to access the app menu.
You can access various app features fromhere, for example thumbs up and thumbsdown.
Press the left arrow button on the steeringwheel control to exit the app menu.
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SYNC™

There are three possible statuses:
Action and DescriptionMenu Item
The system has detected a new apprequiring authorization or a generalpermissions update is required.
Update Needed
No update is required.Up-To-Date
The system is trying to receive an update.Updating...
Update settings
Action and DescriptionMenu Item
Select this option from the settings menuto manually preform a needed update.Request Update
Select this option from the settings menuto disable automatic updates.Disable Updates
Doing so also disables the use of MobileApps on SYNC.
USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from yourdigital music player over your vehicle'sspeaker system using the system's mediamenu or voice commands. You can alsosort and play your music by specificcategories, such as artist and album.
Note:The system is capable of indexing upto 15,000 songs.
SYNC is capable of hosting nearly anydigital media player including: iPod, Zune,plays from device players, and most USBdrives. SYNC also supports audio formats,such as MP3, WMA, WAV and ACC.
Confirm that the USB device has beenformatted correctly and has the followingspecifications:
•USB 2.0.
•File format must be FAT16/32.
The format of the audio files on the USBdevice must be:
•MP3.
•Non DRM protected WMA.
•WAV.
•AAC.
Connecting Your Digital MediaPlayer to the USB Port
Note:If your digital media player has apower switch, make sure you switch it onbefore plugging it in.
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SYNC™