Audio System
General Information....................................313
Audio Unit - Vehicles With: Sony AM/FM/CD...................................................................314
Audio Unit - Vehicles With: AM/FM/CD...................................................................318
Audio Unit - Vehicles With: AM/FM/CD/SYNC/Satellite Radio.............................319
Digital Radio...................................................321
Satellite Radio..............................................324
USB Port.........................................................326
Media Hub......................................................326
SYNC™
General Information....................................327
Using Voice Recognition...........................329
Using SYNC™ With Your Phone.............331
SYNC™ Applications and Services......343
Using SYNC™ With Your MediaPlayer...........................................................348
SYNC™ Troubleshooting..........................357
SYNC™ 3
General Information...................................365
Home Screen.................................................378
Using Voice Recognition...........................379
Entertainment..............................................386
Climate............................................................396
Phone..............................................................399
Navigation.....................................................404
Electric Vehicle Information.....................413
Apps.................................................................434
Settings...........................................................436
SYNC™ 3 Troubleshooting.....................449
Accessories
Accessories.....................................................461
Extended Service Plan(ESP)
Extended Service Plan (ESP).................463
Ford Protect
Ford Protect..................................................465
Scheduled Maintenance
General Maintenance Information........467
Normal Scheduled Maintenance..........470
Special Operating Conditions ScheduledMaintenance..............................................473
Scheduled Maintenance Record............475
Appendices
End User License Agreement.................485
Type Approvals............................................509
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Table of Contents
Settings
Set to XXX % - Hold OK to ResetOil Life Reset
Auto or LastSettingsHeater – A/CClimate ControlRemote Start
Auto Heated orOffSteering Wheel
Auto or OffFront Defrost
Auto or OffRear Defrost
Auto or OffDriver Seat
Auto or OffPassenger Seat
5, 10 or 15 minutesDuration
On or OffQuiet Start
Enable or DisableSystem
On or OffSwitch Inhibit
Select number of yearsTire MobilityKit
On or OffRemote OpenWindows
On or OffRemote Close
On or OffCourtesy WipeWipers
On or OffRain Sensing
Hold OK to Create MyKeyCreate MyKeyMyKey
Always On or User Selectable911 Assist
Always On or User SelectableAdvancetrac
Choose desired speed or offMax Speed
Choose desired speed or offSpeed Minder
On or OffVolumeLimiter
Always On or User SelectableDo NotDisturb
Hold OK to Clear All MyKeysClear MyKeys
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Information Displays
Note:Remove any snow, ice or leaves fromthe air intake area at the base of thewindshield.
Note:To improve the time to reach comfortin hot weather, drive with the windowsslightly open for 2-3 minutes after start-upor until your vehicle airs out.
Automatic Climate Control
Note:Adjusting the settings when yourvehicle interior is extremely hot or cold isnot necessary. The system automaticallyadjusts to heat or cool the cabin to yourselected temperature as quickly as possible.For the system to function efficiently, theinstrument panel and side air vents shouldbe fully open.
Note:If you select AUTO during coldoutside temperatures, the system directsairflow to the windshield and side windowvents. In addition, the fan may run at aslower speed until the engine warms up.
Note:If you select AUTO during hot outsidetemperatures, or when the inside of thevehicle is hot, the system automatically usesrecirculated air to maximize interior cooling.When the interior reaches the selectedtemperature, the system automaticallyswitches to using outside air.
Heating the Interior Quickly
1. Press the AUTO button.
2. Adjust the temperature control to thedesired setting.
Recommended Settings forHeating
1. Press the AUTO button.
2. Adjust the temperature control to thedesired setting. Use 72°F (22°C) as astarting point, then adjust the settingas necessary.
Cooling the Interior Quickly
Press the MAX A/C button.
Recommended Settings forCooling
1. Press the AUTO button.
2. Adjust the temperature control to thedesired setting. Use 72°F (22°C) as astarting point, then adjust the settingas necessary.
Side Window Defogging in ColdWeather
1. Press the defrost button.
2. Adjust the temperature control to thedesired setting. Use 72°F (22°C) as astarting point, then adjust the settingas necessary.
HEATED WINDOWS AND
MIRRORS (If Equipped)
Heated Rear Window
Note:Make sure the engine is runningbefore operating the heated windows.
Press the button to clear theheated rear window of thin iceand fog. The heated rear windowwill automatically turn off after a shortperiod of time. Start the engine before youswitch the heated rear window on.
Note:Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.The vehicle warranty does not coverdamage caused to the heated rear windowgrid lines.
Heated Exterior Mirror (If Equipped)
When you switch the heated rear windowon, the heated exterior mirrors willautomatically turn on.
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Climate ControlE184884
Note:Do not remove ice from the mirrorswith a scraper or adjust the mirror glasswhen it is frozen in place.
Note:Do not clean the mirror housing orglass with harsh abrasives, fuel or otherpetroleum-based cleaning products.
CABIN AIR FILTER
Your vehicle is equipped with a cabin airfilter, which gives you and your passengersthe following benefits:
•It improves your driving comfort byreducing particle concentration.
•It improves the interior compartmentcleanliness.
•It protects the climate controlcomponents from particle deposits.
You can locate the cabin air filter behindthe glove box.
Note:Make sure you have a cabin air filterinstalled at all times. This prevents foreignobjects from entering the system. Runningthe system without a filter in place couldresult in degradation or damage to thesystem.
Replace the filter at regular intervals. SeeScheduled Maintenance (page 467).
For additional cabin air filter information,or to replace the filter, see an authorizeddealer.
REMOTE START (If Equipped)
You can switch this feature on or off andadjust the settings using the informationdisplay.
The system adjusts the interiortemperature depending on your chosensettings during remote start.
You cannot adjust the climate controlsetting during remote start operation.When you switch the ignition on, theclimate control system will return to theprevious settings. You can now makeadjustments.
You can switch on certainvehicle-dependent features when needed,such as:
•Heated seats.
•Cooled seats.
•Heated steering wheel.
•Heated mirrors.
•Heated rear window.
Automatic Settings
In hot weather, the system is set to 72°F(22°C). The cooled seats are set to high(if available, and selected to AUTO in theinformation display).
In moderate weather, the system eitherheats or cools (based on previoussettings). The rear defroster, heatedmirrors and heated or cooled seats do notautomatically turn on.
In cold weather, the system is set to 72°F(22°C). The heated seats are set to high(if available, and selected to AUTO in theinformation display). The heated rearwindow and heated mirrors automaticallyturn on.
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Climate Control
CLIMATE CONTROLLED SEATS
(If Equipped)
Heated Seats
WARNING
Persons who are unable to feel painto the skin because of advanced age,chronic illness, diabetes, spinal cordinjury, medication, alcohol use, exhaustion,or other physical conditions, must exercisecare when using the seat heater. The seatheater may cause burns even at lowtemperatures, especially if used for longperiods of time. Do not place anything onthe seat that insulates against heat, suchas a blanket or cushion, because this maycause the seat heater to overheat. Do notpuncture the seat with pins, needles, orother pointed objects because this maydamage the heating element which maycause the seat heater to overheat. Anoverheated seat may cause seriouspersonal injury.
Do not do the following:
•Place heavy objects on the seat.
•Operate the seat heater if water or anyother liquid spills on the seat. Allow theseat to dry thoroughly.
•Operate the heated seats unless theengine is running. Doing so can causethe battery to lose charge.
Press the heated seat symbol to cyclethrough the various heat settings and off.More indicator lights indicate warmersettings.
Cooled Seats
The cooled seats will only function whenthe engine is running.
To operate the cooled seats:
Press the cooled seat symbol to cyclethrough the various cooling settings andoff. More indicator lights indicate coolersettings.
If the engine falls below 350 RPM whilethe cooled seats are on, the feature willturn itself off. You will need to reactivateit.
Climate controlled seat air filterreplacement
Your vehicle is equipped with lifetime airfilters that are integrated with the seats.Regular maintenance or replacement isnot needed.
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SeatsE146322 E146309
To adjust this setting press the voice button, when prompted say:
Action and DescriptionVoice Command
voice settings
Then any of the following:
When enabled, this feature will prompt youto confirm any voice initiated call commandprior to the call being placed.
phone confirmation on
The system will make a best guess; youmay still occasionally be asked to confirmsettings.
phone confirmation off
Changing the Voice Settings
In addition to using voice commands tochange the voice settings, you can also usethe menu in the audio display.
To change the voice settings press theMenu button then select:
Menu Item
SYNC-Settings
Voice settings
Note:Depending on the current climatecontrol settings, the fan speed mayautomatically go down while issuing voicecommands or while making and receivingphone calls via SYNC to reduce the amountof background noise in the vehicle. The fanspeed will automatically return to normaloperation once the voice session ends. Fanspeed can also be adjusted normally duringa voice session, simply press fan buttons (orturn fan knob) to increase or decrease fanspeed to desired setting.
To disable this automatic fan speedreduction feature during voice sessions,press and hold the climate control AC andRecirculated air buttons simultaneously,release and then increase fan speed within2 seconds. To re-enable this feature, repeatthe above sequence.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cellular phone'sfunctionality. At a minimum, most cellularphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
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SYNC™
Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.
Status BarA
This button is available on the main screens. Pressing ittakes you to the home screen view.HomeB
This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 436).
ClockC
This displays the current outside temperature.OutsideTemperatureD
You can touch any of the buttons on this bar to select afeature.Feature BarE
The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
The Status Bar
Additional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.
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SYNC™ 3
•Power: Switch the audio system onand off.
•VOL: Control the volume of playingaudio.
•Seek and Tune: se as you normallywould in audio modes.
•Eject: Eject a CD from the audiosystem.
•SOURCE or MEDIA: Press repeatedlyto advance through available mediamodes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 313).
•DISP: Switch the display on or off. Youcan also touch the screen to switch thedisplay back on.
•Temperature, fan and climatecontrol buttons: Control thetemperature, fan speed or settings ofthe climate control system. SeeClimate Control (page 116).
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
WARNINGS
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, by visiting:
Website
www.owner.ford.comwww.syncmyride.ca
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SYNC™ 3