ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise thefront wheels off the ground. When towingin this manner, the rear wheels can remainon the ground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This preventsdamage to the transmission.
Towing an all-wheel or four-wheel drivevehicle requires that all wheels be off theground, such as using a wheel lift anddollies or flatbed equipment. This preventsdamage to the transmission, all-wheel orfour-wheel drive system and vehicle.
TOWING POINTS
Due to local market requirements in somecountries, some vehicles may be equippedwith a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-inrecovery hook, it is located with the sparetire kit.
Installing the Recovery Hook
There is an installation point for therecovery hook located behind the fascia.
Note:The screw-in recovery hook has aleft-hand thread. Turn it counterclockwiseto install it. Make sure that the recovery hookis fully tightened.
Remove the recovery hook cover by pryingit off at the notch with a screwdriver orsimilar object.
Note:Use a soft cloth to cover the pryingtool. This helps prevent scratch marks tothe vehicle's paint.
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We recommend the following options foryour plug-in vehicle:
•Leave your vehicle plugged in. The 12Vbattery maintains power if left pluggedin. However, this periodically useselectricity from the household outlet.
•Connect a battery charger to your 12Vbattery and leave it on a continuous,slow charge.
•Disconnect the 12V battery. If your 12Vbattery is located in the luggagecompartment, do not fully shut theluggage compartment afterdisconnecting the 12V battery. Onlyleave the luggage compartment openif your vehicle is stored in a lockedlocation.
Brakes
•Make sure the brakes and parking brakerelease fully.
Tires
•Maintain recommended air pressure.
Miscellaneous
•Make sure you cover all linkages,cables, levers and pins under yourvehicle with grease to prevent rust.
•Move vehicles at least 25 ft (7.5 m)every 15 days to lubricate working partsand prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out ofstorage, do the following:
•Wash your vehicle to remove any dirtor grease film build-up on windowsurfaces.
•Check windshield wipers for anydeterioration.
•Check under the hood for any foreignmaterial that may have collectedduring storage such as mice or squirrelnests.
•Check the exhaust for any foreignmaterial that may have collectedduring storage.
•Check tire pressures and set tireinflation per the Tire Label.
•Check brake pedal operation. Driveyour vehicle 15 ft (4.5 m) back andforth to remove rust build-up.
•Check fluid levels (including coolantand gas) to make sure there are noleaks, and fluids are at recommendedlevels.
•If you remove the 12-volt battery, cleanthe cable ends and inspect.
Contact an authorized dealer if you haveany concerns or issues.
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Vehicle Care
TIRE SEALANT AND INFLATOR
KIT (If Equipped)
Note:The temporary mobility kit containsenough sealant compound in the canisterfor one tire repair only. See your authorizedFord dealer for replacement sealantcanisters.
The kit is located under the load floor inthe trunk. The kit consists of an aircompressor to re-inflate the tire and acanister of sealing compound that willeffectively seal most punctures caused bynails or similar objects. This kit will providea temporary tire repair allowing you to driveyour vehicle up to 120 mi (200 km) at amaximum speed of 50 mph (80 km/h) toreach a tire service location.
Air compressor (inside)A
Selector switchB
On and off buttonC
Air pressure gaugeD
Sealant bottle and canisterE
Dual purpose hose: air and repairF
Tire valve connectorG
Accessory power plugH
Casing/housingI
Bike/raft/sports ball adaptersJ
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General Information
WARNING
Failure to follow these guidelinescould result in an increased risk ofloss of vehicle control, injury or death.
Note:Do not use the kit if a tire has becomeseverely damaged. Only punctures locatedwithin the tire tread can be sealed with thekit.
Do not attempt to repair punctures largerthan ¼ inch (6 millimeters) or damage tothe tire's sidewall. The tire may notcompletely seal.
Loss of air pressure may adversely affecttire performance. For this reason:
Note:Do not drive the vehicle above50 mph (80 km/h).
Note:Do not drive further than 120 mi(200 km). Drive only to the closestauthorized Ford dealer or tire repair shop tohave your tire inspected.
•Drive carefully and avoid abruptsteering maneuvers.
•Periodically monitor tire inflationpressure in the affected tire; if the tireis losing pressure, have the vehicletowed.
•Read the information in the Tips forUse of the Kit section to make sure safeoperation of the kit and your vehicle.
Tips for Use of the Kit
To ensure safe operation of the kit:
•Read all instructions and cautions fully.
•Before operating the kit, make sureyour vehicle is safely off the road andaway from moving traffic. Turn on thehazard lights.
•Always set the parking brake to ensurethe vehicle doesn't move unexpectedly.
•Do not remove any foreign objects,such as nails or screws, from the tire.
•When using the kit, leave the enginerunning (only if the vehicle is outdoorsor in a well-ventilated area) so thecompressor does not drain thevehicle's battery.
•Do not allow the compressor tooperate continuously for more than 15minutes. This will help prevent thecompressor from overheating.
•Never leave the kit unattended duringoperation.
•Sealant compound contains latex.Those with latex sensitivities shoulduse appropriate precautions to avoidan allergic reaction.
•Keep the kit away from children.
•Only use the kit when the ambienttemperature is between -22°F (-30°C)and 158°F (70°C).
•Only use the sealing compound beforethe use-by date. The use-by date is ona label on the sealant canister and canbe seen through the rectangularviewing window on the bottom of thecompressor. Check the use-by dateregularly and replace the canister afterfour years of non-use.
•Do not store the kit unsecured insidethe passenger compartment of thevehicle as it may cause injury during asudden stop or crash. Always store thekit in its original location.
•After sealant use, the tire pressuremonitoring system sensor and valvestem on the wheel must be replacedby an authorized Ford dealer.
•Operating the kit could cause anelectrical disturbance in radio, CD, andDVD player operation.
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Wheels and Tires
* When inflation only is requiredfor a tire or other objects, theselector must be in the Airposition.
What to do when a Tire IsPunctured
A tire puncture within the tire's tread areacan be repaired in two stages with the kit.
•In the first stage, the tire will bereinflated with a sealing compoundand air. After the tire has been inflated,you will need to drive the vehicle ashort distance (about 4 miles [6kilometers]) to distribute the sealantin the tire.
•In the second stage, you will need tocheck the tire pressure and adjust, ifnecessary, to the vehicle's specifiedtire inflation pressure.
First Stage: Reinflating the Tirewith Sealing Compound and Air
WARNINGS
Do not stand directly over the kitwhile inflating the tire. If you noticeany unusual bulges or deformationsin the tire's sidewall during inflation, stopand call roadside assistance.
If the tire does not inflate to therecommended tire pressure within15 minutes, stop and call roadsideassistance.
Do not run the engine during kitoperation unless the vehicle isoutdoors or in a well-ventilated area.
Preparation: Park the vehicle in a safe, leveland secure area, away from moving traffic.
Turn the hazard lights on. Apply the parkingbrake and turn the engine off. Inspect theflat tire for visible damage.
Sealant compound contains latex. Useappropriate precautions to avoid anyallergic reactions.
Do not remove any foreign object that haspierced the tire. If a puncture is located inthe tire sidewall, stop and call roadsideassistance.
1. Remove the valve cap from the tirevalve.
2. Unwrap the dual purpose hose (blacktube) from the back of the compressorhousing.
3. Fasten the hose to the tire valve byturning the connector clockwise.Tighten the connection securely.
4. Plug the power cable into the 12-voltpower point in the vehicle.
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5. Remove the warning sticker found onthe casing/housing and place it on thetop of the instrument panel or thecenter of the dash.
6. Start the vehicle leave the enginerunning so the compressor does notdrain the vehicle’s battery.
7. Turn dial (A) clockwise to the sealantposition. Turn the kit on by pressing theon/off button (B).
8.Inflate the tire to the pressure listed onthe tire label located on the driver'sdoor or the door jamb area. The initialair pressure gauge reading may indicatea value higher than the label pressurewhile the sealing compound is beingpumped into the tire. This is normal andshould be no reason for concern. The
pressure gauge reading will indicatethe tire inflation pressure after about30 seconds of operation. The final tirepressure should be checked with thecompressor turned OFF in order to getan accurate pressure reading.
9. When the recommended tire pressureis reached, turn off the kit, unplug thepower cable, and disconnect the hosefrom the tire valve. Re-install the valvecap on the tire valve and return the kitto the stowage area.
10.Immediately and cautiously, drive thevehicle 4 miles (6 kilometers) todistribute the sealant evenly insidethe tire. Do not exceed 50 mph (80km/h).
11.After 4 miles (6 kilometers), stop andcheck the tire pressure. See Secondstage: Checking tire pressure.
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Note:If you experience any unusualvibration, ride disturbance or noise whiledriving, reduce your speed until you cansafely pull off to the side of the road to callfor roadside assistance. Note: Do notproceed to the second stage of thisoperation.
Second Stage: Checking TirePressure
WARNINGS
If you are proceeding from the FirstStage: Re-inflating the Tire withSealing Compound and Air sectionand have injected sealant in the tire andthe pressure is below 20 psi (1.4 bar),continue to the next step.
The power plug may get hot after useand should be handled carefullywhile unplugging.
Check the air pressure of your tires asfollows:
1. Remove the valve cap from the tirevalve.
2. Firmly screw the air compressor hoseonto the valve stem by turningclockwise.
3.Push and turn the dial clockwise to theair position.
4.If required, turn on the compressor andadjust the tire to the recommendedinflation pressure shown on the tirelabel located on the driver's door ordoor jamb area. The tire pressureshould be checked with thecompressor turned OFF in order to getan accurate pressure reading.
5. Unplug the hoses, re-install the valvecap on the tire and return the kit to thestowage area.
What to do after the Tire has beenSealed
After using the kit to seal your tire, you willneed to replace the sealant canister.Sealant canisters and spare parts can beobtained at an authorized Ford dealer.Empty sealant canisters may be disposedof at home. However, canisters stillcontaining liquid sealant should bedisposed of by your local authorized Forddealer or tire dealer, or in accordance withlocal waste disposal regulation.
Note:After the sealing compound has beenused, the maximum vehicle speed is 50 mph(80 km/h) and the maximum drivingdistance is 120 mi (200 km). The sealed tireshould be inspected immediately.
You can check the tire pressure any timewithin the 120 mi (200 km) by performingthe steps listed previously in the Secondstage: Checking Tire Pressure procedure.
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