Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 354).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
380).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Footnote
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty
from the accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories, equipment,
passengers and luggage to your vehicle:
• Do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult an
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of radio transmitter-equipped mobile
communications systems, for example,
two-way radios, telephones and theft
alarms. Any such equipment should
comply with the Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations, and an authorized
dealer should install this equipment. •
An authorized dealer should install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized dealer add any
non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect Extended Service Plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect Extended Service Plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
Extended Service Plan. With Ford Protect
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
Extended Service Plans with different
levels of coverage. Ask your authorized
dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect Extended Service Plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect Extended Service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
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Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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B
Battery
See: Changing the 12V Battery...................... 223
Blind Spot Information System..............169
Switching the System Off and On.................171
System Errors......................................................... 171
Using the System................................................ 170
Body Styling Kits..........................................244
Bonnet Lock See: Opening and Closing the Hood............212
Booster Seats..................................................24 Types of Booster Seats...................................... 24
Brake Fluid Check........................................222
Brakes...............................................................145 General Information.......................................... 145
Breaking-In.....................................................186
Bulb Specification Chart...........................233
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications - 1.0L EcoBoost™..................................................275
Alternative Engine Oil for Extremely Cold Climates............................................................ 277
Capacities............................................................. 275
Specifications...................................................... 275
Capacities and Specifications - 2.0L.................................................................278
Alternative Engine Oil for Extremely Cold Climates............................................................ 281
Capacities............................................................. 278
Specifications...................................................... 279
Capacities and Specifications................269
Car Wash See: Cleaning the Exterior.............................. 238
Catalytic Converter
......................................132
Driving with a Catalytic Converter................132
Center Console
................................................117
Changing a Bulb...........................................228 Front Fog Lamp.................................................. 230
Headlamp
............................................................. 228
LED Rear Lamps................................................. 233
Rear Lamps - 4 Door.......................................... 231
Rear Lamps - 5 Door......................................... 232Replacing Licence Plate and High Mounted
Brake Lamp Bulbs......................................... 233
Changing a Fuse...........................................210 Fuses....................................................................... 210
Changing a Road Wheel...........................264 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 264
Tire Change Procedure.................................... 265
Changing the 12V Battery.........................223
Changing the Engine Air Filter.................235
Changing the Front Wiper Blades
.........224
Changing the Windshield Wiper
Blades................................................................ 225
Service Position.................................................. 225
Changing the Rear Wiper Blades...........225
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys....................................... 57
Number of MyKeys............................................... 57
Checking the Wiper Blades......................224
Child Restraint and Seatbelt Maintenance.................................................35
Child Restraint Positioning
.........................26
Child Safety.......................................................16 General Information............................................. 16
Child Safety Locks..........................................27 Left-Hand Side..................................................... 28
Right-Hand Side................................................... 28
Cleaning Leather Seats..............................241
Cleaning Products
........................................237
Cleaning the Engine....................................239
Cleaning the Exterior..................................238 Exterior Chrome Parts...................................... 238
Exterior Plastic Parts........................................ 238
Stripes or Graphics............................................ 238
Underbody........................................................... 239
Under Hood......................................................... 239
Cleaning the Instrument Panel and Instrument Cluster Lens..........................241
Cleaning the Interior
...................................240
Cleaning the Wheels..................................242
Cleaning the Windows and Wiper Blades...........................................................240
Clearing All MyKeys
.......................................56
Climate Control.............................................103
Clutch Fluid Check - Manual Transmission...............................................222
Cold Weather Precautions
........................186
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Hill Start Assist..............................................146
Switching the System On and Off................147
Using Hill Start Assist........................................ 147
Hints on Controlling the Interior Climate..........................................................106
Cooling the Interior Quickly............................. 107
General Hints....................................................... 106
Heating the Interior Quickly............................ 106
Recommended Settings for Cooling ..........107
Recommended Settings for Heating..........107
Side Window Defogging in Cold Weather............................................................ 108
Hints on Driving With Anti-Lock Brakes............................................................145
Home Screen.................................................347
Hood Lock See: Opening and Closing the Hood............212
I
Ignition Switch................................................118
In California (U.S. Only).............................195
Information Display Control........................71
Information Displays
......................................91
General Information............................................. 91
Information Messages
.................................95
Installing Child Restraints.............................17 Child Seats............................................................... 17
Using Lap and Shoulder Belts.......................... 18
Using Lower Anchors and Tethers for Children (LATCH)............................................ 20
Using Tether Straps............................................. 22
Instrument Cluster
........................................86
Instrument Lighting Dimmer......................77
Interior Lamps
.................................................79
Front Interior Lamps (If Equipped)...............79
Interior Luggage Compartment Release - 4-Door..........................................................65
Interior Mirror...................................................84
Introduction.........................................................7
J
Jump Starting the Vehicle..........................191 Connecting the Jumper Cables...................... 191
Jump Starting....................................................... 192
Preparing Your Vehicle....................................... 191
Removing the Jumper Cables........................ 192K
Keyless Entry
...................................................64
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 64
Keyless Starting.............................................118 Failure to Start...................................................... 119
Fast Restart.......................................................... 120
Starting Your Vehicle.......................................... 119
Stopping the Engine When Your Vehicle is Moving............................................................... 120
Stopping the Engine When Your Vehicle is Stationary......................................................... 120
Switching the Ignition On to Accessory Mode.................................................................... 119
Keys and Remote Controls.........................47
L
Lane Keeping System
.................................165
Switching the System On and Off...............166
Lighting Control
...............................................75
Headlamp Flasher................................................ 76
High Beams............................................................. 75
Parking Lamps....................................................... 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
.................................................176
Load Limit........................................................176 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 181
Vehicle Loading - with and without a Trailer.................................................................. 176
Locking and Unlocking.................................59 Activating Intelligent Access........................... 60
Autolock................................................................... 61
Autounlock............................................................. 62
Battery Saver......................................................... 62
Disabled Intelligent Access Keys..................... 61
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 62
Opening the Liftgate or Luggage Compartment................................................... 63
Power Door Locks................................................ 59
Remote Control.................................................... 59
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
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