2017 FORD FLEX key
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Voice command issues
Possible solution
Possible cause
Issue
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
432
Flex (), enUSA, First Printing SYNC™ 3
Page 486 of 496
A
A/C
See: Climate Control.......................................... 116
About This Manual...........................................7
ABS See: Brakes............................................................ 175
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 175
Accessories....................................................435 Exterior Style....................................................... 435
Interior Style........................................................ 435
Lifestyle................................................................. 435
Peace of Mind..................................................... 435
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............189
Active Park Assist..........................................181 Automatic Steering into Parking
Space................................................................. 183
Deactivating the Park Assist Feature..........183
Troubleshooting the System.......................... 184
Using Active Park Assist................................... 182
Adaptive Headlamps
...................................85
Adjusting the Headlamps........................259
Horizontal Aim Adjustment.......................... 260
Vertical Aim......................................................... 259
Adjusting the Pedals
.....................................78
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................75
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................75
Easy Entry and Exit Feature.............................. 76
End of Travel Position......................................... 76
Memory Feature.................................................... 76
AFS See: Adaptive Headlamps................................ 85
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 116
Air Filter See: Changing the Engine Air Filter.............265 Alarm
See: Anti-Theft Alarm......................................... 74
All-Wheel Drive.............................................168
Ambient Lighting
............................................87
Anti-Theft Alarm............................................74
Arming the Alarm................................................. 74
Disarming the Alarm........................................... 74
Appendices....................................................457
Apps
.................................................................407
........................................................................\
.......... 407
SiriusXM Traffic and Travel Link.................. 409
At a Glance........................................................16
Audible Warnings and Indicators.............97 Headlamps On Warning Chime..................... 98
Key in Ignition Warning Chime......................... 97
Keyless Warning Alert........................................ 98
Parking Brake On Warning Chime.................98
Audio Control
...................................................76
MEDIA....................................................................... 76
Seek, Next or Previous........................................ 76
Audio System.................................................313 General Information.......................................... 313
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
..............................314
Menu Structure.................................................... 316
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................318
Audio Unit - Vehicles With: Sony AM/ FM/CD............................................................319
Autolamps
........................................................83
Windshield Wiper Activated
Headlamps........................................................ 83
Automatic Climate Control........................117
Automatic Climate Control - Vehicles With: Premium AM/FM/CD....................119
Automatic Transmission
...........................164
Automatic Transmission Adaptive
Learning............................................................. 167
Brake-Shift Interlock......................................... 166
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 167
SelectShift Automatic ™
Transmission................................................... 164
Understanding the Positions of Your Automatic Transmission............................ 164
Automatic Transmission Fluid Check
............................................................254
Adding Transmission Fluid ............................ 255
483
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Checking the Transmission Fluid
Level................................................................... 254
Autowipers........................................................79
Auxiliary Power Points................................145 110 Volt AC Power Point................................... 145
12 Volt DC Power Point..................................... 145
Locations............................................................... 145
AWD See: All-Wheel Drive......................................... 168
B
Battery See: Changing the 12V Battery..................... 256
Blind Spot Information System..............195
Switching the System Off and On...............196
System Errors....................................................... 196
System Limitations............................................ 196
Using the System............................................... 195
Bonnet Lock See: Opening and Closing the Hood..........244
Booster Seats..................................................28 Types of Booster Seats...................................... 29
Brake Fluid Check........................................255
Brakes................................................................175 General Information........................................... 175
Breaking-In......................................................217
Bulb Specification Chart...........................263
C
Cabin Air Filter................................................124
California Proposition 65..............................11
Capacities and Specifications - 3.5L Duratec.........................................................304
Alternative Engine Oil for Extremely Cold Climates........................................................... 307
Specifications..................................................... 304
Capacities and Specifications - 3.5L Ecoboost™.................................................308
Alternative Engine Oil for Extremely Cold Climates............................................................ 312
Specifications..................................................... 309
Capacities and Specifications................299
Cargo Nets
.....................................................203
Car Wash See: Cleaning the Exterior.............................. 266Center Console
..............................................147
Console Refrigerator and Freezer.................147
Second Row Center Console.......................... 147
Changing a Bulb..........................................260 Brake and Rear Lamps, Rear Direction
Indicator and Reversing Lamp.................262
Front Direction Indicator and Front Parking Lamp.................................................................. 261
Front Fog Lamp.................................................. 262
Headlamp.............................................................. 261
Headlamp Low Beam and Headlamp High Beam.................................................................. 261
LED Lamps........................................................... 263
License Plate Lamp.......................................... 263
Changing a Fuse...........................................242 Fuses....................................................................... 242
Changing a Road Wheel
...........................293
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 293
Tire Change Procedure.................................... 294
Changing the 12V Battery.........................256
Changing the Engine Air Filter................265
Changing the Wiper Blades
.....................258
Front Wiper Blades........................................... 258
Rear Window Wiper Blade............................. 259
Checking MyKey System Status..............60
Checking the Wiper Blades
.....................258
Child Restraint and Seatbelt Maintenance..................................................41
Child Restraint Positioning
.........................30
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks..........................................32 Left-Hand Side...................................................... 33
Right-Hand Side................................................... 33
Cleaning Leather Seats
.............................270
Cleaning Products.......................................266 Materials............................................................... 266
Cleaning the Engine
...................................268
Cleaning the Exterior..................................266 Exterior Chrome Parts...................................... 267
Exterior Plastic Parts......................................... 267
Stripes or Graphics............................................ 267
Underbody............................................................ 267
Under Hood.......................................................... 267
Cleaning the Instrument Panel and Instrument Cluster Lens........................269
Cleaning the Interior
...................................269
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Cleaning the Wheels..................................270
Cleaning the Windows and Wiper Blades...........................................................268
Clearing All MyKeys
.......................................59
Climate.............................................................391
Climate Control
..............................................116
Climate Controlled Seats..........................139 Cooled Seats........................................................ 139
Heated Seats........................................................ 139
Collision Warning System........................200 PRINCIPLE OF OPERATION.......................... 200
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey...........................................58
Programming/Changing Configurable
Settings............................................................... 58
Cross Traffic Alert
.........................................197
False Alerts........................................................... 199
Switching the System Off and On...............199
System Errors....................................................... 199
System Lights, Messages and Audible Alerts.................................................................. 198
System Limitations............................................ 199
Using the System................................................ 197
Cruise Control
...................................................77
Principle of Operation...................................... 188
Type 1........................................................................\
. 77
Type 2........................................................................\
77
Cruise control See: Using Cruise Control................................188
Customer Assistance
.................................226
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps............................85
Direction Indicators
.......................................86
Lane Change.......................................................... 86
Doors and Locks.............................................63
Driver and Passenger Airbags...................45 Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 45
Driving Aids.....................................................195
Driving Hints
....................................................217 Driving Through Water................................218
DRL
See: Daytime Running Lamps......................... 85
E
Economical Driving.......................................217
Emission Control System...........................161 On-Board Diagnostics (OBD-II).................... 162
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 162
End User License Agreement..................457 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 457
Engine Block Heater....................................153 Using the Engine Block Heater...................... 154
Engine Coolant Check...............................250 Adding Coolant.................................................. 250
Coolant Change.................................................. 252
Engine Coolant Temperature Management.................................................. 253
Fail-Safe Cooling................................................ 252
Recycled Coolant................................................ 251
Severe Climates.................................................. 251
Engine Immobilizer See: Passive Anti-Theft System..................... 73
Engine Oil Check
..........................................248
Adding Engine Oil.............................................. 248
Engine Oil Dipstick......................................248
Engine Specifications - 3.5L Duratec
.........................................................299
Drivebelt Routing............................................... 299
Engine Specifications - 3.5L Ecoboost™
.................................................299
Drivebelt Routing.............................................. 300
Entertainment...............................................381 AM/FM Radio...................................................... 382
Apps....................................................................... 390
Bluetooth Stereo or USB................................ 389
CD (If equipped)................................................ 388
HD Radio ™ Information (If
Available)........................................................ 385
SIRIUS® Satellite Radio (If Activated)........................................................ 383
Sources................................................................... 381
Supported Media Players, Formats and Metadata Information................................ 390
USB Ports............................................................. 390
485
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Second Row Heated Seats.............................
138
Heated Steering Wheel................................77
Heated Windows and Mirrors...................123
Heated Exterior Mirror....................................... 124
Heated Rear Window........................................ 123
Heating See: Climate Control.......................................... 116
Hints on Controlling the Interior Climate..........................................................120
Cooling the Interior Quickly.............................. 121
General Hints....................................................... 120
Heating the Interior Quickly............................. 121
Recommended Settings for Cooling...........122
Recommended Settings for Heating............121
Side Window Defogging in Cold Weather............................................................. 122
Hints on Driving With Anti-Lock Brakes.............................................................175
Home Screen.................................................373
Hood Lock See: Opening and Closing the Hood..........244
I
Ignition Switch
...............................................149
In California (U.S. Only).............................227
Information Display Control........................77
Information Displays....................................99 General Information........................................... 99
Information Messages................................107 Adaptive Cruise Control.................................. 108
AdvanceTrac ™.................................................... 108
Alarm...................................................................... 108
Automatic Engine Shutdown........................ 109
AWD........................................................................\
109
Battery and Charging System......................... 110
Blind Spot Information and Cross Traffic Alert System..................................................... 110
Brake System......................................................... 111
Collision Warning System.................................. 111
Doors and Locks.................................................... 111
Fuel........................................................................\
.... 112
Keys and Intelligent Access............................. 112
Maintenance.......................................................... 112
MyKey....................................................................... 113
Park Aid................................................................... 114
Power Steering..................................................... 114
Seats........................................................................\
. 114Tire Pressure Monitoring System...................
115
Towing...................................................................... 115
Traction Control................................................... 115
Transmission......................................................... 115
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 25
Using Tether Straps............................................. 26
Instrument Cluster
.........................................93
Instrument Lighting Dimmer.....................84
Instrument Panel Overview........................16
Interior Lamps.................................................86 Front Row Map Lamps...................................... 86
Second Row Map Lamps.................................. 87
Interior Mirror
....................................................91
Auto-Dimming Mirror........................................... 91
Introduction.........................................................7
J
Jump Starting the Vehicle
.........................222
Connecting the Jumper Cables..................... 222
Jump Starting...................................................... 223
Preparing Your Vehicle..................................... 222
Removing the Jumper Cables....................... 223
K
Keyless Entry
....................................................70
SECURICODE™ Keyless Entry
Keypad................................................................. 70
Keyless Starting
............................................149
Ignition Modes..................................................... 150
Keys and Remote Controls.........................52
L
Lighting Control..............................................82 Headlamp Flasher............................................... 83
High Beams............................................................ 82
Lighting
..............................................................82
General Information............................................ 82
Load Carriers See: Roof Racks and Load Carriers............203
Load Carrying
................................................203
487
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Load Limit......................................................203
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 208
Vehicle Loading - with and without a Trailer................................................................. 203
Locking and Unlocking.................................63 Activating Intelligent Access........................... 64
Autolock.................................................................. 65
Autounlock ............................................................ 65
Battery Saver......................................................... 66
Enabling or Disabling Autolock and Autounlock........................................................ 65
Illuminated Entry.................................................. 66
Illuminated Exit..................................................... 66
Locking and Unlocking the Doors with the Key Blade............................................................ 63
Opening a Rear Door From the Inside..........64
Power Door Locks................................................ 63
Remote Control.................................................... 63
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 64
Smart Unlocks for Intelligent Access Keys...................................................................... 64
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance.................................................244 General Information......................................... 244
Manual Climate Control..............................116
Manual Liftgate
..............................................66
Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................128 Lumbar Adjustment.......................................... 129
Moving the Seat Backward and Forward............................................................. 128
Recline Adjustment........................................... 128
Media Hub
......................................................320
Memory Function.........................................130 Easy Entry and Exit Feature............................. 131
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 131
Saving a PreSet Position................................. 130Message Center
See: Information Displays................................. 99
Mirrors See: Heated Windows and Mirrors...............123
See: Windows and Mirrors............................... 88
Mobile Communications Equipment.......13
Moonroof............................................................91 Bounce-Back......................................................... 92
Opening and Closing the Moonroof..............92
Venting the Moonroof........................................ 92
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™..................................................301
MyKey Troubleshooting
................................61
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation......................................................399 cityseeker............................................................. 406
Destination Mode............................................... 401
Map Mode............................................................ 399
Navigation Map Updates................................ 407
Navigation Menu............................................... 404
SiriusXM Traffic and Travel Link................... 407
Waypoints............................................................ 405
Normal Scheduled Maintenance..........442 Intelligent Oil-Life Monitor™........................ 442
Normal Maintenance Intervals..................... 443
O
Oil Change Indicator Reset
......................249
Oil Check See: Engine Oil Check...................................... 248
Opening and Closing the Hood..............244 Closing the Hood............................................... 245
Opening the Hood............................................. 244
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual...........231
Overhead Console
.......................................148
P
Parking Aids
...................................................180
Principle of Operation...................................... 180
488
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Parking Brake..................................................176
Passive Anti-Theft System.........................73
SecuriLock®........................................................... 73
PATS See: Passive Anti-Theft System..................... 73
Pedals.................................................................78
Perchlorate.........................................................11
Personal Safety System ™..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................393 During a Phone Call.......................................... 397
Making Calls........................................................ 396
Pairing Your Cell Phone for the First Time................................................................... 393
Phone Menu........................................................ 394
Receiving Calls.................................................... 397
Smartphone Connectivity.............................. 398
Text Messaging.................................................. 398
Post-Crash Alert System..........................224
Power Door Locks See: Locking and Unlocking............................. 63
Power Liftgate.................................................67 Hands-Free Feature............................................ 70
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Setting the Liftgate Open Height.................. 69
Stopping the Liftgate Movement.................. 69
Power Seats....................................................129 Power Lumbar..................................................... 130
Power Steering Fluid Check.....................256
Power Windows.............................................88 Accessory Delay................................................... 88
Bounce-Back......................................................... 88
One-Touch Down................................................ 88
One-Touch Up...................................................... 88
Window Lock......................................................... 88
Protecting the Environment........................15
R
Rear Parking Aid...........................................180
Rear Passenger Climate Controls...........123
Rear Seats
........................................................131
Adjusting the Rear Seats................................... 131
Rear View Camera
.......................................185
Using the Rear View Camera System.........185 Rear View Camera
See: Rear View Camera.................................... 185
Rear Window Wiper and Washers..........80 Rear Camera Washer........................................... 81
Rear Window Washer.......................................... 81
Rear Window Wiper............................................ 80
Recommended Towing Weights............210
Refueling..........................................................157 System Warnings................................................ 159
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
..................................................124
Automatic Settings............................................ 124
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance..................................220 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 221
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 221
Vehicles Sold in the United States: Getting Roadside Assistance................................... 220
Vehicles Sold in the United States: Using Roadside Assistance................................... 220
Roadside Emergencies
..............................220
Roof Racks and Load Carriers................203
Running-In See: Breaking-In................................................... 217
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Running Out of Fuel....................................156
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™............................................49
Safety Precautions.......................................155
Scheduled Maintenance Record............447
Scheduled Maintenance..........................439
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats..................................................................125
Security...............................................................73
Settings............................................................410 911 Assist................................................................ 415
Ambient Lighting............................................... 420
Bluetooth............................................................... 412
Clock........................................................................\
. 411
Display.................................................................... 421
General................................................................... 419
Media Player.......................................................... 411
Mobile Apps......................................................... 418
Navigation............................................................. 416
Phone...................................................................... 412
Radio....................................................................... 415
Sound..................................................................... 410
Valet Mode........................................................... 422
Vehicle................................................................... 420
Voice Control....................................................... 422
Wi-Fi....................................................................... 420
Side Airbags
.....................................................48
Sitting in the Correct Position..................125
Snow Chains See: Using Snow Chains................................. 289
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12Special Operating Conditions Scheduled
Maintenance..............................................445
Exceptions........................................................... 446
Speed Control See: Cruise Control............................................ 188
Stability Control
............................................178
Principle of Operation....................................... 178
Starter Switch See: Ignition Switch........................................... 149
Starting a Gasoline Engine.......................150 Automatic Engine Shutdown......................... 152
Failure to Start..................................................... 152
Guarding Against Exhaust Fumes................153
Important Ventilating Information...............153
Stopping the Engine When Your Vehicle is Moving................................................................ 153
Stopping the Engine When Your Vehicle is Stationary......................................................... 152
Vehicles with an Ignition Key......................... 150
Vehicles with Keyless Start.............................. 151
Starting and Stopping the Engine
.........149
General Information.......................................... 149
Steering..........................................................200 Electric Power Steering................................... 200
Steering Wheel................................................75
Storage Compartments
.............................147
Sunroof See: Moonroof........................................................ 91
Sun Visors
..........................................................91
Illuminated Vanity Mirror.................................... 91
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary
.............................................7
SYNC™ 3.......................................................360
General Information......................................... 360
SYNC™ 3 Troubleshooting......................422
SYNC™ Applications and Services........................................................339
911 Assist............................................................... 339
SYNC™ AppLink ™
......................................341
SYNC Mobile Apps............................................. 341
SYNC™.............................................................321 General Information........................................... 321
SYNC™ Troubleshooting
..........................352
490
Flex (), enUSA, First Printing Index