
•
Use a quality wax that does not contain
abrasives.
• Follow the manufacturer ’s instructions
to apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles.
• Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage. •
Never wash or rinse any ignition coil,
spark plug wire or spark plug well, or
the area in and around these locations.
• Cover the battery, power distribution
box, and air filter assembly to prevent
water damage when cleaning the
engine.
CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmental
fallout can result in windshield and wiper
blade contamination. Dirty windshield and
wipers will result in poor windshield wiper
operation. Keep the windshield and wiper
blades clean to maintain windshield wiper
performance.
To clean the windshield and wiper blades:
• Clean the windshield with a
non-abrasive glass cleaner. When
cleaning the interior of the windshield,
avoid getting any glass cleaner on the
instrument panel or door panels. Wipe
any glass cleaner off these surfaces
immediately.
• For windshields contaminated with
tree sap, chemicals, wax or bugs, clean
the entire windshield using steel wool
(no greater than 0000 grade) in a
circular motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
268
Flex (), enUSA, First Printing Vehicle Care

Defrost: A pop up appears on the screen to display the defrost options.
C
MAX Defrost:
Touch the button to maximize defrosting. Outside air flows
through the windshield vents, the fan automatically adjusts to the highest speed
and the temperature dial returns to the full heat position. You can use this
setting to defog or clear a thin covering of ice from the windshield. The heated
rear window also automatically turns on when you select MAX Defrost.
Defrost: Touch to clear the windshield of fog and thin ice. Touch again to return
to the previous airflow selection. When on, defrost provides outside air to reduce
window fogging and distributes air through the windshield defroster vents and
demister vents.
Note:
To prevent window fogging, you cannot select recirculated air when
Defrost is on.
Heated rear window: Turns the heated rear window on and off. See the Heated
Windows and Mirrors chapter in your owner manual.
AUTO:
Touch the button to switch on automatic operation. Select the desired
temperature using the temperature control. The system adjusts fan speed, air
distribution, air conditioning operation, and selects outside air or recirculated
air to heat or cool the vehicle in order to maintain the desired temperature.
D
Power:
Touch the button to switch the system on and off. Switching off the
climate control system prevents outside air from entering the vehicle.
E
DUAL:
This button lights up when the passenger controls are active. To switch
the dual zone operation off and link the passenger temperature to the driver
temperature, touch the DUAL button to switch it off.
F
Passenger temperature:
Touch up or down to adjust the temperature.
G
Passenger heated and climate controlled seats:
H
Touch the heated seat icon to adjust the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to adjust the climate-controlled seat
off and on (if equipped).
Fan speed:
Touch up or down to increase or decrease the volume of air
circulated in your vehicle.
I
Rear:
A pop up appears on the screen to display the rear control options.
J
Touch the power icon to switch the rear climate control functions off and on.
Touch Rear Control to allow the rear seat passengers to adjust the rear climate
settings. Touch it again to prevent the rear seat passengers from adjusting the
settings. Rear Control
automatically turns off when you use the touchscreen
to adjust the rear climate settings.
If your vehicle has automatic climate controls, select
Auto to connect the rear
climate settings to the Auto settings of the driver.
Touch the up and down arrows to adjust the temperature.
392
Flex (), enUSA, First Printing SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflectors.
• Graphics.
• Side-window deflectors.
• Splash guards.
• Spoiler.
Interior Style
• Ambient lighting.
• Door sill plates with logo.
• Floor mats. •
Illuminated door sill plate.
• Rear seat entertainment*.
Lifestyle
• Ash cup or coin holder.
• Camping tent*.
• Cargo area protector.
• Cargo net.
• Cargo organization and management.
• Conversation mirror.
• Roof racks and carriers*.
• Roof rails.
• Seat covers*.
• Trailer hitches, wiring harnesses and
accessories.
Peace of Mind
• Full vehicle covers*.
• Locking fuel plug.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
435
Flex (), enUSA, First Printing Accessories

Environment......................................................15
Essential Towing Checks...........................212 Before Towing a Trailer..................................... 214
Hitches.................................................................... 213
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 215
Safety Chains....................................................... 213
Trailer Brake Controller Connector...............213
Trailer Brakes........................................................ 213
Trailer Lamps........................................................ 214
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)....................................................... 212
When Towing a Trailer...................................... 214
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................89
Blind Spot Information System...................... 90
Fold-Away Exterior Mirrors............................... 89
Heated Exterior Mirrors ..................................... 90
Integrated Blind Spot Mirror............................ 90
Memory Mirrors ................................................... 90
Power Exterior Mirrors........................................ 89
Power-Folding Mirrors....................................... 89
Puddle Lamps....................................................... 90
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Floor Mats........................................................218
Fog Lamps - Front See: Front Fog Lamps........................................ 85
Foot Pedals See: Adjusting the Pedals................................. 78
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................437
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 438
Ford Protect Extended Service Plans (U.S. Only).................................................................. 437
Front Fog Lamps
............................................85
Front Passenger Sensing System............46
Fuel and Refueling.......................................155 Fuel Consumption.......................................160
Calculating Fuel Economy.............................. 160
Filling the Fuel Tank.......................................... 160
Fuel Filler Funnel Location........................156
Fuel Quality
....................................................156
Choosing the Right Fuel................................... 156
Fuel Shutoff
....................................................221
Fuses.................................................................233
Fuse Specification Chart...........................233 Passenger Compartment Fuse
Panel.................................................................. 238
Power Distribution Box.................................... 233
G
Garage Door Opener See: Universal Garage Door Opener...........140
Gauges...............................................................93
General Information on Radio Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information.......439 Multi-Point Inspection...................................... 441
Owner Checks and Services......................... 440
Protecting Your Investment........................... 439
Why Maintain Your Vehicle?......................... 439
Why Maintain Your Vehicle at Your Dealership?..................................................... 439
Getting Assistance Outside the U.S. and Canada.........................................................229
Getting the Services You Need...............226 Away From Home.............................................. 226
H
Handbrake See: Parking Brake.............................................. 176
Hazard Warning Flashers
...........................221
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay....................................84
Headlamp Removal See: Removing a Headlamp......................... 260
Head Restraints
.............................................125
Adjusting the Head Restraint......................... 126
Tilting Head Restraints ..................................... 127
Heated Seats
.................................................138
Front Seats............................................................ 138
486
Flex (), enUSA, First Printing Index

Second Row Heated Seats.............................
138
Heated Steering Wheel................................77
Heated Windows and Mirrors...................123
Heated Exterior Mirror....................................... 124
Heated Rear Window........................................ 123
Heating See: Climate Control.......................................... 116
Hints on Controlling the Interior Climate..........................................................120
Cooling the Interior Quickly.............................. 121
General Hints....................................................... 120
Heating the Interior Quickly............................. 121
Recommended Settings for Cooling...........122
Recommended Settings for Heating............121
Side Window Defogging in Cold Weather............................................................. 122
Hints on Driving With Anti-Lock Brakes.............................................................175
Home Screen.................................................373
Hood Lock See: Opening and Closing the Hood..........244
I
Ignition Switch
...............................................149
In California (U.S. Only).............................227
Information Display Control........................77
Information Displays....................................99 General Information........................................... 99
Information Messages................................107 Adaptive Cruise Control.................................. 108
AdvanceTrac ™.................................................... 108
Alarm...................................................................... 108
Automatic Engine Shutdown........................ 109
AWD........................................................................\
109
Battery and Charging System......................... 110
Blind Spot Information and Cross Traffic Alert System..................................................... 110
Brake System......................................................... 111
Collision Warning System.................................. 111
Doors and Locks.................................................... 111
Fuel........................................................................\
.... 112
Keys and Intelligent Access............................. 112
Maintenance.......................................................... 112
MyKey....................................................................... 113
Park Aid................................................................... 114
Power Steering..................................................... 114
Seats........................................................................\
. 114Tire Pressure Monitoring System...................
115
Towing...................................................................... 115
Traction Control................................................... 115
Transmission......................................................... 115
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 25
Using Tether Straps............................................. 26
Instrument Cluster
.........................................93
Instrument Lighting Dimmer.....................84
Instrument Panel Overview........................16
Interior Lamps.................................................86 Front Row Map Lamps...................................... 86
Second Row Map Lamps.................................. 87
Interior Mirror
....................................................91
Auto-Dimming Mirror........................................... 91
Introduction.........................................................7
J
Jump Starting the Vehicle
.........................222
Connecting the Jumper Cables..................... 222
Jump Starting...................................................... 223
Preparing Your Vehicle..................................... 222
Removing the Jumper Cables....................... 223
K
Keyless Entry
....................................................70
SECURICODE™ Keyless Entry
Keypad................................................................. 70
Keyless Starting
............................................149
Ignition Modes..................................................... 150
Keys and Remote Controls.........................52
L
Lighting Control..............................................82 Headlamp Flasher............................................... 83
High Beams............................................................ 82
Lighting
..............................................................82
General Information............................................ 82
Load Carriers See: Roof Racks and Load Carriers............203
Load Carrying
................................................203
487
Flex (), enUSA, First Printing Index

Load Limit......................................................203
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 208
Vehicle Loading - with and without a Trailer................................................................. 203
Locking and Unlocking.................................63 Activating Intelligent Access........................... 64
Autolock.................................................................. 65
Autounlock ............................................................ 65
Battery Saver......................................................... 66
Enabling or Disabling Autolock and Autounlock........................................................ 65
Illuminated Entry.................................................. 66
Illuminated Exit..................................................... 66
Locking and Unlocking the Doors with the Key Blade............................................................ 63
Opening a Rear Door From the Inside..........64
Power Door Locks................................................ 63
Remote Control.................................................... 63
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 64
Smart Unlocks for Intelligent Access Keys...................................................................... 64
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance.................................................244 General Information......................................... 244
Manual Climate Control..............................116
Manual Liftgate
..............................................66
Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................128 Lumbar Adjustment.......................................... 129
Moving the Seat Backward and Forward............................................................. 128
Recline Adjustment........................................... 128
Media Hub
......................................................320
Memory Function.........................................130 Easy Entry and Exit Feature............................. 131
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 131
Saving a PreSet Position................................. 130Message Center
See: Information Displays................................. 99
Mirrors See: Heated Windows and Mirrors...............123
See: Windows and Mirrors............................... 88
Mobile Communications Equipment.......13
Moonroof............................................................91 Bounce-Back......................................................... 92
Opening and Closing the Moonroof..............92
Venting the Moonroof........................................ 92
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™..................................................301
MyKey Troubleshooting
................................61
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation......................................................399 cityseeker............................................................. 406
Destination Mode............................................... 401
Map Mode............................................................ 399
Navigation Map Updates................................ 407
Navigation Menu............................................... 404
SiriusXM Traffic and Travel Link................... 407
Waypoints............................................................ 405
Normal Scheduled Maintenance..........442 Intelligent Oil-Life Monitor™........................ 442
Normal Maintenance Intervals..................... 443
O
Oil Change Indicator Reset
......................249
Oil Check See: Engine Oil Check...................................... 248
Opening and Closing the Hood..............244 Closing the Hood............................................... 245
Opening the Hood............................................. 244
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual...........231
Overhead Console
.......................................148
P
Parking Aids
...................................................180
Principle of Operation...................................... 180
488
Flex (), enUSA, First Printing Index

Running Out of Fuel....................................156
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™............................................49
Safety Precautions.......................................155
Scheduled Maintenance Record............447
Scheduled Maintenance..........................439
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats..................................................................125
Security...............................................................73
Settings............................................................410 911 Assist................................................................ 415
Ambient Lighting............................................... 420
Bluetooth............................................................... 412
Clock........................................................................\
. 411
Display.................................................................... 421
General................................................................... 419
Media Player.......................................................... 411
Mobile Apps......................................................... 418
Navigation............................................................. 416
Phone...................................................................... 412
Radio....................................................................... 415
Sound..................................................................... 410
Valet Mode........................................................... 422
Vehicle................................................................... 420
Voice Control....................................................... 422
Wi-Fi....................................................................... 420
Side Airbags
.....................................................48
Sitting in the Correct Position..................125
Snow Chains See: Using Snow Chains................................. 289
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12Special Operating Conditions Scheduled
Maintenance..............................................445
Exceptions........................................................... 446
Speed Control See: Cruise Control............................................ 188
Stability Control
............................................178
Principle of Operation....................................... 178
Starter Switch See: Ignition Switch........................................... 149
Starting a Gasoline Engine.......................150 Automatic Engine Shutdown......................... 152
Failure to Start..................................................... 152
Guarding Against Exhaust Fumes................153
Important Ventilating Information...............153
Stopping the Engine When Your Vehicle is Moving................................................................ 153
Stopping the Engine When Your Vehicle is Stationary......................................................... 152
Vehicles with an Ignition Key......................... 150
Vehicles with Keyless Start.............................. 151
Starting and Stopping the Engine
.........149
General Information.......................................... 149
Steering..........................................................200 Electric Power Steering................................... 200
Steering Wheel................................................75
Storage Compartments
.............................147
Sunroof See: Moonroof........................................................ 91
Sun Visors
..........................................................91
Illuminated Vanity Mirror.................................... 91
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary
.............................................7
SYNC™ 3.......................................................360
General Information......................................... 360
SYNC™ 3 Troubleshooting......................422
SYNC™ Applications and Services........................................................339
911 Assist............................................................... 339
SYNC™ AppLink ™
......................................341
SYNC Mobile Apps............................................. 341
SYNC™.............................................................321 General Information........................................... 321
SYNC™ Troubleshooting
..........................352
490
Flex (), enUSA, First Printing Index

Making a Call.......................................................
329
Pairing a Cell Phone for the First Time................................................................... 326
Pairing Subsequent Cell Phones.................. 327
Phone Options during an Active Call.........329
Phone Voice Commands................................. 327
Receiving Calls.................................................... 329
System Settings................................................. 336
Text Messaging................................................... 332
Using Traction Control.................................177 Switching the System Off................................ 177
System Indicator Lights and Messages........................................................... 177
Using a Switch...................................................... 177
Using the Information Display Controls.............................................................. 177
Using Voice Recognition............................323 Audio Voice Commands.................................. 375
Climate Voice Commands.............................. 376
Initiating a Voice Session................................ 323
Mobile App Voice Commands...................... 379
Navigation Voice Commands....................... 378
Phone Voice Commands................................ 376
SiriusXM Traffic and Travel Link Voice Commands...................................................... 379
System Interaction and Feedback..............324
Voice Settings Commands............................ 380
Utilizing the Mediation/Arbitration Program (Canada Only)........................229
V
Vehicle Care...................................................266 General Information......................................... 266
Vehicle Certification Label.......................303
Vehicle Identification Number................302
Vehicle Storage..............................................271 Battery.................................................................... 272
Body........................................................................\
. 271
Brakes..................................................................... 272
Cooling system.................................................... 272
Engine...................................................................... 271
Fuel system.......................................................... 272
General.................................................................... 271
Miscellaneous...................................................... 272
Removing Vehicle From Storage.................. 272
Tires........................................................................\
. 272Ventilation
See: Climate Control.......................................... 116
VIN See: Vehicle Identification Number............302
Voice Control
....................................................77
W
Warning Lamps and Indicators................94 Adaptive Cruise Control.................................... 94
Airbag Readiness................................................. 95
Anti-Lock Braking System................................ 95
Battery...................................................................... 95
Brake System......................................................... 95
Charging System.................................................. 95
Cruise Control........................................................ 95
Directional Indicator............................................ 97
Door Ajar.................................................................. 95
Engine Coolant Temperature.......................... 95
Engine Oil................................................................ 96
Fasten Seatbelt.................................................... 96
Front Airbag........................................................... 96
Front Fog Lamps.................................................. 96
Head Up Display................................................... 96
High Beam.............................................................. 96
Liftgate Ajar............................................................ 96
Low Fuel Level...................................................... 96
Low Tire Pressure Warning.............................. 96
Low Washer Fluid................................................ 96
Parking Lamps...................................................... 96
Powertrain Malfunction/Reduced Power................................................................... 97
Service Engine Soon............................................ 97
Stability Control.................................................... 97
Stability Control Off............................................ 97
Washer Fluid Check....................................256
Washers See: Cleaning the Exterior.............................. 266
See: Wipers and Washers................................. 79
Waxing.............................................................267
Wheel Nuts See: Changing a Road Wheel....................... 293
Wheels and Tires..........................................273 General Information.......................................... 273
Technical Specifications................................. 298
Windows and Mirrors...................................88
Windshield Washers
.....................................80
492
Flex (), enUSA, First Printing Index