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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 341).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
367).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
384
Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
387
Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
388
Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
391
Fiesta (CCT) Canada/United States of America, HE8J 19A321 AA enUSA, Edition date: 201607, First Printing SYNC™ 3

Cleaning the Windows and Wiper
Blades............................................................214
Clearing All MyKeys.......................................52
Climate Control..............................................95
Clock...................................................................86 Type 1........................................................................\
86
Type 2....................................................................... 86
Clutch Fluid Check - Manual Transmission...............................................192
Coolant Check See: Engine Coolant Check............................ 188
Crash Sensors and Airbag Indicator.......44
Creating a MyKey............................................52 Programming/Changing Configurable
Settings............................................................... 52
Cruise Control.................................................68 Principle of Operation....................................... 143
Cruise control See: Using Cruise Control................................ 143
Customer Assistance
..................................165
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................269
HD Radio Reception and Station
Troubleshooting............................................ 270
Direction Indicators........................................74
Doors and Locks
.............................................56
Drive Belt Routing - 1.0L EcoBoost™
..................................................210
Drive Belt Routing - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................210
Driver and Passenger Airbags...................38 Children and Airbags.......................................... 38
Proper Driver and Front Passenger Seating Adjustment........................................................ 38
Driver Knee Airbag.........................................42
Driving Aids.....................................................145
Driving Hints
....................................................157
Driving Through Water................................157
DRL See: Daytime Running Lamps......................... 73E
Eco Mode.........................................................145
Resetting Eco Mode........................................... 145
Type 1....................................................................... 145
Economical Driving
.......................................157
Emission Control System...........................122 On-Board Diagnostics (OBD-II).................... 123
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 124
End User License Agreement..................414 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 414
Engine Block Heater
.....................................114
Using the Engine Block Heater....................... 115
Engine Coolant Check................................188 Adding Coolant................................................... 188
Coolant Change.................................................. 190
Engine Coolant Temperature Management.................................................... 191
Fail-Safe Cooling................................................ 190
Recycled Coolant............................................... 189
Severe Climates.................................................. 190
Engine Cooling Fan
......................................188
Engine Immobilizer See: Passive Anti-Theft System..................... 64
Engine Oil Check..........................................186 Adding Engine Oil............................................... 186
Engine Oil Dipstick - 1.0L EcoBoost™.................................................186
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................186
Engine Specifications - 1.0L EcoBoost™.................................................243
Engine Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................243
Entertainment...............................................341 AM/FM Radio...................................................... 342
Apps....................................................................... 350
Bluetooth Stereo or USB................................ 349
CD........................................................................\
.... 348
HD Radio ™ Information (If
Available)........................................................ 345
SIRIUS® Satellite Radio (If Activated)........................................................ 343
Sources.................................................................. 342
Supported Media Players, Formats and Metadata Information................................ 350
441
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Seatbelt Height Adjustment......................32
Seatbelt Reminder.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 33
Seats.................................................................102
Security..............................................................64
Settings............................................................367 911 Assist................................................................ 372
Ambient Lighting................................................ 377
Bluetooth.............................................................. 369
Clock...................................................................... 368
Display.................................................................... 378
General.................................................................. 376
Media Player....................................................... 368
Mobile Apps......................................................... 375
Navigation............................................................. 373
Phone..................................................................... 369
Radio....................................................................... 372
Sound..................................................................... 367
Valet Mode........................................................... 379
Vehicle.................................................................... 377
Voice Control....................................................... 379
Wi-Fi........................................................................\
377
Side Airbags
......................................................41
Side Curtain Airbags.....................................43
Sitting in the Correct Position..................102
Snow Chains See: Using Snow Chains................................. 234
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................402
Exceptions........................................................... 403
Speed Control See: Cruise Control............................................. 143
Stability Control
............................................135
Principle of Operation....................................... 135
Starter Switch See: Ignition Switch............................................. 111
Starting a Gasoline Engine.........................113 Cold or Hot Engine............................................... 113Engine Idle Speed after Starting....................
114
Failure to Start...................................................... 114
Flooded Engine..................................................... 114
Starting and Stopping the Engine............111 General Information............................................ 111
Steering............................................................145 Electric Power Steering.................................... 145
Steering Wheel
................................................67
Storage Compartments..............................110
Sunroof See: Moonroof....................................................... 79
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................114 Vehicles With a Turbocharger......................... 114
Symbols Glossary
.............................................7
SYNC™ 3........................................................323
General Information.......................................... 323
SYNC™ 3 Troubleshooting......................379
SYNC™ Applications and Services........................................................294
911 Assist............................................................... 294
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only)................................................... 298
Vehicle Health Report (If Equipped, United States Only)................................................... 296
SYNC™ AppLink ™
.....................................302
SYNC Mobile Apps............................................ 302
SYNC™............................................................276 General Information.......................................... 276
SYNC™ Troubleshooting..........................314
T
Tailgate See: Manual Liftgate........................................... 59
Technical Specifications See: Capacities and Specifications............243
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................167
Tire Care
...........................................................219
Glossary of Tire Terminology.......................... 221
Important information for 205/40R17 low-profile tires and wheels...................... 219
Information About Uniform Tire Quality Grading.............................................................. 219
446
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