2017 FORD F250 SUPER DUTY bluetooth

Cell phone issues
Possible solutionPossible causeIssue
Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
Possible device malfunc-tion.I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
556
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 512).The file format is notsupported by SYNC 3.
Update media index. See Settings (page541).The device needs to bere-indexed.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.
This is a device limitation.
When I connectmy device, Isometimes donot hear anysound.
To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.
To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.
557
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fisignal.Weak signal.
Use a unique name for yourSSID, don’t use the defaultname unless it contains aunique identifier, such aspart of the MAC address.
Multiple Access pointswithin range with the sameSSID.
Position the vehicle close tothe hotspot with the front ofthe vehicle facing thehotspot direction andremove obstacles ifpossible. Other Wi-Fi,Bluetooth, microwave andcordless phones may causeinterference.
Weak signal probably dueto distance from thehotspot, obstruction or highinterference.
Disconnecting aftersuccessful connection.
If the vehicle is equippedwith heated windshield, trypositioning the vehicle sothat the windshield is notfacing the hotspot. If youhave metallic window tinting
There may be an obstructionbetween SYNC 3 and thehotspot.
Poor signal seen by SYNC 3despite being near ahotspot.
but not on the windshield,position the vehicle to facethe hotspot. If all windowsare tinted, you can open thewindows in the direction ofthe hotspot if that is feas-ible.Try to remove otherobstructions that mayimpact signal quality suchas opening the garage door.
Please set the network tovisible and try again.The hotspot was defined asa hidden network.A hotspot is not listed in thelist of available networks.
558
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)Possible cause(s)Issue
On an iPhone with iOS7+, toforce close an app, doubletap the home button thenswipe up on the app to closeit. Tap the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC 3'sMobile App's Menu.
Switch Bluetooth off andthen on to reset it on yourphone. If you are in yourvehicle, SYNC 3 should beable to automatically re-connect to your phone if youpress the "Phone" button.
There is a Bluetooth issueon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you did notswitch Bluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
561
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC 3's MobileApps Menu. If not, "ForceClose" the application andrestart it.
You may need to reset theUSB connection to SYNC 3.
My iPhone is connected, myapp is running, I restartedthe app but I still cannot findit on SYNC 3.
Increase the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The Bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC 3, but there isno sound or the sound isvery low.
Force close or uninstall theapps you do not want SYNC3 to find. If the app has a"Ford SYNC" setting, disablethat setting in the app'ssettings menu on the phone.
Some Android devices havea limited number ofBluetooth ports that appscan use to connect. If youhave more AppLink apps onyour phone than the numberof available Bluetooth ports,you will not see all of yourapps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running on myphone listed in the SYNC 3Mobile Apps Menu.
Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
562
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
565
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
SYNC™ 3 (If Equipped)

Driver and Passenger Airbags...................45Children and Airbags..........................................50Passenger Airbag On and Off Switch ..........45Proper Driver and Front Passenger SeatingAdjustment........................................................49Driving Aids.....................................................247Driving Hints...................................................292Driving Through Water...............................293DRLSee: Daytime Running Lamps........................88
E
Economical Driving.....................................292Electronic Locking Differential................219Activating the Electronic LockingDifferential........................................................219Emission Control System - Diesel.........199Oxidation Catalytic Converter and DieselParticulate Filter System............................199Emission Control System -Gasoline........................................................196On-Board Diagnostics (OBD-II)....................197Readiness for Inspection and Maintenance(I/M) Testing...................................................198End User License Agreement..................601VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .................................601Engine Block Heater.....................................181Using the Engine Block Heater......................182Engine Coolant Check - 6.2L/6.8L........332Adding Coolant...................................................332Engine Coolant TemperatureManagement..................................................335Fail-Safe Cooling...............................................334Recycled Coolant...............................................333Severe Climates.................................................334Engine Coolant Check - 6.7LDiesel.............................................................336Adding Coolant..................................................336Checking Coolant Corrosion InhibitorAdditive Strength .........................................339Coolant Change.................................................340Engine and Secondary Cooling SystemRefill Procedure.............................................338Engine-driven Cooling Fan (FanClutch).............................................................340Recycled Coolant..............................................338
Severe Climates.................................................338Engine Idle Shutdown..................................181Engine ImmobilizerSee: Passive Anti-Theft System.....................74Engine Oil Check - 6.2L/6.8L...................327Adding Engine Oil...............................................327Engine Oil Check - 6.7L Diesel................328Adding Engine Oil..............................................329Engine Oil Dipstick - 6.2L/6.8L...............327Engine Oil Dipstick - 6.7L Diesel.............327Engine Specifications - 6.2L.....................415Drivebelt Routing................................................415Engine Specifications - 6.7L Diesel........415Drivebelt Routing................................................415Engine Specifications - 6.8L....................416Drivebelt Routing................................................417Entertainment................................................512AM/FM Radio.......................................................513Apps.........................................................................521Bluetooth Stereo or USB................................520CD (If equipped).................................................519HD Radio™ Information (IfAvailable).........................................................516SIRIUS® Satellite Radio (IfActivated).........................................................514Sources...................................................................512Supported Media Players, Formats andMetadata Information..................................521USB Ports...............................................................521Environment.....................................................16Essential Towing Checks...........................281Before Towing a Trailer....................................287Dynamic Hitching Using the Rear ViewCamera System.............................................282Hitches...................................................................283Integrated Trailer Brake Controller..............285Launching or Retrieving a Boat or PersonalWatercraft (PWC)........................................288Safety Chains......................................................284Trailer Brakes.......................................................284Trailer Lamps.......................................................287Trailer Towing Connector.................................281When Towing a Trailer.....................................288Event Data RecordingSee: Data Recording............................................10Export Unique Options.................................14Exterior Mirrors................................................96Blind Spot Information System......................98
630
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
Index

Refueling - Gasoline....................................192Fuel Filler Cap......................................................193Remote Control..............................................54Car Finder................................................................59Integrated Keyhead Transmitter....................54Intelligent Access Key.........................................55Memory Feature...................................................58Remote Start.........................................................59Replacing the Battery.........................................56Sounding the Panic Alarm................................59Remote Start...................................................151Automatic Settings.............................................151Removing the Tailgate.................................70Repairing Minor Paint Damage..............370Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................13Replacing a Lost Key or RemoteControl............................................................60Reporting Safety Defects (CanadaOnly)...............................................................310Reporting Safety Defects (U.S.Only)...............................................................310Roadside Assistance..................................297Vehicles Sold in Canada: Getting RoadsideAssistance........................................................297Vehicles Sold in Canada: RoadsideAssistance Program Coverage................298Vehicles Sold in Canada: Using RoadsideAssistance.......................................................298Vehicles Sold in the United States: GettingRoadside Assistance...................................297Vehicles Sold in the United States: UsingRoadside Assistance...................................297Roadside Emergencies..............................297Running-InSee: Breaking-In.................................................292Running Out of Fuel....................................188
S
Safety Canopy™..............................................51Safety Precautions......................................183
Satellite Radio...............................................451Satellite Radio Electronic Serial Number(ESN)................................................................452Satellite Radio Reception Factors...............452SIRIUS® Satellite Radio Service..................452Troubleshooting.................................................453Scheduled Maintenance Record............591Scheduled Maintenance...........................573Seatbelt Extension........................................43Seatbelt Height Adjustment.....................40Seatbelt Reminder.........................................41Belt-Minder™.........................................................41Seatbelts...........................................................35Principle of Operation.........................................35Seatbelt Warning Lamp and IndicatorChime..............................................................40Conditions of operation......................................41Seats..................................................................152Security...............................................................74Selective Catalytic Reduction System -Diesel.............................................................188Contaminated Diesel Exhaust Fluid orInoperative Selective Catalytic ReductionSystem...............................................................192Diesel Exhaust Fluid Guidelines andInformation.......................................................191Diesel Exhaust Fluid Level..............................188Diesel Exhaust Fluid Warning Messagesand Vehicle Operations..............................190Filling the Diesel Exhaust Fluid Tank..........188Settings............................................................541911 Assist...............................................................546Ambient Lighting................................................551Bluetooth..............................................................543Clock.......................................................................542Display...................................................................552General..................................................................550Media Player........................................................542Mobile Apps........................................................549Navigation.............................................................547Phone.....................................................................543Radio......................................................................546Sound......................................................................541Valet Mode...........................................................553Vehicle....................................................................551Voice Control.......................................................553Wi-Fi........................................................................551Side Airbags.....................................................50
635
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201710, Second Printing
Index