UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico , Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Customer Assistance
Protected componentsFuse amp ratingFuse or relay number
Powertrain control module.20A11
Emissions (MIL).20A12
Cooling fan.20A13A/C compressor.Engine brake.
Noise suppression cap.20A14Mass air flow sensor.Emissions.Glow plugs.Urea.
Compressed natural gas fuel controlmodule.15A15
Not used.—6
Not used.—7
Not used.—8
Not used.—9
Heated exterior mirrors.15A110
CNG relay.—11
Heated rear window.40A212
Not used.—13
Powertrain control module relay.—14
Horn.20A115
A/C clutch relay power.10A116
Rear heated window and heated mirrorsrelay.—17
Not used.—18
Not used.—19
Supplemental air heater bank #1 relay.—20
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Fuses
Protected componentsFuse amp ratingFuse or relay number
Trailer tow lighting module.40A242
Front blower motor.40A243
Voltage quality module.50A344Body control module.
Active front steering.60A345
Supplemental air heater bank #2.50A346
Cooling fan.50A347Supplemental air heater bank #3.
Body control module RP1 bus.50A348
Inverter.60A349
Body control module RP2 bus.50A350
Body control module B+ feed.60A351
Anti-lock brake system pump.60A352
Supplemental air heater bank #1.50A353
Trailer brake control module.30A254
Climate controlled seat module.30A255
Auxiliary lighting module.40A256
Power running boards.30A257
Compressed natural gas fuel controlmodule relay.30A258
Anti-lock brake system valve.30A259
Not used.—60
Driver power seat.30A261
Auxiliary power point #1 (instrumentpanel).20A262
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Fuses
Protected componentsFuse amp ratingFuse or relay number
Starter motor.30A263
Auxiliary power point #2.20A264
Trailer tow lighting module.30A265
Auxiliary power point #3 (center console).20A266
Passenger power seat.30A267
Auxiliary power point #4 (rear media bin).20A268
4x4 module.25A269
Not used.—70
Not used.—71
Trailer tow left hand/right hand stop/turn.30A272
Not used.—73
Not used.—74
Fuel pump.30A275
Not used.—76
Wiper motor.30A277
Not used.—78
Power sliding rear window.30A279
4x4 module.25A180
4x4 solenoid.10A181
Power telescoping mirrors.10A182
Rear heated seats.20A183
Trailer tow backup lamps.10A184
Not used.—85
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Fuses
GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network ofauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with theengine running in an enclosed space,unless you are sure you have enoughventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) awayfrom the battery and all fuel relatedparts.
Working with the Engine Off
1.Set the parking brake and shift to park(P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1.Set the parking brake and shift to park(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
1.Inside the vehicle, pull the hood releasehandle located under the left hand sideof the instrument panel.
2. Go to the front of your vehicle andlocate the secondary release leverunder the front of the hood near thecenter of your vehicle.
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MaintenanceE166491
Brake fluid reservoir. See Brake Fluid Check (page 343).F.
Engine cooling system coolant reservoir (primary high-temperature coolingsystem). See Engine Coolant Check (page 336).G.
Battery. See Changing the 12V Battery (page 346).H.
Windshield washer fluid reservoir. See Washer Fluid Check (page 344).I.
Power steering fluid reservoir. See Power Steering Fluid Check (page 344).J.
Secondary cooling system coolant reservoir. See Engine Coolant Check (page336).K.
Battery. See Changing the 12V Battery (page 346).L.
Air filter assembly. See Changing the Engine Air Filter (page 357).M.
Scheduled Maintenance
The recommended scheduledmaintenance services are required becausethey are considered essential to the lifeand performance of your vehicle. SeeNormal Scheduled Maintenance (page576).
Use only recommended fuel, lubricants,fluids and service parts conforming to Fordspecifications. Motorcraft® parts aredesigned and built for best performancein your vehicle. See Capacities andSpecifications (page 427).
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Maintenance
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that maynot be covered by the vehicle Warranty.
Only use oils certified for gasoline enginesby the American Petroleum Institute (API).An oil with this trademark symbolconforms to the current engine andemission system protection standards andfuel economy requirements of theInternational Lubricants SpecificationAdvisory Committee (ILSAC), comprisedof U.S. and Japanese automobilemanufacturers.
To top up the engine oil level do thefollowing:
1. Clean the area surrounding the engineoil filler cap before you remove it.
2. Remove the engine oil filler cap. SeeUnder Hood Overview (page 326).Turn it counterclockwise and removeit.
3. Add engine oil that meets Fordspecifications. See Capacities andSpecifications (page 434). You mayhave to use a funnel to pour the engineoil into the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace thedipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turnit clockwise until you feel a strongresistance.
Note:Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Make sure you install the oil filler capcorrectly.
Note:Soak up any spillage with anabsorbent cloth immediately.
ENGINE OIL CHECK - 6.7L
DIESEL
To check the engine oil level consistentlyand accurately, do the following:
1. Make sure that your vehicle is on levelground.
2. Run the engine until it reaches normaloperating temperature.
3.Make sure the parking brake is on. Makesure the transmission is in park (P) orneutral (N).
4. Switch the engine off and wait 15minutes for the oil to drain into the oilpan. Checking the engine oil level toosoon after you switch the engine offmay result in an inaccurate reading.
5. Open the hood. See Opening andClosing the Hood (page 322).
6. Remove the dipstick and wipe it witha clean, lint-free cloth. See UnderHood Overview (page 323).
7. Replace the dipstick and remove itagain to check the oil level. SeeEngine Oil Dipstick (page 327).
8.Make sure that the oil level is betweenthe maximum and minimum marks. Ifthe oil level is at the minimum mark,add oil immediately. See Capacitiesand Specifications (page 427).
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9. If the oil level is correct, replace thedipstick and make sure it is fully seated.
Note:Do not remove the dipstick when theengine is running.
Note:If the oil level is between themaximum and minimum marks, the oil levelis acceptable. Do not add oil.
Note:The oil consumption of new enginesreaches its normal level after approximately3,000 mi (5,000 km).
Adding Engine Oil
WARNING
Do not remove the filler cap whenthe engine is running.
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that maynot be covered by the vehicle Warranty.
Only use oils certified for diesel engines bythe American Petroleum Institute (API).An oil with this trademark symbolconforms to the current engine andemission system protection standards andfuel economy requirements of theInternational Lubricants SpecificationAdvisory Committee (ILSAC), comprisedof U.S. and Japanese automobilemanufacturers.
To top up the engine oil level do thefollowing:
1. Clean the area surrounding the engineoil filler cap before you remove it.
2. Remove the engine oil filler cap. SeeUnder Hood Overview (page 323).Turn it counterclockwise and removeit.
3. Add engine oil that meets Fordspecifications. See Capacities andSpecifications (page 427). You mayhave to use a funnel to pour the engineoil into the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace thedipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turnit clockwise until you feel a strongresistance.
Note:Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Make sure you install the oil filler capcorrectly.
Note:Soak up any spillage with anabsorbent cloth immediately.
CHANGING THE ENGINE OIL
AND OIL FILTER
WARNINGS
Do not handle a hot oil filter withbare hands.
Continuous contact with used motoroil has caused cancer in laboratorymice. Protect your skin by washingwith soap and water.
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