2017 FORD EXPLORER bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 426).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 454).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Engine Oil Dipstick - 3.5L Duratec/3.5L
Ecoboost™..................................................277
Engine Specifications - 2.3L EcoBoost™.................................................332
Drivebelt Routing............................................... 332
Engine Specifications - 3.5L Duratec.........................................................333
Drivebelt Routing............................................... 333
Engine Specifications - 3.5L Ecoboost™.................................................333
Drivebelt Routing............................................... 334
Entertainment..............................................426 AM/FM Radio....................................................... 427
Apps........................................................................\
435
Bluetooth Stereo or USB................................ 434
CD (If equipped)................................................ 433
HD Radio ™ Information (If
Available)........................................................ 430
SIRIUS® Satellite Radio (If Activated)........................................................ 427
Sources.................................................................. 426
Supported Media Players, Formats and Metadata Information................................ 435
USB Ports............................................................. 435
Environment......................................................15
Essential Towing Checks...........................241 Before Towing a Trailer.................................... 242
Hitches.................................................................... 241
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 243
Safety Chains....................................................... 241
Trailer Brakes....................................................... 242
Trailer Lamps....................................................... 242
When Towing a Trailer...................................... 242
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors................................................86 Auto-dimming Feature....................................... 87
Auto-Folding Mirrors........................................... 86
Blind Spot Information System...................... 88
Direction Indicator Mirrors ................................ 87
Fold-Away Exterior Mirrors............................... 86
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................. 87
Memory Mirrors .................................................... 87
Power Exterior Mirrors........................................ 86F
Fastening the Seatbelts...............................33
Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................33
Floor Mats
.......................................................247
Fog Lamps - Front See: Front Fog Lamps........................................ 82
Foot Pedals See: Adjusting the Pedals.................................. 74
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................481
Ford Protect (CANADA ONLY)..................... 482
Ford Protect (U.S. Only).................................. 481
Four-Wheel Drive
..........................................181
Principle of Operation........................................ 181
Front Fog Lamps
............................................82
Front Parking Aid..........................................196
Obstacle Distance Indicator........................... 197
Front Passenger Sensing System............43
Fuel and Refueling.......................................168
Fuel Consumption
........................................174
Calculating Fuel Economy............................... 174
Filling the Fuel Tank........................................... 174
Fuel Filler Funnel Location........................170
Fuel Quality - E85........................................169 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 169
Switching Between E85 and Gasoline ............................................................. 170
Fuel Quality - Gasoline...............................169 Choosing the Right Fuel.................................. 169
Fuel Shutoff
..................................................250
Fuses................................................................262
Fuse Specification Chart..........................262 Passenger Compartment Fuse Panel........267
Power Distribution Box.................................... 262
G
Garage Door Opener See: Universal Garage Door Opener...........154
Gauges................................................................91 Engine Coolant Temperature Gauge............94
Fuel Gauge............................................................. 94
Information Display............................................. 93
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SIRIUS® Satellite Radio Service..................
363
Troubleshooting................................................. 364
Scheduled Maintenance Record............491
Scheduled Maintenance..........................483
Seatbelt Extension........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats..................................................................137
Security..............................................................68
Settings...........................................................454 911 Assist............................................................... 459
Ambient Lighting............................................... 465
Bluetooth.............................................................. 456
Clock...................................................................... 456
Display................................................................... 465
General.................................................................. 463
Media Player........................................................ 455
Mobile Apps......................................................... 462
Navigation............................................................460
Phone..................................................................... 457
Radio...................................................................... 460
Sound..................................................................... 454
Valet Mode.......................................................... 466
Vehicle................................................................... 465
Voice Control...................................................... 466
Wi-Fi....................................................................... 464
Side Airbags
.....................................................45
Side Sensing System...................................197 Obstacle Distance Indicator.......................... 198
Sitting in the Correct Position..................137
Snow Chains See: Using Snow Chains.................................. 321
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............13
Using Your Vehicle With a Snowplow............13 Special Operating Conditions Scheduled
Maintenance..............................................489
Exceptions........................................................... 490
Speed Control See: Cruise Control........................................... 209
Stability Control...........................................190 Principle of Operation...................................... 190
Starter Switch See: Ignition Switch........................................... 162
Starting a Gasoline Engine.......................163 Automatic Engine Shutdown......................... 165
Failure to Start..................................................... 164
Guarding Against Exhaust Fumes...............166
Important Ventilating Information..............166
Stopping the Engine When Your Vehicle is Moving............................................................... 165
Stopping the Engine When Your Vehicle is Stationary......................................................... 165
Vehicles with an Ignition Key.......................... 163
Vehicles with Keyless Start............................. 163
Starting and Stopping the Engine..........162 General Information.......................................... 162
Steering...........................................................226 Electric Power Steering................................... 226
Steering Wheel................................................70
Storage Compartments..............................161
Sunroof See: Moonroof...................................................... 89
Sun Visors.........................................................89 Illuminated Vanity Mirror................................... 89
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Symbols Glossary.............................................7
SYNC™ 3.......................................................404
General Information......................................... 404
SYNC™ 3 Troubleshooting.....................466
SYNC™ Applications and Services........................................................382
911 Assist............................................................... 382
SYNC Mobile Apps............................................ 384
SYNC™...........................................................366 General Information......................................... 366
SYNC™ Troubleshooting
.........................396
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Bluetooth Devices and System
Settings............................................................ 393
Connecting Your Digital Media Player to the USB Port........................................................... 387
Media Menu Features...................................... 390
Media Voice Commands................................ 388
USB 2...................................................................... 393
Voice Commands for Audio Sources.........394
Using SYNC™ With Your Phone............370 Accessing Features through the Phone
Menu.................................................................. 375
Accessing Your Phone Settings.................... 378
Bluetooth Devices............................................. 379
Making Calls......................................................... 373
Pairing a Phone for the First Time...............370
Pairing Subsequent Phones............................ 371
Phone Options during an Active Call..........374
Phone Voice Commands................................. 372
Receiving Calls.................................................... 374
System Settings................................................ 380
Text Messaging................................................... 376
Using Terrain Response..............................192
Using Traction Control...............................189
Switching the System Off............................... 189
System Indicator Lights and Messages.......................................................... 189
Using a Switch..................................................... 189
Using the Information Display Controls............................................................. 189
Using Voice Recognition...........................368 Audio Voice Commands................................. 420
Climate Voice Commands.............................. 421
Initiating a Voice Session............................... 368
Mobile App Voice Commands...................... 423
Navigation Voice Commands....................... 422
Phone Voice Commands................................. 421
SiriusXM Traffic and Travel Link Voice Commands..................................................... 424
System Interaction and Feedback..............369
Voice Settings Commands............................ 424
Utilizing the Mediation/Arbitration Program (Canada Only)........................258
V
Vehicle Care
...................................................297
General Information.......................................... 297
Vehicle Certification Label.......................338 Vehicle Identification Number
................337
Vehicle Storage............................................302
Battery................................................................... 303
Body....................................................................... 303
Brakes.................................................................... 303
Cooling system................................................... 303
Engine.................................................................... 303
Fuel system......................................................... 303
General.................................................................. 303
Miscellaneous..................................................... 304
Removing Vehicle From Storage.................304
Tires........................................................................\
303
Ventilation See: Climate Control.......................................... 127
VIN See: Vehicle Identification Number.............337
Voice Control
....................................................72
W
Warning Lamps and Indicators................94 Adaptive Cruise Control.................................... 94
Anti-Lock Braking System................................ 95
Automatic High Beam Control........................ 95
Battery...................................................................... 95
Blind Spot Monitor.............................................. 95
Brake System......................................................... 95
Cruise Control........................................................ 95
Direction Indicator............................................... 95
Door Ajar.................................................................. 95
Engine Coolant Temperature.......................... 95
Engine Oil................................................................ 96
Fasten Safety Belt............................................... 96
Front Airbag........................................................... 96
Front Fog Lamps.................................................. 96
Heads Up Display................................................ 96
High Beam.............................................................. 96
Hood Ajar................................................................ 96
Lane Keeping Aid................................................. 96
Liftgate Ajar............................................................ 96
Low Fuel Level...................................................... 96
Low Tire Pressure Warning.............................. 96
Low Washer Fluid................................................. 97
Parking Lamps....................................................... 97
Powertrain Fault................................................... 97
Service Engine Soon............................................ 97
Stability Control.................................................... 97
Stability Control Off............................................ 97
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