
AppLink issues
Possible solution(s)Possible cause(s)Issue
SYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some appsAppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.require you to register orlogin on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit' or 'Quit'
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting 'Apps.' thenfinding the particular appand choosing 'Force stop.'Don't forget to restart theapp afterwards, then select"Find New Apps" on SYNC.
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InformationOption
Missed callsOutgoing callsIncoming callsAll callsQuickdial
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-handsteering wheel controls.
* Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the rightside of your steering wheel to scrollthrough the available modes.
The selection menu expands and differentoptions appear.
•Press the up and down arrows to scrollthrough the modes.
•Press the right arrow to enter the mode,use the left arrow to exit the mode.
•Press the up and down arrows to makeadjustments within the chosen mode.
•Press OK to confirm your selection.
Note:If your vehicle is not equipped withnavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicleis traveling, not true direction (for example,if the vehicle is traveling west, the middleof the compass graphic displays west; northdisplays to the left of west though its truedirection is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press andhold to end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a callor switch between calls.
PHONE REJECT: Press to end a call orreject an incoming call.
Note:On some models,SEEK NEXT maybe combined with PHONE REJECT andSEEK PREVIOUS may be combined withPHONE ACCEPT.
M: Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 65).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
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You can adjust the view in presetincrements. You can also pinch to zoom inor out of the map.
The information bar tells you the namesof streets, cities or landmarks as you hoverover them with the crosshair curser.
You can change your view of the map bytapping on the location indicator icon onthe right hand side of the screen. You canchoose from the following options:
Heading up (2D map) Thisalways shows the direction offorward travel to be upward onthe screen. This view is availablefor map scales up to 3 mi (5 km).
North up (2D map) alwaysshows the northern direction tobe upward on the screen.
3D map mode provides anelevated perspective of the map.Adjust this viewing angle androtate the map 180 degrees bytouching the map twice, andthen dragging your finger along the shadedbar with arrows at the bottom of the map.
Re-center the map by pressingthis icon whenever you scroll themap away from your vehicle’scurrent location.
Points of Interest (POI)grouping icon: You can chooseup to three POI icons to displayon the map. If the chosen POIsare located close together or areat the same location a box is used todisplay a single category icon instead ofrepeating the same icon, in order to reduceclutter. When you select the box on themap, a pop-up appears indicating howmany POIs are in this location. Select thepop up to see a list of the available POIs.You can scroll through and select POIsfrom this list.
If your vehicle is low on charge or fuel,station icons automatically display on themap.
If you have subscribed to SiriusXM Trafficand Travel Link (where available), trafficflow will be indicated on the map by green(clear), yellow (slowing), and red(stopped) road highlights. Traffic flow isindicated where the information isavailable and varies across the US.
You can choose to display traffic icons onthe map representing twelve differenttypes of incidents. See Settings (page414).
You can set a destination by hoveringabove a location and selecting:
Button
Start
Destination Mode
To set a destination, press:
DescriptionMenu Item
Destination
Enter a navigation destination in any of the following formats:
Street AddressSearch
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SYNC™ 3 (If Equipped)E207750 E207749 E207748 E207751 E207754

AppLink issues
Possible solution(s)Possible cause(s)Issue
to SYNC 3 in order to findAppLink-capable apps onyour device. iPhone usersmust also connect to a USBport with an Apple USBcable.
Make sure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Make sure the app is runningon your phone. Some appsAppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.require you to register orlogin to the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC 3 find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an 'Exit' or 'Quit'Sometimes apps do notproperly close and re-opentheir connection to SYNC 3,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, then select it andrestart the app. If the appdoes not have that option,select the phone's settingsmenu and select 'Apps',then find the particular appand choose 'Force stop.' Donot forget to restart the appafterward, then select "FindNew Apps" on SYNC 3.
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Power Liftgate.................................................56Obstacle Detection.............................................58Opening and Closing the Liftgate...................57Stopping the Liftgate Movement...................58Power Running Boards................................63Power Seats....................................................124Power Lumbar......................................................125Power Recline......................................................124Power Windows..............................................79Accessory Delay....................................................79Bounce-Back.........................................................79One-Touch Down.................................................79One-Touch Up.......................................................79Window Lock.........................................................79Protecting the Environment........................15
R
Rear Axle...........................................................172Rear Parking Aid............................................182Obstacle Distance Indicator...........................183Rear Passenger Climate Controls...........119Rear Quarter Windows................................82Rear Seats.......................................................126Adjusting the Second Row Center 20%Seat......................................................................131Adjusting the Second Row Outboard 40%Seat for E-Z Entry..........................................128Exiting the Third Row........................................129Folding Down the Second Row 40% Seat..............................................................................126Folding Down the Third Row Seats to theLoad Floor..........................................................131Folding the Second Row Center 20% Seat..............................................................................130Placing the Second Row Outboard 40%Seats in Cargo Mode.....................................127PowerFold™ Third Row Seat.........................132Reclining the Second Row Outboard 40%Seatback...........................................................129Returning to the Upright Position from theFull Lowered Load Floor Position............128Third Row Seats...................................................131Rear Under Floor Storage.........................196Cargo Management System..........................196Cargo Shelf and Divider...................................196Third Row Storage Bin......................................197
Rear View Camera.......................................184Using the Rear View Camera System.........184Rear View CameraSee: Rear View Camera...................................184Rear Window Wiper and Washers...........72Rear Window Washer..........................................72Rear Window Wiper.............................................72Recommended Towing Weights...........204Reduced Engine Performance.................218Refueling..........................................................152System Warnings................................................154Remote Control..............................................43Car Finder................................................................45Integrated Keyhead Transmitter.....................43Intelligent Access Key.........................................43Memory Feature...................................................46Remote Start.........................................................45Replacing the Battery.........................................44Sounding the Panic Alarm................................45Remote Start.................................................120Automatic Settings............................................120Removing a Headlamp..............................257Repairing Minor Paint Damage...............270Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................46Reporting Safety Defects (CanadaOnly)...............................................................231Reporting Safety Defects (U.S.Only)...............................................................231Roadside Assistance...................................221Vehicles Sold in Canada: Getting RoadsideAssistance.........................................................221Vehicles Sold in Canada: RoadsideAssistance Program Coverage.................222Vehicles Sold in Canada: Using RoadsideAssistance........................................................222Vehicles Sold in the United States: GettingRoadside Assistance....................................221Vehicles Sold in the United States: UsingRoadside Assistance....................................221Roadside Emergencies...............................221
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Index

Roof Racks and Load Carriers..................197Adjusting the Crossbar.....................................197Running-InSee: Breaking-In..................................................218Running Out of Fuel......................................151Adding Fuel From a Portable FuelContainer..........................................................152Filling a Portable Fuel Container...................152
S
Safety Canopy™............................................39Safety Precautions......................................150Satellite Radio..............................................320Satellite Radio Electronic Serial Number(ESN)..................................................................321Satellite Radio Reception Factors................321SIRIUS® Satellite Radio Service...................321Troubleshooting.................................................322Scheduled Maintenance Record...........452Scheduled Maintenance..........................443Seatbelt Extension........................................35Seatbelt Height Adjustment......................32Second Row Comfort Guide............................32Seatbelt Reminder.........................................33Belt-Minder™........................................................33Seatbelts...........................................................29Principle of Operation........................................29Seatbelt Warning Lamp and IndicatorChime...............................................................33Conditions of operation.....................................33Seats...................................................................121Security...............................................................61Self-Leveling Suspension.........................194Settings............................................................414911 Assist................................................................419Ambient Lighting...............................................425Bluetooth...............................................................416Clock.......................................................................416Display...................................................................425General..................................................................423Media Player.........................................................415Mobile Apps.........................................................422Navigation............................................................420Phone......................................................................417Radio......................................................................420Sound......................................................................414Valet Mode...........................................................426
Vehicle...................................................................425Voice Control.......................................................426Wi-Fi.......................................................................424Side Airbags.....................................................38Sitting in the Correct Position...................121Snow ChainsSee: Using Snow Chains..................................291Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance..............................................449Exceptions...........................................................450Speed ControlSee: Cruise Control.............................................187Stability Control.............................................177Principle of Operation........................................177Starter SwitchSee: Ignition Switch...........................................144Starting a Gasoline Engine.......................145Automatic Engine Shutdown.........................147Failure to Start......................................................147Guarding Against Exhaust Fumes...............148Important Ventilating Information..............148Stopping the Engine When Your Vehicle isMoving...............................................................148Stopping the Engine When Your Vehicle isStationary.........................................................147Vehicles with an Ignition Key.........................146Vehicles with Keyless Start............................146Starting and Stopping the Engine.........144General Information..........................................144Steering............................................................193Electric Power Steering....................................193Steering Wheel Lock...................................145Steering Wheel...............................................65Storage Compartments.............................143SunroofSee: Moonroof.......................................................82Sun Visors.........................................................82Illuminated Vanity Mirror...................................82Supplementary Restraints System.........36Principle of Operation........................................36Symbols Glossary.............................................7SYNC™ 3........................................................365General Information.........................................365
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Index