Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and DescriptionMessage
Press the OK button to confirm and enter the 911 Assist menu.911 Assist
Press the OK button when the desired option appears in theradio display.On
Off
Off selections include:
Action and DescriptionMessage
Provides a display and voice reminder at phone connectionat vehicle start.Off with reminder:
Provides a display reminder only without a voice reminder atphone connection.Off without reminder:
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
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SYNC™ (If Equipped)
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, by visiting:
Website
owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
For important information about airbagdeployment and the fuel pump shut-offplease see the Supplementary Restrainsand Roadside Emergencies sections ofyour owner manual.
To switch 911 Assist on and off please viewthe settings information. See Settings(page 414).
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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SYNC™ 3 (If Equipped)
Note: The heated steering wheel may remain on after remote starting thevehicle, based on your remote start settings. The heated steering wheel mayalso turn on when you start your vehicle, if it was on when you switched yourvehicle off.
Note: For steering wheels with wood trim, the heating feature will not heat thewheel between the 10 and 2 o'clock positions.
Defrost: A pop up appears on the screen to display the defrost options.C
MAX Defrost: Touch the button to maximize defrosting. Air flows through thewindshield vents, the fan automatically adjusts to the highest speed and thedriver and passenger temperatures are set to HI. You can use this setting todefog or clear a thin covering of ice from the windshield. The heated rear windowalso automatically turns on when you select MAX Defrost.
Defrost: Distributes air through the windshield defroster vents and demistervents.
Heated rear window: Turns the heated rear window on and off. See HeatedWindows and Mirrors (page 120).
AUTO: Touch the button to switch on automatic operation. Select the desiredtemperature using the temperature control. The system adjusts fan speed, airdistribution, air conditioning operation, and selects outside air or recirculatedair to heat or cool the vehicle in order to maintain the desired temperature.
D
Power: Touch the button to switch the system on and off. Switching off theclimate control system prevents outside air from entering the vehicle.E
DUAL: This button lights up when the passenger controls are active. To switchthe off and link the passenger temperature to the driver temperature, touch theDUAL button.
F
Note: the passenger side temperature and the DUAL indication automaticallyturn on when you or your passenger adjust the passenger temperature.
Passenger temperature: Touch up or down to adjust the temperature.G
Fan speed: Touch up or down to increase or decrease the volume of air thatcirculates in your vehicle.H
Note: You cannot adjust the fan speed when the system is set to AUTO or MAXA/C.
Rear: A pop up appears on the screen to display the rear control options.I
Touch the power icon to switch the rear climate control functions off and on.
Touch Rear Climate to allow the rear seat passengers to adjust the rear climatesettings. Touch it again to prevent the rear seat passengers from adjusting thesettings. Rear Control automatically turns off when you use the touchscreento adjust the rear climate settings.
Touch + or – to adjust the temperature.
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4
4WDSee: Four-Wheel Drive......................................165
A
A/CSee: Climate Control...........................................112About This Manual...........................................7ABSSee: Brakes............................................................173ABS driving hintsSee: Hints on Driving With Anti-LockBrakes.................................................................173Accessories....................................................439Exterior Style.......................................................439Interior Style........................................................439Lifestyle.................................................................439Peace of Mind.....................................................439AccessoriesSee: Replacement PartsRecommendation............................................12Adjusting the Headlamps........................256Horizontal Aim Adjustment............................257Vertical Aim Adjustment................................256Adjusting the Pedals.....................................70Adjusting the Steering Wheel - VehiclesWith: Column Shift/Manual AdjustableSteering Column..........................................65Adjusting the Steering Wheel - VehiclesWith: Floor Shift/Manual AdjustableSteering Column..........................................65Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn...........................................................66Easy Entry and Exit Feature..............................67End of Travel Position.........................................67Memory Feature....................................................67Airbag Disposal................................................41Air ConditioningSee: Climate Control...........................................112Air FilterSee: Changing the Engine Air Filter.............262AlarmSee: Anti-Theft Alarm........................................62Ambient Lighting............................................78
Anti-Theft Alarm............................................62Arming the Alarm.................................................62Disarming the Alarm...........................................62Appendices....................................................462Apps...................................................................412...................................................................................412SiriusXM Traffic and Travel Link....................413Audible Warnings and Indicators............90Direction Indicator Chime.................................90Headlamps On Warning Chime.....................90Key in Ignition Warning Chime........................90Parking Brake On Warning Chime.................90Audio Control...................................................67Media........................................................................68Seek, Next or Previous.......................................68Type One..................................................................67Type Two.................................................................68Audio System.................................................313General Information..........................................313Audio Unit - Vehicles With: AM/FM/CD/SYNC/Satellite Radio..............................314Audio Unit - Vehicles With: Sony AM/FM/CD............................................................316Rear Seat Audio Controls................................318Autolamps.........................................................74Windshield Wiper ActivatedHeadlamps.........................................................74Automatic Climate Control........................115Automatic Transmission...........................159Brake-Shift Interlock.........................................162If Your Vehicle Gets Stuck In Mud orSnow..................................................................164SelectShift™ AutomaticTransmission....................................................161Understanding the Shift Positions of yourAutomatic Transmission.............................159Automatic Transmission FluidCheck..............................................................251Autowipers.........................................................71Auxiliary Power Points.................................141110 Volt AC Power Point....................................14112 Volt DC Power Point......................................141Locations................................................................141
B
BatterySee: Changing the 12V Battery.....................253
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Index
F
Fastening the Seatbelts..............................30Seatbelt Locking Modes.....................................31Using Seatbelts During Pregnancy...............30Floor Mats........................................................219Fog Lamps - FrontSee: Front Fog Lamps.........................................76Foot PedalsSee: Adjusting the Pedals.................................70Ford Credit..........................................................11US Only......................................................................11Ford Protect....................................................441Ford Protect (CANADA ONLY).....................442Ford Protect Extended Service Plans (U.S.Only)...................................................................441Four-Wheel Drive.........................................165Front Fog Lamps............................................76Front Parking Aid..........................................183Fuel and Refueling.......................................150Fuel Consumption........................................155Calculating Fuel Economy..............................155Filling the Fuel Tank...........................................155Fuel Filler Funnel Location.........................151Fuel Filter........................................................253Fuel Quality......................................................151Choosing the Right Fuel....................................151Fuel Shutoff...................................................222Fuses.................................................................233Fuse Specification Chart...........................233Passenger Compartment Fuse Panel........237Power Distribution Box....................................233
G
Garage Door OpenerSee: Universal Garage Door Opener...........136Gauges...............................................................84Type 1 and 2............................................................84Type 3.......................................................................86General Information on RadioFrequencies...................................................42Intelligent Access.................................................42General Maintenance Information.......443Multi-Point Inspection.....................................445Owner Checks and Services.........................444Protecting Your Investment...........................443Why Maintain Your Vehicle?.........................443
Why Maintain Your Vehicle at YourDealership?.....................................................443Getting Assistance Outside the U.S. andCanada.........................................................229Getting the Services You Need...............226Away From Home..............................................226
H
HandbrakeSee: Parking Brake..............................................174Hazard Warning Flashers..........................222HDCSee: Using Hill Descent Control....................180Headlamp AdjustingSee: Adjusting the Headlamps.....................256Headlamp RemovalSee: Removing a Headlamp..........................257Head Restraints..............................................121Adjusting the Head Restraint.........................122Heated Seats..................................................133Front Seats............................................................133Rear Seats.............................................................133Heated Steering Wheel...............................69Heated Windows and Mirrors..................120Heated Exterior Mirror.......................................120Heated Rear Window........................................120HeatingSee: Climate Control...........................................112Hill Start Assist..............................................174Switching the System On and Off................175Using Hill Start Assist........................................175Hints on Controlling the InteriorClimate...........................................................116Cooling the Interior Quickly.............................118General Hints........................................................116Heating the Interior Quickly..............................117Recommended Settings for Cooling............118Recommended Settings for Heating............117Side Window Defogging in ColdWeather..............................................................118Hints on Driving With Anti-LockBrakes.............................................................173Home Screen.................................................378Hood LockSee: Opening and Closing the Hood..........243
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Index
I
Ignition Switch...............................................144In California (U.S. Only).............................227Information Display Control......................69Information Displays......................................91General Information.............................................91Information Messages................................1024WD Messages......................................................111AdvanceTrac™ / Traction ControlMessages..........................................................103Alarm Messages.................................................103Battery and Charging SystemMessages..........................................................103Blind Spot Information SystemMessages..........................................................104Brake System Messages..................................104Door Messages....................................................104Engine Messages................................................105Fuel Messages.....................................................105Keys and Intelligent AccessMessages..........................................................105Maintenance Messages...................................106MyKey™ Messages............................................107Off Road Messages............................................107Park Aid Messages.............................................108Power Steering Messages..............................108Remote Start Messages..................................109Suspension System Messages.....................109Tire Messages......................................................109Trailer Messages.................................................109Transmission Messages....................................110Installing Child Restraints.............................17Child Seats...............................................................17Combining Seatbelt and LATCH LowerAnchors for Attaching Child SafetySeats.....................................................................21Using Lap and Shoulder Belts .........................18Using Lower Anchors and Tethers forCHildren (LATCH)...........................................20Using Tether Straps..............................................21Instrument Cluster........................................84Instrument Lighting Dimmer......................75Interior Lamps..................................................77Front Row Map and Dome Lamps.................77Front Row Map Lamps........................................77Rear Cargo Lamp..................................................78Second Row Map Lamps...................................77
Interior Mirror....................................................81Auto-Dimming Mirror...........................................81Introduction.........................................................7
J
Jump Starting the Vehicle.........................223Connecting the Jumper Cables....................223Jump Starting......................................................224Preparing Your Vehicle.....................................223Removing the Jumper Cables.......................224
K
Keyless Entry...................................................58SECURICODE™ KEYLESS ENTRYKEYPAD..............................................................58Unlocking and Locking the Doors..................60Keyless Starting............................................144Ignition Modes.....................................................145Keys and Remote Controls.........................42Principle of Operation.........................................42
L
Lighting Control...............................................73Headlamp Flasher................................................74High Beams.............................................................73Lighting...............................................................73General Information............................................73Limited Slip Differential..............................172Load CarriersSee: Roof Racks and Load Carriers..............197Load Carrying.................................................196Load Limit.......................................................198Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................202Vehicle Loading - with and without aTrailer.................................................................198Locking and Unlocking.................................52Activating Intelligent Access............................52Autolock...................................................................53Auto Relock............................................................53Autounlock.............................................................54Battery Saver.........................................................54Enabling or Disabling Autolock andAutounlock........................................................54
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Index
Roof Racks and Load Carriers..................197Adjusting the Crossbar.....................................197Running-InSee: Breaking-In..................................................218Running Out of Fuel......................................151Adding Fuel From a Portable FuelContainer..........................................................152Filling a Portable Fuel Container...................152
S
Safety Canopy™............................................39Safety Precautions......................................150Satellite Radio..............................................320Satellite Radio Electronic Serial Number(ESN)..................................................................321Satellite Radio Reception Factors................321SIRIUS® Satellite Radio Service...................321Troubleshooting.................................................322Scheduled Maintenance Record...........452Scheduled Maintenance..........................443Seatbelt Extension........................................35Seatbelt Height Adjustment......................32Second Row Comfort Guide............................32Seatbelt Reminder.........................................33Belt-Minder™........................................................33Seatbelts...........................................................29Principle of Operation........................................29Seatbelt Warning Lamp and IndicatorChime...............................................................33Conditions of operation.....................................33Seats...................................................................121Security...............................................................61Self-Leveling Suspension.........................194Settings............................................................414911 Assist................................................................419Ambient Lighting...............................................425Bluetooth...............................................................416Clock.......................................................................416Display...................................................................425General..................................................................423Media Player.........................................................415Mobile Apps.........................................................422Navigation............................................................420Phone......................................................................417Radio......................................................................420Sound......................................................................414Valet Mode...........................................................426
Vehicle...................................................................425Voice Control.......................................................426Wi-Fi.......................................................................424Side Airbags.....................................................38Sitting in the Correct Position...................121Snow ChainsSee: Using Snow Chains..................................291Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance..............................................449Exceptions...........................................................450Speed ControlSee: Cruise Control.............................................187Stability Control.............................................177Principle of Operation........................................177Starter SwitchSee: Ignition Switch...........................................144Starting a Gasoline Engine.......................145Automatic Engine Shutdown.........................147Failure to Start......................................................147Guarding Against Exhaust Fumes...............148Important Ventilating Information..............148Stopping the Engine When Your Vehicle isMoving...............................................................148Stopping the Engine When Your Vehicle isStationary.........................................................147Vehicles with an Ignition Key.........................146Vehicles with Keyless Start............................146Starting and Stopping the Engine.........144General Information..........................................144Steering............................................................193Electric Power Steering....................................193Steering Wheel Lock...................................145Steering Wheel...............................................65Storage Compartments.............................143SunroofSee: Moonroof.......................................................82Sun Visors.........................................................82Illuminated Vanity Mirror...................................82Supplementary Restraints System.........36Principle of Operation........................................36Symbols Glossary.............................................7SYNC™ 3........................................................365General Information.........................................365
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Index