ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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To avoid fluid contamination, the reservoir
cap must remain in place and fully tight,
unless you are adding fluid.
Only use fluid that meets Ford
specifications. See Capacities and
Specifications (page 333).
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 333).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners.
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WARNINGS
Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after
handling. Your vehicle has a Motorcraft®
maintenance-free battery which normally
does not require additional water during
its life of service.
Note:
If your vehicle's battery has a cover
or shield, make sure it is reinstalled after the
battery has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery replacement
is necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle.
To ensure proper operation of the battery
management system (BMS), do not allow
a technician to connect any electrical
device ground connection directly to the
low voltage battery negative post. A
connection at the low voltage battery
negative post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation. Note:
If a person adds electrical or
electronic accessories or components to the
vehicle, the accessories or components may
adversely affect the low voltage battery
performance and durability and may also
affect the performance of other electrical
systems in the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. Some other computer
settings, like the clock and radio station
presets, are also maintained in memory by
power from the low voltage battery. When
a technician disconnects and connects the
low voltage battery, these settings are
erased. Complete the following procedure
in order to restore the settings:
1. With the vehicle at a complete stop, set the parking brake.
2. Shift into park (P).
3. Switch off all accessories.
4. Fully press the brake pedal and start the vehicle.
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MOTORCRAFT PARTS - 2.0L ECOBOOST™
2.0L EcoBoost Engine
Component
FA-1912
Air filter
element
FL-910-S
Oil filter
BXT-90T5-590
Battery
BAGM-48H6-7601
SP-537
Spark plugs
FP-71
Cabin air filter
WW-2755 (driver side)
Windshield
wiper blade WW-2760 (passenger side)
WW-1413 (rear window)
1 This motorcraft part is designed for vehicles with Automatic-Start-Stop.
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 489).
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MOTORCRAFT PARTS - 2.7L ECOBOOST™
2.7L EcoBoost
Component
FA-1912
Air filter element
FL-2062
Oil filter
BXT-90T5-590
Battery
SP-542
Spark plugs
FP-71
Cabin air filter
WW-2755 (driver side)
Windshield wiper
blade WW-2760 (passenger side)
WW-1413 (rear window)
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 489).
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MOTORCRAFT PARTS - 3.5L
3.5L V6 TiVCT
Component
FA-1912
Air filter
element
FL-500-S
Oil filter
BXT-90T5-590
Battery
SP-520
Spark plugs
FP-71
Cabin air filter
WW-2755 (driver side)
Windshield
wiper blade WW-2760 (passenger side)
WW-1413 (rear window)
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 489).
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R
Rear Parking Aid...........................................188
Obstacle Distance Indicator.......................... 189
Rear Seat Armrest........................................145
Rear Seats
.......................................................142
Adjusting the Rear Seats................................. 142
Rear Under Floor Storage.........................224 Cargo Management System.......................... 224
Rear View Camera
.......................................198
Camera Guidelines............................................ 199
Manual Zoom..................................................... 200
Obstacle Distance Indicator......................... 200
Rear Camera Delay........................................... 200
Using the Rear View Camera System.........198
Rear View Camera See: Rear View Camera................................... 198
Rear Window Wiper and Washers..........84 Rear Window Washer......................................... 84
Rear Window Wiper............................................ 84
Recommended Towing Weights.............231
Refueling.........................................................164 System Warnings............................................... 166
Remote Control
...............................................51
Car Finder................................................................ 55
Intelligent Access Key.......................................... 51
Memory Feature.................................................... 57
Remote Start......................................................... 56
Replacing the Battery......................................... 53
Sounding a Panic Alarm.................................... 55
Using the Key Blade............................................. 52
Remote Start
..................................................135
Automatic Settings............................................ 135
Removing a Headlamp.............................285
Repairing Minor Paint Damage
..............294
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)..............................................................252
Reporting Safety Defects (U.S. Only)..............................................................252 Roadside Assistance...................................241
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 241
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................242
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 242
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 241
Vehicles Sold in the United States: Using Roadside Assistance.................................... 241
Roadside Emergencies
...............................241
Roof Racks and Load Carriers.................224
Running-In See: Breaking-In................................................. 238
Running Out of Fuel....................................163 Adding Fuel From a Portable Fuel
Container.......................................................... 164
Filling a Portable Fuel Container.................. 164
S
Safety Canopy ™
............................................48
Safety Precautions.......................................162
Satellite Radio..............................................364 Satellite Radio Electronic Serial Number
(ESN)................................................................ 365
Satellite Radio Reception Factors..............365
SIRIUS® Satellite Radio Service.................. 365
Troubleshooting................................................. 366
Scheduled Maintenance Record...........494
Scheduled Maintenance
..........................486
Seatbelt Extension........................................40
Seatbelt Height Adjustment......................37
Seatbelt Reminder........................................38
Belt-Minder™........................................................ 38
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats.................................................................136
Security...............................................................75
Settings............................................................457 911 Assist............................................................... 462
Ambient Lighting............................................... 467
Bluetooth.............................................................. 459
Clock...................................................................... 458
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