To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 457).
You can select any of the following during
an active phone call:
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Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 367).
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SiriusXM Traffic and Travel Link
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores. See Apps
(page 454).
The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
Navigation Map Updates
Annual navigation map updates are
available for purchase through your
dealership, by calling 1-866-462-8837 in
the United States and Canada or
01-800-557-5539 in Mexico. You can also
visit: Website
www.navigation.com/sync
You need to specify the make and model
of your vehicle to determine if there is an
update available.
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to
www.here.com/mapcreator. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail. Map coverage includes the USA (including
Puerto Rico and the US Virgin Islands),
Canada and Mexico.
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3
AppLink enabled smartphone apps. Once
an app is running through AppLink, you can
control main features of the app through
voice commands and steering wheel
controls.
Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps will work automatically with no
setup. Other apps will want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
you use your vehicle. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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When to expect the message prompting you to change your oil
Vehicle use and example
Interval
Normal
7500-10000 miles
(12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles
(8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(4800-7999 km) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display
*
Change engine oil and filter. **
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level (if equipped with a dipstick). Consult
your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
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1
180 Degree Camera.....................................201
Camera Views...................................................... 201
Using the 180 degree camera system........201
A
A/C See: Climate Control......................................... 128
About This Manual...........................................7
ABS See: Brakes........................................................... 180
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 180
Accessories
....................................................482
Exterior Style....................................................... 482
Interior Style........................................................ 482
Lifestyle................................................................. 482
Peace of Mind..................................................... 482
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............203
Active Park Assist.........................................192 Deactivating the Active Park Assist
Feature.............................................................. 196
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist............................... 192
Troubleshooting the System......................... 196
Adjusting the Headlamps.........................283 Vertical Aim Adjustment................................. 283
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................78
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................78
Easy Entry and Exit Feature.............................. 79
End of Travel Position......................................... 79
Memory Feature.................................................... 79
Airbag Disposal..............................................50
Air Conditioning See: Climate Control......................................... 128
Air Filter See: Changing the Engine Air Filter............289 Alarm
See: Anti-Theft Alarm........................................ 76
All-Wheel Drive
..............................................175
Ambient Lighting.............................................91
Anti-Theft Alarm............................................76
Arming the Alarm................................................. 76
Disarming the Alarm........................................... 76
Appendices....................................................505
Apps.................................................................454 ........................................................................\
.......... 454
SiriusXM Traffic and Travel Link..................456
At a Glance........................................................16
Audible Warnings and Indicators...........103 Headlamps On Warning Chime....................103
Key in Ignition Warning Chime.......................103
Keyless Warning Alert....................................... 103
Parking Brake On Warning Chime................103
Audio Control - Vehicles With: Voice Control.............................................................79
Seek, Next or Previous........................................ 79
Audio Control - Vehicles Without: Voice Control.............................................................79
MEDIA...................................................................... 80
Seek, Next or Previous....................................... 80
Audio System................................................353 General Information......................................... 353
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................358
Audio Unit - Vehicles With: Premium AM/FM/CD.................................................360
Audio Unit - Vehicles With: Sony AM/ FM/CD...........................................................354
Menu Structure................................................... 355
Autolamps
........................................................86
Windshield Wiper Activated
Headlamps........................................................ 86
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)/Premium AM/FM/
CD....................................................................129
Automatic Climate Control - Vehicles With: Sony Audio System
........................131
Automatic High Beam Control.................88 Activating the System........................................ 88
Manually Overriding the System.................... 89
Automatic Transmission
.............................171
Automatic Transmission Adaptive
Learning............................................................. 173
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Cleaning Products......................................290
Materials............................................................... 290
Cleaning the Engine....................................292
Cleaning the Exterior.................................290 Exterior Chrome Parts....................................... 291
Exterior Plastic Parts......................................... 291
Stripes or Graphics............................................. 291
Underbody............................................................ 291
Under Hood.......................................................... 291
Cleaning the Instrument Panel and Instrument Cluster Lens.........................293
Cleaning the Interior...................................293
Cleaning the Wheels..................................294
Cleaning the Windows and Wiper Blades...........................................................292
Clearing All MyKeys......................................60
Climate.............................................................437
Climate Control.............................................128
Climate Controlled Seats..........................144
Cooled Seats........................................................ 144
Cold Weather Precautions.......................238
Collision Warning System..........................221 PRINCIPLE OF OPERATION............................ 221
Coolant Check See: Engine Coolant Check............................ 273
Crash Sensors and Airbag Indicator.......49
Creating a MyKey...........................................59 Programming/Changing Configurable
Settings............................................................... 59
Cross Traffic Alert.........................................216 False Alerts........................................................... 219
Switching the System Off and On...............219
System Errors....................................................... 219
System Lights, Messages and Audible Alerts.................................................................. 218
System Limitations............................................ 219
Using the System................................................ 216
Cruise Control
.................................................80
Principle of Operation...................................... 202
Type 1........................................................................\
80
Type 2........................................................................\
81
Cruise control See: Using Cruise Control............................... 202
Customer Assistance
..................................247 D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................87
Type 1 - Conventional
(Non-Configurable)........................................ 87
Type 2 - Configurable.......................................... 87
Digital Radio
..................................................362
HD Radio Reception and Station
Troubleshooting............................................ 363
Direction Indicators
.......................................89
Doors and Locks.............................................64
Drive Control
..................................................223
Adaptive Steering.............................................. 223
Driver Alert
.....................................................209
PRINCIPLE OF OPERATION.......................... 209
USING DRIVER ALERT.................................... 209
Driver and Passenger Airbags....................43 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 43
Driver and Passenger Knee Airbags.........47
Driving Aids
....................................................209
Driving Hints..................................................238
Driving Through Water...............................238
DRL See: Daytime Running Lamps......................... 87
E
Economical Driving.....................................238
Electric Parking Brake
..................................181
Applying the Electric Parking brake..............181
Battery With No Charge................................... 183
Parking On a Hill (Vehicles With a Manual Transmission) ................................................. 181
Releasing the Electric Parking Brake...........182
Emission Control System..........................168 On-Board Diagnostics (OBD-II)...................169
Readiness for Inspection and Maintenance
(I/M) Testing................................................... 169
End User License Agreement
.................505
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 505
Engine Block Heater....................................158 Using the Engine Block Heater...................... 158
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Fuse Specification Chart..........................254
Passenger Compartment Fuse
Panel................................................................. 260
Power Distribution Box.................................... 254
G
Garage Door Opener See: Universal Garage Door Opener...........146
Gauges................................................................97 Engine Coolant Temperature Gauge............98
Fuel Gauge............................................................. 98
Information Display............................................. 97
Left Information Display................................... 99
Type 1........................................................................\
. 97
Type 2....................................................................... 99
General Information on Radio Frequencies....................................................51
Intelligent Access.................................................. 51
General Maintenance Information
.......486
Multi-Point Inspection.................................... 488
Owner Checks and Services.......................... 487
Protecting Your Investment.......................... 486
Why Maintain Your Vehicle?......................... 486
Why Maintain Your Vehicle at Your Dealership?.................................................... 486
Getting Assistance Outside the U.S. and Canada.........................................................250
Getting the Services You Need...............247 Away From Home.............................................. 247
Global Opening
...............................................93
Remote Control Front Windows.................... 93
H
Hazard Warning Flashers..........................242
Headlamp Adjusting See: Adjusting the Headlamps..................... 283
Headlamp Exit Delay....................................87
Headlamp Removal See: Removing a Headlamp.......................... 285
Head Restraints
............................................136
Adjusting the Head Restraint..........................137
Tilting Head Restraints ..................................... 137
Heated Seats
..................................................143
Front Seats............................................................ 143
Rear Seats............................................................. 143
Heated Steering Wheel
................................81 Heated Windows and Mirrors..................134
Heated Exterior Mirrors..................................... 134
Heated Rear Window........................................ 134
Windshield Wiper De-icer................................ 134
Heating See: Climate Control......................................... 128
Hill Start Assist..............................................183 Switching the System On and Off...............184
Using Hill Start Assist....................................... 183
Hints on Controlling the Interior Climate..........................................................133
Cooling the Interior Quickly............................. 134
General Hints........................................................ 133
Heating the Interior Quickly............................ 133
Recommended Settings for Cooling ..........134
Recommended Settings for Heating..........134
Side Window Defogging in Cold Weather............................................................. 134
Hints on Driving With Anti-Lock Brakes............................................................180
Home Screen.................................................419
Hood Lock See: Opening and Closing the Hood..........266
I
In California (U.S. Only)............................248
Information Display Control........................81 Information Display Control Features...........81
Information Displays
...................................104
General Information.......................................... 104
Information Messages
.................................113
Active Park............................................................. 114
Adaptive Cruise Control.................................... 114
Adaptive Steering................................................ 115
Airbag....................................................................... 115
Alarm........................................................................\
115
All-Wheel Drive.................................................... 116
Automatic Engine Shutdown.......................... 116
Automatic High Beam Control....................... 116
Auto Start-Stop.................................................... 117
Battery and Charging System.......................... 117
Blind Spot Information and Cross Traffic Alert System..................................................... 118
Doors and Locks.................................................. 118
Driver Alert.............................................................. 119
Electronic Stability Control.............................. 119
Engine...................................................................... 119
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