The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).....................206
Utilizing the Mediation/Arbitration Program (Canada Only).......................207
Getting Assistance Outside the U.S. and Canada........................................................207
Ordering Additional Owner's Literature
....................................................208
Reporting Safety Defects (U.S. Only)............................................................209
Reporting Safety Defects (Canada Only)............................................................209
Fuses
Fuse Specification Chart
.............................211
Changing a Fuse..........................................220
Maintenance
General Information
....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid Electric Vehicle (HEV)
............................................223
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)
.........................225
Engine Oil Dipstick
......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission Fluid Check............................................................232
Brake Fluid Check
........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter
........................................................233
Changing the 12V Battery
.........................233
Checking the Wiper Blades
......................234
Changing the Wiper Blades
.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb
...........................................238
Bulb Specification Chart...........................242 Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine
...................................249
Cleaning the Windows and Wiper Blades..........................................................249
Cleaning the Interior
...................................250
Cleaning the Instrument Panel and Instrument Cluster Lens.........................251
Cleaning Leather Seats
.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels
..................................252
Vehicle Storage
.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care
...........................................................261
Using Summer Tires
....................................275
Using Snow Chains
.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific- ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label
.......................285
Transmission Code Designation
............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/ CD.................................................................290
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AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 441).
The automatic transmission does not have
a transmission fluid dipstick. Your
transmission does not consume fluid.
An authorized dealer should check the
fluid:
• If the transmission is not working
properly.
• If you notice signs of fluid leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK WARNINGS
Do not use any fluid other than the
recommended brake fluid as this will
reduce brake efficiency. Use of
incorrect fluid could result in the loss of
vehicle control, serious personal injury or
death. Only use brake fluid from a sealed
container. Contamination with dirt,
water, petroleum products or other
materials may result in brake system
damage or failure. Failure to adhere to this
warning could result in the loss of vehicle
control, serious personal injury or death. Do not allow the fluid to touch your
skin or eyes. If this happens, rinse the
affected areas immediately with
plenty of water and contact your physician. WARNINGS
A fluid level between the
MAX and
MIN lines is within the normal
operating range and there is no need
to add fluid. A fluid level not in the normal
operating range could compromise the
performance of the system. Have your
vehicle checked immediately. To avoid fluid contamination, the reservoir
cap must remain in place and fully tight,
unless you are adding fluid.
Only use fluid that meets Ford
specifications. See
Capacities and
Specifications (page 282).
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 282).
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CAPACITIES AND SPECIFICATIONS
Capacities
WARNING
The air conditioning refrigerant system contains refrigerant under high pressure.
Only qualified personnel should service the air conditioning refrigerant system.
Opening the air conditioning refrigerant system can cause personal injury.
Capacity
Item
4.5 qt (4.3 L)
Engine oil
8.2 qt (7.8 L)
Engine coolant
8.8 qt (8.3 L)
Engine coolant (Energi vehicles)
1.1 qt (1 L)
Inverter system controller coolant
Between MIN and MAX on brake fluidreservoir
Brake fluid
4.8 qt (4.5 L)
Automatic transmission fluid*
Fill as required
Windshield washer fluid
14 gal (53 L)
Fuel tank
1.63 lb (0.74 kg)
A/C Refrigerant
5.2 fl oz (153.8 ml)
A/C Refrigerant Compressor Oil
*Approximate dry fill capacity. Actual amount may vary during fluid changes.
Specifications
Materials Specification
Name
WSS-M2C947-A
Motor oil:
Motorcraft® SAE 0W-20 Synthetic Blend Motor Oil
XO-0W20-QSP
WSS-M97B44-D2
Engine coolant (U.S.):
Motorcraft® Orange Prediluted Antifreeze/Coolant
VC-3DIL-B
WSS-M97B44-D2
Engine coolant (Canada):
Motorcraft® Orange Prediluted Antifreeze/Coolant
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Specification
Name
CVC-3DIL-B WSS-M6C65-A2
Brake fluid:
Motorcraft® DOT 4 Low Viscosity (LV) High Performance
Motor Vehicle Brake Fluid
PM-20
WSS-M2C938-A
Automatic transmission fluid (U.S.):
MERCON LV
Motorcraft® MERCON LV Automatic Transmission Fluid
XT-10-QLVC
WSS-M2C938-A
Automatic transmission fluid (Canada):
MERCON LV
Motorcraft® MERCON LV Automatic Transmission Fluid
CXT-10-LV12
WSS-M14P19-A
Windshield washer fluid (U.S.):
Motorcraft® Premium Windshield Wash Concentrate
with Bitterant
ZC-32-B2
WSS-M14P19-A
Windshield washer fluid (Canada):
Motorcraft® Premium Quality Windshield Washer Fluid
CXC-37-(A, B, D, F)
WSH-M17B19-A
A/C refrigerant (U.S.):
Motorcraft® R-134a Refrigerant
YN-19
WSH-M17B19-A
A/C refrigerant (Canada):
Motorcraft® R-134a Refrigerant
CYN-16-R
—
A/C refrigerant compressor oil:
Motorcraft® Electric A/C Compressor Oil
YN-32
ESB-M1C93-B
Multi-purpose grease:
Motorcraft® Multi-Purpose Grease Spray
XL-5
--
Lock cylinders (U.S.):
Penetrating and Lock Lubricant
XL-1
--
Lock cylinders (Canada):
Penetrating Fluid
CXC-51-A
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If you use oil and fluids that do not meet
the defined specification and viscosity
grade, this may lead to:
•
Component damage which is not
covered by the vehicle warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Degraded brake performance.
We recommend Motorcraft motor oil for
your vehicle. If Motorcraft oil is not
available, use motor oils of the
recommended viscosity grade that meet
API SN requirements and display the API
Certification Mark for gasoline engines. Do
not use oil labeled with API SN service
category unless the label also displays the
API certification mark. An oil that displays this symbol conforms
to current engine, emission system and
fuel economy performance standards of
the International Lubricants Specification
Advisory Council (ILSAC).
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by your vehicle warranty. Note:
Ford recommends using DOT 4 Low
Viscosity (LV) High Performance Brake Fluid
or equivalent meeting WSS-M6C65-A2. Use
of any fluid other than the recommended
fluid may cause degraded brake
performance and not meet the Ford
performance standards. Keep brake fluid
clean and dry. Contamination with dirt,
water, petroleum products or other
materials may result in brake system
damage and possible failure.
Note: Automatic transmissions that require
MERCON LV transmission fluid should only
use MERCON LV transmission fluid. The use
of any other fluid may cause transmission
damage.
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Check Every 12 Months (C-MAX Energi
Plug-in Hybrid Only)
Inspect the engine oil filter for signs of
damage such as rust, paint blistering,
scratches or dents. If any of these
conditions are present, replace the filter.
See Normal Scheduled Maintenance
(page 445). Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
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NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™ (If
Equipped)
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental waste at the same time.
This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.When to expect the message prompting you to change your oil
Vehicle use and example
Miles (kilometers)
Normal
7500-10000
(12000-16000) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499
(8000-11999) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999
(4000-7999) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display.
1, 2
Change engine oil and filter. 3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Scheduled Maintenance
At every oil change interval as indicated by the information display.
1, 2
Inspect engine cooling system and motor/electronics cooling system strength and
hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20000 miles (32000 kilometers) between service intervals.
2 Perform multi-point inspection (recommended).
3 Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. See
Engine Oil Check (page 226). Other maintenance items
*
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. **
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km)
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
** Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
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