2017 FORD C MAX HYBRID service

If you think that the status of the passenger
airbag off indicator lamp is incorrect, check
for the following:
•
Objects lodged underneath the seat.
• Objects between the seat cushion and
the center console.
• Objects hanging off the seatback.
• Objects stowed in the seatback map
pocket.
• Objects placed on the occupant's lap.
• Cargo interference with the seat
• Other passengers pushing or pulling on
the seat.
• Rear passenger feet and knees resting
or pushing on the seat.
The conditions listed above may cause the
weight of a properly seated occupant to
be incorrectly interpreted by the passenger
sensing system. The person in the front
passenger seat may appear heavier or
lighter due to the conditions described in
the list above. Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 45).
If the airbag readiness lamp is lit, do
the following:
The driver or adult passengers should
check for objects that lodged underneath
the front passenger seat, or cargo
interfering with the seat.
If there are lodged objects, or cargo is
interfering with the seat, take the following
steps to remove the obstruction:
• Pull the vehicle over.
• Turn the vehicle off.
• Driver or adult passengers should
check for any objects lodged
underneath the front passenger seat
or cargo interfering with the seat. •
Remove the obstruction(s) (if found).
• Restart the vehicle.
• Wait at least two minutes and verify
that the airbag readiness lamp is no
longer illuminated.
• If the airbag readiness lamp remains
illuminated, this may or may not be a
problem due to the front passenger
sensing system.
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact your
authorized dealer.
SIDE AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seatbacks
(of the front seats), or in front seat areas
that may come into contact with a
deploying airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. Do not use accessory seat covers.
The use of accessory seat covers
may prevent the deployment of the
side airbags and increase the risk of injury
in an accident. Do not lean your head on the door.
The side airbag could injure you as it
deploys from the side of the
seatback. Do not attempt to service, repair, or
modify the airbag, its fuses or the
seat cover on a seat containing an
airbag as you could be seriously injured or
killed. Contact your authorized dealer as
soon as possible.
42
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE67017

WARNINGS
If the side airbag has deployed, the
airbag will not function again. The
side airbag system (including the
seat) must be inspected and serviced by
an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash. The side airbags are located on the
outboard side of the seatbacks of the front
seats. In certain sideways crashes, the
airbag on the side affected by the crash
will be inflated. The airbag was designed
to inflate between the door panel and
occupant to further enhance the protection
provided occupants in side impact crashes.
The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags located inside the driver
and front passenger seatbacks.
• Front passenger sensing system. •
Crash sensors and monitoring system
with readiness indicator. See Crash
Sensors and Airbag Indicator (page
45
). Note:
The passenger sensing system will
deactivate the passenger seat-mounted
side airbag if it detects an empty passenger
seat.
The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
DRIVER KNEE AIRBAG
A driver's knee airbag is located under the
instrument panel. During a crash, the
restraints control module may activate the
driver's knee airbag based on crash severity
and occupant conditions. Under certain
crash and occupant conditions, the driver ’s
knee airbag may deploy but the driver ’s
front airbag may not activate. As with front
and side airbags, it is important to be
properly seated and restrained to reduce
the risk of death or serious injury. Make sure the knee airbag is
operating properly. See
Crash
Sensors and Airbag Indicator
(page
45).
SAFETY CANOPY™ WARNINGS
Do not place objects or mount
equipment on or near the headliner
at the siderail that may come into
contact with a deploying curtain airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash.
43
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE152533 E67017 E67017

WARNINGS
Do not lean your head on the door.
The curtain airbag could injure you
as it deploys from the headliner.
Do not attempt to service, repair, or
modify the curtain airbag
supplemental restraint system, its
fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing curtain
airbags as you could be seriously injured
or killed. Contact your authorized dealer
as soon as possible. All occupants of your vehicle,
including the driver, should always
properly wear their seatbelts, even
when an airbag supplemental restraint
system is provided. Failure to properly wear
your seatbelt could seriously increase the
risk of injury or death. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the airbag.
If the curtain airbags have deployed,
the curtain airbags will not function
again. The curtain airbags (including
the A, B and C pillar trim and headliner)
must be inspected and serviced as soon
as possible. If the curtain airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash. The Safety Canopy deploys during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side-rail sheet
metal, behind the headliner, above each
row of seats. In certain sideways crashes
or rollover events, the Safety Canopy will
be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events. The system consists of the following:
•
Safety Canopy curtain airbags located
above the trim panels over the front
and rear side windows identified by a
label or wording on the headliner or
roof-pillar trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment · Crash sensors and monitoring
system with a readiness
indicator. See Crash Sensors
and Airbag Indicator (page 45).
Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
will not interfere with children restrained
using a properly installed child or booster
seat because it is designed to inflate
downward from the headliner above the
doors along the side window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
44
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE75004 E67017

CRASH SENSORS AND
AIRBAG INDICATOR
WARNING
Modifying or adding equipment to
the front end of your vehicle
(including hood, bumper system,
frame, front end body structure, tow hooks
and hood pins) may affect the
performance of the airbag system,
increasing the risk of injury. Do not modify
or add equipment to the front end of your
vehicle. Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module which deploys (activates) the
front seatbelt pretensioners, driver airbag,
passenger airbag, knee airbag(s), seat
mounted side airbags, and the Safety
Canopy. Based on the type of accident
(frontal impact, side impact or rollover)
the restraints control module will deploy
the appropriate safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. A warning indicator light in the
instrument cluster indicates the readiness
of the safety system. If this warning
indicator light is not functioning and there
is another fault within the system, the
message cluster could display an airbag
failure warning. You could hear five tones
that repeat periodically until you repair the
problem, the warning indicator light could
illuminate or both. Routine maintenance
of the airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
The indicator light will not
illuminate immediately after the
ignition is turned on. •
The indicator light either flashes or
stays illuminated.
• You could hear five tones that repeat
periodically until you repair the
problem.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The seatbelt pretensioners and the airbag
supplemental restraint system are
designed to activate when your vehicle
sustains frontal or sideways deceleration
sufficient to cause the restraints control
module to deploy a safety device or when
a certain likelihood of a rollover event is
detected by the rollover sensor.
The fact that the seatbelt pretensioners
or airbags did not activate for both front
seat occupants in a crash does not mean
that something is wrong with the system.
Rather, it means the restraints control
module determined the accident
conditions (for example, crash severity,
belt usage) were not appropriate to
activate these safety devices.
• The design of the front airbags is to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The seatbelt pretensioners are
designed to activate in frontal,
near-frontal, side and rollover crashes.
• The design of the side airbags is to
inflate in certain side crashes. Side
airbags could activate in other types of
crashes if the vehicle experiences
sufficient sideways motion or
deformation.
45
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Supplementary Restraints SystemE67017

Regen Display:
A circular arrow symbol displays when
energy is being recaptured through the
regenerative braking system. You can
switch the Regen Display off in the Settings
menu. See General Information (page
92).
Fuel Gauge:
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a gradient.
Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is
left in the fuel tank. The arrow adjacent to
the fuel pump symbol indicates on which
side of your vehicle the fuel filler door is
located.
The needle should move toward F when
you refuel your vehicle. If the needle points
to E after adding fuel, this indicates your
vehicle needs service soon. After refueling some variability in needle
position is normal:
•
It may take a short time for the needle
to reach F after leaving the gas station.
This is normal and depends upon the
slope of pavement at the gas station.
• The fuel amount dispensed into the
tank is a little less or more than the
gauge indicated. This is normal and
depends upon the slope of pavement
at the gas station.
• If the gas station nozzle shuts off
before the tank is full, try a different
gas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
Variations: Distance-to-empty
Fuel gauge position
Driving type (fuel economy
conditions)
35–80 mi (56–129 km)
1/16th
Highway driving
35 mi (56 km)
1/16th
Severe duty driving (trailer
towing, extended idle)
Vehicle Settings and Personalization
Display/Trip
See
General Information (page 92).
Information
See
General Information (page 92).
Settings
See
General Information (page 92). Brake Coach Display:
The Brake Coach appears after the vehicle
has come to a stop. It coaches you to brake
in a manner which maximizes the amount
of energy returned through the
regenerative braking system. The percent
displayed is an indication of the
regenerative braking efficiency with 100%
representing the maximum amount of
energy recovery.
This feature can be switched on or off in
the information displays settings menu.
See
General Information (page 92).
85
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Instrument Cluster

Parking Lamps
Lights when you switch the
parking lamps on.
Powertrain Fault Lights when the system detects
a powertrain or high-voltage
charge system fault. If the
indicator stays on or continues to come on,
contact an authorized dealer as soon as
possible.
Note: If your vehicle detects certain faults,
it will not allow you to operate the
accelerator pedal. If this happens, press the
brake pedal and release it. This will activate
limp home vehicle operation. In limp home
vehicle operation, your vehicle will
accelerate in a controlled manner up to a
maximum speed of 35 mph (56 km/h) on
a flat surface. If you apply the brake pedal
or move the transmission to neutral (N) you
can override your vehicle ’s acceleration.
Ready to Drive Lights after your switch your
vehicle on and it is ready to drive.
A corresponding message may
display stating ready to drive.
Service Engine Soon If the service engine soon
indicator light stays on after you
switch on the engine, this
indicates that the On-Board Diagnostics
system (OBD) has detected a malfunction
of the vehicle emissions control system.
Refer to On-Board diagnostics (OBD) in
the Fuel and Refueling chapter for more
information about having your vehicle
serviced. See Emission Control System
(page 149). If the light is blinking, engine misfire is
occurring which could damage your
catalytic converter. Drive in a moderate
fashion (avoid heavy acceleration and
deceleration) and have your vehicle
serviced immediately. WARNING
Under engine misfire conditions,
excessive exhaust temperatures
could damage the catalytic
converter, the fuel system, interior floor
coverings or other vehicle components,
possibly causing a fire. Have your vehicle
checked as soon as possible. The service engine soon indicator lights
when you first switch on the ignition prior
to engine start to check the bulb and to
indicate whether the vehicle is ready for
Inspection and Maintenance testing.
Normally, the service engine soon light will
stay on until you switch on the engine, then
turn itself off if no malfunctions are
present. However, if after 15 seconds the
service engine soon light blinks eight times,
it means that the vehicle is not ready for
Inspection and Maintenance testing. See
Emission Control System
(page 149).
Stability Control Lights when the system is active.
If it remains on or does not light
when you switch the ignition on,
this indicates a malfunction. During a
malfunction, the system will turn off. Have
the system checked by an authorized
dealer immediately.
See Using Stability
Control (page 167).
90
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Instrument Cluster E144692 E138639

INFORMATION MESSAGES
Note:
Depending on the vehicle options
equipped with your vehicle, not all of the
messages display or are available. Certain
messages may be abbreviated or shortened
depending upon which cluster type you
have. Press the OK button to acknowledge and
remove some messages from the
information display. Other messages are
be removed automatically after a short
time.
Certain messages need to be confirmed
before you can access the menus.
AdvanceTrac® Action
Message
Displayed when the system has detected a condition that
requires service. Contact your authorized dealer as soon as
possible.
Service AdvanceTrac
Alarm Action
Message
Displays when the alarm has been triggered due to unauthor-
ized entry. See
Anti-Theft Alarm (page 67).
Vehicle Alarm To Stop
Alarm, Start Vehicle.
101
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Information DisplaysE130248

Action
Message
The fuel system has finished depressurizing and you can begin
to refuel.
Fuel Door Open
A reminder to close the fuel door.
Close Fuel Door
There is an error in attempting to refill your vehicle.
Refuel Error See Manual
Hill Start Assist Action
Message
Displays when hill start assist is not available. Contact your
authorized dealer. See Hill Start Assist (page 163).
Hill Start Assist Not
Available
Keys and Intelligent Access Action
Message
This message is displayed when there is a problem with your
vehicle’s starting system. See your authorized dealer for
service.
Starting System Fault
Displays to remind you that the key is in the luggage
compartment.
Key Inside vehicle
Displays if the key is not detected by the system.
Key Not Inside vehicle
Displayed if the key is not detected by the system.
No Key Detected
Displayed when the start/stop button is pressed to shut off
the engine and a Intelligent Access Key is not detected inside
the vehicle.
Restart Now or Key is
Needed
Displayed when the vehicle is in the Accessory ignition state.
Accessory Power is
Active
Displayed as a reminder to press the brake while starting the
vehicle.
To START Press Brake
Displayed as a reminder to apply the brake and push the start
button to start the vehicle.
Press Brake + Start
Button
Displayed as needed by the system for proper function.
Place Key in Backup
Location
104
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Information Displays