2017 FORD C MAX ENERGI USB

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.
SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.
SYNC 3 uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3

Collision, Damage or Fire Event..............201Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles EquippedWith High Voltage Batteries......................201Coolant CheckSee: Engine Coolant Check............................228Crash Sensors and Airbag Indicator........45Creating a MyKey............................................53Programming/Changing ConfigurableSettings...............................................................53Cross Traffic Alert..........................................181False Alerts...........................................................183Switching the System Off and On...............184System Errors.......................................................184System Lights, Messages and AudibleAlerts..................................................................183System Limitations............................................183Using the System................................................181Cruise Control.................................................69Principle of Operation........................................177Cruise controlSee: Using Cruise Control.................................177Customer Assistance.................................204
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................76Digital Radio.................................................300HD Radio Reception and StationTroubleshooting.............................................301Direction Indicators........................................76Doors and Locks..............................................57Driver and Passenger Airbags...................39Children and Airbags..........................................39Proper Driver and Front Passenger SeatingAdjustment........................................................39Driver Knee Airbag.........................................43Driving Aids......................................................179Driving Hints...................................................194Driving Through Water................................195DRLSee: Daytime Running Lamps.........................76
E
Economical Driving......................................194EcoSelect.........................................................139Electric Vehicle Information....................389Charge Settings...................................................391Power Flow..........................................................405Emission Control System..........................149On-Board Diagnostics (OBD-II)...................149Readiness for Inspection and Maintenance(I/M) Testing...................................................150End User License Agreement.................459VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................459Engine Block Heater.....................................132Using the Engine Block Heater......................133Engine Coolant Check...............................228Adding Coolant...................................................228Coolant Change.................................................230Engine Coolant TemperatureManagement...................................................231Fail-Safe Cooling...............................................230Recycled Coolant...............................................229Severe Climates.................................................230Engine ImmobilizerSee: Passive Anti-Theft System....................66Engine Oil Check..........................................226Adding Engine Oil..............................................226Low Engine Use...................................................227Operating in Cold Climates and ShortDriving Cycles..................................................227Engine Oil Dipstick......................................226Engine Specifications................................282Entertainment..............................................365AM/FM Radio......................................................366Apps........................................................................374Bluetooth Stereo or USB.................................373CD.............................................................................372HD Radio™ Information (IfAvailable)........................................................369SIRIUS® Satellite Radio (IfActivated).......................................................366Sources..................................................................365Supported Media Players, Formats andMetadata Information.................................374USB Ports..............................................................374Environment......................................................15
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Index

The Better Business Bureau (BBB) AutoLine Program (U.S. Only)......................206Tire Care...........................................................261Glossary of Tire Terminology.........................263Information About Uniform Tire QualityGrading..............................................................261Information Contained on the TireSidewall...........................................................264Temperature A B C............................................262Traction AA A B C...............................................262Treadwear.............................................................262Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit.................255Tire Pressure Monitoring System...........276Changing Tires With a Tire PressureMonitoring System........................................277Understanding Your Tire PressureMonitoring System .......................................277Tire Repair KitSee: Tire Sealant and Inflator Kit.................255Tire Sealant and Inflator Kit....................255First Stage: Inflating the Tire with SealingCompound and Air........................................257General Information.........................................256Second Stage: Checking TirePressure............................................................259Tips for Use of the Kit......................................256What to Do After the Tire has BeenSealed...............................................................259What to Do When a Tire IsPunctured.........................................................257TiresSee: Wheels and Tires.....................................255Towing a Trailer.............................................192Towing the Vehicle on FourWheels...........................................................192Emergency Towing.............................................192Recreational Towing..........................................192Towing..............................................................192Traction Control............................................165Principle of Operation.......................................165Transmission Code Designation............285Transmission..................................................159TransmissionSee: Transmission..............................................159Transporting the Vehicle...........................203
U
Under Hood Overview - Hybrid ElectricVehicle (HEV).............................................223Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV)..........................225Unique Driving Characteristics................135Universal Garage Door Opener.................121HomeLink Wireless Control System.............121USB Port.........................................................305Using Cruise Control.....................................177Switching Cruise Control Off..........................178Switching Cruise Control On...........................177Using MyKey With Remote StartSystems..........................................................55Using Snow Chains.....................................276Using Stability Control................................167Using Summer Tires....................................275Using SYNC™ With Your MediaPlayer.............................................................327Accessing Your USB Song Library................331Bluetooth Devices and SystemSettings.............................................................333Connecting Your Digital Media Player to theUSB Port...........................................................327Media Menu Features......................................330Media Voice Commands.................................328USB 2......................................................................333Voice Commands for Audio Sources.........334Using SYNC™ With Your Phone.............310Accessing Features through the PhoneMenu...................................................................315Accessing Your Phone Settings....................318Bluetooth Devices..............................................319Making Calls.........................................................314Pairing a Phone for the First Time.................311Pairing Subsequent Phones...........................312Phone Options during an Active Call..........314Phone Voice Commands.................................312Receiving Calls.....................................................314System Settings.................................................320Text Messaging....................................................316Using Traction Control................................165Switching the System Off...............................165System Indicator Lights andMessages..........................................................165Using a Switch.....................................................165
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Index