2017 FORD C MAX ENERGI ignition

AppLink issues
Possible solution(s)Possible cause(s)Issue
login on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit' or 'Quit'
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting 'Apps.' thenfinding the particular appand choosing 'Force stop.'Don't forget to restart theapp afterwards, then select"Find New Apps" on SYNC.
On an iPhone with iOS7+, toforce close an app, doubletab the home button thenswipe up on the app to closeit. Tab the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on yourphone by turning it off andthen turning Bluetooth backon. If you are in your vehicle,SYNC should be able toautomatically re-connect toyour phone if you press the"Phone" button.
There is a Bluetooth bug onsome order versions of theAndroid operating systemthat may cause apps thatwere found on your previousvehicle drive to not be foundagain if you have not turnedoff Bluetooth.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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SYNC™

Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.
Status BarA
This button is available on the main screens. Pressing ittakes you to the home screen view.HomeB
This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 412).
ClockC
This displays the current outside temperature.OutsideTemperatureD
You can touch any of the buttons on this bar to select afeature.Feature BarE
The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
The Status Bar
Additional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.
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SYNC™ 3

If you would like to switch this featureon later, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time.Software downloads can take place for upto 30 minutes after you have switched yourvehicle off. The updates do not interruptthe normal use of your SYNC 3 system. Ifa download does not complete for anyreason, the download continues where itleft off at the next Wi-Fi connectedopportunity. Upon activation of an update,a banner displays on the touchscreenindicating the system update. Select theicon to see more detail. This icon displaysfor two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selectionfor automatic updates toOFF.
AutomaticSystemUpdates
Support
The SYNC support team is available tohelp you with any questions you are notable to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due toholidays.
Privacy Information
When you connect a cellular phone toSYNC 3, the system creates a profile withinyour vehicle that links to that cellularphone. This profile helps in offering youmore cellular features and operating moreefficiently. Among other things, this profilemay contain data about your cellularphone book, text messages (read andunread), and call history, including historyof calls when your cell phone was notconnected to the system. In addition, if youconnect a media device, the systemcreates and retains an index of supportedmedia content. The system also records ashort diagnostic log of approximately 10minutes of all recent system activity. Thelog profile and other system data may beused to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index,and diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when thecellular phone or media player isconnected.
If you no longer plan to use the system oryour vehicle, we recommend you performa Master Reset to erase all storedinformation. You can find more informationabout the Master Reset in GeneralSettings. See Settings (page 412). Systemdata cannot be accessed without specialequipment and access to your vehicle's
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SYNC™ 3

Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SIRIUS at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SIRIUS at 1-888-539-7474 to resolve subscriptionissues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SIRIUS has updated the chan-nels available for your vehicle.SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 412).
Note:HD Radio broadcasts are notavailable in all markets.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have acompatible smartphone; anAndroid with OS 2.3 orhigher or an iPhone 3GS ornewer with iOS 5.0 or higher.Additionally, make sure youYou did not connect anApplink Compatible phoneto SYNC 3.
AppLink Mobile Applica-tions: When I select"Connect Mobile Apps,"SYNC 3 does not find anyapplications.
pair and connect your phoneto SYNC 3 in order to findAppLink-capable apps onyour device. iPhone usersmust also connect to a USBport with an Apple USBcable.
Make sure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Make sure the app is runningon your phone. Some appsAppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.require you to register orlogin to the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC 3 find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an 'Exit' or 'Quit'
Sometimes apps do notproperly close and re-opentheir connection to SYNC 3,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.option, then select it andrestart the app. If the appdoes not have that option,select the phone's settingsmenu and select 'Apps',
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SYNC™ 3

A
A/CSee: Climate Control.........................................109About This Manual...........................................7ABSSee: Brakes............................................................162ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................163Accessories....................................................437Exterior style........................................................437Interior style..........................................................437Lifestyle..................................................................437Peace of mind.....................................................437AccessoriesSee: Replacement PartsRecommendation............................................12Active Park Assist.........................................170Automatic Steering into ParkingSpace...................................................................171Deactivating the Park Assist Feature...........172Troubleshooting the System..........................173Using Active Park Assist...................................170Adjusting the Headlamps.........................236Horizontal Aim Adjustment............................237Vertical Aim Adjustment.................................236Adjusting the Steering Wheel...................68Airbag Disposal..............................................46Air ConditioningSee: Climate Control.........................................109Air FilterSee: Changing the Engine Air Filter.............244AlarmSee: Anti-Theft Alarm.........................................67Ambient Lighting.............................................77Anti-Theft Alarm............................................67Arming the Alarm.................................................67Disarming the Alarm...........................................67Appendices....................................................459Apps.................................................................409.................................................................................409SiriusXM Traffic and Travel Link.....................411At a Glance........................................................16Audible Warnings and Indicators..............91Automatic Transmission WarningChime...................................................................91Engine On Warning Chime.................................91
Headlamps On Warning Chime.......................91Key in Ignition Warning Chime.........................91Keyless Warning Alert .........................................91Parking Brake On Warning Chime...................91Audio Control..................................................68Seek, Next or Previous.......................................69Audio System................................................289General Information.........................................289Audio Unit - Vehicles With: AM/FM/CD/Satellite Radio...........................................298Audio Unit - Vehicles With: AM/FM/CD..................................................................290Audio Unit - Vehicles With: PremiumAM/FM/CD..................................................293Audio Unit - Vehicles With: Sony AM/FM/CD...........................................................294Menu Structure..................................................296Autolamps.........................................................74Windshield Wiper ActivatedHeadlamps.........................................................75Automatic Climate Control......................109Dual Zone Temperature Control.....................111Single Zone Temperature Control.................110Smart Zone.............................................................111Temperature Control..........................................110Automatic Engine Shutdown...................133Automatic Transmission...........................159Brake-Shift Interlock.........................................160If Your Vehicle Gets Stuck In Mud orSnow...................................................................161Understanding the Shift Positions of yourAutomatic Transmission.............................159Automatic Transmission FluidCheck.............................................................232Autowipers.........................................................71Auxiliary Power Points................................126110 Volt AC Power Point...................................12612 Volt DC Power Point.....................................126Locations...............................................................126
B
BatterySee: Changing the 12V Battery......................233Blind Spot Information System...............179Switching the System Off and On................181System Errors......................................................180Using the System................................................179
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Index

Using Hill Start Assist.......................................164Hints on Controlling the InteriorClimate............................................................111Cooling the Interior Quickly..............................112Defrosting and Defogging the WindowsQuickly.................................................................112General Hints..........................................................111Heating the Interior Quickly.............................112Recommended Settings for Cooling ...........112Recommended Settings for Heating............112Side Window Defogging in ColdWeather..............................................................112Hints on Driving With Anti-LockBrakes............................................................163Home Screen.................................................357Hood LockSee: Opening and Closing the Hood...........222Hybrid Vehicle Frequently AskedQuestions.....................................................140Hybrid Vehicle Operation...........................135Battery:...................................................................136Braking:...................................................................136Driving:....................................................................135Driving to Optimize Fuel Economy..............136Engine:....................................................................136Starting:..................................................................135Stopping:................................................................135Transmission Operation:..................................135
I
Ignition Switch...............................................129In California (U.S. Only)............................205Information Display Control.......................70Multimedia Controls...........................................70Information Displays.....................................92General Information............................................92Information Messages.................................101AdvanceTrac®......................................................101Alarm........................................................................101Battery and Charging System (HighVoltage)............................................................102Blind Spot Information and Cross TrafficAlert System....................................................103Doors.......................................................................103Fuel..........................................................................103Hill Start Assist...................................................104Keys and Intelligent Access............................104
Maintenance........................................................105MyKey.....................................................................106Park Aid..................................................................106Park Brake..............................................................107Power Steering....................................................107Remote Start........................................................107Tire Pressure Monitoring System..................107Transmission........................................................108Installing Child Restraints............................19Child Seats...............................................................19Using Lap and Shoulder Belts.........................20Using Lower Anchors and Tethers forCHildren (LATCH)............................................22Using Tether Straps.............................................24Instrument Cluster........................................84Instrument Lighting Dimmer......................75Instrument Panel Overview........................16Interior Lamps.................................................76Front Interior Lamp..............................................76Front Interior Lamp - With PanoramaRoof.......................................................................77Rear Interior Lamp................................................77Interior Mirror....................................................81Auto-Dimming Mirror...........................................81Introduction.........................................................7
J
Jump Starting the Vehicle.........................199Connecting the Jumper Cables.....................199Jump Starting.....................................................200Preparing Your Vehicle.....................................199Removing the Jumper Cables......................200
K
Keyless Starting............................................129Ignition Modes.....................................................130Keys and Remote Controls.........................47
L
Lighting Control...............................................74Headlamp Flasher................................................74High Beams.............................................................74Lighting...............................................................74Load Carrying.................................................186
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Index

Satellite Radio..............................................303Satellite Radio Electronic Serial Number(ESN)................................................................304Satellite Radio Reception Factors..............303SIRIUS® Satellite Radio Service.................303Troubleshooting................................................304Scheduled Maintenance Record...........449Scheduled Maintenance...........................441Seatbelt Extension........................................36Seatbelt Height Adjustment......................33Seatbelt Reminder........................................34Belt-Minder™........................................................34Seatbelts...........................................................30Principle of Operation........................................30Seatbelt Warning Lamp and IndicatorChime...............................................................33Conditions of operation.....................................34Seats...................................................................114Security..............................................................66Settings............................................................412911 Assist................................................................417Ambient Lighting...............................................422Bluetooth...............................................................414Clock........................................................................414Display...................................................................424General...................................................................421Media Player.........................................................413Mobile Apps........................................................420Navigation.............................................................418Phone......................................................................414Radio........................................................................417Sound......................................................................412Valet Mode...........................................................424Vehicle....................................................................422Voice Control.......................................................424Wi-Fi........................................................................422Side Airbags.....................................................42Sitting in the Correct Position...................114Snow ChainsSee: Using Snow Chains..................................276Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance...............................................447Exceptions...........................................................448
Speed ControlSee: Cruise Control.............................................177Stability Control............................................166Principle of Operation......................................166Starter SwitchSee: Ignition Switch...........................................129Starting a Gasoline Engine.......................130Guarding Against Exhaust Fumes................132Important Ventilating Information...............132Switching Off the Vehicle When It IsMoving................................................................132Switching Off the Vehicle When It IsStationary..........................................................131Vehicles with an Ignition Key.........................130Vehicles with Keyless Start............................130Starting and Stopping the Engine..........129General Information..........................................129Steering............................................................184Electric Power Steering....................................184Steering Wheel...............................................68Storage Compartments.............................128Sun Shades......................................................82Bounce-Back.........................................................82Opening and Closing the Sun Shade...........82Sun Shade Relearning........................................82Sun Visors.........................................................82Illuminated Vanity Mirror...................................82Supplementary Restraints System.........38Principle of Operation........................................38Symbols Glossary.............................................7SYNC™ 3........................................................344General Information.........................................344SYNC™ 3 Troubleshooting......................425SYNC™ Applications and Services.......322911 Assist...............................................................322SYNC Mobile Apps............................................324SYNC™...........................................................306General Information.........................................306SYNC™ Troubleshooting.........................336
T
TailgateSee: Manual Liftgate............................................61See: Power Liftgate.............................................62Technical SpecificationsSee: Capacities and Specifications............282
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Index