Introduction
About This Manual...........................................7
Symbols Glossary.............................................7
Data Recording..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit..........................................................11
Replacement PartsRecommendation.......................................12
Special Notices................................................12
Mobile CommunicationsEquipment.....................................................13
Export Unique Options..................................13
Environment
Protecting the Environment........................15
At a Glance
Instrument Panel Overview........................16
Child Safety
General Information.......................................18
Installing Child Restraints............................19
Booster Seats..................................................25
Child Restraint Positioning..........................27
Child Safety Locks.........................................28
Seatbelts
Principle of Operation..................................30
Fastening the Seatbelts................................31
Seatbelt Height Adjustment......................33
Seatbelt Warning Lamp and IndicatorChime.............................................................33
Seatbelt Reminder........................................34
Child Restraint and SeatbeltMaintenance................................................36
Seatbelt Extension........................................36
Personal Safety System™
Personal Safety System™..........................37
Supplementary RestraintsSystem
Principle of Operation..................................38
Driver and Passenger Airbags...................39
Front Passenger Sensing System............40
Side Airbags.....................................................42
Driver Knee Airbag.........................................43
Safety Canopy™............................................43
Crash Sensors and Airbag Indicator.......45
Airbag Disposal..............................................46
Keys and Remote Controls
General Information on RadioFrequencies..................................................47
Remote Control...............................................47
Replacing a Lost Key or RemoteControl............................................................51
MyKey™
Principle of Operation...................................52
Creating a MyKey............................................53
Clearing All MyKeys.......................................53
Checking MyKey System Status...............55
Using MyKey With Remote StartSystems.........................................................55
MyKey Troubleshooting...............................55
Doors and Locks
Locking and Unlocking.................................57
Manual Liftgate................................................61
Power Liftgate.................................................62
Security
Passive Anti-Theft System........................66
Anti-Theft Alarm............................................67
Steering Wheel
Adjusting the Steering Wheel...................68
Audio Control..................................................68
Voice Control...................................................69
1
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents
Pregnant women should always wear theirseatbelt. Position the lap belt portion of acombination lap and shoulder belt lowacross the hips below the belly and wornas tight as comfort allows. Position theshoulder belt to cross the middle of theshoulder and the center of the chest.
Seatbelt Locking Modes
WARNINGS
After a crash, have a qualifiedtechnician check all the seatbelts tomake sure the seatbelts includingthe automatic locking retractor feature forchild restraints operate properly. Werecommend replacing any system that hasdamage or does not operate properly.Failure to do so can result in personal injuryor death in the event of a sudden stop oranother crash.
You must replace the seatbelt if theautomatic locking retractor or anyother seatbelt function is notoperating correctly. Failure to replace theseatbelt and retractor assembly couldincrease the risk of injury in a crash.
All safety restraints in the vehicle arecombination lap and shoulder belts. Thedriver seatbelt has the first type of lockingmode, and the front outboard passengerand rear seat seatbelts have both types oflocking modes described as follows:
Vehicle Sensitive Mode
This is the normal retractor mode, whichallows free shoulder belt lengthadjustment to your movements andlocking in response to vehicle movement.For example, if the driver brakes suddenlyor turns a corner sharply, or the vehiclereceives an impact of about 5 mph(8 km/h) or more, the combinationseatbelts lock to help reduce forwardmovement of the driver and passengers.
In addition, the retractor is designed to lockif you pull the webbing out too quickly. Ifthis occurs, let the belt retract slightly andpull the webbing out again in a slow andcontrolled manner.
Automatic Locking Mode
In this mode, the shoulder beltautomatically pre-locks. The belt stillretracts to remove any slack in theshoulder belt. The automatic locking modeis not available on the driver seatbelt.
When to Use the Automatic LockingMode
Use this mode any time a child safety seat,except a booster, is installed in passengerfront or rear seating positions. Properlyrestrain children 12 years old and under ina rear seating position whenever possible.See Child Safety (page 18).
How to Use the Automatic LockingMode
1. Buckle the combination lap andshoulder belt.
2. Grasp the shoulder portion and pulldownward until you pull the entire beltout.
32
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SeatbeltsE142591
Allow the belt to retract. As the beltretracts, you will hear a clicking sound. Thisindicates the seatbelt is now in theautomatic locking mode.
How to Disengage the AutomaticLocking Mode
Unbuckle the combination lap andshoulder belt and allow it to retractcompletely to disengage the automaticlocking mode and activate the vehiclesensitive (emergency) locking mode.
SEATBELT HEIGHT
ADJUSTMENT
WARNING
Position the seatbelt height adjustersso that the belt rests across themiddle of your shoulder. Failure toadjust the seatbelt correctly could reducethe effectiveness of the seatbelt andincrease the risk of injury in a crash.
To adjust the shoulder belt height, squeezethe button and slide the height adjuster upor down. Release the button and pull downon the height adjuster to make sure it islocked in place.
SEATBELT WARNING LAMP
AND INDICATOR CHIME
This lamp illuminates and anaudible warning will sound if thedriver's safety belt has not beenfastened when the vehicle's ignition isturned on.
33
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SeatbeltsE87511 E71880
DRIVER AND PASSENGER
AIRBAGS
WARNINGS
Never place your arm or any objectsover an airbag module. Placing yourarm over a deploying airbag canresult in serious arm fractures or otherinjuries. Objects placed on or over theairbag inflation area may cause thoseobjects to be propelled by the airbag intoyour face and torso causing serious injury.
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat upon whichthe child seat is installed all the way back.
The driver and front passenger airbags willdeploy during significant frontal and nearfrontal crashes.
The driver and passenger front airbagsystem consists of:
•Driver and passenger airbag modules.
•Front passenger sensing system.
· Crash sensors and monitoringsystem with readiness indicator.See Crash Sensors and AirbagIndicator (page 45).
Proper Driver and Front PassengerSeating Adjustment
WARNING
National Highway Traffic SafetyAdministration (NHTSA)recommends a minimum distanceof at least 10 inches (25 centimeters)between an occupant’s chest and thedriver airbag module.
To properly position yourself away fromthe airbag:
•Move your seat to the rear as far as youcan while still reaching the pedalscomfortably.
•Recline the seat slightly (one or twodegrees) from the upright position.
After all occupants have adjusted theirseats and put on safety belts, it is veryimportant that they continue to sitproperly. A properly seated occupant sitsupright, leaning against the seat back, andcentered on the seat cushion, with theirfeet comfortably extended on the floor.Sitting improperly can increase the chanceof injury in a crash event. For example, ifan occupant slouches, lies down, turnssideways, sits forward, leans forward orsideways, or puts one or both feet up, thechance of injury during a crash is greatlyincreased.
Children and Airbags
WARNING
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat upon whichthe child seat is installed all the way back.
39
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Supplementary Restraints SystemE151127 E67017
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.The vehicle warranty does not coverdamage caused to the heated rear windowgrid lines.
Heated Exterior Mirrors (If Equipped)
When you switch the heated rearwindow on, the heated exteriormirrors will automatically turnon.
Note:Do not remove ice from the mirrorswith a scraper or adjust the mirror glasswhen it is frozen in place.
Note:Do not clean the mirror housing orglass with harsh abrasives, fuel or otherpetroleum-based cleaning products.
CABIN AIR FILTER
The cabin air filter is under the instrumentpanel in the passenger footwell area.
The system filters airborne particles suchas dust, spores and pollen in the airsupplied to and recirculated in the interiorof your vehicle.
Make sure you have a cabin air filterinstalled at all times. Running the systemwithout a filter in place could degrade ordamage the system.
Your vehicle cabin air filter gives you andyour passengers the following benefits:
•It improves your driving comfort byreducing particle concentration.
•It improves the interior compartmentcleanliness.
•It protects the climate controlcomponents from particle deposits.
Change the air filter element at the properintervals.
For additional cabin air filter information,or to replace the filter, see an authorizeddealer.
REMOTE START (If Equipped)
You can switch this feature on or off andadjust the settings using the informationdisplay.
The system adjusts the interiortemperature depending on your chosensettings during remote start.
You cannot adjust the climate controlsetting during remote start operation.When you switch the ignition on, theclimate control system will return to theprevious settings. You can now makeadjustments.
You can switch on certainvehicle-dependent features when needed,such as:
•Heated seats.
•Cooled seats.
•Heated steering wheel.
•Heated mirrors.
•Heated rear window.
Automatic Settings
In hot weather, the system is set to 72°F(22°C). The cooled seats are set to high(if available, and selected to AUTO in theinformation display).
In moderate weather, the system eitherheats or cools (based on previoussettings). The rear defroster, heatedmirrors and heated or cooled seats do notautomatically turn on.
In cold weather, the system is set to 72°F(22°C). The heated seats are set to high(if available, and selected to AUTO in theinformation display). The heated rearwindow and heated mirrors automaticallyturn on.
113
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Climate ControlE72507
Recline Adjustment
WARNING
Do not place cargo or any objectsbehind the seat backrest beforereturning it to the original position.Pull on the seat backrest to make sure thatit has fully latched after returning the seatbackrest to its original position. Anunlatched seat may become dangerous ifyou stop suddenly or have a crash.
POWER SEATS (If Equipped)
WARNINGS
Do not adjust the driver's seat orseatback when your vehicle ismoving. Adjusting your seatbackwhile your vehicle is in motion may causeloss of control of your vehicle.
Do not place cargo or any objectsbehind the seatback before returningit to the original position.
117
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SeatsE162375 E163872
Collision, Damage or Fire Event..............201Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles EquippedWith High Voltage Batteries......................201Coolant CheckSee: Engine Coolant Check............................228Crash Sensors and Airbag Indicator........45Creating a MyKey............................................53Programming/Changing ConfigurableSettings...............................................................53Cross Traffic Alert..........................................181False Alerts...........................................................183Switching the System Off and On...............184System Errors.......................................................184System Lights, Messages and AudibleAlerts..................................................................183System Limitations............................................183Using the System................................................181Cruise Control.................................................69Principle of Operation........................................177Cruise controlSee: Using Cruise Control.................................177Customer Assistance.................................204
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................76Digital Radio.................................................300HD Radio Reception and StationTroubleshooting.............................................301Direction Indicators........................................76Doors and Locks..............................................57Driver and Passenger Airbags...................39Children and Airbags..........................................39Proper Driver and Front Passenger SeatingAdjustment........................................................39Driver Knee Airbag.........................................43Driving Aids......................................................179Driving Hints...................................................194Driving Through Water................................195DRLSee: Daytime Running Lamps.........................76
E
Economical Driving......................................194EcoSelect.........................................................139Electric Vehicle Information....................389Charge Settings...................................................391Power Flow..........................................................405Emission Control System..........................149On-Board Diagnostics (OBD-II)...................149Readiness for Inspection and Maintenance(I/M) Testing...................................................150End User License Agreement.................459VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................459Engine Block Heater.....................................132Using the Engine Block Heater......................133Engine Coolant Check...............................228Adding Coolant...................................................228Coolant Change.................................................230Engine Coolant TemperatureManagement...................................................231Fail-Safe Cooling...............................................230Recycled Coolant...............................................229Severe Climates.................................................230Engine ImmobilizerSee: Passive Anti-Theft System....................66Engine Oil Check..........................................226Adding Engine Oil..............................................226Low Engine Use...................................................227Operating in Cold Climates and ShortDriving Cycles..................................................227Engine Oil Dipstick......................................226Engine Specifications................................282Entertainment..............................................365AM/FM Radio......................................................366Apps........................................................................374Bluetooth Stereo or USB.................................373CD.............................................................................372HD Radio™ Information (IfAvailable)........................................................369SIRIUS® Satellite Radio (IfActivated).......................................................366Sources..................................................................365Supported Media Players, Formats andMetadata Information.................................374USB Ports..............................................................374Environment......................................................15
487
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Index
Load Limit........................................................187Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles..............................................................191Vehicle Loading - with and without aTrailer..................................................................187Locking and Unlocking.................................57Activating Intelligent Access ..........................58Autolock..................................................................59Battery Saver.........................................................60Illuminated Entry.................................................60Illuminated Exit.....................................................60Mechanical Key.....................................................58Opening a Rear Door from Inside..................58Power Door Locks.................................................57Remote Control.....................................................57Smart Unlocks For Integrated KeyheadTransmitter........................................................59Smart Unlocks For Intelligent Access Keys................................................................................59Luggage Covers.............................................186Removing the Shade........................................186
M
Maintenance..................................................222General Information..........................................222Manual Liftgate................................................61Closing the Liftgate..............................................61Opening the Liftgate............................................61Manual Seats..................................................116Moving the Seat Backward andForward..............................................................116Recline Adjustment.............................................117Media Hub......................................................305Message CenterSee: Information Displays.................................92MirrorsSee: Heated Windows and Mirrors................112See: Windows and Mirrors................................78Mobile Communications Equipment.......13Motorcraft Parts...........................................283MyKey Troubleshooting...............................55MyKey™.............................................................52Principle of Operation.........................................52
N
Navigation......................................................380cityseeker.............................................................388Destination Mode..............................................383Map Mode............................................................380Navigation Map Updates...............................389Navigation Menu...............................................386SiriusXM Traffic and Travel Link..................389Waypoints.............................................................387Normal Scheduled Maintenance..........445Intelligent Oil-Life Monitor™........................445Normal Maintenance Intervals....................445
O
Oil Change Indicator Reset.......................227Resetting the Oil Life MonitoringSystem...............................................................227Oil CheckSee: Engine Oil Check......................................226Opening and Closing the Hood..............222Closing the Hood................................................223Opening the Hood.............................................222Ordering Additional Owner'sLiterature.....................................................208Obtaining a French Owner’s Manual.........209Overhead Console........................................128
P
Parking Aids...................................................168Principle of Operation......................................168Parking Brake.................................................163Passive Anti-Theft System........................66SecuriLock®...........................................................66PATSSee: Passive Anti-Theft System....................66Perchlorate.........................................................11Personal Safety System™..........................37How Does the Personal Safety SystemWork?...................................................................37Phone...............................................................375During a Phone Call..........................................378Making Calls.........................................................377Pairing Your Cell Phone for the FirstTime...................................................................375Phone Menu.........................................................376
490
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Index