2017 FIAT 500L service

Exterior Bulbs
Bulb Number
Front Low and High Beam Headlamp HIR2LL
Front Turn Signal Lamps WY21W
Front Parking/Daytime Running Lamps W21/5W
Front Side Marker Lamps LED (See Authorized dealer)
Rear Tail/Stop Lamps P21/5W
Rear Tail Lamp LED (See Authorized dealer)
Rear Turn Signal Lamps P21W
Rear Backup Lamps W16W
Rear Side Marker Lamps LED (See Authorized dealer)
Center High Mounted Stop Lamp LED (See Authorized dealer)
Front Fog Lamps H11
Rear Fog Lamps - If Equipped W16W
License Plate Lamps W5W
NOTE: Numbers refer to commercial bulb types that can be purchased from your authorized dealer.
If a bulb needs to be replaced, visit your authorized dealer or refer to the applicable Service Manual.
7
MAINTAINING YOUR VEHICLE 335

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate in the instrument
cluster. This means that service is required for your
vehicle. Operating conditions such as frequent short-
trips, trailer tow and extremely hot or cold ambient
temperatures will influence when the “Change Oil” or
“Oil Change Required” message is displayed. Severe
Operating Conditions can cause the change oil message
to illuminate as early as 3,500 miles (5,600 km) since last
reset. Have your vehicle serviced as soon as possible,
within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indica-
tor message after completing the scheduled oil change.
If a scheduled oil change is performed by someone
other than your authorized dealer, the message can be
reset by referring to the steps described under “Instru-
ment Cluster Display” in “Understanding Your Instru-
ment Panel” for further information.NOTE:
Under no circumstances should oil change
intervals exceed 10,000 miles (16,000 km), twelve
months or 350 hours of engine run time, whichever
comes first. The 350 hours of engine run or idle time is
generally only a concern for fleet customers.
Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the
vehicle is operated in a dusty and off road environment
or is operated predominately at idle or only very low
engine RPM’s. This type of vehicle use is considered
Severe Duty.
Once A Month Or Before A Long Trip:
• Check engine oil level.
• Check windshield washer fluid level.
• Check the tire inflation pressures and look for un-
usual wear or damage.
• Check the fluid levels of the coolant reservoir, and
brake master cylinder reservoir, and fill as needed.
• Check function of all interior and exterior lights.
344 MAINTENANCE SCHEDULES

Mileage or time passed
(whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Inspect and replace PCV valve if
necessary. X
Replace the timing belt. X
* The brake fluid change interval is time based only,
mileage intervals do not apply.
** The spark plug change interval is mileage based
only, yearly intervals do not apply.
WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which
you have the knowledge and the right equipment.
If you have any doubt about your ability to
perform a service job, take your vehicle to a
competent mechanic.
(Continued)
WARNING! (Continued)
•Failure to properly inspect and maintain your
vehicle could result in a component malfunction
and effect vehicle handling and performance.
This could cause an accident.8
MAINTENANCE SCHEDULES 347

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ..................... .350
▫ Prepare For The Appointment ............350
▫ Prepare A List .......................350
▫ Be Reasonable With Requests ............350
 IF YOU NEED ASSISTANCE .............350
▫ FIAT Customer Center .................351
▫ FIAT Canada Customer Center ...........351
▫ In Mexico Contact ....................351
▫ Puerto Rico And U.S. Virgin Islands .......351▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ..................351
▫ Service Contract .....................352
 WARRANTY INFORMATION ............352
 REPORTING SAFETY DEFECTS ...........353
▫ In The 50 United States And Washington,
D.C. ............................. .353
▫ In Canada ..........................353
 PUBLICATION ORDER FORMS ...........353
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let
the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
• If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer’s cus-
tomer center.
350 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer
center should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1-888-242-6342
FIAT Canada Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1-800-
465-2001 (English) Phone: 1-800-387-9983 (French)
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 351

Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the
mail within three weeks of the vehicle delivery date. If
you have any questions about the service contract, call
the manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealerhas also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with
their sincere efforts to resolve any warranty issues or
related concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of com-
ponent wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA USA LLC
warranties applicable to this vehicle and market.
352 IF YOU NEED CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notify-
ing FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department im-
mediately. Canadian customers who wish to report a
safety defect to the Canadian government should con-
tact Transport Canada, Motor Vehicle Defect Investiga-
tions and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are
accepted. If you prefer mailing your payment, please
call for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 353