2017 DODGE VIPER service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
308 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (855) SRT–TEAM
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
9
IF YOU NEED CONSUMER ASSISTANCE 309

questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
310 IF YOU NEED CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safetydefect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:
A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
9
IF YOU NEED CONSUMER ASSISTANCE 311

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
312 IF YOU NEED CONSUMER ASSISTANCE

Windshield Wiper Blades...................273
Climate Control ........................... .161
Clutch Fluid ............................. .281
Compact Spare Tire ........................ .224
Contract, Service .......................... .309
Coolant Pressure Cap (Radiator Cap) .............278
Cooling System ........................... .275
Adding Coolant (Antifreeze) .................277
Coolant Capacity ........................ .298
Coolant Level ....................... .275, 278
Disposal Of Used Coolant ..................278
Drain, Flush, And Refill ....................276
Inspection ............................. .278
Points To Remember ..................... .279
Pressure Cap ........................... .278
Radiator Cap .......................... .278
Selection Of Coolant (Antifreeze) ..........276, 298
Corrosion Protection ....................... .282
Cruise Light ............................. .130
Cupholders .............................. .107
Customer Assistance ....................... .308
Daytime Brightness, Interior Lights ...............87
Daytime Running Lights ......................85
Dealer Service ............................ .266Defroster, Rear Window
......................110
Defroster, Windshield ........................67
Delay (Intermittent) Wipers ....................88
Diagnostic System, Onboard ...................264
Dimmer Switch, Headlight .....................86
Dipsticks Power Steering ......................... .202
Disposal Antifreeze (Engine Coolant) .................278
Do Not Disturb ........................... .185
Door Ajar ............................... .122
Door Ajar Light ........................... .122
Door Locks ................................20
Key Fob Emergency Key ....................18
Door

Locks, Automatic .......................21
Door Opener, Garage .........................97
Doors ....................................20
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .200
Electrical Outlet, Auxiliary (Power Outlet) .........103
Electric Remote Mirrors .......................76
Electronic Brake Control System ................205
Traction Control System ....................206
316 INDEX

Inside Rearview Mirror.......................73
Instrument Cluster .............114,115,119, 122, 129
Instrument Cluster Display Instrument Cluster Display ..................131
Instrument Panel And Controls .................113
Instrument Panel Lens Cleaning ................286
Interior Appearance Care .....................284
Interior Lights ..............................86
Intermittent Wipers (Delay Wipers) ...............88
Introduction ................................4
Jump Starting ............................ .256
KeyFob...................................9 Programming Additional Key Fobs .............13
Remote Battery Replacement .................18
Key Fob Battery Service (Remote Keyless Entry) .....18
Key Fob Programming (Remote Keyless Entry) ......18
Key Fob, Remote Keyless Entry .................16
Key-In Reminder ............................11
Keyless Entry System .......................9,16
Keyless Go .................................9
Key, Replacement ...........................13
Key, Sentry (Immobilizer) ......................12 Lane Change And Turn Signals
.................85
Lap/Shoulder Belts ..........................28
Latches ..................................69
Hood ..................................81
Lead Free Gasoline ........................ .235
Leaks, Fluid ...............................69
Life Of Tires ............................. .227
Liftgate ..................................24
Light Bulbs ................................69
Lights ................................ .69, 83
AirBag...........................36, 67, 117
Anti-Lock ............................. .206
Automatic Headlights ......................84
Brake Warning ..........................117
Bulb Replacement .....................296, 297
Cruise ............................... .130
Daytime Running .........................85
Dimmer Switch, Headlight ................85, 86
Engine Temperature Warning ................119
Exterior ................................69
Hazard Warning Flasher ...................246
Headlights ..............................83
Headlights On Reminder ....................85
Headlights On With Wipers ...............84,
89
Headlight Switch .........................83
10
INDEX 319

High Beam..............................86
High Beam/Low Beam Select .................86
Illuminated Entry .........................16
Instrument Cluster ........................83
Intensity Control ..........................86
Interior ................................86
Lights On Reminder .......................85
Low Fuel ............................. .128
Malfunction Indicator (Check Engine) ..........123
Parade Mode (Daytime Brightness) .............87
Park ................................. .129
Passing ................................86
Seat Belt Reminder .......................116
Security Alarm ..........................119
Service ............................ .296, 297
Tire Pressure Monitoring (TPMS) ..........126, 231
Turn Signal ....................... .69, 85, 129
Vanity Mirror ............................76
Warning (Instrument Cluster Description) ....119,129
Loading Vehicle Tires................................. .215
Locks ....................................20
Automatic Door ..........................21
Auto Unlock .............................21
Door ..................................20 Power Door
.............................20
Low Tire Indicator ......................... .231
Low Tire Pressure System .....................231
Lubrication, Body ......................... .272
Lug Nuts ............................... .247
Maintenance Free Battery .....................269
Maintenance Procedures ..................... .267
Maintenance Schedule ................301, 302, 303
Malfunction Indicator Light (Check Engine) . . . .123, 265
Manual, Service ............................311
Manual Transmission ....................192, 282
Fluid Level Check .....................281, 300
Lubricant Selection ...................... .300
Shift Speeds ........................... .195
Methanol ............................... .235
Mirrors ..................................73
Electric Remote ...........................76
Outside ............................. .75,
76
Rearview ...............................73
Vanity .................................76
Modifications/Alterations, Vehicle ................6
Monitor, Tire Pressure System ..................231
MOPAR Parts ......................... .266, 310
MTBE/ETBE ............................. .235
320 INDEX