2017 CHRYSLER PACIFICA service schedule

Warranty
Information
Maintenance Service
Schedule
FCA Canada Inc. SV17RU-B-150A
Pacifi ca
Chrysler
PLEASE PRESENT THIS BOOKLET TO THE SERVICE REPRESENTATIVE
PRIOR TO HAVING MAINTENANCE SERVICE PERFORMED TO ENSURE
YOUR MAINTENANCE LOG IS SIGNED AND DATED.
2017

Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
•Name and address changes ................................................. page 3
• How to get service ........................................................ page 8
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
FCA Canada recommends that you use this Maintenance Service Schedule Book to
keep a written record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate number and odometer reading.
• Tell us where you are and the number from which you are calling.
See page 10 for details.

TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts
that apply to your new vehicle. It explains exactly what’s covered, how long each warranty lasts, and
what you must do to keep the warranties in force. Please read the warranties and other information
in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet,FCA Retailermeans any authorized retailer who sells and services
Chrysler, Dodge, Jeep
or Ram vehicles.
FCA andFCA Canada mean FCA Canada Inc.
FCA parts mean Mopar
brand parts designed for Chrysler, Dodge, Jeepand Ram vehicles by
FCA US LLC.
Chrysler, Dodge, Ram, Jeep
and Mopar are registered trademarks of FCA US LLC.
CONTENTS
Privacy Statement ..........................................2
Warranty Information .......................................3
Your rights and responsibilities .................................3
About your warranties .......................................3
3/60 Basic Warranty ........................................4
5/100 Powertrain Warranty ....................................4
Corrosion Warranty ........................................5
Emission Warranties . .......................................5
What is not covered ........................................6
How to get service .........................................8
Other things you should know ..................................8
Customer Assistance ........................................9
Arbitration .............................................10
5/100 Roadside Assistance Program ..............................10
Optional Service Contracts ...................................12
Maintenance Service Schedule .................................15
1

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by FCA Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
FCA Canada Inc. shall not be liable for commercial loss, special or consequential damages resulting
from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. FCA Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
FCA Retailers have unique diagnostic computers and electronic and mechanical tools, specially
designed to service our cars and trucks, and we provide special technical training so their technicians
can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized FCA Retailer. We recommend that you return to your
selling retailer for this service; however, you may request warranty service for your vehicle from any
FCA Retailer. See “How to get service” on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the FCA Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized FCA
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s warranty
start date, which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed FCA parts and equipment (that is,
FCA parts or equipment installed by FCA or by the selling retailer before the vehicle was delivered
to the first owner), if the repairs were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanufactured FCA parts (see page 9).
3

•4-Wheel Drive (4x4) (If equipped)– Transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft
bearings; driveshaft assemblies (front and rear); driveshaft centre bearings; universal joints and
yokes; disconnect housing assembly; seals and gaskets for listed components only.
• All-Wheel Drive (AWD) (If equipped)– Power transfer unit and all internal parts; driveshaft and
axle shaft assemblies; constant velocity joints and boots; axle housing and all internal parts;
differential carrier assembly and all internal parts; output ball bearing; output flange; end cover;
viscous converter clutch; overrunning clutch; vacuum motor; torque tube; pinion spacer and shim;
seals and gaskets for these parts only.
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty covers any body sheet metal
panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused by corrosion up to 5 years or 160,000
kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen
while walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a hole develops, this warranty
will not cover the repair.
EMISSION WARRANTIES
FCA Canada Inc. warrants that your new vehicle was designed, built and equipped to conform at the
time of sale with applicable federal and provincial emissions standards, and that the vehicle is, at the
time of sale, free from defects in material and workmanship which would cause it to fail to conform
to the applicable emission standards within the warranty periods specified. A covered defect is one
which causes your vehicle to fail to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission regulations, see the
Scheduled Maintenance instructions in your Owner’s Manual and herein. Only FCA parts should be
used for maintenance and repair of your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to the next owner of your
vehicle, in case questions arise concerning maintenance. FCA Canada Inc. has the right to deny
warranty coverage if your vehicle has not been properly maintained, or if repairs are needed because
parts other than FCA parts were used; however, denial will not be based on the lack of maintenance
records alone.
Warranty service must be performed by an authorized FCA Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact FCA
Customer Assistance (page 9) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for 3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect Warranty provides longer coverage for specified
components.
The Defect Warranty covers the following major emission control parts, if so equipped, for 8 years
or 130,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
To receive this coverage the vehicles onboard diagnostic system must indicate a failed emission
component.
5

MAINTENANCE SCHEDULE
Scheduled maintenance must be completed to provide the best vehicle performance and reliability.
The limited warranties in the warranty booklet DO NOT COVER repairs required due to improper
maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts or other
documents. Use only recommended Mopar® Lubricants and genuine Mopar® Parts. In the event that
a condition arises between maintenance intervals, please contact your retailer.AVOID PRO-
LONGED PERIODS OF IDLING.
NOTE: WHERE TIME AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator
system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on
engine operation conditions, the oil change indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow and
extremely hot or cold ambient temperatures will influence when the “Change Oil” message is
displayed. Severe operating conditions can cause the change oil message to illuminate as early as
5,600 kilometres since last reset. Have your vehicle serviced as soon as possible, within the next 800
kilometres.
NOTE: UNDER NO CIRCUMSTANCES SHOULD OIL CHANGE INTERVALS EXCEED 16,000 KILOMETRES, TWELVE MONTHS OR 350 HOURS OF ENGINE RUN
TIME, WHICHEVER COMES FIRST. THE 350 HOURS OF ENGINE RUN OR
IDLE TIME IS GENERALLY ONLY A CONCERN FOR FLEET CUSTOMERS.
SEVERE DUTY:
CHANGE ENGINE OIL AT 6,500 KILOMETRES IF THE VEHICLE IS OPERATED IN A
DUSTY AND OFF-ROAD ENVIRONMENT OR IS OPERATED PREDOMINATELY AT
IDLE OR ONLY VERY LOW ENGINE RPM’s. THIS TYPE OF VEHICLE USE IS
CONSIDERED SEVERE DUTY.
ONCE A MONTH OR BEFORE A LONG TRIP:
• Check engine oil level.
• Check windshield washer fluid level.
• Check and clean wiper blades. Replace if required.
• Check the tire inflation pressures and look for unusual wear or damage.
• Check the fluid levels of the coolant reservoir and brake master cylinder. Fill as needed.
• Check function of all interior and exterior lights.
REQUIRED MAINTENANCE
Refer to the Maintenance Schedules on the following pages for required maintenance.
AT EVERY OIL CHANGE INTERVAL AS INDICATED BY OIL CHANGE INDICATOR
SYSTEM:
• Change engine oil and filter. Oil changes prompted by the oil change indicator system can be
recorded in the oil change log section.
• Rotate the tires. Rotate at the first sign of irregular wear even if it occurs before the oil
indicator system turns on.
• Inspect battery and clean and tighten terminals as required.
• Inspect brake pads, shoes, rotors, drums, hoses and park brake.
• Inspect engine cooling system protection and hoses.
• Inspect exhaust system.
• Inspect engine air filter if using in dusty or off-road conditions.
WARNING!
• The performance of all scheduled service work is required to maintain your vehicle in good
operating condition. FCA Canada Inc. reserves the right to deny warranty coverage if the
15