2017 CHRYSLER PACIFICA air condition

WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by FCA Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
FCA Canada Inc. shall not be liable for commercial loss, special or consequential damages resulting
from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
Westrongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. FCA Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
FCA Retailers have unique diagnostic computers and electronic and mechanical tools, specially
designed to service our cars and trucks, and we provide special technical training so their technicians
can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized FCA Retailer. We recommend that you return to your
selling retailer for this service; however, you may request warranty service for your vehicle from any
FCA Retailer. See “How to get service” on page 8.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the FCA Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized FCA
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s warranty
start date, which is the date when the vehicle was originally delivered or first used, whichever
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed FCA parts and equipment (that is,
FCA parts or equipment installed by FCA or by the selling retailer before the vehicle was delivered
to the first owner), if the repairs were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanufactured FCA parts (see page 9).
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EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs, FCA may offer exchange
service on some parts. Mopar
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet FCA standards and are warranted the same as new parts. Examples of parts that
may be serviced by exchange include engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and
reuse of automotive refrigerant gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and CDs. Labels applied to
home-recorded discs may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce error messages. If you
encounter this, check your player by using a commercial disc which is known to be playable. If a disc
is not compatible with the player, replacing or servicing the player will not solve the problem.
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your FCA vehicle. If you have a warranty or service
problem that has not been resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your FCA Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact FCA on your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your situation. When you contact us, please provide the
following information:
❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
FCA Canada Inc.P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another
option.
FCA Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. FCA Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and FCA
Canada Inc..
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).
CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2017 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty and a5-year or 100,000-kilometre Powertrain
Warranty. Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000
kilometers, whichever occurs first, from the vehicle’s warranty start date. Vehicles placed in taxi,
police, limousine, postal or ambulance service and all SRT vehicles, are covered for roadside
assistance for 3 years or 60,000 kilometers only (whichever occurs first). Roadside Assistance service
will be provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of mechanical breakdown, it will be
towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA
Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA
Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the
point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)
• FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read About Roadside Assistance (page 11) because there are some limitations that may
affect the service available to you.
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IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a FCA
Retailer, we reserve the right to engage a nearby non-FCA service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the servicing retailer, transportation
by rail or water may be necessary. The program will cover a tow to the dock or rail terminal and also
to the retailer at the end of the trip, but special transportation by rail or water must be arranged for
and paid by you. We will reimburse you for special transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim
reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
• Towing claims must be accompanied by the original detailed repair bill and towing invoice
• Reimbursement will be limited to the local Roadside Assistance contractor rates, to a maximum of
$100 per incident, unless otherwise noted
• Only original receipts, bills and/or charge card copies submitted by you will be accepted for
consideration for reimbursement. Originals will be returned upon request
• Mail your claims to:
FCA Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
FCA Canada reserves the right to decline any claim presented for payment later than 30 days from
the date the service was performed, or if service was provided by an unlicensed garage or individual.
OPTIONAL FCA CANADA SERVICE
CONTRACTS
Even with our comprehensive factory warranty and any applicable statutory warranty, they may not
give you total protection for your ownership period, nor do they provide the regular maintenance
which is required to keep your new vehicle at its optimal operating condition. If you lease a vehicle,
you should be aware of your obligation to maintain and repair the vehicle.
FCA Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of
delivery and provide mechanical coverage on most major components
††when your factory warranty
expires. There are 3 types of plans available for purchase to suit most needs and the average length
of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and all SRT vehicles may
qualify for a service contract. Please see your selling retailer for Special UseService Contract
availability.
††Subject to limitations. Details available at your selling retailer.
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by providing enhanced roadside
coverage and car rental allowance if your vehicle is not drivable and must be kept overnight. Certain
plans also provide additional distance coverage.
Major components covered are:
• engine •transmission •front-wheel drive •rear-wheel drive
• 4-wheel drive (4x4) •all-wheel drive vehicles
2. GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
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Major components covered are:
•steering •air conditioning •engine cooling and fuel •front suspension •rear suspension •
electrical •hydraulic brake components •anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLD PLUSPLANS*
The most complete protection available for your new vehicle is a Gold PlusService Contract which
combines the benefits of Gold component coverage (see GoldPlans), plus, the most important
vehicle maintenance functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
FCA Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
• Travel planning
• Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
FCA Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The FCA Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by FCA Canada Inc.. Plan expiration is specified in your plan provision.
ELIGIBLE VEHICLES
FCA Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain Warranty and are less than four
years in service, and have accumulated less than 80,000 kilometres, may be eligible for service
contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not
registered in Canada; vehicles placed in taxi, limousine or delivery services; vehicles used to plow
snow or used in postal or dump truck services; vehicles used off-road; vehicles altered or converted
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MAINTENANCE SCHEDULE
Scheduled maintenance must be completed to provide the best vehicle performance and reliability.
The limited warranties in the warranty booklet DO NOT COVER repairs required due to improper
maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts or other
documents. Use only recommended Mopar® Lubricants and genuine Mopar® Parts. In the event that
a condition arises between maintenance intervals, please contact your retailer.AVOID PRO-
LONGED PERIODS OF IDLING.
NOTE: WHERE TIME AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator
system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on
engine operation conditions, the oil change indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow and
extremely hot or cold ambient temperatures will influence when the “Change Oil” message is
displayed. Severe operating conditions can cause the change oil message to illuminate as early as
5,600 kilometres since last reset. Have your vehicle serviced as soon as possible, within the next 800
kilometres.
NOTE: UNDER NO CIRCUMSTANCES SHOULD OIL CHANGE INTERVALS EXCEED 16,000 KILOMETRES, TWELVE MONTHS OR 350 HOURS OF ENGINE RUN
TIME, WHICHEVER COMES FIRST. THE 350 HOURS OF ENGINE RUN OR
IDLE TIME IS GENERALLY ONLY A CONCERN FOR FLEET CUSTOMERS.
SEVERE DUTY:
CHANGE ENGINE OIL AT 6,500 KILOMETRES IF THE VEHICLE IS OPERATED IN A
DUSTY AND OFF-ROAD ENVIRONMENT OR IS OPERATED PREDOMINATELY AT
IDLE OR ONLY VERY LOW ENGINE RPM’s. THIS TYPE OF VEHICLE USE IS
CONSIDERED SEVERE DUTY.
ONCE A MONTH OR BEFORE A LONG TRIP:
• Check engine oil level.
• Check windshield washer fluid level.
• Check and clean wiper blades. Replace if required.
• Check the tire inflation pressures and look for unusual wear or damage.
• Check the fluid levels of the coolant reservoir and brake master cylinder. Fill as needed.
• Check function of all interior and exterior lights.
REQUIRED MAINTENANCE
Refer to the Maintenance Schedules on the following pages for required maintenance.
AT EVERY OIL CHANGE INTERVAL AS INDICATED BY OIL CHANGE INDICATOR
SYSTEM:
• Change engine oil and filter. Oil changes prompted by the oil change indicator system can be
recorded in the oil change log section.
• Rotate the tires. Rotate at the first sign of irregular wear even if it occurs before the oil
indicator system turns on.
• Inspect battery and clean and tighten terminals as required.
• Inspect brake pads, shoes, rotors, drums, hoses and park brake.
• Inspect engine cooling system protection and hoses.
• Inspect exhaust system.
• Inspect engine air filter if using in dusty or off-road conditions.
WARNING!
• The performance of all scheduled service work is required to maintain your vehicle in good
operating condition. FCA Canada Inc. reserves the right to deny warranty coverage if the
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Perform Maintenance At 32,000 km or 24 Months
❏Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the air conditioning filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
Perform Maintenance At 48,000 km or 36 Months
❏ Replace the engine air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
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Perform Maintenance At 64,000 km or 48 Months
❏Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the air conditioning filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
Perform Maintenance At 96,000 km or 72 Months
❏ Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the air conditioning filter.
❏ Replace the engine air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
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