
Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-10122752) -2017 - crc - 8/31/16
312 Vehicle Care
of reasons, including the installationof replacement or alternate tires orwheels on the vehicle that preventthe TPMS from functioning properly.Always check the TPMS malfunctiontelltale after replacing one or moretires or wheels on your vehicle toensure that the replacement oralternate tires and wheels allow theTPMS to continue to functionproperly.
SeeTire Pressure MonitorOperation0312.
SeeRadio Frequency Statement0374.
Tire Pressure Monitor
Operation
This vehicle may have a TirePressure Monitor System (TPMS).The TPMS is designed to warn thedriver when a low tire pressurecondition exists. TPMS sensors aremounted onto each tire and wheelassembly, including the spare tireand wheel assembly. The TPMSsensors monitor the air pressure in
the tires and transmit the tirepressure readings to a receiverlocated in the vehicle.
When a low tire pressure conditionis detected, the TPMS illuminatesthe low tire pressure warning lightlocated on the instrument cluster.If the warning light comes on, stopas soon as possible and inflate thetires to the recommended pressureshown on the Tire and LoadingInformation label. SeeVehicle LoadLimits0226.
AmessagetocheckthepressureinaspecifictiremaydisplayintheDriver Information Center (DIC). Thelow tire pressure warning light andthe DIC warning message,if equipped, come on at eachignition cycle until the tires areinflated to the correct inflationpressure. Using the DIC, it may bepossible to view the tire pressure
levels. For additional informationand details about the DIC operationand displays, seeDriver InformationCenter (DIC)0108.
The low tire pressure warning lightmay come on in cool weather whenthe vehicle is first started, and thenturn off as the vehicle is driven. Thiscould be an early indicator that theair pressure is getting low andneeds to be inflated to the properpressure.
ATire and Loading Information labelshows the size of the originalequipment tires and the correctinflation pressure for the tires whenthey are cold. SeeVehicle LoadLimits0226,foranexampleoftheTire and Loading Information labeland its location. Also seeTirePressure0309.
The TPMS can warn about a lowtire pressure condition, but it doesnot replace normal tiremaintenance. SeeTire Inspection0315,Tire Rotation0315,andTires0303.

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Vehicle Care 313
Caution
Tire sealant materials are not all
the same. A non-approved tire
sealant could damage the TPMS
sensors. TPMS sensor damage
caused by using an incorrect tire
sealant is not covered by the
vehicle warranty. Always use only
the GM approved tire sealant
available through your dealer or
included in the vehicle.
Factory-installed Tire Inflator Kitsuse a GM approved liquid tiresealant. Using non-approved tiresealants could damage the TPMSsensors. SeeTire Sealant andCompressor Kit0323forinformation regarding the inflator kitmaterials and instructions.
TPMS Malfunction Light and
Message
The TPMS will not function properlyif one or more of the TPMS sensorsare missing or inoperable. When thesystem detects a malfunction, thelow tire pressure warning light,
defined above, flashes for aboutone minute and then stays on forthe remainder of the ignition cycle.ADICwarningmessagemayalsodisplay. The malfunction light andDIC warning message, if equipped,come on at each ignition cycle untilthe problem is corrected. Some ofthe conditions that can cause theseto come on are:
.One of the road tires has beenreplaced with the spare tire. Thespare tire does not have aTPMS sensor. The malfunctionlight and the DIC message,if equipped, should go off afterthe road tire is replaced and thesensor matching process isperformed successfully. See"TPMS Sensor MatchingProcess" later in this section.
.The TPMS sensor matchingprocess was not done or notcompleted successfully afterrotating the tires or exchanging aroad tire with the spare tire. Themalfunction light and the DICmessage, if equipped, should gooff after successfully completing
the sensor matching process.See "TPMS Sensor MatchingProcess" later in this section.
.One or more TPMS sensors aremissing or damaged. Themalfunction light and the DICmessage, if equipped, should gooff when the TPMS sensors areinstalled and the sensormatching process is performedsuccessfully. See your dealer forservice.
.Replacement tires or wheels donot match the original equipmenttires or wheels. Tires and wheelsother than those recommendedcould prevent the TPMS fromfunctioning properly. SeeBuyingNew Tires0317.
.Operating electronic devices orbeing near facilities using radiowave frequencies similar to theTPMS could cause the TPMSsensors to malfunction.
If the TPMS is not functioningproperly, it cannot detect or signal alow tire condition. See your dealer

Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-10122752) -2017 - crc - 8/31/16
Vehicle Care 345
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high glosssurfaces or vehicle displays. First,use a soft bristle brush to removedirt that can scratch the surface.Then gently clean by rubbing with amicrofiber cloth. Never use windowcleaners or solvents. Periodicallyhand wash the microfiber clothseparately, using mild soap. Do notuse bleach or fabric softener. Rinsethoroughly and air dry beforenext use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces and
Natural Open Pore Wood
Surfaces
Use a soft microfiber clothdampened with water to removedust and loose dirt. For a morethorough cleaning, use a softmicrofiber cloth dampened with amild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increasegloss, especially on the instrumentpanel. Reflected glare can decreasevisibility through the windshieldunder certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.

Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-10122752) -2017 - crc - 8/31/16
364 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 364Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 366Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 3 6 7Online Owner Center . . . . . . . . . 367GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 368Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 368Scheduling ServiceAppointments . . . . . . . . . . . . . . . 370Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 370Collision Damage Repair . . . . . 371Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 373Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 374
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 374
Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 375Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 375
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 375Event Data Recorders . . . . . . . . 376OnStar®...................... 376Infotainment System . . . . . . . . . . 377
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.
STEP TWO :If after contacting amember of dealership management,it appears your concern cannot be

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Customer Information 367
Te l e p h o n e d e v i c e s ( T T Y s ) )Roadside Assistance:1-800-268-6800
Overseas
Please contact the local GeneralMotors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To a s s i s t c u s t o m e r s w h o a r e d e a f ,hard of hearing, or speech-impairedand who use Text Telephones(TTYs), Chevrolet has TTYequipment available at its CustomerAssistance Center. Any TTY user inthe U.S. can communicate withChevrolet by dialing:1-800-833-2438. TTY users inCanada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online ownerexperience allows interaction withChevrolet and keeps importantvehicle-specific information in oneplace.
Membership Benefits
E:Download owner manuals andview vehicle-specific how-to videos.
G:View maintenance schedules,alerts, and OnStar VehicleDiagnostic Information. Scheduleservice appointments.
I:View and print dealer-recordedservice records and self-recordedservice records.
D:Select a preferred dealer andview locations, maps, phonenumbers, and hours.
r:Track your vehicle’swarrantyinformation.
J:View active recalls by VehicleIdentification Number (VIN). SeeVehicle Identification Number (VIN)0361.
H:View GM Card, SiriusXMSatellite radio (if equipped), andOnStar account information (ifequipped).
F:Chat with online helprepresentatives.
See my.chevrolet.com to registeryour vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
.Chat live with online helprepresentatives.
.Locate owner resources such aslease-end, financing, andwarranty information.
.Retrieve your favorite articles,quizzes, tips, and multimediagalleries organized into theFeatured Articles and Auto CareSections.
.Download owner manuals.

Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-10122752) -2017 - crc - 8/31/16
374 Customer Information
Current and Past Models
Service and Owner publications areavailable for many current and pastmodel year GM vehicles.
ORDER TOLL FREE:1-800-551-4123 Monday–Friday8:00 AM–6:00 PM Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), seeHelm, Inc. at: www.helminc.com.
Or write to:
Helm, IncorporatedAttention: Customer Service47911 Halyard DrivePlymouth, MI 48170
Prices are subject to change withoutnotice and without incurringobligation. Allow ample time fordelivery.
All listed prices are quoted in U.S.funds. Make checks payable in U.S.funds.
Radio Frequency
Statement
This vehicle has systems thatoperate on a radio frequency thatcomplies with Part 15/Part 18 of theFederal CommunicationsCommission (FCC) rules and withIndustry Canada StandardsRSS-GEN/210/216/220/251/310,ICES⇣001.
Operation is subject to the followingtwo conditions:
1. The device may not causeharmful interference.
2. The device must accept anyinterference received, includinginterference that may causeundesired operation of thedevice.
Changes or modifications to any ofthese systems by other than anauthorized service facility could voidauthorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
acrashorcouldcauseinjuryor
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
asafetydefectexistsinagroup
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

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Customer Information 375
To c o n t a c t N H T S A , y o u m a y c a l l
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://www.safercar.gov;or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Yo u c a n a l s o o b t a i n o t h e r
information about motor vehicle
safety fromhttp://www.safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (orTransport Canada) in a situation likethis, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor DivisionChevrolet Customer AssistanceCenterP. O . B o x 3 3 1 7 0Detroit, MI 48232-5170
In Canada, call 1-800-263-3777(English) or 1-800-263-7854(French), or write:
General Motors of CanadaCompanyCustomer Care Centre, Mail Code:CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number ofcomputers that record informationabout the vehicle’sperformanceandhow it is driven. For example, thevehicle uses computer modules tomonitor and control engine andtransmission performance, tomonitor the conditions for airbagdeployment and deploy them in acrash, and, if equipped, to provideantilock braking to help the drivercontrol the vehicle. These modulesmay store data to help the dealertechnician service the vehicle.Some modules may also store dataabout how the vehicle is operated,such as rate of fuel consumption oraverage speed. These modules mayretain personal preferences, such asradio presets, seat positions, andtemperature settings.

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384 OnStar
to the vehicle in a crash, or wirelessphone network congestion orjamming—may prevent service.
SeeRadio Frequency Statement0374.
Services for People with
Disabilities
Advisors provide services to helpSubscribers with physical disabilitiesand medical conditions.
PressQto help:
.Locate a gas station with anattendant to pump gas.
.Find a hotel, restaurant, etc.,that meets accessibility needs.
.Provide directions to the closesthospital or pharmacy in urgentsituations.
TTY Users
OnStar has the ability tocommunicate to deaf,hard-of-hearing, or speech-impairedcustomers while in the vehicle. Theavailable dealer-installed TTYsystem can provide in-vehicle
access to all OnStar services,except Virtual Advisor and OnStarTurn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
APINisneededtoaccesssomeOnStar services. The PIN will needto be changed the first time whenspeaking with an Advisor. Tochange the OnStar PIN, contact an
OnStar Advisor by pressingQor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may bewarranted as part of the vehiclewarranty.
Languages
The vehicle can be programmed torespond in multiple languages.
PressQand ask for an Advisor.
Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.
Potential Issues
OnStar cannot perform RemoteDoor Unlock or Stolen VehicleAssistance after the vehicle hasbeen off continuously for 10 dayswithout an ignition cycle. If thevehicle has not been started forfive days, OnStar can contactRoadside Assistance or a locksmithto help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS canoccur in a large city with tallbuildings; in parking garages;around airports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signalsare not available, the OnStarsystem should still operate tocall OnStar. However, OnStarcould have difficulty identifyingthe exact location.
.In emergency situations, OnStarcan use the last stored GPSlocation to send to emergencyresponders.