2017 CHEVROLET LOW CAB FORWARD Limited Warranty manual

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
20 Emission Warranty Parts List
Air Conditioning System* (Diesel
Trucks less than or equal to
14,000 GVWR)
Seals and Gaskets
Refrigerant Hoses and Pipes
Condenser
Evaporator
Compressor Seal
Components whose failure would
increase the vehicle's emissions of
air conditioning refrigerants
Air Roof Fairing* (Diesel Trucks
less than or equal to
14,000 GVWR)
Air Roof Fairing
Select Tires
Heavy Duty Applications only as
part of the 2 yr/24,000 mile Federal
Emission Defect Warranty
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. If failure of one of these partsresults in failure of another part,
both will be covered under the
Emission Control System Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.
Replacement Parts
The emission control systems of
your vehicle were designed, built,
and tested using genuine GM parts*
and the vehicle is certified as being
in conformity with applicable federal
and California emission
requirements.
Accordingly, it is
recommended that any
replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner can elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
parts affecting emission control, the
owner should assure himself/herself
that such parts are warranted by
their manufacturer to be equivalent
to genuine GM parts in performance
and durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles means
parts manufactured by or for GM,
designed for use on GM vehicles,
and distributed by any division or
subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
Chevrolet Low Cab Forward Truck
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and when a

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
Emission Warranty Parts List 21
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
Chevrolet Low Cab Forward Truck
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Chevrolet will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labor charges based
on Chevrolet's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not being
completed within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.If you are in a situation where you
are significantly inconvenienced,
and it is necessary to have repairs
performed by other than a Chevrolet
Low Cab Forward Truck dealer and
you believe the repairs are covered
by emission warranties, take the
replaced parts and your receipt to a
Chevrolet Low Cab Forward dealer
for reimbursement consideration.
This applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. Chevrolet will not deny
warranty coverage solely on the
absence of maintenance records.
However, Chevrolet may deny a
warranty claim if a failure to perform
scheduled maintenance resulted in
the failure of a warranty part.Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Chevrolet
Low Cab Forward dealer facility to
obtain service under the emission
warranty. This should be done as
soon as possible after failing an
EPA-approved I/M test or a
California smog check test, or at
any time you suspect a defect in
a part.
Those repairs qualifying under the
warranty will be performed by any
Chevrolet Low Cab Forward dealer
at no charge. Repairs which do not
qualify will be charged to you. You
will be notified as to whether or not
the repair qualifies under the
warranty within a reasonable time,
not to exceed 30 days after receipt
of the vehicle by the dealer,
or within the time period required by
local or state law.
The only exceptions would be if you
request or agree to an extension,
or if a delay results from events
beyond the control of your dealer or

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
22 Emission Warranty Parts List
GM. If you are not so notified,
Chevrolet will provide any required
repairs at no charge.
In the event a warranty matter is not
handled to your satisfaction, refer to
Customer Satisfaction
Procedure023.
For further information or to report
violations of the Emission Control
System Warranty, contact the
EPA at:
U.S. Environmental Protection
Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email:
[email protected]
For a vehicle subject to the
California Exhaust Emission
Standards, contact: State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
Customer Satisfaction Procedure 23
Your satisfaction and goodwill are
important to your Chevrolet Low
Cab Forward dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Chevrolet
Customer Assistance Center by
calling 1-800-862-4389. We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE : Both Chevrolet and
your Chevrolet Low Cab Forward
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
24 Customer Satisfaction Procedure
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. Chevrolet reserves the right
to change eligibility limitations and/
or to discontinue its participation in
this program.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
State Warranty Enforcement Laws 25
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, Chevrolet requires that
you first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 028.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
26 Warranty Information for California Only
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
Special Coverage Adjustment Programs Beyond the Warranty Period 27
Chevrolet is proud of the protection
afforded by its warranty coverages.
In order to achieve maximum
customer satisfaction, there may be
times when Chevrolet will establish
a special coverage adjustment
program to pay all or part of the cost
of certain repairs not covered by the
warranty or to reimburse certain
repair expenses you may have
incurred. Check with your Chevrolet
dealer or call the Chevrolet
Customer Assistance Center to
determine whether any special
coverage adjustment program is
applicable to your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.