
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Driving and Operating 229
Warning (Continued)
Under many conditions, these
systems will not:. Detect children,
pedestrians, bicyclists,
or animals.
. Detect vehicles or objects
outside the area monitored
by the system.
. Work at all driving speeds.
. Warn you or provide you
with enough time to avoid a
crash.
. Work under poor visibility or
bad weather conditions.
. Work if the detection sensor
is not cleaned or is covered
by ice, snow, mud, or dirt.
. Work if the detection sensor
is covered up, such as with
a sticker, magnet, or metal
plate.
(Continued)
Warning (Continued)
.Work if the area surrounding
the detection sensor is
damaged or not properly
repaired.
Complete attention is always
required while driving, and you
should be ready to take action
and apply the brakes and/or steer
the vehicle to avoid crashes.
Audible Alert
Some driver assistance features
alert the driver of obstacles by
beeping. To change the volume of
the warning chime, see “Comfort
and Convenience” underVehicle
Personalization 0139.
Assistance Systems for
Parking or Backing
If equipped, the Rear Vision Camera
(RVC), Rear Parking Assist (RPA),
and Rear Cross Traffic Alert (RCTA)
may help the driver park or avoid
objects. Always check around the
vehicle when parking or backing. Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press a
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of 8 km/h (5 mph).
1. View Displayed by the
Camera

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
342 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 342
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 344
Customer Assistance for Text Telephone (TTY) Users . . . . . 345
Online Owner Center . . . . . . . . . 345
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 346
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 346
Scheduling Service Appointments . . . . . . . . . . . . . . . 348
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 348
Collision Damage Repair . . . . . 349
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 351
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 353 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 353
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . 354
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 355
Infotainment System . . . . . . . . . . 355
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Customer Information 355
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional
Information 0361.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
368 Index
Card ReaderSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Cargo Management System . . . . . . . . . 102
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 101
Chains, Tire . . . . . . . . . . . . . . . . . . . . 303
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . .110
Charging System Light . . . . . . . . . 120
Check Ignition Transmission Lock . . . 271
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 120
Child Restraints Infants and Young Children . . . . . 83
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 88
Older Children . . . . . . . . . . . . . . . . . . 81
Securing . . . . . . . . . . . . . . . . . . . . 94, 96
Systems . . . . . . . . . . . . . . . . . . . . . . . . 85
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 316
Interior Care . . . . . . . . . . . . . . . . . . 321
Climate Control Systems . . . . . . . 182
Air Conditioning . . . . . . . . . . . . . . 182
Dual Automatic . . . . . . . . . . . . . . . 185
Heating . . . . . . . . . . . . . . . . . . . . . . . 182 Clock . . . . . . . . . . . . . . . . . . . . . . 108, 109
Cluster, Instrument . . . . . . . . . . . . . 113
Collision Damage Repair . . . . . . . 349
Compact Spare Tire . . . . . . . . . . . . 310
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 100
Compass . . . . . . . . . . . . . . . . . . . . . . . 108
Messages . . . . . . . . . . . . . . . . . . . . 131
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 358
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . 193
Convenience Net . . . . . . . . . . . . . . . 103
Convex Mirrors . . . . . . . . . . . . . . . . . . 46
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 262
Engine Temperature Gauge . . .117
Cooling System . . . . . . . . . . . . . . . . . 261 Engine Messages . . . . . . . . . . . . 132
Courtesy Lamps . . . . . . . . . . . . . . . . 152
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 348
Cruise Control . . . . . . . . . . . . . . . . . . 219
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Messages . . . . . . . . . . . . . . . . . . . . 131
Cruise Control, Adaptive . . . . . . . . 221 Cupholders . . . . . . . . . . . . . . . . . . . . . 101
Customer Assistance . . . . . . . . . . . 345
Offices . . . . . . . . . . . . . . . . . . . . . . . . 344
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 345
Customer Information Service Publications
Ordering Information . . . . . . . . 351
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 342
D
Damage Repair, Collision . . . . . . . 349
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 355
OnStar . . . . . . . . . . . . . . . . . . . . . . . 355
Data Recorders, Event . . . . . . . . . 354
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 150
Defensive Driving . . . . . . . . . . . . . . . 193
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 360
Distracted Driving . . . . . . . . . . . . . . . 192
Dome Lamps . . . . . . . . . . . . . . . . . . . 153
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 127
Ajar Messages . . . . . . . . . . . . . . . 132

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Index 371
High Voltage Devices andWiring . . . . . . . . . . . . . . . . . . . . . . . . . 277
High-Beam On Light . . . . . . . . . . . . 127
High-Speed Operation . . . . . . . . . . 292
Hill and Mountain Roads . . . . . . . . 196
Hill Start Assist (HSA) . . . . . . . . . . 217
Home Page . . . . . . . . . . . . . . . . . . . . . 159
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 64
I
Ignition Positions . . . . . . . . . . 202, 204
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . . . 271
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 44
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 124
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 83
Infotainment . . . . . . . . . . . . . . . . . . . . 156
Infotainment System . . . . . . . . . . . . 355
Instrument Cluster . . . . . . . . . . . . . . 113
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . 100
Interior Rearview Mirrors . . . . . . . . . 47
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack Auxiliary . . . . . . . . . . . . . . . . . . . . . . 168
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 311
K
Key and Lock Messages . . . . . . . . 134
Keyless Entry
Remote (RKE) System . . . . . . . . . 30
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
L
Labeling, Tire Sidewall . . . . . . . . . . 286
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 152
Daytime Running (DRL) . . . . . . 150
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 153
Exterior Controls . . . . . . . . . . . . . . 149
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 150
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 155
License Plate . . . . . . . . . . . . . . . . . 276
Malfunction Indicator . . . . . . . . . 120
Messages . . . . . . . . . . . . . . . . . . . . 134
On Reminder . . . . . . . . . . . . . . . . . 127 Lamps (cont'd)
Reading . . . . . . . . . . . . . . . . . . . . . . 153
Lane Change Alert (LCA) . . . . . . . 235
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 237
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Lap-Shoulder Belt . . . . . . . . . . . . . . . 65
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 94
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 88
LED Lighting . . . . . . . . . . . . . . . . . . . . 273
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 154
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Illumination Control . . . . . . . . . . . 152
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Airbag Readiness . . . . . . . . . . . . . .119
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 123
Brake System Warning . . . . . . . 122
Charging System . . . . . . . . . . . . . 120
Cruise Control . . . . . . . . . . . . . . . . 127
Door Ajar . . . . . . . . . . . . . . . . . . . . . 127
Electric Parking Brake . . . . . . . . 123

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-9921197) -
2017 - crc - 3/30/16
Index 375
Seats (cont'd)Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Reclining Seatbacks . . . . . . . . . . . . 57
Securing Child Restraints . . . . 94, 96
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Messages . . . . . . . . . . . . . . . . . . . . 137
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 357
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 43
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 43
Service . . . . . . . . . . . . . . . . . . . . . . . . . 190 Accessories andModifications . . . . . . . . . . . . . . . . 251
Climate Control System . . . . . . . 182
Doing Your Own Work . . . . . . . . 251
Engine Soon Light . . . . . . . . . . . . 120
Maintenance Records . . . . . . . . 337
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 325
Parts Identification Label . . . . . 338
Publications Ordering Information . . . . . . . . . . . . . . . . . . 351
Scheduling Appointments . . . . . 348
Vehicle Messages . . . . . . . . . . . . 137
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 123
Services Special Application . . . . . . . . . . . 332 Servicing the Airbag . . . . . . . . . . . . . 79
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 270
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 209
Out of Park . . . . . . . . . . . . . . . . . . . 210
Side Blind Zone Alert (SBZA) . . . 235
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 152
Software Updates . . . . . . . . . . . . . . 161
Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . . . 310
Special Application Services . . . . 332
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 339
Speedometer . . . . . . . . . . . . . . . . . . . 116
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 125
Start Assist, Hill . . . . . . . . . . . . . . . . . 217
Start Vehicle, Remote . . . . . . . . . . . 36
Starter Switch Check . . . . . . . . . . . 270
Starting the Engine . . . . . . . . . . . . . 206
Starting the Vehicle Messages . . . . . . . . . . . . . . . . . . . . . 137
Steering . . . . . . . . . . . . . . . . . . . . . . . . 194 Heated Wheel . . . . . . . . . . . . . . . . 106
Wheel Adjustment . . . . . . . . . . . . 105 Steering (cont'd)
Wheel Controls . . . . . . . . . . . . . . . 106
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 275
Storage Areas Cargo ManagementSystem . . . . . . . . . . . . . . . . . . . . . . 102
Center Console . . . . . . . . . . . . . . . 101
Convenience Net . . . . . . . . . . . . . 103
Glove Box . . . . . . . . . . . . . . . . . . . . 101
Instrument Panel . . . . . . . . . . . . . 100
Umbrella . . . . . . . . . . . . . . . . . . . . . . 102
Storage Compartments . . . . . . . . . 100
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 198
Summer Tires . . . . . . . . . . . . . . . . . . 285
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 50
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 231
Infotainment . . . . . . . . . . . . . 156, 355
Systems
Driver Assistance . . . . . . . . . . . . . 228